11 Best Text Message (SMS) Apps for Business (2023)
Alyssa Walker
Bulk SMS Apps offer a competitive advantage to businesses that seek to expand their marketing channels. These services send out bulk text messages to your customers. Businesses also use these tools to make announcements about special discounts and deals.
The standard feature of any SMS App for business is a dedicated phone number that customers would text a keyword to engage the business. The service also allows other features like two-way texting, text forwarding, auto-reply, etc.We have researched over 50+ tools and compared them based on features like Text Forwarding, SMS credits, Integration, supported platforms, and automation for sending SMS messages. Read more…
Best SMS Apps for Business
| Name | Free Trial | Text Forwarding | 2 Way Texting | SMS Keywords | Link |
|---|---|---|---|---|---|
| EZtexting | 14 Days Free Trial | Yes | Yes | Yes | Learn More |
| Mobile Text Alerts | 14 Days Free Trial (No Credit Card Required) | Yes | Yes | Yes | Learn More |
| Textedly | 14 Days Free Trial ( Credit Card Required) | Yes | Yes | Yes | Learn More |
| BirdEye | Free Demo | Yes | Yes | Yes | Learn More |
| SlickText | 14 Days Free Trial (No Credit Card Required) | Yes | Yes | Yes | Learn More |
| TextLine | 14 Days Free Trial (No Credit Card Required) | No | Yes | Yes | Learn More |
“ Consider the countries and carriers supported by the Text marketing tool you choose. Ideally, the SMS app provider to support the countries where the majority of users reside.”
1) EZtexting
Best Overall Business SMS provider
EZtexting is a bulk SMS service allowing businesses to contact their mobile customer base in one move. The tool also supports automated text replies for enhanced customer interaction. Eztexting also guides customers to act on deal and coupon notices.
The SMS API platform integration makes EZtexting dynamic for business owners. They can use their existing sales portals and ERP (enterprise resource planning) system to launch campaigns and keep track of conversions.
Integration: Hubspot, Constant Contact, etc.
Included SMS: 200 Credit
Text Forwarding: Yes
Free Trial: 14 Days Free Trial (No Credit Card Required)
Features:
- It provides the option to send recurring messages
- Gives you the ability to set up polls
- The app allows you to customize messages based on a customer’s profile
- The automatic marketing features include replies to customers when they reply, URL shortening, and transactional SMS.
- Provides SMS Analytics on texts sent, messages received, engagement spikes, click-through rates (CTRs), and campaign reports.
- It supports APIs for developers, MMS Photo Library, 2-Way SMS, Text Forwarding, and Auto Replies.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Included SMS: 200 Credit
Integration: Hubspot, Constant Contact, Mailchimp, and Zapier.
Customer Support: Chat and Contact Form.
Text Forwarding: Yes
Pricing: Plans start at $24 a month. 16% Discount on Yearly Payment.
Free Trial: 14 Days Free Trial (No Credit Card Required)
14 Days Free Trial
2) Mobile Text Alerts
Easiest to Use SMS Service with API
Mobile Text Alerts is an online SMS platform and REST API that lets you get started with sending mass texts in 5 minutes or less – no hassle or complicated setup necessary.
The intuitive platform and HTTP client-compatible API make managing your messages a breeze. Enjoy automated reply options, drip campaign capabilities, and delivery status reporting. Plus, get all the help you need as you go about your texting efforts with live chat support, robust support & API documentation, and a FREE 1-on-1 video consultation.
Integration: Zapier, Wordpress, Salesforce, Hubspot etc.
Included SMS: 50 Credit
Text Forwarding: Yes
Free Trial: 14-Day Free Trial (No Credit Card Required)
Features:
- Automations, so that you can let the system handle the work automatically
- Reports and analytics, so you can monitor your texting campaigns to evaluate ways to improve
- SMS and MMS capabilities, so you can engage your audience with images
- Multiple opt-in methods including text-to-join, QR codes, and customizable web forms, so you can give people an easy way to join your text list
- Message scheduling, so you’re not tied down to specific times and dates
- 2-way messaging inbox, for convenient 1-on-1 messaging with your subscribers
- Contact grouping, so you can organize your list to send more relevant (and effective) messages
- Unlimited users, so you can accommodate as large of a team as you need
Pros
Cons
Key specs:
Customer Support: Live chat, contact form, 1-on-1 video consultation. 100% human interaction, no bots.
Pricing: Plans start at $19/month. A 25% discount is available on annual plans.
Free Trial/Refund: 14-day free trial (no credit card required) and 30-day money back guarantee on all purchases
14-Day Free Trial (No Credit Card Required)
3) Textedly
Best for Unlimited subscriber limit
Textedly Bulk SMS platform helps you to manage message campaigns and user analytics from its clean web interface. Textedly is used by well-known businesses such as Walmart and Godaddy.
