12 BEST IVR Tools (2025)
Abigail Lewis
IVR is a system which interacts with callers, gathers details and routes calls to the right person. IVR is an acronym for Interactive Voice Response. It takes a combination of user voice and touch-tone keypad selection as an input and gives you proper responses.
Following is a handpicked list of the Best IVR Tools & Software providers for your business, with their popular features and website links. The list contains both open source (free) and paid software.
Zoho Voice is a comprehensive cloud-based business phone system that provides advanced IVR capabilities integrated with Zoho’s suite of business applications. It has advanced IVR system with multi-level menu options and customizable call flows.
Best IVR Tools & Software
| Name | Free Trial | Platform | Link |
|---|---|---|---|
| Zoho Voice | 15-Days Free Trial | iOS, Android, Windows, macOS, Linux | Learn More |
| Zoom | Lifetime Free Basic Plan | iOS, Android, Windows, macOS, Linux | Learn More |
| RingCentral | 14 Days | Android, iOS | Learn More |
| Ultatel | 30-Day Refund Policy | Mac, Windows, iOS, and Android | Learn More |
| Tresta | 7 Days | Mac, Windows, iOS, and Android | Learn More |
1) Zoho Voice
Zoho Voice is a comprehensive cloud-based business phone system that provides advanced IVR capabilities integrated with Zoho’s suite of business applications. It offers intelligent call routing, automated attendant features, and seamless CRM integration. This unified communications platform enables businesses to manage voice communications efficiently while maintaining professional customer interactions.
Type of Virtual Phone Numbers: Business, Local, International, Toll-free, Personal
Get Local Numbers in the following Countries: US, Canada, Germany, France, UK, Netherlands, Sweden, etc.
Free Trial: 15 Day Free Trial
Features:
- Advanced IVR system with multi-level menu options and customizable call flows.
- Smart call routing based on business hours, caller location, and agent availability.
- Professional auto attendant with personalized greetings and company directory.
- Call queue management with hold music and callback options.
- Deep integration with Zoho CRM for automatic call logging and customer data access.
- Real-time call analytics and comprehensive reporting dashboards.
- Voice-to-text transcription for voicemails and call recordings.
- Click-to-call functionality from Zoho applications.
- Supports Call Forwarding, Call Routing, Call Recording, and Call Transfer
- Get Local Numbers in the following Countries: US, Canada, Germany, France, UK, Sweden, etc.
- Can you get Multiple Numbers? YES
- WhatsApp Support: YES (via Zoho integrations)
- Type of Virtual Phone Numbers: Business, Local, International, Toll-free, Personal
- Price: Plans start at $39 per user per month.
- Free Trial: 15 Days Free Trial
15 Days Free Trial
2) Zoom
Zoom is a comprehensive cloud-based phone system that integrates seamlessly with video conferencing and team collaboration tools. It provides enterprise-grade IVR capabilities with intelligent call routing and automated attendant features. This unified communications platform allows businesses to manage voice, video, and messaging from a single interface.
Type of Virtual Phone Numbers: Local, toll-free, and international numbers
Get Local Numbers in the following Countries: United States, Canada, United Kingdom, Australia, and 45+ countries
Free Trial: Lifetime Free Basic Plan
Features:
- Advanced IVR system with customizable call flows and menu options.
- Intelligent call routing based on caller ID, time of day, and agent availability.
- Auto attendant with professional greetings and directory assistance.
- Call queue management with hold music and estimated wait times.
- Integration with Zoom Meetings for seamless video escalation.
- Real-time analytics and call reporting for performance monitoring.
- Multi-level IVR menus with speech recognition capabilities.
- Supports Call Forwarding, Call Routing, Call Recording, and Call Transfer
- Get Local Numbers in the following Countries: United States, Canada, United Kingdom, Australia, and 45+ countries
- Can you get Multiple Numbers? YES
- WhatsApp Support: YES (via integrations)
- Type of Virtual Phone Numbers: Local, toll-free, and international numbers
- Price: Plans start at $10 per user per month.
- Free Trial: Lifetime Free Basic Plan
Lifetime Free Basic Plan
3) RingCentral
RingCentral is a tool that offers virtual phone number collaboration solutions for businesses. It helps you to better serve with all in one video conferencing, cloud phone, team messaging, etc. This application enables you to use virtual phone service without new hardware. RingCentral helps you to install and setup with minimal effort.
Type of Virtual Phone Numbers: Business and Toll-Free Numbers
Get Local Numbers in the following Countries: Canada, USA
Free Trial: 14-Day Trial
Features:
- It provides a call forwarding facility.
- This tool offers HD quality video and web conferencing.
- You can host a maximum of 100 participants in an online meeting.
- It enables you to manage both incoming and outgoing faxes online.
- RingCentral is available in 100+ countries with local dialing plan as well as international virtual numbers.
- It allows you to share file tasks and file online.
