7 BEST RingCentral Alternative & Competitors (2022)

RingCentral is one of the leading VoIP systems for large businesses and enterprises. It offers a reliable way of Unified Communications (UC) to clients across the globe.

Why NOT Pick RingCentral?

RingCentral is more costly and complex to use than other VoIP services. The customer support team is slow and takes days to resolve issues. Moreover, customization of the conference call greeting message is not possible.

On the contrary, RingCentral competitors have lower pricing, more feature flexibility, and advanced artificial intelligence. Its alternatives may also be better options for small to mid-market businesses.

Read more +

Top RingCentral Alternative & Competitors

 
Name Nextiva Dialpad 8Γ—8 Grasshopper Ooma
Supported Systems iOS, Android, Linux, macOS, Windows iOS, Android, Linux, macOS iOS, Android, Linux, macOS, Windows iOS, Android, Linux, macOS, Windows iOS, Android, Linux, macOS, Windows
Get Numbers in the following Countries USA, United Kingdom, Canada, and Puerto Rico Brazil, Australia, Denmark, Argentina, France, Germany, United Kingdom, Switzerland, and 50+ countries Germany, Ireland, Australia, Canada, Netherlands, New Zealand, France, and 100+ countries USA and Canada South Africa, Puerto Rico, United States, Canada, Romania, Russia, South Korea, and 60+ countries
Get Multiple Number Yes Yes Yes Yes Yes
Free Trial 7 days 14 days 30 days 7 days 60 days
Link Learn More Learn More Learn More Learn More Learn More

1) Nextiva VoIP – Best Unified communications (UC) solution

Nextiva competes as one of the best RingCentral alternatives. It offers Business Communications Suite, Team Communication Suite, and Customer Relationship Suite. It has a four-tiered plan structure, embraces VoIP, and has a 99.999% uptime service level agreement (SLA).

This platform is highly scalable and offers more video conferencing attendees. It also has more compelling volume discounts to help keep costs down as a business grows.

#1 Top Pick
Nextiva VoIP
5.0

Video conferencing: 250 participants

Get Numbers in the following countries: USA, UK, Canada, and Puerto Rico.

Free Trial: Yes – 7 Days

Visit Nextiva VoIP

Features:

  • Nextiva offers unlimited video meetings, virtual fax, call pop, and SMS messaging.
  • The dashboard has a call queue feature to manage calls during busy times.
  • It offers instant conference calls and voicemail messages delivered straight to your email.
  • Nextiva allows you to forward calls to personal cell phones.
  • Allows you to customize auto-attendants.
  • Third-party integrations with Slack, ServiceNow, Google, Outlook, HubSpot, Zapier, and Zendesk.
  • It supports iOS, Android, Linux, macOS, and Windows.
πŸ‘ Pros πŸ‘Ž Cons
You can reach out to the support team through live chat or by sending a support ticket on their website. Nextiva has a steep learning curve and requires more knowledge to get started.
Offers a stable service and high-quality audio with no static or background noise. The lowest price model is only available with a 3-year plan.
Nextiva has preset phones and a streamlined onboarding process.
Monitoring, scheduling, and routing calls are effortless.

Why is Nextiva the best-unified communications (UC) solution for businesses?

Compared to Ringcentral, Nextiva is a better fit for growing businesses in particular. The platform comes with a desktop and mobile app to enable you to communicate on the go. Besides, it focuses on serving remote customers and teams in one app.

Key Specs:

Video conferencing: 250 participants
Get Numbers in the following countries: USA, United Kingdom, Canada, and Puerto Rico.
Starting price: Plans starting at $18.95 a month.
Free Trial: Yes – 7 Days

Visit Nextiva >>


2) Dialpad: BestAI match clients to agents

The Dialpad solution was built on the Google Cloud Platform. It unifies calling, contact center, and conferencing in a core business communication hub. Like most services, its features are available for remote teams on any device or location.

Dialpad provides more advanced features without having to upgrade. It also offers unlimited voice calls, texts, and document sharing. Moreover, Dialpad lets you sign up for many phone numbers with the option to text internationally.

