6 BEST VoIP Service Providers in India (2025)

Receiving all kinds of calls on your personal number means compromising your privacy. This is why several Indians have moved towards virtual phone number providers for making and receiving calls. With an Indian VoIP, you can get several local numbers for masking your actual number and using it for work and other numerous cases.

Choosing the best VoIP for India is a significant undertaking, as randomly picking a service provider can affect your business. A poor virtual phone number raises doubts about privacy, has high downtime, and poor customer service. After a thorough research by looking into various service providers’ features, pricing, and free trial durations, I’ve compiled a list of the best VoIP services in India. Read more…

Best VoIP Providers in India

Name	Minutes	Pricing	Free Trial	Link
Zoho Voice	Based on the plan, crossing the limit costs an extra per minute	$39 per month.	15-Day Trial	Learn More
Zoom Phone	Based on the plan, crossing the limit costs an extra per minute	$15.99	Lifetime Free Basic Plan	Learn More
RingCentral	Unlimited USA Calling	$20 per month.	14-Day Trial	Learn More
Nextiva	Based on the plan, crossing limit cost extra per minute	$25 per month.	30-Day Trial	Learn More
Exotel	Based on the plan, crossing the limit costs an extra per minute	$15	7 days	Learn More

1) Zoho Voice

Best for integrated business communication suite

During my research, I particularly appreciated Zoho Voice, a cloud-based VoIP solution that seamlessly integrates with the entire Zoho ecosystem. It helped streamline my business communications while providing cost-effective calling solutions for teams of all sizes.

You can also get comprehensive call management features with intelligent call routing and advanced analytics. Zoho Voice offers excellent integration capabilities with CRM systems and provides reliable voice quality with global coverage. Its products include Business Phone Systems, Call Center Solutions, Multi-level IVR, and comprehensive reporting tools.

Features:

• Intelligent Call Routing: Zoho Voice offers smart call distribution based on agent availability, skills, and customer priority, ensuring calls reach the right person at the right time with minimal wait times.
• Multi-level IVR System: Create sophisticated interactive voice response systems with multiple menu levels to guide callers efficiently to the appropriate department or agent.
• Call Recording & Monitoring: Record all calls automatically for quality assurance, compliance, and training purposes, with easy playback and sharing capabilities.
• Real-time Analytics & Reporting: Get comprehensive insights into call performance, agent productivity, and customer satisfaction with detailed reports and real-time dashboards.
• CRM Integration: Seamlessly integrate with Zoho CRM and other popular CRM systems to automatically log calls, access customer information, and track communication history.
• Global Virtual Numbers: Obtain local and toll-free numbers from over 80 countries to establish a local presence and reduce calling costs for customers.
• Call Queuing & Hold Music: Manage high call volumes with intelligent queuing systems and customizable hold music to enhance customer experience.
• Voicemail to Email: Receive voicemail messages directly in your email inbox with transcription services for quick review and response.
• SLA: It provides 99.9% uptime guarantee
• Mobile App: iOS, Android with full feature parity
• Integrations: Zoho CRM, Zoho Desk, Salesforce, HubSpot, Microsoft Teams, Slack, and 40+ business applications.
• Customer Support: 24/7 support via live chat, email, phone, and comprehensive knowledge base.

Pricing Plans:

• Pricing: Starts at $34 monthly for the Basic plan, with enterprise plans available.
• Free Trial: 15-Day Free Trial

Visit Zoho Voice >>

15-Day Free Trial

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2) Zoom Phone

Best for Making calls worldwide

I explored Zoom Phone and discovered its robust platform that operates flawlessly with only an internet connection. This tool helps you integrate with Microsoft Outlook and Google Contacts instantly which offers effective communication management in the workplace.

This company offered me a phone system, social media management, reputation management, the ZoomOne App, and a contact center. Zoom has also won several Stevie awards for its service in customer support.

Features:

• Collaboration: Zoom helps businesses collaborate and build conference rooms that allow interactive meetings and teamwork.
• Call park: Park a call and then retrieve it from another Zoom endpoint.
• Recording: This solution allowed me to record meetings locally or to the cloud with searchable transcripts.
• Screen Sharing Capability: Multiple participants can simultaneously share their screens and discuss ideas during interactive meetings.
• Reports: Zoom offers real-time analytics and reports on registrants, attendees, polling, attendee engagement, and Q&A for follow-up.
• Advanced Voicemail: Managing my voicemail from any device was easy through notification and voice message transcription. At times when I could not listen to the voicemails, Zoom Phone provided me with exact transcriptions to read.
• Mobile App: Windows, Android, and iOS
• Integrations: Kaltura, Panopto, Slack, HubSpot, and Calendly.
• Customer Support: It provides customer support through chat, phone, and contact forms.

