6 BEST Twilio Alternatives and Competitors in 2025

Twilio is a well-known cloud communication service provider that empowers your customer engagement. It offers SMS, video, inbound and outbound calls, toll-free phone number, SIP trunking, and much more. Twilio’s virtual receptionist answers all your calls and resolves customer issues.

Although it is a popular unified communication solution Twilio has limitations, like time-consuming number porting. Its SMS API also has issues with messages not delivering and the users not receiving any notifications about undelivered texts.

The EU’s court has also made US-based cloud solutions illegal. Hence, Twilio, being a product of the US, is no longer a legal software in that region. The best alternative solution to this problem would be legally allowed service providers in the EU region with high delivery rates. These platforms must also have automated seamless number porting, reliable SMS API and other APIs, strong networks, ease of use, and more affordable rates.

After spending over 40+ hours researching, I have reviewed 15+ best twilio alternatives and competitors, carefully considering both free and paid options. My well-researched and unbiased findings present the most trusted insights. This comprehensive guide examines features, pricing, pros and cons to help you find the perfect solution. Read the full article to discover exclusive insights and uncover a must-see list of Twilio competitors. Read more…

Twilio Competitors & Alternatives: Top Picks!

Name	Contracts	Type	Free Trial	Link
👍 Zoho Voice	No, pay-as-you-go model	Software	15-Days Free Trial	Learn More
Zoom	No	Software	Free Basic Plan	Learn More
RingCentral	No	Software	14-Days Free Trial	Learn More
Plivo	No, pay-as-you-go model	Software	Request a Trial Account	Learn More
Telnyx	No	Software	No, but free account.	Learn More

1) Zoho Voice

Zoho Voice is a top-notch telephony service that allows me to handle business calls effectively. I reviewed its features, and it stood out as one of the best for getting virtual phone numbers in local, toll-free, and international formats. It is perfect for anyone needing flexibility, as it works on web, desktop, and mobile platforms. I recommend this tool for businesses that need reliable communication solutions.

Zoho Voice provided me with an impressive 99.9% uptime, thus ensuring my communication remained uninterrupted. I was able to access its customer support via phone, email, instant chat, and helpful FAQs. 

Features:

• Advanced call management features: You can monitor calls discreetly with features like listening, whispering, and barging. It also has a Power Dialer that supports outbound campaigns. I could send promotional messages, capture call notes, and track progress with call disposition for efficient customer interactions.
• Timezone specific: It helped me define time zone-specific working hours for each phone number. Thus allowing me to avoid being disturbed outside office hours or on holidays.
• Call records: You can track call records and gain insights by viewing the call logs of specific contacts.
• Voice Response: Its interactive Voice Response directs the incoming calls to the right agent/department.
• Integrations: I could integrate it with other Zoho apps, including Zoho CRM, Zoho Desk, Bigin, Zoho Recruit, Zoho Cliq, and Zoho Meeting.
• Languages: Zoho Voice is available in 11+ languages, including English, German, Dutch, French, Spanish, Chinese, and Japanese.

Pricing:

• Price: Plans start at $39 a month.
• Free Trial: 15-day free trial (No credit card required.)

Visit Zoho Voice >>

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2) RingCentral

In the course of my review, I found RingCentral to be a top-rated cloud communication tool. It works across over 110 countries and includes smart tools like video messaging and workflow automation. The seven layers of security offer peace of mind when handling business communication. I could share files easily from platforms like Google Drive and Dropbox, thus making collaboration seamless. Its bulk SMS feature is reliable, with fast delivery, compliance, and deep insights. RingCentral allowed me to connect office and front-line teams efficiently for both SMS and voice calls.

It offered me powerful APIs for voice, video, SMS/MMS, team messaging, and fax, which allowed me to enhance my business communications. With an impressive 99.999% uptime, I could stay connected without any interruptions. I was able to access support through live chat, email, and helpful video demos.

Features:

• Cloud communication solutions: I could enjoy high-quality, reliable VoIP without hardware and use the cloud walkie-talkie across devices like tablets, rugged devices, and smartphones.
• Virtual PBX: It has all the capabilities of a traditional PBX and offers auto-attendant, virtual extensions, advanced call routing, etc.
• Calling and Mobility: I noticed that it is a flexible, powerful, and mobile cloud phone system that provides features like call forwarding, SMS, call flip, etc.
• Analytics and reporting: You can get real-time reports and deep insights with its advanced call management system.
• Enhanced meeting and messaging: It offers one of the easiest ways to handle large meetings. This feature allowed me to host up to 200 participants without downloads while staying updated with priority voice messages.
• API limits: Its administrators can modify the rate limits on every app so that they are personalized to the developer’s needs.

👉 How is RingCentral better than Twilio?

RingCentral can reach thousands of customers in just a few clicks with its business message integrations. You can connect and manage multiple locations, employees, and devices at once.

It enhances the Microsoft Team’s experience and has options for incorporating its capabilities for all features, such as integrations, direct routing, etc.