This platform comes at a much lower price than RingCentral. It also has a 100% uptime service level agreement for enterprise customers.

#2
Dialpad
4.9

Video conferencing: 100 participants

Get Numbers in the following countries: Brazil, Australia, and 50+ countries.

Free Trial: Yes – 14 Days

Visit Dialpad

Features:

  • The interactive voice response (IVR) system calls when agents are not online.
  • Dialpad uses TLS across its apps to encrypt all communications.
  • The platform has a Voice Intelligence (VI) for customer requests and note-taking.
  • Dialpad can trigger Real-time Assist (RTA) cards to help agents during calls.
  • It offers third-party integrations with Microsoft 365, Google Workspace (G Suite), Zapier, and Slack.
  • It supports iOS, Android, Linux, macOS, and Windows.
  • You can get multiple numbers.
πŸ‘ Pros πŸ‘Ž Cons
The AI transcription optimizes tracking and record-keeping. Customer service offers minimal phone support for lower-paying clients.
Dialpad lets you add new users and set up their phone numbers within a short time. You need at least three users on your account to upgrade to a higher-tier plan.
The face-to-face meeting is easy due to reliable video quality.
You can search channels and keywords during team messaging.

Why is it the best AI option to analyze and match clients to agents?

Compared to RingCentral, Dialpad has built-in machine learning, natural language processing, voice recognition, analytics, and reporting.

Key Specs:

Video conferencing: 100 participants
Get Numbers in the following countries: Brazil, Australia, Denmark, Argentina, France, Germany, United Kingdom, Switzerland, and 50+ countries.
Starting price: Plans starting at $15 a month.
Free Trial: Yes – 14 Days

Get a Quote >>


3) 8×8: Best unlimited international calling & video conferencing

8×8 is a VoIP solution offering video meetings and Instant messaging to businesses. It provides mobile and desktop apps accessible from any device or location. 8×8 and RingCentral both have backend analytics for measuring success. They also have an operational contact center with omnichannel customer engagement.

Furthermore, 8×8 offers lower prices, shorter contracts, and unlimited international calls. It also stands out with the speech analytics feature that detects the most used keywords.

#3
8x8
4.8

Video conferencing: 500 participants

Get Numbers in the following countries: Germany, Ireland, and 100+ countries.

Free Trial: Yes – 30 Days

Visit 8Γ—8

Features:

  • It has “assist” cards and voice intelligence to transcribe voicemails in real-time.
  • 8×8 offers HD audio and video quality that improves team collaboration.
  • You can personalize your caller experience with the multi-level auto attendant.
  • It has a 99.999% uptime service level agreement (SLA).
  • The company provides actionable call tracking and monitoring features for your sales team.
  • Third-party integrations with Zoho, HubSpot, Salesforce, and Microsoft Team.
  • It supports iOS, Android, Linux, macOS, and Windows.
  • You can get multiple numbers.
πŸ‘ Pros πŸ‘Ž Cons
8Γ—8 offers a chatbot to help answer your questions 24/7. The user interface is not clean and thus hard to navigate and set up.
You can manage many users and phone numbers over the user-friendly dashboard.
It lets callers know if you’re on another call, away from your phone, busy, or available.
All the tiers offer team messaging.

Why is it the best unlimited international calling and video conferencing service for busy offices?

Compared to RingCentral, 8×8 offers its customers unlimited metered international calling. It also has a global extension plan with free calls to other landlines.

Key Specs:

Video conferencing: 500 participants
Get Numbers in the following countries: Germany, Ireland, Australia, Canada, Netherlands, New Zealand, France, and 100+ countries.
Starting price: Plans starting at $15.25. 25% Discount on Yearly Payment.
Free Trial: Yes – 30 Days

Visit 8×8 >>


4) Grasshopper: Best for small businesses or solopreneurs

Grasshopper is a virtual phone system that provides a business line on your phone. You need a reliable internet connection, a smartphone, and a phone number to use this platform. The services offer unlimited calls, text messages, virtual fax, and call forwarding options.

