8 BEST RingCentral Alternatives (2024)

RingCentral is one of the leading VoIP systems for large businesses and enterprises. It offers a reliable way of Unified Communications (UC) to clients across the globe.

Why NOT Pick RingCentral?

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Best RingCentral Alternatives & Competitors: Top Picks!

Name	Zoho Voice	Hushed	GoToConnect	Ooma
Supported Systems	iOS, Android	Android and iOS	iOS, Android, Linux, macOS, Windows.	iOS, Android, macOS, Windows
Get Numbers in the following Countries	US, Canada, Germany, France, UK, Netherlands, Sweden, etc.	US, Canada, UK	USA and Canada	Canada, Mexico, China, UK, India 55+ more countries
Get Multiple Number	Yes	Yes	Yes	Yes
Free Trial	15 days	3 days	7 days	30 days
Link	Learn More	Learn More	Learn More	Learn More

1) Zoho Voice

Best for Managing active video feeds

Zoho Voice offers a reliable cloud-based VoIP phone software helpful for managing calls on any device, no matter the location. I could easily select local, toll-free, or international numbers, and even transfer existing ones. During my analysis, I appreciated the softphone and web app for handling calls smoothly from any device.

Zoho Voice lets you configure call settings and use a dial pad to make calls to unsaved numbers. It also offers features like call blocking, live call monitoring, call transfers, and call queues. You can also get historical call statistics, a customizable sidebar, and call pop-ups with caller information.

Features:

• Call Monitoring: I could listen, whisper, and barge into ongoing calls discreetly without alerting any parties involved.
• Interactive Voice Response (IVR): It automatically welcomes customers and guides them effectively to the right department based on input.
• Time Zone Management: It defines time zone-specific working hours, allowing calls to be handled at suitable times.
• Call Log Tracking: Track call records and gain insights by viewing detailed call logs of specific contacts.
• Bulk Contact Management: It lets you import, centralize, and manage multiple contacts efficiently, streamlining the entire process.
• Promotional Messaging: It allows you to send promotional messages to multiple customers simultaneously, boosting marketing efforts.
• Call Notes: Can easily take notes of key points during live calls, helping with accurate record-keeping.
• Activity Time Window: It sets a specific time window for agents to complete their activities after calls, ensuring follow-ups.
• CRM Integration: Integrations include Zoho CRM, Zoho Begin, and Zoho Desk, simplifying data synchronization.
• International Number Availability: It provides access to phone numbers in countries like the US, Canada, Germany, France, UK, and Sweden.
• Coverage: Get numbers in a variety of countries, including the US, Canada, Germany, France, UK, Sweden, and more.

Pricing:

• Starting price: Plans start at $34 a month.
• Free Trial: Yes – 15 Days

Visit Zoho Voice >>

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2) Hushed

Best overall second phone number

With Hushed, I experienced a seamless service based on the Google Cloud Platform, making it a great choice. I could connect over Wi-Fi, send text messages, and make voice calls using data. I particularly liked its feature that hides my phone number for privacy. According to my research, it is trusted by millions of users globally for its reliable service.

Hushed allows you to add and manage multiple numbers. I particularly liked how I could access my number through a WiFi or data connection. It also ensured that all my conversations were totally secured and stayed private.

Features:

• Call Forwarding and Routing: It offers advanced call forwarding and routing capabilities, ensuring efficient call handling for businesses.
• Conversation History Access: I could easily access past conversation histories, helping me track interactions and resolve issues faster.
• Voice Intelligence (VI): The Voice Intelligence feature aims to handle customer requests and take accurate notes during calls.
• Real-time Assist (RTA) Cards: It can trigger Real-time Assist cards, providing helpful guidance to agents during ongoing calls.
• Third-party Integrations: It allows integration with Dropbox or Slack, enabling streamlined workflows and seamless file sharing.
• Mobile Support: It supports both Android and iOS devices, offering a versatile solution for mobile users.
• Multiple Phone Numbers: You can easily obtain multiple phone numbers, simplifying contact management for various purposes.
• International Number Availability: It provides phone numbers from countries like the US, Canada, and the UK, enhancing global reach.
• Video Conferencing Capacity: It supports video conferencing with up to 100 participants, making it perfect for team meetings.
• Video Conferencing: Supports up to 100 participants for seamless virtual meetings.
• Global Phone Numbers: Offers numbers in the United States, Canada, and the United Kingdom for international accessibility.

