6 BEST VoIP Service Providers in India (2025)
Abigail Lewis
Receiving all kinds of calls on your personal number means compromising your privacy. This is why several Indians have moved towards virtual phone number providers for making and receiving calls. With an Indian VoIP, you can get several local numbers for masking your actual number and using it for work and other numerous cases.
Choosing the best VoIP for India is a significant undertaking, as randomly picking a service provider can affect your business. A poor virtual phone number raises doubts about privacy, has high downtime, and poor customer service. After a thorough research by looking into various service providers’ features, pricing, and free trial durations, I’ve compiled a list of the best VoIP services in India. Read more…
Hushed is a phone number application that enables you to call, send pictures, and text. This application helps you to keep your real phone number safe and secure. Hushed allows you to add and manage multiple numbers.
Best VoIP Providers in India
| Name | Minutes | Pricing | Free Trial | Link |
|---|---|---|---|---|
| Hushed | 1000 minutes International calling | $25 | 3-Day Trial | Learn More |
| Zoom Phone | Based on the plan, crossing the limit costs an extra per minute | $15.99 | Lifetime Free Basic Plan | Learn More |
| RingCentral | Unlimited USA Calling | $20 per month. | 15-Day Trial | Learn More |
| CallHippo | Based on the plan, crossing the limit costs an extra per minute | $0 | Lifetime Free Basic Plan | Learn More |
| Exotel | Based on the plan, crossing the limit costs an extra per minute | $15 | 7 days | Learn More |
1) Hushed
Best For Anonymous calling and texting
I tested Hushed and discovered that it is a versatile VoIP app that offers a free US phone number with more than basic calling and messaging. It helps you access Wi-Fi, send text messages, and make data calls. I particularly liked that you can also send pictures with Hushed, making it an all-in-one verification app.
Hushed also has advanced features like call forwarding, custom voicemail, and auto-reply, which I found perfect for managing communications effectively. This VoIP has also received prestigious awards like Best Company by Outlook, The Cloud Awards, and Frost and Sullivan.
Type of Virtual Phone Numbers: Local and International
Get Local Numbers in the following Countries: USA, Canada & UK
Free Trial: Life Time Validity for $25
Features:
- Call forwarding and routing: I could easily redirect incoming calls to another number. You can also keep your number hidden using its call routing facility.
- Multiple Phone Numbers: I was able to maintain multiple phone numbers from the app, which is great for managing personal, business, or other types of communication.
- International Numbers: Hushed offers international phone numbers from a wide range of countries, supporting international calling and texting.
- Notifications: I could customize notifications for different numbers, including ringtones and text alerts.
- WiFi Calling: Calls and texts can be made over WiFi, which is useful for avoiding charges from carriers and helps in areas with poor cellular connection.
- Voicemail: You can record and customize your voicemail to suit your personal or professional needs.
- SLA: 99.99% Uptime
- Mobile App: iOS, Android
- Integrations: It lets you link your Hushed account with Slack & Dropbox.
- Customer Support: This VoIP service has Bot chat, a query form to talk to an expert, and email.
Pros
Cons
Pricing Plans:
- Pricing: Starts at Lifetime Plan for $25
- Free Trial: 3-Day Free Trial
Lifetime Plan for $25
2) Zoom Phone
Best for Making calls worldwide
I explored Zoom Phone and discovered its robust platform that operates flawlessly with only an internet connection. This tool helps you integrate with Microsoft Outlook and Google Contacts instantly which offers effective communication management in the workplace.
This company offered me a phone system, social media management, reputation management, the ZoomOne App, and a contact center. Zoom has also won several Stevie awards for its service in customer support.
Type of Virtual Phone Numbers: Toll-free numbers
Get Local Numbers in the following Countries: Canada, USA
Free Trial: Lifetime Free Basic Plan
Features:
- Collaboration: Zoom helps businesses collaborate and build conference rooms that allow interactive meetings and teamwork.
- Call park: Park a call and then retrieve it from another Zoom endpoint.
- Recording: This solution allowed me to record meetings locally or to the cloud with searchable transcripts.
- Screen Sharing Capability: Multiple participants can simultaneously share their screens and discuss ideas during interactive meetings.
- Reports: Zoom offers real-time analytics and reports on registrants, attendees, polling, attendee engagement, and Q&A for follow-up.
- Advanced Voicemail: Managing my voicemail from any device was easy through notification and voice message transcription. At times when I could not listen to the voicemails, Zoom Phone provided me with exact transcriptions to read.
- Mobile App: Windows, Android, and iOS
- Integrations: Kaltura, Panopto, Slack, HubSpot, and Calendly.
- Customer Support: It provides customer support through chat, phone, and contact forms.
Pros
Cons
Pricing Plans:
- Pricing: Plans start at $15.99 a month.