It has an easy-to-use platform that can be managed on the web or through an app. You can initiate campaigns conveniently from your phone. Campaigns can capture an unlimited number of new subscribers.
Integration: Slack, Salesforce, HubSpot, Zapier, etc.
Included SMS: 50 Credit
Text Forwarding: Yes
Free Trial: 14 Days Free Trial (No Credit Card Required)
Features:
- It offers a variety of pricing tiers based on volume needs
- Businesses using Textedly benefit from complimentary incoming messages and up to 300 characters in a message.
- The platform’s AI intuitively creates conversations as customers reply to text messages.
- It provides support for API for Developers, 2-Way SMS MMS Photo Library, Text Forwarding, and Auto Replies features.
- Providing SMS analytics on subscriber time stamps, activity feeds, complete user history, interactive graphs, and performance metrics.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Included SMS: 50 credits
Customer Support: Contact Form, Chat, Phone, and Email
Integration: Slack, Salesforce, HubSpot, Zapier, Intercom, Pipedrive, Shopify, Mailchimp, Facebook Lead Ads, and Google Sheets.
Text Forwarding: Yes
Pricing: Plans start at $24 per month.
Free Trial: 14 Days Free Trial (No Credit Card Required)
14 Days Free Trial (No Credit Card Required)
4) BirdEye
Best for integration with CRM and eCommerce platforms
BirdEye is a cloud-based messaging service that helps you manage customer interactions across SMS, chat, and email. It offers a range of features to help you automate customer interactions, including message templates, auto-responses, and contact management.
The service includes features that allow businesses to send and receive bulk SMS messages, track customer engagement, and manage lists. Its SMS marketing services are designed to keep track of customer engagement.
Integration: FreshBooks, QuickBooks, Zoho CRM and Keap
Included SMS: 1400 Messages in 3 months
Text Forwarding: Yes
Free Trial: Free Demo
Features:
- It offers a drag-and-drop interface for creating and sending messages and templates for common message types such as appointment reminders, shipping notifications, etc.
- You can create your message or select from a library of pre-approved message content.
- In addition to the powerful MMS Photo Library, it supports 2-Way SMS, Text Forwarding, an API for developers, and Automatic Replies.
- BirdEye supports APIs for developers, MMS Photo Library, 2-Way SMS, and Auto Replies.
- It offers automated marketing features like Business Messaging, Rich Text Messaging, and VOIP/Landline Texting.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Customer Support: Contact Form, Chat, Phone, and Email
Included SMS: 1400 Messages in 3 months
Integration: FreshBooks, QuickBooks, Zoho CRM and Keap
Text Forwarding: Yes
Pricing: Custom
Free Trial: Free Demo
Free Demo
5) SlickText
Best for its SMS marketing and communication program
SlickText has the best of both words of simplicity and capability. You can set up accounts easily using Slick Text’s online guides.
Tier pricing is based on the volume of texts to be sent monthly. All plans come with unlimited contacts and free incoming messaging.
Integration: Salesforce, zapier, ActiveCampaign, etc.
Included SMS: 50 Credit
Text Forwarding: Yes
Free Trial: 14 Days Free Trial (No Credit Card Required)
Features:
- You can specialize your campaigns, such as for birthdays or collecting survey answers.
- It offers MMS messaging, Text to a landline, and opt-in services.
- You can embed Slick Text on your website to pop up questions and capture customer information.
- It offers API for developers, MMS Photo Library, 2-Way SMS, Text Forwarding, and Auto Replies.
- Provides SMS marketing and communication program
- It offers automatic marketing features like Picture messaging, Personalization, Automated workflow, etc.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Customer Support: Chat, Contact Form, Email, and Phone
Included SMS: 50 credits
Integration: Salesforce, zapier, Mailchimp, ActiveCampaign, Shopify, slack, Campaign Monitor, GetResponse, and Hubspot
Text Forwarding: Yes
Pricing: Plans start at $29 a month.
Free Trial: 14 Days Free Trial (No Credit Card Required)
14 Days Free Trial (No Credit Card Required)
6) TextLine
Best for sending one-way and two-way messages
TextLine is a messaging service that allows businesses to communicate with their customers through SMS. Customers can opt-in to receive business messages. You can use TextLine to send one-way or two-way messages.
The TextLine also offers several features that you can use to automate your communication with customers, including automated responses, message templates, and Bulk messaging. It also provides access to take payments of all types using the platform.
Integration: CDK Global, EDGE, DENTRIX, etc.
Included SMS: 50 Credit
Text Forwarding: No
Free Trial: 14 Days Free Trial (No Credit Card Required)
Features:
- The app offers custom messaging templates, call-to-text, and chat widgets for websites
- It includes a customer database
- Offers analytics features where teams can manage communication coming in from customers.