Why is it the best AI option to analyze and match clients to agents?

Compared to RingCentral, Hushed has built-in machine learning, natural language processing, voice recognition, analytics, and reporting.

Pricing:

• Starting price: Plans starting at $25 a month.
• Free Trial: 3-Day Trial

Visit Hushed >>

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3) GoToConnect

Best Remote agent management

GoToConnect provided me a versatile business phone system integrating Jive’s PBX, LastPass, and GoToMeeting. I could access features like messaging, a help desk, virtual voicemail, and video meetings. I recommend it as part of LogMeIn’s GoTo suite, noting it was once known as Jive.

Like RingCentral, GoToConnect has video conferencing, real-time predictive data, and audio conferencing. Both platforms have a 99.999% uptime service level agreement (SLA). Also, conference meetings held on GoToConnect come with unlimited durations. GoToConnect guarantees free international calling. Moreover, it is cheaper, has a robust conferencing setup, and can view up to 25 video feeds.

Features:

• Customizable Dial Plans: It offers customizable dial plans and a drag-and-drop system for efficiently routing calls.
• Call Flow Visuals: I could create visual call flows, helping to manage after-hour calls easily and efficiently.
• Call Analytics: GoToConnect provides call analytics that monitors calls by time, day, length, location, and issue trends.
• Custom Messages and Greetings: It allows you to set custom messages and greetings when opening or closing your business.
• Number Porting and Call Transfer: GoToConnect allows number porting and call transfers to other devices, ensuring versatile connectivity.
• Third-party Integrations: It integrates seamlessly with Slack, Zendesk, GoTo, Marketo, and Microsoft Teams, enhancing workflow efficiency.
• Cross-platform Support: It supports iOS, Android, Linux, macOS, and Windows, providing a comprehensive solution for all devices.
• Multiple Phone Numbers: You can easily obtain multiple numbers, helping to manage various business communications seamlessly.
• International Number Availability: It provides numbers in Canada, Chile, Argentina, Australia, and over 190 other countries.
• Large Video Conferencing Capacity: It supports video conferencing with up to 250 participants, making it ideal for larger meetings.
• Video Conferencing: Host virtual meetings with up to 250 participants seamlessly.
• Global Numbers: Obtain phone numbers from Canada, Chile, Argentina, Australia, Brazil, China, Croatia, and 190+ other countries.

Why is it the best alternative for remote agent management and longer meeting sessions?

When comparing RingCentral vs GoToConnect , it has breakout rooms that allow you to manage many participants into subgroups. It also provides a 40-minute meeting time for the free account.

Pricing:

• Starting price: Request a free quote from sales
• Free Trial: Yes – 14 Days

Visit GoToConnect >>

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4) Ooma

Best Budget-conscious service

Ooma provided me with a complete business phone system ideal for small business needs. I could access a toll-free number for handling texts and calls. I found that features like call transfer, hold music, and virtual fax were helpful to me. The best part is that Ooma’s plans come without any contract requirement.

Ooma is a good alternative to RingCentral as it allows calling without upgrading. It also has simple pricing and is thus better for small businesses or solopreneurs.

