15 BEST IVR Tools (2026)

IVR is a system which interacts with callers, gathers details and routes calls to the right person. IVR is an acronym for Interactive Voice Response. It takes a combination of user voice and touch-tone keypad selection as an input and gives you proper responses.

Following is a handpicked list of the Best IVR Tools & Software providers for your business, with their popular features and website links. The list contains both open source (free) and paid software.

Best IVR Tools & Software

Name	Free Trial	Platform	Link
Zoom	Lifetime Free Basic Plan	iOS, Android, Windows, macOS, Linux	Learn More
RingCentral	14 Days	Android, iOS	Learn More
Ultatel	30-Day Refund Policy	Mac, Windows, iOS, and Android	Learn More
Phone.com	30-Day Refund Policy	iOS, Android, Linux, macOS, Windows	Learn More
Numero eSIM	No	iOS and Android	Learn More

1) Zoom

Zoom is a comprehensive cloud-based phone system that integrates seamlessly with video conferencing and team collaboration tools. It provides enterprise-grade IVR capabilities with intelligent call routing and automated attendant features. This unified communications platform allows businesses to manage voice, video, and messaging from a single interface.

Features:

• Advanced IVR system with customizable call flows and menu options.
• Intelligent call routing based on caller ID, time of day, and agent availability.
• Auto attendant with professional greetings and directory assistance.
• Call queue management with hold music and estimated wait times.
• Integration with Zoom Meetings for seamless video escalation.
• Real-time analytics and call reporting for performance monitoring.
• Multi-level IVR menus with speech recognition capabilities.
• Supports Call Forwarding, Call Routing, Call Recording, and Call Transfer
• Get Local Numbers in the following Countries: United States, Canada, United Kingdom, Australia, and 45+ countries
• Can you get Multiple Numbers? YES
• WhatsApp Support: YES (via integrations)
• Type of Virtual Phone Numbers: Local, toll-free, and international numbers
• Price: Plans start at $10 per user per month.
• Free Trial: Lifetime Free Basic Plan

Visit Zoom >>

Lifetime Free Basic Plan

---

2) RingCentral

RingCentral is a tool that offers virtual phone number collaboration solutions for businesses. It helps you to better serve with all in one video conferencing, cloud phone, team messaging, etc. This application enables you to use virtual phone service without new hardware. RingCentral helps you to install and setup with minimal effort.

Features:

• It provides a call forwarding facility.
• This tool offers HD quality video and web conferencing.
• You can host a maximum of 100 participants in an online meeting.
• It enables you to manage both incoming and outgoing faxes online.
• RingCentral is available in 100+ countries with local dialing plan as well as international virtual numbers.
• It allows you to share file tasks and file online.
• Supports Call Conference, Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: Canada, U.S
• Can you get Multiple Numbers? YES
• WhatsApp Support: YES
• Type of Virtual Phone Numbers: Business phone or toll-free numbers
• Apps: Android, iOS
• Price: Plans start at $29.99 a month. 33% Discount on Yearly Payment.
• Free Trial: 14-Day Trial

Visit RingCentral >>

14-Days Free Trial

---

3) Ultatel

Ultatel is a comprehensive cloud-based phone system that provides advanced IVR capabilities designed for businesses of all sizes. It offers intelligent call routing, automated attendant features, and seamless integration with existing business workflows. Ultatel’s platform enables businesses to create professional phone experiences with sophisticated IVR functionality and unified communications.

Features:

• Advanced IVR system with multi-level menu options and customizable call flows.
• Smart call routing based on business hours, caller location, and agent availability.
• Professional auto attendant with personalized greetings and company directory.
• Call queue management with hold music and callback options.
• Real-time call monitoring and comprehensive analytics dashboard.
• Integration with popular CRM systems and business applications.
• Voice-to-email transcription for voicemails and call recordings.
• Click-to-call functionality from web applications.
• Conference calling with up to 100 participants.
• Mobile and desktop applications for unified communications.
• Supports Call Conference, Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: US, Canada
• Can you get Multiple Numbers? YES
• Type of Virtual Phone Numbers: Business, International, Toll-free, Local
• Price: Plans start at $18 a month.
• Free Trial: 30-Day Refund Policy

Visit Ultatel >>

30-Day Refund Policy

---

4) Phone.com

Phone.com is a comprehensive cloud-based business phone system that provides advanced IVR capabilities designed for small to medium-sized businesses. It offers intelligent call routing, automated attendant features, and seamless integration with existing business workflows. Phone.com’s platform enables businesses to create professional phone experiences with sophisticated IVR functionality and unified communications.