Pricing:

• Price: Starts at $9.99 per user per month, with the annual plan.
• Free Trial: 14-day free trial, supports up to 20 phone lines.

Visit RingCentral >>

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3) Plivo

When I evaluated Plivo, I noticed that it is a remarkable communication platform. Plivo operates in over 190 countries, making it one of the most popular solutions for businesses. It simplifies customer interactions and supports business messages in 14 countries. Plivo’s API uptime of 99.99% is made, ensuring smooth operations. Throughout my evaluation, I checked its support options, including phone, chat, and email, available 24×7. Plivo works on iOS, Android, macOS, Linux, and Windows. I particularly liked its developer API, which allows businesses to send push notifications, reminders, and alerts effortlessly.

You can experience deep communications with modern high-tech software for navigating the current customer service needs. I like that it supports 16 languages in its text-to-speech feature, thus making its messages easy to understand. It also has exceptional service quality at low rates as it connects directly with businesses in supported countries without a middleman.

Features:

• Two-factor authentication: Using their verification codes is one of the easiest ways to achieve this level of protection; hence, it allowed me to safeguard my business communications.
• SMS marketing and automation: You can send SMS messages to leads, chat with customers, and assist them. Additionally, its SMS Autoresponder automatically replies when you are unavailable.
• Smart messaging queueing: Smart queueing ensures carrier compliance. On the other hand, the MMS API efficiently handles simultaneous message requests, thus improving delivery in accordance with provider regulations.
• Delivery status: I received real-time delivery status notifications for all my messages. This allowed me to see when each message was delivered.
• API limits: All the Plivo accounts have a default 300 API request limit per five seconds.
• Multimedia Formats: I could send and receive GIFs, JPEGs, emojis, audio, and video.

👉 How is Plivo better than Twilio?

Plivo is a better alternative to Twilio, as it has an easy setup. It also offers better support than Twilio, as it comes with premium assistance and includes a consultative team. In the case of Plivo, I could also enjoy easier interaction, get more varieties of communication, and have higher API call speed.

Pricing:

• Price: Starts at $35 per month.
• Free Trial: Request a Trial Account

Link: https://www.plivo.com/

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4) Telnyx

During my analysis, I found out that Telnyx offers remarkable features for managing business communication. The tool simplifies connectivity by combining wireless services, networking, and storage in one platform. I particularly liked the ability to verify numbers and access emergency details. Telnyx’s edge computing improved my business’s connectivity, and the multi-cloud IP network helped me maintain smooth global communications. It is great for setting up SIM cards, VPN clients, and managing documents. As per my research, Telnyx is a top choice for businesses looking to improve their communication infrastructure.

I discovered that Telnyx is perfect for uninterrupted communication with its top-notch uptime of 99.999%. I was able to access support via phone, email, chat, and ticket, thus making it easy to resolve issues. It is great for businesses that need a solution supporting multiple platforms like Windows, Mac, iOS, and Android.

Features:

• Optimized messaging delivery: You can maximize SMS delivery with expert consultation and seamlessly send and receive SMS/MMS for campaigns from your applications.
• Comprehensive voice management: It helped me manage calls, outbound voice traffic, and faxes. This helped in embedding real-time communication into iOS and Android apps and web platforms with the Voice SDK.
• Numbers: It has products in its Number’s Family where you can configure, buy, and search for phone numbers.
• Video: I consider it one of the best Twilio replacements because it allows me to easily embed real-time media into my mobile apps and web platforms.
• Storage Beta: This customer engagement platform has S3-compatible APIs for trouble-free migration.
• API limits: I noticed that if the text is too lengthy, it splits it into two parts, each of them holding 140 bytes.

👉 Why is Telnyx better than Twilio?

Telnyx is a better Twilio alternative as it has self-service porting that comes with real-time data validation. This platform doesn’t charge to receive SMS from local numbers, while Twilio charges for sending and receiving messages. You also get 24/7 support without charges with this free Twilio alternative, while the other requires you to pay if you need assistance outside of their business hours.

Pricing:

• Price: Starts at $0.002 per minute for making outbound calls, and messages start at $0.004 per message.

Link: https://telnyx.com/

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5) Bandwidth

I tested Bandwidth during my research and found it ideal for simplifying complex telecom needs. It lets you manage messaging, voice calls, and emergency communications on a flexible platform. I particularly appreciate the tools, integrations, and APIs that Bandwidth offers for a complete communications stack. I could access collaboration apps and integrate them directly into my business. The scalable API library made it easy to launch my communication services. In my experience, BYOC gave me the flexibility I needed, and Bandwidth operates in over 28 countries, which is helpful for global messaging. The WebSocket feature allowed me to stream real-time call audio, connecting up to 20 people in a conference.

I liked Bandwidth for its transparent communication, as it provided prior notice for any planned maintenance downtime. I could access support through calls, tickets, and notes, which offered me great ways to resolve problems efficiently. My best advice is to consider Bandwidth for businesses that need reliable and proactive support.