Features:

• Customizable Dial Plans: It offers customizable dial plans and a drag-and-drop system for efficiently routing calls.
• Call Flow Visuals: I could create visual call flows, helping to manage after-hour calls easily and efficiently.
• Call Analytics: GoToConnect provides call analytics that monitors calls by time, day, length, location, and issue trends.
• Custom Messages and Greetings: It allows you to set custom messages and greetings when opening or closing your business.
• Number Porting and Call Transfer: GoToConnect allows number porting and call transfers to other devices, ensuring versatile connectivity.
• Third-party Integrations: It integrates seamlessly with Slack, Zendesk, GoTo, Marketo, and Microsoft Teams, enhancing workflow efficiency.
• Cross-platform Support: It supports iOS, Android, Linux, macOS, and Windows, providing a comprehensive solution for all devices.
• Multiple Phone Numbers: You can easily obtain multiple numbers, helping to manage various business communications seamlessly.
• International Number Availability: It provides numbers in Canada, Chile, Argentina, Australia, and over 190 other countries.
• Large Video Conferencing Capacity: It supports video conferencing with up to 250 participants, making it ideal for larger meetings.
• Video Conferencing: Supports up to 100 participants for seamless virtual meetings and collaboration.
• Global Phone Numbers: Access numbers in South Africa, Puerto Rico, United States, Canada, Romania, Russia, South Korea, and 60+ other countries.

Why is it the best budget-conscious service with flat rates for small businesses?

When comparing RingCentral Vs. Ooma, it offers a very low wholesale bulk international per-user fee rate. The platform lets home phone customers make unlimited calls to the 50 states without a fee.

Pricing:

• Starting price: Plans starting at $19.95 a month.
• Free Trial: Yes – 30 Days

Visit Ooma >>

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5) Vonage

Best Customizable Solution

With Vonage, I experienced a dependable VoIP provider designed for seamless integration with Amazon Chime. I could access features like high-quality audio, messaging, and team collaboration tools, all included in each plan. In my opinion, it is great for video meetings, phone calls, and unlimited text messaging.

It has desktop and mobile apps that you can use from any device. Vonage also offers unlimited calling to Canada and the US and has a 99.999% uptime service level agreement (SLA). The platform is better than RingCentral with its à la carte scheme, making plans very customizable. It also offers integrations available at entry-level plans.

Features:

• Support Plus Service: The Vonage Support PLUS provides help with integrations, hardware installations, and resolving technical issues efficiently.
• Auto-attendant Feature: It offers an auto-attendant feature that handles messages and directs incoming callers seamlessly.
• Follow-me Call Routing: I could easily route phone calls to another device using the convenient follow-me feature.
• Caller ID Screening: It has a caller ID feature that allows you to screen calls before starting any conversation.
• Do Not Disturb Mode: You can activate “Do Not Disturb,” and Vonage sends a customized voicemail to any incoming caller.
• Third-party Integrations: It integrates seamlessly with ConnectWise, Zoho, NetSuite, Salesforce, and Microsoft Dynamics for enhanced productivity.
• Cross-platform Support: It supports iOS, Android, Linux, macOS, and Windows, offering a comprehensive experience across devices.
• Multiple Phone Numbers: You can easily obtain multiple numbers, making it simple to manage different business needs.
• International Number Availability: It provides phone numbers in the USA, Canada, China, South Korea, and over 60 other countries.
• Video Conferencing Capacity: It supports video conferencing with up to 100 participants, suitable for small and mid-sized meetings.
• Video conferencing: Supports up to 100 participants for seamless virtual meetings.
• Global numbers: Offers phone numbers in the USA, Malaysia, Puerto Rico, Canada, China, South Korea, Thailand, and over 60 additional countries.

Why is it the best customizable solution for selecting features that best fit an individual?

Compared to RingCentral, Vonage offers flexible service, thus allowing you to add integrations to your plans. You can even add call tags to numbers to help you distinguish calls.