- Free Trial: Lifetime Free Basic Plan
Lifetime Free Basic Plan
3) RingCentral
Best for Advanced call routing
I discovered that RingCentral is a single platform for managing all business calls. It offers SMS, video calls, faxes, conferencing, unlimited calling, and other services for handling work. It was easy to set up, and I never missed a call, nor did it ever disconnect the calls, which is essential for offering top-notch services.
This app will help you collaborate without hindrance and chat as a team using SMS for enhanced productivity. It is easy to use and lets you handle calls from anywhere, anytime. With Ring Central you will also get advanced features and deep insights about your business service quality and sales.
Type of Virtual Phone Numbers: Business and Toll-Free Numbers
Get Local Numbers in the following Countries: Canada, USA
Free Trial: 14-Day Trial
Features:
- Automatic Voicemail Transcriptions: You can skip the tedious process of listening to every voicemail, as it transcripts them so that you can easily read them. This feature ensures you never miss any voicemails, as these transcripts are then sent to your email inbox.
- Robust Phone Service Plans: It is one of the best VoIP service providers in India that offers advanced communication features like cloud PBX and video conferencing.
- Premium Inbound Call Features: I could customize how my incoming calls are handled after office hours. I could either keep a voicemail, forward it to another available agent, and more.
- No Hardware: I enjoy the simplicity of not needing telephone hardware; everything I need is accessible directly through the web.
- Unique Add-ons: It is one of the best VoIP service providers with unique features like an Employee Directory, Call Tracking Metrics, Ring Groups, etc.
- Analytics: You can gain real-time insights with its MVP Analytics to make better decisions.
- Number Porting: Port your existing phone numbers to the service without additional costs or timelines.
- SLA: Uptime SLA of 99.999%
- Mobile App: Android and iOS
- Integrations: 300+, including Microsoft 365, Zendesk Suite, and Google Workspace.
- Customer Support: Email, phone, chat support, and website form.
Pros
Cons
Pricing Plans:
- Pricing: Starts at $20 per month, billed annually.
- Free Trial: 15-Day Trial
15-Days Free Trial
4) CallHippo
Best for cutting down communication costs
During my research, I particularly appreciated CallHippo, a VoIP system built to increase employee productivity. It helped automate my workflow, track my agent performance, and make communication cost-effective.
You can also get a flexible telephone network deployment anywhere you like with just a single internet connection. CallHippo has zero latency, over 50 Global servers, and is AI-enabled. Its products include Business Phone Systems, Speech Analytics, Voice Broadcasting, WhatsApp Business, etc.
Features:
- Smart Switch: You will face no connectivity issues as it offers you multi-telephone providers before placing a call. There is also zero chance of jitter when you talk or switch the call.
- Forwarding and Barging: This free virtual phone number helps forward incoming calls to several phones so you are always reachable. A superior monitoring the call can silently barge into the conference with this feature.
- Voicemail: I love the simplicity of receiving voicemails right in my email inbox and being able to play them immediately.
- Analytics: This VoIP system helps you track phone support performance, reduce agents’ call loads, and measure missed calls.
- Automatic Call Distribution: I could distribute the calls to the best-suited agents for a better customer experience.
- Power Dialer: It helps you deliver your daily calling components.
- Call Center Analytics: I could make data-based decisions that help my support team.
- Call Whispering: Speak to the agent secretly between meetings without disturbing the conference to guide them in helping the clients.
- SLA: It provides 99.9% uptime
- Mobile App: iOS, Android
- Integrations: Zoho CRM, Zapier, Zendesk, Salesforce, Slack, Hubspot, Pipedrive, Intercom, Shopify, etc.
- Customer Support: Live chat, FAQ helpdesk, email, and call.
Pros
Cons
Pricing Plans:
- Pricing: Starts at $0 monthly for the Basic, and the lowest paid plan is a starter for $25/month.
- Free Trial: Lifetime Free Basic Plan
Lifetime Free Basic Plan
5) Exotel
Best for businesses of all sizes
I evaluated Exotel and particularly appreciated its ISO 27001: 2013 certified information security system, which ensures high security. It is known for its capacity to increase profits, reduce network latency, and enhance voice qualityHence, it is a good option for businesses looking to scale without worrying about infrastructure
Exotel offers virtual phone numbers for businesses of all sizes in India, Malaysia, Singapore, Australia, Indonesia, and several SEAian countries. It received the Emerging Company Award in the year 2014.
Features:
- Call Recording and Queuing: I could record phone calls and monitor them for business purposes. The call queuing feature keeps your clients in a virtual queue so they can wait while your agents are busy.
- Call Routing and reporting: It has an automated call distribution feature that redirects calls to the right employees. You can also receive detailed analytics for all your campaigns.
- Multi-level IVR: It is one of the VoIP companies in India that can personalize customer communications and automate tasks.
- Visual Call Flow Builder: I received a no-code, intuitive drag-and-drop builder to create custom call flows.