Features:

• Advanced IVR system with multi-level menu options and customizable call flows.
• Smart call routing based on business hours, caller location, and agent availability.
• Professional auto attendant with personalized greetings and company directory.
• Call queue management with hold music and callback options.
• Multi-level IVR menus with touch-tone and voice recognition support.
• Real-time call analytics and detailed reporting for performance optimization.
• Integration with popular CRM systems and business applications.
• Voicemail-to-email transcription and automated notifications.
• Conference calling with up to 100 participants for team collaboration.
• Mobile and desktop applications for unified communications access.
• Supports Call Conference, Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: All countries except Haiti and Nigeria
• Can you get Multiple Numbers? YES
• WhatsApp Support: YES (via integrations)
• Type of Virtual Phone Numbers: Local, toll-free, and international numbers
• Apps: iOS, Android, Linux, macOS, Windows
• Price: Plans start at $12.74 per month.
• Free Trial: 30-Days Money-back Guarantee

Visit Phone.com >>

30-Days Money-back Guarantee

---

5) Numero eSIM

Numero eSIM is a virtual phone number app that gives you a second business line without a physical SIM card, which makes it a lightweight option for small businesses that want basic call handling without a full PBX. I was able to pick up a local or international number from over 80 countries, route incoming calls to my primary phone, and greet callers with a custom voicemail when I was away. For solo entrepreneurs and remote teams, it works like a pocket-sized call-routing desk that keeps your business line separate from your personal number.

Features:

• Smart Call Forwarding: Numero eSIM lets me set forwarding rules that push incoming calls on my virtual number to any phone I choose. I used it during a week of back-to-back client calls, and every call landed on the device I actually had in hand. It works much like the first layer of an IVR menu, quietly steering each caller to the right place.
• Custom Voicemail Greetings: I recorded a personalized greeting so callers heard a professional message instead of a generic beep. It made my small setup sound like an established support line, and I could update the message in seconds whenever my availability changed.
• Virtual Numbers in 80+ Countries: I picked local numbers in the UK, Mexico, and Spain without buying separate SIM cards. This is handy when you want callers in different regions to dial a familiar local number, and the whole setup took me only a few minutes inside the app.
• Spam and Unwanted Call Blocking: While testing it, I noticed the built-in blocking filtered out robocalls and unwanted contacts before they reached me. That kept my business line clean, so I only spent time on calls that actually mattered.
• Privacy Protection: My personal number stayed hidden because I made and returned calls from the virtual line. I’d recommend this if you handle customer callbacks from your own phone and don’t want to hand out your private number.
• SMS and Verification Codes: The same virtual number received text messages and verification codes, so I could register business accounts and messaging apps without exposing my main SIM.
• Multiple Numbers on One Device: I managed several virtual numbers from a single app, which made it easy to keep sales, support, and personal calls apart on one phone.
• Supports Call Forwarding, Voicemail, SMS, and Call Blocking
• Get Local Numbers in the following Countries: United Kingdom, Mexico, Spain, Portugal, and 80+ countries
• Can you get Multiple Numbers? YES
• WhatsApp Support: YES
• Type of Virtual Phone Numbers: Local, International
• Apps: iOS and Android
• Price: Plans start at $0.97 a month.
• Free Trial: No

Visit Numero eSIM >>

Plans start at $0.97 a month

---

6) OpenPhone

OpenPhone (now rebranded as Quo) is a modern cloud business phone system built for startups and small teams. It combines phone menus, call routing, shared numbers, and a unified inbox for calls, texts, and voicemails, so I could design a simple IVR flow without any telecom hardware. I found it especially useful for teams that want a professional caller experience with a clean, app-first interface.

Features:

• Phone Menus (IVR): I built a phone menu that asked callers to press 1 for sales and 2 for support, and each option routed straight to the right teammate. Setting it up took only a few minutes in the call flow builder, and it instantly made our small team sound like a much bigger operation.
• Business Hours Routing: I configured business hours so after-hours calls went to voicemail or a backup number automatically. This kept callers from ringing an empty office and saved me from manually switching settings every evening.
• Shared Numbers and Team Inbox: My team shared one number, and everyone could see, assign, and respond to calls and texts from a single inbox. I noticed it eliminated those “did anyone call them back?” moments that happen in busy support queues.
• Call Recording and Transcripts: I recorded calls and reviewed the transcripts later, which helped me coach teammates and catch details I had missed during live conversations.
• Voicemail Transcription: Voicemails arrived as text, so I could skim and prioritize them in seconds instead of listening to each message one by one.
• CRM and App Integrations: I connected it with HubSpot, Slack, and Zapier, so call logs and messages flowed into the tools my team already used every day.
• Cross-Platform Apps: I made and received calls from the web, desktop, iOS, and Android apps, so I stayed reachable whether I was at my desk or on the go.
• Supports Call Forwarding, Call Routing, Call Recording, and Call Transfer
• Get Local Numbers in the following Countries: USA, Canada
• Can you get Multiple Numbers? YES
• Type of Virtual Phone Numbers: Local number, toll-free number
• Apps: Web, Mac, Windows, iOS, and Android
• Price: Plans start at $15 per user per month.
• Free Trial: 7-Day Free Trial