- The SMS marketing features are vast. They include segmentation capabilities and text marketing campaigning.
- It provides support for API for Developers, MMS Photo Library, 2-Way SMS, and Auto Replies features.
- It provides features such as instant capture of online reviews, automated review invitations, and customized branding.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Included SMS: 50 credit
Integration: CDK Global, EDGE, DENTRIX, Csycle, ServiceTItan, DealerSocket, athenahealth, and many more.
Customer Support: Chat and Email
Text Forwarding: No
Pricing: Plans start at $59.97 a month.
Free Trial: 14 Days Free Trial (No Credit Card Required)
14 Days Free Trial (No Credit Card Required)
7) Brevo
Best for message tracking and reporting
Brevo is a digital marketing platform offering business text messaging services and features. They specialize as an all-in-one location for businesses to manage digital marketing.
The comprehensive services from Brevo include CRM integration, email marketing, and chat integration. It also manages email and social media test message marketing campaigns.
Features:
- You can test multiple campaign versions to determine which is more effective.
- It offers automation, targeted messaging, and the ability to capture customer information.
- Provides integration with other apps and CRMs.
- You can run reports using real-time tracking and reporting.
- It supports APIs for developers, MMS Photo Libraries, Text Forwarding, and Auto Replies.
- There are automatic marketing features such as Email Marketing, CRM, Marketing Automation, Transactional Email, Segmentation, Email Heat Maps, A/B Testing, Real-time Statistics, and Send Time Optimization.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Customer Support: Contact Form
Integration: Outfunnel, Make, Elementor, WordPress, WooCommerce, Shopware, Shopify, BigCommerce, PrestaShop, Magento, nopCommerce, etc.
Text Forwarding: Yes
Pricing: Request a Quote from Sales
Free Trial: 14 Days Free Trial (No Credit Card Required)
14 Days Free Trial (No Credit Card Required)
8) Text Magic
Best for Quick Setup
Text Magic is one of the best business text messaging apps focusing solely on managing businesses’ mass SMS text messages. It is one of the best SMS apps for business that enables you to send and receive customer text messages in a one-way or two-way campaign setup.
This tool offers a fast setup, so you can begin sending messages within minutes of setup. It offers a prepaid pricing structure that gives you control of all the costs. The simple platform allows you to communicate with customers online or in the app.
Features:
- It integrates with over 5000 apps and is a dynamic Bulk SMS service provider.
- You can upload existing contact lists through their app or online.
- Schedule text messages and Mail merge SMS and templates
- Businesses can reply to customers at no charge.
- It offers analytics features like long text messages, SMS distribution lists,
- It offers API for developers, MMS Photo Library, 2-Way SMS, Text Forwarding, and Auto Replies.
- This tool provides many auto SMS marketing features, including receiving SMS online, voice calls forwarding, secure Text messaging, number validation, and reporting.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Customer Support: Chat, Contact Form, Email, and Phone.
Integration: Facebook Lead Ads, Webhooks, Google Sheets, ClickFunnels, ActiveCampaign, Calendly, Google Calendar, Acuity Scheduling, Airtable, Slack, and Mailchimp.
Text Forwarding: Yes
Pricing: Request a Quote from Sales
Free Trial: 30 Days Free Trial (No Credit Card Required)
30 Days Free Trial (No Credit Card Required)
9) Twilio
Best for Volume SMS Messaging
Twilio is one of the best business text message software. Platform that allows software developers to make and receive phone calls and perform other communication duties using its web tools.
Twilio is highly customizable and ideal for web developers who want seamless integration with their existing website and CRM program.
Features:
- Developers can build one or two-way messaging campaigns
- It has a unique pricing structure at a per-message rate according to volume.
- You can create shortcodes for customers.
- Customers can be supported through other channels outside of SMS messaging, such as voice, video, and email.
- It offers an improved customer experience
- The application supports APIs for developers, MMS photo libraries, 2-way SMS, text forwarding, and auto-replies.
- Provides automated marketing features such as SMS marketing, Omnichannel contact center, Call tracking, Web chat, Push notifications, Alerts, and phone verification.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Customer Support: Phone and Contact Form
Integration: Calabrio ONE, Acqueon and Glance
Payment Mode: Credit Card and Paypal
Text Forwarding: Yes
Pricing: Request a Quote from Sales
Free Trial: 45 Days Free Trial
Link: https://www.twilio.com/
10) SimpleTexting
Best For its Cost-effectiveness
SimpleTexting is a messaging service that allows you to send and receive text messages to customers or among a team. It ranks among Bulk SMS service providers for integration into CRMs and email applications.