- Simple Setup: It is easy to set up, and you can start using it instantly after 30 minutes.
- Well-documented APIs: This virtual phone system helps you leverage powerful APIs to increase the quality of your calls and texting.
- Analytics: You get a complete analytics report of performance and receive key metrics for optimizing your operations.
- SLA: 99.94% uptime
- Mobile App: iOS, Android
- Integrations: XTRM, WhatsApp, ExoVerify, Voice, SMS
- Customer Support: This VoIP service has 24/7 support via email, phone, and Twitter.
Pros
Cons
Pricing Plans:
- Pricing: Starts at $200 with five months validity.
- Free Trial: 7 days Trial
6) My Operator
Best for enhancing customer experience
During my review process, I particularly liked how My Operator has expanded its services to help businesses globally. I have noticed that it has proven its effectiveness in cloud-based communication with 7000 customers in 97 countries.
While using this operator, I received automated IVR, scalable conversations, and AI-powered speech analytics.
Features:
- Business management: You can transfer ongoing calls without dropping them with this VoIP phone service for small businesses. I could also reach out to my customers through various channels, as it helps create multichannel campaigns.
- Push Reports: My Operator is one of the service providers in India that offers a detailed business report through email and SMS. I could also integrate all reporting for better understanding and efficiency.
- Virtual Receptionist: It is one of the VoIP service providers that provide a virtual receptionist service 24/7.
- Call Tracking: It helps track and monitor calls so you never miss a lead.
- Call Recording: I could record calls and listen later to analyze what the callers need.
- Live Dashboard: You can check and monitor the number of calls connected and missed by all your units.
- Live Call Info: I received information about each incoming call straight on my web panel.
- Multi-level IVR: You can manage multiple calls simultaneously by customizing your IVR.
- After-hours Call Routing: It helped me route the calls to specific agents after office hours.
- Voicemail Facility: This phone system allows customers to leave voicemails when no available agents exist.
- Call Forwarding: I could forward business calls and distribute them evenly to reduce the waiting time of the callers.
- SLA: 99.9% Uptime
- Mobile App: iOS, Android
- Integrations: Zoho, Salesforce, Zoho PhoneBridge, Bigin by Zoho CRM, kreato, Freshdesk, Pipedrive, etc.
- Customer Support: This VoIP service has Live Chat support and Email tickets.
Pros
Cons
Pricing Plans:
- Free Trial: 3 days Trial
How to select the Best Virtual Phone Number service provider?
To choose the best VoIP call provider, you can follow the tips below:
- Call management: Learn about its features like call forwarding, recording, blocking, internet protocol, etc.
- Sound quality: While selecting the above VoIP services, I thoroughly analyzed the sound quality before shortlisting them.
- Multi-line: The best VoIP software should be able to separate business calls from personal calls on both landlines and cell phones.
- Automated attendant: I looked for an automated attendant as it instantly answers the call, and the caller never gets at least the required update before an actual agent gets to them. Thus, you never miss a call, and the customer never has to wait.
- Installation and use: A VoIP service must be easy to install and user-friendly.
- Pricing: Learn about its starting plan, how much it costs for all the premium features, and if it has any hidden costs.
What types of virtual phone numbers are there in India?
The different types of Virtual phone numbers in India are:
- Indian Landline number: The number by VoIP providers in India consists of a 10-digit number, and the area code varies from two to four.
- Indian Mobile phone number: This includes 10 digits. The first two numbers are access codes. The other three are the provider’s code, and the last five are the user’s number.
- Toll-free phone numbers of India: The Indian toll-free number comes with 10 or 11 numbers and starts with codes like 1800 or 1860.
- Indian vanity phone numbers: They look close to toll-free numbers.
- BYOC: Bring your own carrier is a virtual phone number from a cloud-based phone system. You can move BYOC to a different virtual cloud telephone service.
How does a VOIP provider handle emergency situations, such as network outages, power outages, or natural disasters?
VoIP service providers offer tips to users about emergencies and how to handle power outages and natural disasters on their websites. They advise call routing, diverting incoming calls to voicemails, forwarding calls to other business locations, etc.
They also have an SLA for refund in case an emergency occurs on their end, and you do not get the guaranteed uptime.
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Verdict
I have discovered that VoIP services are invaluable for businesses and individuals alike, allowing for phone and video calls, SMS sending, meetings, and much more. Among the top providers, I have enjoyed using CallHippo, RingCentral, and Zoom the most, and here’s why:
- Zoom: Its advanced voicemail, single-click conference calls, and unlimited offerings make it a valuable VoIP service provider.
- RingCentral: It doesn’t require any hardware and offers premium inbound call features, making it my second pick.
- CallHippo: I found its smart switch, zero jitters, and comprehensive call monitoring quite impressive.
Purchasing a virtual phone number is recommended, especially in a world where privacy has become our major concern. VoIP not only hides your number but also has several advantages for managing business, customers, employees, etc.