Pricing:

• Starting price: Plans starting at $9.99 a month.
• Free Trial: Yes – 14 Days

Visit Vonage >>

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6) Nextiva VoIP

Best Unified communications (UC) solution

Nextiva VoIP provided me with a comprehensive solution as one of the best RingCentral alternatives. I noticed it includes Business Communications, Team Collaboration, and Customer Relationship suites. In my opinion, its four-tiered plans, dependable VoIP services, and a 99.999% uptime SLA are remarkable for ensuring reliable business communication.

This platform is highly scalable and offers more video conferencing attendees. It also has more compelling volume discounts to help keep costs down as a business grows.

Features:

• Comprehensive Communication Suite: Nextiva offers unlimited video meetings, virtual fax, call pop, and SMS messaging for seamless communication.
• Call Queue Management: I could efficiently manage incoming calls during busy periods using the dashboard’s call queue feature.
• Instant Conference Calls and Voicemail: It provides instant conference calls and sends voicemail messages directly to your email for easy access.
• Call Forwarding: Nextiva allows you to forward calls directly to personal cell phones, ensuring uninterrupted connectivity.
• Custom Auto-attendants: It allows customization of auto-attendants, helping to create a personalized caller experience.
• Third-party Integrations: It integrates smoothly with Slack, ServiceNow, Google, Outlook, HubSpot, Zapier, and Zendesk, enhancing workflows.
• Cross-platform Support: It supports iOS, Android, Linux, macOS, and Windows, offering a versatile experience across devices.
• Large Video Conferencing Capacity: It supports video conferencing with up to 250 participants, perfect for larger team meetings.
• International Number Availability: You can get phone numbers in the USA, United Kingdom, Canada, and Puerto Rico for wider reach.
• Video Conferencing: Hosts video calls with up to 250 participants for seamless virtual meetings.
• Global Numbers: Provides phone numbers in the USA, United Kingdom, Canada, and Puerto Rico for broader reach.

Why is Nextiva the best-unified communications (UC) solution for businesses?

Compared to Ringcentral, Nextiva is a better fit for growing businesses in particular. The platform comes with a desktop and mobile app to enable you to communicate on the go. Besides, it focuses on serving remote customers and teams in one app.

Pricing:

• Starting price: Plans starting at $20 a month.
• Free Trial: Yes – 30 Days

Visit Nextiva >>

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7) Phone.com

Best Scalable VoIP

Phone.com stood out to me as a flexible innovative communications solution tailored for remote small businesses. During my review, I noticed that it provides unlimited faxes, voice calls, SMS, and MMS messaging. The tool made it possible for me to manage up to six phone numbers directly on my mobile devices.

The platform is highly adaptable and provides comprehensive analysis and reporting. Its similarity to RingCentral includes team collaboration and CRM integrations. Phone.com also allows you to select toll-free or local numbers depending on your location. Moreover, Phone.com has highly scalable and customizable plans. It has lower prices, voicemail transcriptions, and advanced video conferences in its plans.

Features:

• Address Book Syncing: It provides an address book feature, allowing you to sync contacts for quick calls or text messaging.
• Voice Tagging: I could easily identify why a client was calling using Phone.com’s voice tagging feature for agents.
• Advanced Call Customization: It offers options for call forwarding with advanced rules, helping you manage calls efficiently.
• Call Management Features: It includes call recording, screening, and number blocking for comprehensive call handling control.
• Call Handling Based on Caller ID: It directs calls to different destinations based on the caller ID, ensuring personalized responses.
• Dial-by-name Directory: It allows you to enter the name of the person you want to reach for easy call routing.
• Third-party Integrations: It integrates with Infusionsoft, SugarCRM, Zapier, Zoho, Close.io, Microsoft Dynamics, and Salesforce.
• Cross-platform Support: It supports iOS, Android, Linux, macOS, and Windows, providing a versatile experience across devices.
• Large Video Conferencing Capacity: It supports video conferencing with up to 300 participants, making it suitable for large meetings.
• International Number Availability: You can get phone numbers in all countries except Haiti and Nigeria for global communication.
• Video Conferencing: Supports up to 300 participants for efficient online meetings.
  Get Numbers in the Following Countries: Available in all countries except Haiti and Nigeria.