- Supports Call Conference, Call Forwarding, Call Routing, Call Recording
- Get Local Numbers in the following Countries: Canada, U.S
- Can you get Multiple Numbers? YES
- WhatsApp Support: YES
- Type of Virtual Phone Numbers: Business phone or toll-free numbers
- Apps: Android, iOS
- Price: Plans start at $29.99 a month. 33% Discount on Yearly Payment.
- Free Trial: 14-Day Trial
14-Days Free Trial
4) Ultatel
Ultatel is a comprehensive cloud-based phone system that provides advanced IVR capabilities designed for businesses of all sizes. It offers intelligent call routing, automated attendant features, and seamless integration with existing business workflows. Ultatel’s platform enables businesses to create professional phone experiences with sophisticated IVR functionality and unified communications.
Type of Virtual Phone Numbers: Business, International, Toll-free, Local
Get Local Numbers in the following Countries: US, Canada
Free Trial: 30 Day Refund Policy
Features:
- Advanced IVR system with multi-level menu options and customizable call flows.
- Smart call routing based on business hours, caller location, and agent availability.
- Professional auto attendant with personalized greetings and company directory.
- Call queue management with hold music and callback options.
- Real-time call monitoring and comprehensive analytics dashboard.
- Integration with popular CRM systems and business applications.
- Voice-to-email transcription for voicemails and call recordings.
- Click-to-call functionality from web applications.
- Conference calling with up to 100 participants.
- Mobile and desktop applications for unified communications.
- Supports Call Conference, Call Forwarding, Call Routing, Call Recording
- Get Local Numbers in the following Countries: US, Canada
- Can you get Multiple Numbers? YES
- Type of Virtual Phone Numbers: Business, International, Toll-free, Local
- Price: Plans start at $18 a month.
- Free Trial: 30-Day Refund Policy
30-Day Refund Policy
5) Tresta
Tresta is a cloud-based business phone system that provides comprehensive IVR solutions designed for small to medium-sized businesses. It offers intelligent call routing, automated attendant features, and seamless integration with existing business workflows. Tresta’s platform enables businesses to create professional phone experiences with advanced IVR capabilities.
Type of Virtual Phone Numbers: Local, Toll-free
Get Local Numbers in the following Countries: US, Canada
Free Trial: 7-Days Free Trial
Features:
- Advanced IVR system with customizable menu options and call flows.
- Smart call routing based on business hours, caller location, and agent availability.
- Professional auto attendant with personalized greetings and directory services.
- Call queue management with hold music and callback options.
- Multi-level IVR menus with touch-tone and voice recognition support.
- Real-time call analytics and detailed reporting for performance optimization.
- Integration with popular CRM systems and business applications.
- Voicemail-to-email transcription and automated notifications.
- Supports Call Conference, Call Forwarding, Call Routing, Call Recording
- Get Local Numbers in the following Countries: United States, Canada
- Can you get Multiple Numbers? YES
- WhatsApp Support: YES (via integrations)
- Type of Virtual Phone Numbers: Local, toll-free, and vanity numbers
- Apps: Mac, Windows, iOS, and Android
- Price: Plans start at $5 per month.
- Free Trial: 7-Days Free Trial
7-Days Free Trial
6) Genesys PureCloud
Genesys PureCloud is all-in-one IVR and routing engine that shares collected customer data for better routing, handling, and reporting. It provides fast access to information like bill payments, account status, and other common requests for effortless self-service.
Features:
- Callback option lets customers request a call from the first available agent, instead of sitting on hold.
- It has a simple setup process.
- Built-in speech recognition.
- You can drive calls to the right agents.
- Make changes on the fly.
- Tackle IVR, call routing, and reporting in one platform.
- With this software, you can quickly set up IVR call flows.
- View customer information at your fingertips.
- Supports Call Conference, Call Forwarding, Call Routing, Call Recording
- Get Local Numbers in the following Countries: 80+ countries
- Can you get Multiple Numbers? YES
- Type of Virtual Phone Numbers: No data
- Price: Plans start at $75 a month.
- Free Trial: 30 day free trial
7) Channels
Channels provides a better customer service using IVR and limits the time you put your callers on hold or redirect them. It allows sorting callers before they reach one of your agents.
Features:
- Channels helps you to serve your clients better and make you look more professional.
- It has easy to the setup process.
- Save your time while producing a higher output.
- This cloud-based IVR software routes all the customer calls to the actual department, based on their needs, limiting the time you or your agents transfer the calls.
- It allows you to track and record these calls to maintain good customer service.
- This tool offers smart IVR Solution to interacts with customers.
- Gives customized SMS alerts.
- Agents can receive calls simultaneously and whosoever is free can easily get in touch with the customer.
- You can integrate Channels with any existing CRM.
- Customers can leave a voicemail when your agents are unavailable to receive calls.
- Supports Call Conference, Call Forwarding, Call Routing, Call Recording
- Get Local Numbers in the following Countries: USA, UK, sweden, Netherlands, finland and 55+ countries
- Can you get Multiple Numbers? YES
- Type of Virtual Phone Numbers: toll-free number
- Price: Plans start at $0 a month. 20% Discount on Yearly Payment.