SimpleTexting offers five tiers, each providing a quota for monthly messages. You will get a dedicated account manager with their enterprise service for those sending more than 50,000 messages monthly.
Integration: Salesforce, Zapier, Mailchimp, HubSpot, etc.
Included SMS: 500 Credit
Text Forwarding: Yes
Free Trial: 14 Days Free Trial (No Credit Card Required)
Features:
- It includes a web-based interface and a mobile app and offers features such as group messaging, contact management, and analytics.
- Users get unlimited incoming SMS messages and a free dedicated phone number.
- Keywords can be used to create SMS marketing campaigns. Shortcodes are included in each plan.
- Higher plans feature advanced integration capabilities with over 400 apps.
- Customers can opt-in to texting online
- SimpleTexting uses a sliding scale to determine the pricing based on how many credits a client requires.
- Offers SMS analytics features like click-throughs, delivery, and subscriber growth.
- It offers API for developers, MMS Photo Library, 2-Way SMS, Text Forwarding, and Auto Replies.
- It offers automatic birthday texts, recurring campaigns, triggers, push notifications, templates and duplicates, image attachments, self-cleaning lists, and rollover credits.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Included SMS: 500 credits
Customer Support: Chat and Phone
Integration: Salesforce, Zapier, Mailchimp, HubSpot, Slack, Shopify, Instagram, Infusionsoft, Podio, WordPress, Facebook Lead Ads, and Zoho CRM.
Text Forwarding: Yes
Pricing: Price: Plans start at $29 a month. 20% Discount on Yearly Payment.
Free Trial: 14 Days Free Trial (No Credit Card Required)
14 Days Free Trial (No Credit Card Required)
11) Messagebird
Best for data collection
Messagebird is a cloud-based customer communication platform that enables businesses to send and receive SMS, chat, and voice messages. This SMS messaging platform provides tools for managing customer interactions, including a visual flow builder, contact management, and analytics. It also offers online tutorials and quick reference guides.
Features:
- The email to SMS setup feature allows you to easily create and send messages to customers via Text.
- It organizes messages in a single inbox where customer service representatives can manage communications from customers.
- There is support for MMS Photo Library, 2-Way SMS, Text Forwarding, Auto Replies, and API for developers.
- It offers a dedicated conversation channel, Dedicated escalation, No jitter, Global PoPs, Instant call setup, Interactive Voice Response, Cloud Telephony, Reporting, and Transcription.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Customer Support: Contact Form and Ticket
Included SMS: 500 credits
Integration: Hubspot, Constant Contact, Mailchimp and Zapier
Text Forwarding: Yes
Pricing: Plans start at $500 a month.
Free Trial: On-request
Link: https://www.messagebird.com/en/
12) Trumpia
Best for campaign scheduling
Trumpia allows you to send text, email, and voice messages to large groups of people at once. You can schedule texting campaigns to send reminders. It also offers a number of features for managing contacts and tracking results.
Its different pricing tiers are based on usage. You can use the trial period to send free messages. There is an enterprise plan for high-volume users, which also includes direct technical support. You can also get prepay plans if you want to control costs.
Features:
- It features unlimited contacts, groups, and messages.
- You can customize messages with pictures or send mass text messages with a survey.
- You can measure the effectiveness of campaigns with Trumpia’s analytics reports.
- It helps you to track and categorize customer information based on their responses.
- It provides support for API for Developers, MMS Photo Library, 2-Way SMS, Text Forwarding, and Auto Replies features.
- Several auto marketing features are included: Mobile Keywords, Online Sign-Up Pages, Data Capture, Mass Texting, Send from Phone, Landline Texting, MMS, API, etc.
Pros
Cons
Key Specs:
Supported Mobile platforms: Android and iOS
Contact Support: Email, Phone, and Contact Form
Included SMS: 100 credits
Text Forwarding: Yes
Pricing: Request a Quote from Sales
Free Trial: 14 Days Free Trial (No Credit Card Required)
Link: https://www.trumpia.com/
FAQs
Best SMS Apps for Business
| Name | Free Trial | Text Forwarding | 2 Way Texting | SMS Keywords | Link |
|---|---|---|---|---|---|
| EZtexting | 14 Days Free Trial | Yes | Yes | Yes | Learn More |
| Mobile Text Alerts | 14 Days Free Trial (No Credit Card Required) | Yes | Yes | Yes | Learn More |
| Textedly | 14 Days Free Trial ( Credit Card Required) | Yes | Yes | Yes | Learn More |
| BirdEye | Free Demo | Yes | Yes | Yes | Learn More |
| SlickText | 14 Days Free Trial (No Credit Card Required) | Yes | Yes | Yes | Learn More |
| TextLine | 14 Days Free Trial (No Credit Card Required) | No | Yes | Yes | Learn More |