Pricing Plans:

• Pricing: Plans start at $15.99 a month.
• Free Trial: Lifetime Free Basic Plan

Visit Zoom Phone >>

Lifetime Free Basic Plan

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3) RingCentral

Best for Advanced call routing

I discovered that RingCentral is a single platform for managing all business calls. It offers SMS, video calls, faxes, conferencing, unlimited calling, and other services for handling work. It was easy to set up, and I never missed a call, nor did it ever disconnect the calls, which is essential for offering top-notch services.

This app will help you collaborate without hindrance and chat as a team using SMS for enhanced productivity. It is easy to use and lets you handle calls from anywhere, anytime. With Ring Central you will also get advanced features and deep insights about your business service quality and sales.

Features:

• Automatic Voicemail Transcriptions: You can skip the tedious process of listening to every voicemail, as it transcripts them so that you can easily read them. This feature ensures you never miss any voicemails, as these transcripts are then sent to your email inbox.
• Robust Phone Service Plans: It is one of the best VoIP service providers in India that offers advanced communication features like cloud PBX and video conferencing.
• Premium Inbound Call Features: I could customize how my incoming calls are handled after office hours. I could either keep a voicemail, forward it to another available agent, and more.
• No Hardware: I enjoy the simplicity of not needing telephone hardware; everything I need is accessible directly through the web.
• Unique Add-ons: It is one of the best VoIP service providers with unique features like an Employee Directory, Call Tracking Metrics, Ring Groups, etc.
• Analytics: You can gain real-time insights with its MVP Analytics to make better decisions.
• Number Porting: Port your existing phone numbers to the service without additional costs or timelines.
• SLA: Uptime SLA of 99.999%
• Mobile App: Android and iOS
• Integrations: 300+, including Microsoft 365, Zendesk Suite, and Google Workspace.
• Customer Support: Email, phone, chat support, and website form.

Pricing Plans:

• Pricing: Starts at $20 per month, billed annually.
• Free Trial: 14-Day Trial

Visit RingCentral >>

14-Days Free Trial

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4) Nextiva

Best For Comprehensive business communication solutions

I tested Nextiva and found it to be a comprehensive VoIP service that goes beyond basic calling. It provides a robust platform for businesses, offering advanced features like call management, voicemail, and integrations that streamline communication for organizations. I especially appreciated its team collaboration tools, making it ideal for managing customer support and business communications effectively.

Nextiva also ensures high call quality with features like call routing, call analytics, and mobile app support, which are essential for businesses to stay connected no matter where they are. It is particularly known for its reliability and customer support, ensuring that businesses can maintain seamless communication.

Features:

• Call Management & Routing: Nextiva offers advanced call management and routing features, allowing businesses to redirect calls efficiently and manage incoming communications through a centralized platform.
• Multiple Virtual Numbers: You can maintain multiple local and toll-free numbers to separate business and personal lines, ensuring better organization and customer service.
• Call Recording: The platform provides an option for businesses to record calls for quality assurance, compliance, and training purposes, which is invaluable for customer service teams.
• Analytics and Reporting: It provides detailed insights into call performance and customer interactions to drive business decisions.
• Voicemail to Email: You can have your voicemail messages delivered directly to your email, ensuring no missed messages and improving your team’s efficiency in responding to customer inquiries.
• SLA: 99.99% Uptime
• Mobile App: iOS, Android
• Integrations: It lets you link your Nextiva account with CRM, VoIP system, Google, Microsoft, etc.
• 24/7 Customer Support: Nextiva provides round-the-clock customer support via phone, email, and live chat, ensuring businesses can get help whenever they need it.

Pricing Plans:

• Pricing: Starts at $25/month per user.
• Free Trial: 30-Day Free Trial

Visit Nextiva >>

30-Days Free Trial

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	#1 Best Overall
VoIP Provider	Zoho Voice	Zoom Phone
Virtual Number	Yes	Yes
Toll-free numbers	Yes	Yes
RoboBlocking	Yes	Yes
24/7 support	✔️	✔️
Our Review	Excellent – 9.8	Excellent – 9.5
Free Trial	15-Days Free Trial	Lifetime Free Basic Plan
Link	Try Free Now	Try Free Now

5) Exotel

Best for businesses of all sizes

I evaluated Exotel and particularly appreciated its ISO 27001: 2013 certified information security system, which ensures high security. It is known for its capacity to increase profits, reduce network latency, and enhance voice qualityHence, it is a good option for businesses looking to scale without worrying about infrastructure

Exotel offers virtual phone numbers for businesses of all sizes in India, Malaysia, Singapore, Australia, Indonesia, and several SEAian countries. It received the Emerging Company Award in the year 2014.