- Free Trial: 7-day trial
8) Routee
Routee is a cloud based IVR tool that gives a seamless customer communication experience. It Improves the flow of your call forwarding services with a feature-rich software solution.
Features:
- This software converts speech into text and determines the ideal automated route for their call.
- It checks open-ended text using AI for natural language processing.
- It provides custom menus that enable the user to build efficient workflows.
- Allows your staff to edit your call center menus.
- It enables you to easily type in the audio message for your customers. They can hear and play in their preferred language.
- This telephony menu system is design for the segmentation, identification, and routing of callers to the appropriate agents within your team
- Supports Call Forwarding, Call Routing, Call Recording
- Get Local Numbers in the following Countries: USA, RUSSIA, GREECE, BULGARIA, INDIA and 195+ more countries
- Can you get Multiple Numbers? YES
- Type of Virtual Phone Numbers: Toll-free, landline
- Price: Plans start at a month.
- Free Trial: Free Trial
9) Five9
Five9 is an easy to use self-service system that utilizes the latest voice recognition technology. It enables your customers to solve any problems faster. This tool helps agents to focus on higher-value interactions and increase customer satisfaction.
Features:
- Five9’s IVR automates routine calls.
- It allows you to make changes quickly using the drag and drop engagement Workflow.
- You can identify customers and personalize the self- service flow.
- It offers a feature of voicemail routing.
- It helps you to integrate any CRM.
- ACD (Automatic Call Distributor) with Call Distribution Algorithms
- It guides customers to the right answer or agent.
- Supports Call Conference, Call Forwarding, Call Routing, Call Recording
- Get Local Numbers in the following Countries: 150+ countries
- Can you get Multiple Numbers? YES
- Type of Virtual Phone Numbers: Local number
- Price: Plans start at $149 a month.
- Free Trial: request Free Trial
10) CallFire
Call Fire IVR tool allows you to set up appointment reminders, polls, payments, surveys for inbound or outbound users. It has easy-to-use with a drag and drops menu or XML. With this software, customers can interact by using a simple keypress.
Features:
- This software offers auto attendant and calls routing features.
- It records calls, tracks results, export data, analyze metrics, collects responses, and make better decisions.
- You can record calls, track results, collect responses, export data, and analyze metrics for making better decisions.
- Provide customized IVR solutions according to your needs.
- Supports Call Conference, Call Forwarding, Call Routing, Call Recording
- Get Local Numbers in the following Countries: Canada, USA
- Can you get Multiple Numbers? YES
- Type of Virtual Phone Numbers: Local number, toll-free number
- Price: Plans start at $599 a month. 20% Discount on Yearly Payment.
- Free Trial: 30 day free trial (no credit card required)
11) Zendesk
Zendesk is a cloud-based tool that allows customer service teams to provide business phone support from the existing platform they use to manage various other channels.
Features:
- The tool allows agents automate alerts, send proactive messages, and receive texts.
- It gives full customer history.
- Talk provides group routing, flexible IVR, and real-time queue monitoring to avoid bottlenecks.
- IVR software can integrate your own solution.
- Supports Call Conference, Call Forwarding, Call Routing, Call Recording
- Get Local Numbers in the following Countries: Australia, Austria, Belgium, Canada, Denmark and 35+ more countries.
- Can you get Multiple Numbers? YES
- Type of Virtual Phone Numbers: local number or an international number
- Price: Plans start at $59 a month. 10% Discount on Yearly Payment.
- Free Trial: 6 months
12) NICE inContact
NICE inContact tool reduces your cost per call by allowing customers to choose the type of assistance they want. Like self-service or speaking to an agent. It free up your staff to handle more complex cases, and let your customer to solve basic issues like account inquiries, bill pay, etc.
Features:
- Fully integrated with CXone ACD
- Centralized IVR System
- Quickly update your IVR
- Integrate with popular CRMs
- Offer an automatic call back to your customers
- Freedom to choose between agent or self-service
- Enable faster IVR changes
- Supports Call Conference, Call Forwarding, Call Routing, Call Recording
- Get Local Numbers in the following Countries: 150+ countries
- Can you get Multiple Numbers? YES
- Type of Virtual Phone Numbers: Local number, toll-free number
- Price: Plans start at Not Found a month.
- Free Trial: 60 day free trial
What are the Features of IVR Tools?
Below are the popular features of IVR tools:
- Automatic Call Distribution.
- Allows users to make calls via Desktop and mobile app.
- Voicemail to text conversion.
- Call routing as per users’ needs.
- Enables you to personalize calls with greetings, messages, voices, and music.
- Speech recognition.
- Customized SMS alerts.
- Live call tracking.
- Helps users to design their own flows.
- Integration with different software and CRMs.
FAQs
Zoho Voice is a comprehensive cloud-based business phone system that provides advanced IVR capabilities integrated with Zoho’s suite of business applications. It has advanced IVR system with multi-level menu options and customizable call flows.