Visit OpenPhone >>

7-Day Free Trial

---

7) Vonage

Vonage is a comprehensive cloud-based business communications platform that provides advanced IVR capabilities designed for businesses of all sizes. It offers intelligent call routing, automated attendant features, and seamless integration with existing business workflows. Vonage’s unified communications platform enables businesses to create professional phone experiences with sophisticated IVR functionality and omnichannel customer engagement.

Features:

• Advanced IVR system with multi-level menu options and customizable call flows
• Smart call routing based on business hours, caller location, and agent availability
• Professional auto attendant with personalized greetings and company directory
• Call queue management with hold music and callback options
• Integration with popular CRM systems and business applications
• Real-time call analytics and comprehensive reporting dashboards
• Voice-to-text transcription for voicemails and call recordings
• Click-to-call functionality from web applications
• Conference calling with up to 1000 participants
• Mobile and desktop applications for unified communications
• Supports Call Conference, Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: USA, Canada and 25+ more countries
• Can you get Multiple Numbers? YES
• Type of Virtual Phone Numbers: Local number, toll-free number, international numbers
• Price: Plans start at $13.99 per month
• Free Trial: 14-day free trial

Visit Vonage >>

14-Days Free Trial

---

8) Zoho Voice

Zoho Voice is a comprehensive cloud-based business phone system that provides advanced IVR capabilities integrated with Zoho’s suite of business applications. It offers intelligent call routing, automated attendant features, and seamless CRM integration. This unified communications platform enables businesses to manage voice communications efficiently while maintaining professional customer interactions.

Features:

• Advanced IVR system with multi-level menu options and customizable call flows.
• Smart call routing based on business hours, caller location, and agent availability.
• Professional auto attendant with personalized greetings and company directory.
• Call queue management with hold music and callback options.
• Deep integration with Zoho CRM for automatic call logging and customer data access.
• Real-time call analytics and comprehensive reporting dashboards.
• Voice-to-text transcription for voicemails and call recordings.
• Click-to-call functionality from Zoho applications.
• Supports Call Forwarding, Call Routing, Call Recording, and Call Transfer
• Get Local Numbers in the following Countries: US, Canada, Germany, France, UK, Sweden, etc.
• Can you get Multiple Numbers? YES
• WhatsApp Support: YES (via Zoho integrations)
• Type of Virtual Phone Numbers: Business, Local, International, Toll-free, Personal
• Price: Plans start at $39 per user per month.
• Free Trial: 15 Days Free Trial

Visit Zoho Voice >>

15 Days Free Trial

---

9) Genesys PureCloud

Genesys PureCloud is all-in-one IVR and routing engine that shares collected customer data for better routing, handling, and reporting. It provides fast access to information like bill payments, account status, and other common requests for effortless self-service.

Features:

• Callback option lets customers request a call from the first available agent, instead of sitting on hold.
• It has a simple setup process.
• Built-in speech recognition.
• You can drive calls to the right agents.
• Make changes on the fly.
• Tackle IVR, call routing, and reporting in one platform.
• With this software, you can quickly set up IVR call flows.
• View customer information at your fingertips.
• Supports Call Conference, Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: 80+ countries
• Can you get Multiple Numbers? YES
• Type of Virtual Phone Numbers: No data
• Price: Plans start at $75 a month.
• Free Trial: 30 day free trial

Get a Quote >>

---

10) Channels

Channels provides a better customer service using IVR and limits the time you put your callers on hold or redirect them. It allows sorting callers before they reach one of your agents.

Features:

• Channels helps you to serve your clients better and make you look more professional.
• It has easy to the setup process.
• Save your time while producing a higher output.
• This cloud-based IVR software routes all the customer calls to the actual department, based on their needs, limiting the time you or your agents transfer the calls.
• It allows you to track and record these calls to maintain good customer service.
• This tool offers smart IVR Solution to interacts with customers.
• Gives customized SMS alerts.
• Agents can receive calls simultaneously and whosoever is free can easily get in touch with the customer.
• You can integrate Channels with any existing CRM.
• Customers can leave a voicemail when your agents are unavailable to receive calls.
• Supports Call Conference, Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: USA, UK, sweden, Netherlands, finland and 55+ countries
• Can you get Multiple Numbers? YES
• Type of Virtual Phone Numbers: toll-free number
• Price: Plans start at $0 a month. 20% Discount on Yearly Payment.
• Free Trial: 7-day trial

Get a Quote >>

---

11) Routee

Routee is a cloud based IVR tool that gives a seamless customer communication experience. It Improves the flow of your call forwarding services with a feature-rich software solution.