Features:

• Text-to-speech: It offers one of the easiest ways to create multi-language apps through SSML and Text-To-Speech, thus helping me achieve customization effortlessly.
• Call control: It lets you build custom call flows, such as forwarding, transferring, recording, tracking, and voicemail transcription.
• Interactive voice response: I could use its DTFM (Dual Tone Multi Frequency) detection and media capabilities, such as text-to-speech and playback audio files.
• Answering machine detection: It helps you build flexibility into your application by connecting a call based on who or what answered it.
• Text messaging and group API: I was able to embed programmable text messaging and group messaging into my apps with this Twilio competitor. Hence, it supports 5 calls per second and 100 active sessions without additional plug-ins.

👉 Why is Bandwidth better than Twilio?

Bandwidth is a better Twilio alternative, as it is much simpler to learn and offers a higher quality of support. Its communication APIs support your future product upgrades without any interference. It also offers competitive pricing and is a Direct-to-Carrier model, which saves almost 50% of the extra cost.

Pricing:

• Price: Starts at $0.010 per minute for domestic outbound and inbound at $0.0055 per minute.
• Free Trial: A trial account is available upon request.

Link: https://www.bandwidth.com/

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6) Sinch

I tested Sinch and found it great for creating custom text campaigns to boost the brand experience. The platform’s chatbots and voice bots automated my customer interactions seamlessly. I liked the unified communications feature that brings all tools together in one platform. Sinch also secures data and protects customer information. With over 600 operator connections, I could easily scale communications globally with this VoIP software. As per my research, Sinch helped reduce robocalls, increase call answer rates, and improve overall customer trust. The tool also made faxing at scale efficient and easy.

I could rely on Sinch’s 99.95% uptime, thus allowing me to run my operations without interruption. The chatbot, community, and website form were helpful for solving any problems that arose. I recommend Sinch for developers needing support for Android, iOS, and JavaScript SDK with REST.

Features:

• Messaging: It lets you message over SMS, WhatsApp, Instagram, Facebook Messenger, etc., and supports MMS and RCS.
• Enhanced voice and Webex calling: You can transform Webex audio precision and make calls directly through the largest tier 1 network. Hence, this communications API provider offers seamless connectivity.
• SIP trunking: This SIP trunk provider allows you to call long-distance and toll-free while getting HD quality services.
• Operator connects for Teams: This feature enables Microsoft Teams calling. Hence, routing calls directly to Teams helps me avoid complications.
  
• In-App Video Calling: This Twilio alternative lets you create a customizable and smooth in-app video experience on the web and your mobile.
• API limits: Its projects are limited to 300 requests per second for all apps and endpoints.

👉 Why is Sinch better than Twilio?

Sinch is a Twilio competitor that has a complete suite of APIs that are developer friendly for voice, messaging, video, and verification. These are all backed by a global tier-1 highly reliable network with 24/7 support. It offers its users more than 600 local mobile network providers worldwide with smart message routing via carrier-grade structure.

Pricing:

• Price: SMS services start at $0.06595 and $0.0285 per minute mobile calling.
• Free Trial: Free account (No credit card needed).

Link:https://www.sinch.com/

How Did We Choose BEST Twilio Alternatives and Competitors Tool?

At Guru99, we are committed to providing credible, accurate, and relevant information through rigorous content creation and review. By dedicating over 40 hours to research, we reviewed 15+ best Twilio alternatives and competitors, covering both free and paid options. This comprehensive guide evaluates features, pricing, pros, and cons to help you find the perfect solution. We focused on tools offering cost-effective communication, flexibility, and scalability. We aim to present reliable, user-friendly options that align with your business needs. Here are some points that you must note while selecting the right Twilio alternative:

• Cost: Find out the cost of services in the other tools VS Twilio and whether it offers more benefits and advanced solutions in a similar or lower price range.
• Supports European Union Region: You must find alternative services that are allowed in the European Union.
• Quality: HD voice calls and video, fast delivery, instant alerts, etc., are highly important.
• Security and support: Security should be one of the highest priorities, as it is a communications solution, and make sure that the support is reliable for resolving issues.
• Scalability: Make sure you choose a solution that grows with your business demands.
• Flexibility: It is important to select a tool that allows you to integrate with multiple platforms easily.
• Reliability: Pay attention to services that provide high uptime and strong customer support.

Verdict

As per my review, all of the above Twilio alternatives offer useful services and reliable features. However, I would like to recommend the following three tools, which offered me the best user experience. 

• Zoho Voice offers a customizable, secure, and comprehensive cloud-based solution with advanced call features, thus making it a great choice for any business.
• Plivo stands out with its powerful, reliable SMS marketing features and scalable communication services, hence offering impressive flexibility.
• RingCentral provides a robust, user-friendly cloud phone system with advanced analytics. Therefore, it is a top option for businesses that value mobility and seamless communication.