Features:

• Call Recording and Queuing: I could record phone calls and monitor them for business purposes. The call queuing feature keeps your clients in a virtual queue so they can wait while your agents are busy.
• Call Routing and reporting: It has an automated call distribution feature that redirects calls to the right employees. You can also receive detailed analytics for all your campaigns.
• Multi-level IVR: It is one of the VoIP companies in India that can personalize customer communications and automate tasks.
• Visual Call Flow Builder: I received a no-code, intuitive drag-and-drop builder to create custom call flows.
• Simple Setup: It is easy to set up, and you can start using it instantly after 30 minutes.
• Well-documented APIs: This virtual phone system helps you leverage powerful APIs to increase the quality of your calls and texting.
• Analytics: You get a complete analytics report of performance and receive key metrics for optimizing your operations.
• SLA: 99.94% uptime
• Mobile App: iOS, Android
• Integrations: XTRM, WhatsApp, ExoVerify, Voice, SMS
• Customer Support: This VoIP service has 24/7 support via email, phone, and Twitter.

Pricing Plans:

• Pricing: Starts at $200 with five months validity.
• Free Trial: 7 days Trial

Visit Exotel >>

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6) My Operator

Best for enhancing customer experience

During my review process, I particularly liked how My Operator has expanded its services to help businesses globally. I have noticed that it has proven its effectiveness in cloud-based communication with 7000 customers in 97 countries.

While using this operator, I received automated IVR, scalable conversations, and AI-powered speech analytics.

Features:

• Business management: You can transfer ongoing calls without dropping them with this VoIP phone service for small businesses. I could also reach out to my customers through various channels, as it helps create multichannel campaigns.
• Push Reports: My Operator is one of the service providers in India that offers a detailed business report through email and SMS. I could also integrate all reporting for better understanding and efficiency.
• Virtual Receptionist: It is one of the VoIP service providers that provide a virtual receptionist service 24/7.
• Call Tracking: It helps track and monitor calls so you never miss a lead.
• Call Recording: I could record calls and listen later to analyze what the callers need.
• Live Dashboard: You can check and monitor the number of calls connected and missed by all your units.
• Live Call Info: I received information about each incoming call straight on my web panel.
• Multi-level IVR: You can manage multiple calls simultaneously by customizing your IVR.
• After-hours Call Routing: It helped me route the calls to specific agents after office hours.
• Voicemail Facility: This phone system allows customers to leave voicemails when no available agents exist.
• Call Forwarding: I could forward business calls and distribute them evenly to reduce the waiting time of the callers.
• SLA: 99.9% Uptime
• Mobile App: iOS, Android
• Integrations: Zoho, Salesforce, Zoho PhoneBridge, Bigin by Zoho CRM, kreato, Freshdesk, Pipedrive, etc.
• Customer Support: This VoIP service has Live Chat support and Email tickets.

Pricing Plans:

• Free Trial: 3 days Trial

Visit My Operator >>

How to select the Best Virtual Phone Number service provider?

To choose the best VoIP call provider, you can follow the tips below:

• Call management: Learn about its features like call forwarding, recording, blocking, internet protocol, etc.
• Sound quality: While selecting the above VoIP services, I thoroughly analyzed the sound quality before shortlisting them.
• Multi-line: The best VoIP software should be able to separate business calls from personal calls on both landlines and cell phones.
• Automated attendant: I looked for an automated attendant as it instantly answers the call, and the caller never gets at least the required update before an actual agent gets to them. Thus, you never miss a call, and the customer never has to wait.
• Installation and use: A VoIP service must be easy to install and user-friendly.
• Pricing: Learn about its starting plan, how much it costs for all the premium features, and if it has any hidden costs.

What types of virtual phone numbers are there in India?

The different types of Virtual phone numbers in India are:

• Indian Landline number: The number by VoIP providers in India consists of a 10-digit number, and the area code varies from two to four.
• Indian Mobile phone number: This includes 10 digits. The first two numbers are access codes. The other three are the provider’s code, and the last five are the user’s number.
• Toll-free phone numbers of India: The Indian toll-free number comes with 10 or 11 numbers and starts with codes like 1800 or 1860.
• Indian vanity phone numbers: They look close to toll-free numbers.
• BYOC: Bring your own carrier is a virtual phone number from a cloud-based phone system. You can move BYOC to a different virtual cloud telephone service.

How does a VOIP provider handle emergency situations, such as network outages, power outages, or natural disasters?

VoIP service providers offer tips to users about emergencies and how to handle power outages and natural disasters on their websites. They advise call routing, diverting incoming calls to voicemails, forwarding calls to other business locations, etc.

They also have an SLA for refund in case an emergency occurs on their end, and you do not get the guaranteed uptime.

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Verdict

I have discovered that VoIP services are invaluable for businesses and individuals alike, allowing for phone and video calls, SMS sending, meetings, and much more. Among the top providers, I have enjoyed using Zoho Voice, Zoom Phone and RingCentral the most, and here’s why:

• Zoho Voice: Its a cloud-based VoIP solution that seamlessly integrates with the entire Zoho ecosystem.
• Zoom Phone: I found it to be a robust platform that operates flawlessly with only an internet connection.
• RingCentral: It doesn’t require any hardware and offers premium inbound call features, making it my third pick.

Purchasing a virtual phone number is recommended, especially in a world where privacy has become our major concern. VoIP not only hides your number but also has several advantages for managing business, customers, employees, etc.