Features:

• This software converts speech into text and determines the ideal automated route for their call.
• It checks open-ended text using AI for natural language processing.
• It provides custom menus that enable the user to build efficient workflows.
• Allows your staff to edit your call center menus.
• It enables you to easily type in the audio message for your customers. They can hear and play in their preferred language.
• This telephony menu system is design for the segmentation, identification, and routing of callers to the appropriate agents within your team
• Supports Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: USA, RUSSIA, GREECE, BULGARIA, INDIA and 195+ more countries
• Can you get Multiple Numbers? YES
• Type of Virtual Phone Numbers: Toll-free, landline
• Price: Plans start at a month.
• Free Trial: Free Trial

Get a Quote >>

---

12) Five9

Five9 is an easy to use self-service system that utilizes the latest voice recognition technology. It enables your customers to solve any problems faster. This tool helps agents to focus on higher-value interactions and increase customer satisfaction.

Features:

• Five9’s IVR automates routine calls.
• It allows you to make changes quickly using the drag and drop engagement Workflow.
• You can identify customers and personalize the self- service flow.
• It offers a feature of voicemail routing.
• It helps you to integrate any CRM.
• ACD (Automatic Call Distributor) with Call Distribution Algorithms
• It guides customers to the right answer or agent.
• Supports Call Conference, Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: 150+ countries
• Can you get Multiple Numbers? YES
• Type of Virtual Phone Numbers: Local number
• Price: Plans start at $149 a month.
• Free Trial: request Free Trial

Get a Quote >>

---

13) CallFire

Call Fire IVR tool allows you to set up appointment reminders, polls, payments, surveys for inbound or outbound users. It has easy-to-use with a drag and drops menu or XML. With this software, customers can interact by using a simple keypress.

Features:

• This software offers auto attendant and calls routing features.
• It records calls, tracks results, export data, analyze metrics, collects responses, and make better decisions.
• You can record calls, track results, collect responses, export data, and analyze metrics for making better decisions.
• Provide customized IVR solutions according to your needs.
• Supports Call Conference, Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: Canada, USA
• Can you get Multiple Numbers? YES
• Type of Virtual Phone Numbers: Local number, toll-free number
• Price: Plans start at $599 a month. 20% Discount on Yearly Payment.
• Free Trial: 30 day free trial (no credit card required)

Get a Quote >>

---

14) Zendesk

Zendesk is a cloud-based tool that allows customer service teams to provide business phone support from the existing platform they use to manage various other channels.

Features:

• The tool allows agents automate alerts, send proactive messages, and receive texts.
• It gives full customer history.
• Talk provides group routing, flexible IVR, and real-time queue monitoring to avoid bottlenecks.
• IVR software can integrate your own solution.
• Supports Call Conference, Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: Australia, Austria, Belgium, Canada, Denmark and 35+ more countries.
• Can you get Multiple Numbers? YES
• Type of Virtual Phone Numbers: local number or an international number
• Price: Plans start at $59 a month. 10% Discount on Yearly Payment.
• Free Trial: 6 months

Get a Quote >>

---

15) NICE inContact

NICE inContact tool reduces your cost per call by allowing customers to choose the type of assistance they want. Like self-service or speaking to an agent. It free up your staff to handle more complex cases, and let your customer to solve basic issues like account inquiries, bill pay, etc.

Features:

• Fully integrated with CXone ACD
• Centralized IVR System
• Quickly update your IVR
• Integrate with popular CRMs
• Offer an automatic call back to your customers
• Freedom to choose between agent or self-service
• Enable faster IVR changes
• Supports Call Conference, Call Forwarding, Call Routing, Call Recording
• Get Local Numbers in the following Countries: 150+ countries
• Can you get Multiple Numbers? YES
• Type of Virtual Phone Numbers: Local number, toll-free number
• Price: Plans start at Not Found a month.
• Free Trial: 60 day free trial

Get a Quote >>

What are the Features of IVR Tools?

Below are the popular features of IVR tools:

• Automatic Call Distribution.
• Allows users to make calls via Desktop and mobile app.
• Voicemail to text conversion.
• Call routing as per users’ needs.
• Enables you to personalize calls with greetings, messages, voices, and music.
• Speech recognition.
• Customized SMS alerts.
• Live call tracking.
• Helps users to design their own flows.
• Integration with different software and CRMs.

FAQs