Why is it the best scalable VoIP with higher call volumes for beginner and advanced companies?

Compared to RingCentral, Phone.com analyzes inbound and outbound calls to help you determine when the call volume spikes and dips.

Pricing:

• Starting price: Plans start at $11.99 a month. 20% Discount on Yearly Payment.
• Free Trial: 30 Days Money Back Guarantee

Visit Phone.com >>

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8) Grasshopper

Best for small businesses or solopreneurs

Using Grasshopper, I evaluated a dependable virtual phone system that adds a business line to my current phone. It offered me features like unlimited calls, texting, virtual fax, and call forwarding. I found that I was able to connect easily with a good internet connection, a smartphone, and a phone number.

Grasshopper and RingCentral have an auto attendant that interacts with clients when the agent is not online. Both support Wi-Fi calling and call transfers. Also, you can call from your phone.

Features:

• Virtual Business Number: You get a virtual business number, allowing customers to easily reach you on your phone.
• Virtual Receptionist: Grasshopper provides a virtual receptionist to answer calls and schedule appointments, enhancing your customer service.
• Follow-Me Service: It offers a follow-me service to record messages, take notes, and direct callers efficiently.
• Call Routing: The call routing feature allows seamless transfer of incoming calls to another extension or department.
• Custom Greetings: Answer every call professionally with customizable and automated greetings tailored for your business needs.
• Cross-Platform Support: It supports iOS, Android, Linux, macOS, and Windows, making it a versatile choice.
• Multiple Numbers: You can get multiple numbers for different business purposes, offering flexibility in communication.
• Video Conferencing: Allows up to 200 participants, ideal for hosting large meetings or virtual events.
• Get Numbers in the USA and Canada: Provides virtual phone numbers, ensuring coverage in both the USA and Canada.

Why is it the best basic phone system for small businesses or solopreneurs?

When comparing RingCentral vs. Grasshopper, this platform is cheaper and offers a better user experience. You can access toll-free numbers, comprehensive phone management capabilities, and get unlimited texts.

Pricing:

• Starting price: Plans starting at $26 a month. Discount on Yearly Payment.
• Free Trial: Yes – 7 Days

Visit Grasshopper >>

How Did We Choose Best RingCentral Alternatives?

At Guru99, we prioritize credibility by delivering accurate, relevant, and unbiased information through rigorous content creation. After 100+ hours of research on over 40 Best Free RingCentral Alternatives, I compiled a well-researched list featuring both free and paid tools. Check out below important factors, as we evaluated reliability, pricing, and functionality.

• Reliability: According to our analysis, it is important to choose platforms with consistent uptime and performance.
• Pricing: We aimed to select tools that offer affordable pricing plans without compromising essential features.
• Ease of Use: All you need is a user-friendly interface that simplifies setup and daily tasks.
• Integration: Great options provide seamless integration with existing software and business tools.
• Customer Support: It might be helpful to pick services with 24/7 support for timely assistance.
• Scalability: Make sure you consider alternatives that can grow with your business needs.
• Feature Set: Top picks include features like video conferencing, messaging, and file sharing for complete communication.
• Security: Pay attention to data protection and secure communication features to avoid risks.

Verdict:

I find RingCentral alternatives quite promising, especially when looking to manage business calls and streamline communication. The tools I reviewed here offer different features that cater to diverse needs, whether it is cost-efficiency, security, or enhanced integration options. If you are considering switching from RingCentral, I recommend exploring my verdict below.

• Zoho Voice is a robust VoIP solution offering extensive call management features, call statistics, and a customizable sidebar.
• Hushed excels with its privacy features and multiple number management, making it a great choice for secure, reliable service.
• GoToConnect impresses with comprehensive video conferencing and a robust conferencing setup, ideal for handling large meetings efficiently.