Grasshopper and RingCentral have an auto attendant that interacts with clients when the agent is not online. Both support Wi-Fi calling and call transfers. Also, you can call from your phone.

#4
Grasshopper
4.7

Video conferencing: 200 participants

Get Numbers in the following countries:the USA and Canada.

Free Trial: Yes – 7 Days

Visit Grasshopper

Features:

  • You get a virtual business number to use as a second number so that customers can reach you on your phone.
  • Grasshopper has a virtual receptionist to answer inbound calls and schedule appointments.
  • It also offers a follow-me service to record messages, takes messages, and direct callers.
  • The call routing features let you transfer inbound calls to another extension.
  • You can answer every call professionally using the custom and automatic greetings feature.
  • It supports iOS, Android, Linux, macOS, and Windows.
  • You can get multiple numbers.
πŸ‘ Pros πŸ‘Ž Cons
You get to view your business interactions across many channels. It has no option for international calling on all service tiers.
Grasshopper voicemail transcription makes record keeping easy. Number porting takes 7-10 business days.
You can access a user-friendly mobile and desktop app.
The Grasshopper support team is available 24/7.

Why is it the best basic phone system for small businesses or solopreneurs?

When comparing RingCentral vs. Grasshopper, this platform is cheaper and offers a better user experience. You can access toll-free numbers, comprehensive phone management capabilities, and get unlimited texts.

Key Specs:

Video conferencing: 200 participants
Get Numbers in the following countries: the USA and Canada.
Starting price: Plans starting at $26 a month. Discount on Yearly Payment.
Free Trial: Yes – 7 Days

Visit Grasshopper >>


5) Ooma: Best Budget-conscious service

Ooma is a cloud-based communications hub for small businesses. Once you sign up, it assigns you a toll-free number to help you send text messages and manage calls. The platform’s essential features include call transfer, call hold music, and virtual faxing. The packages are also available without any contract.

Ooma is a good alternative to RingCentral as it allows calling without upgrading. It also has simple pricing and is thus better for small businesses or solopreneurs.

#5
Ooma
4.6

Video conferencing: 100 participants

Get Numbers in the following countries: South Africa, USA, Canada, and 60+ countries. 

Free Trial: Yes – 60 Days

Visit Ooma

Features:

  • Ooma has a multi-ring feature that lets you set the inbound calls to trigger multiple devices.
  • The platform enables you to receive voicemails in your email as audio files.
  • It has a virtual receptionist that directs incoming calls and schedules appointments.
  • You can get ring groups and a conference bridge to meet with 10 participants.
  • Ooma has call management features like number blocking, call holds, and call recording.
  • It has an overhead paging system and auto-attendant with custom rules and messages.
  • Third-party integrations with Zoho, Zapier, HubSpot, Salesforce, Slack, and Pipedrive.
  • It supports iOS, Android, Linux, macOS, and Windows.
  • You can get multiple numbers.
πŸ‘ Pros πŸ‘Ž Cons
It offers live webinars and demos to help you gain insight into Ooma’s products. It has limited analytics, faxing, and third-party integrations.
The interface is friendly and easy to set up. You have to upgrade to have access to the desktop app.
Ooma’s rates do not vary according to the number of users.
You can contact customer support by phone using a toll-free number.

Why is it the best budget-conscious service with flat rates for small businesses?

When comparing RingCentral Vs. Ooma, it offers a very low wholesale bulk international per-user fee rate. The platform lets home phone customers make unlimited calls to the 50 states without a fee.

Key Specs:

Video conferencing: 100 participants
Get Numbers in the following countries: South Africa, Puerto Rico, United States, Canada, Romania, Russia, South Korea, and 60+ countries.
Starting price: Plans starting at $19.99 a month.
Free Trial: Yes – 60 Days

Get a Quote >>


6) Vonage: Best Customizable Solution

Vonage is a VoIP provider collaborating with Amazon Chime to deliver intra-company communication. It has high-quality audio, team collaboration tools, messaging, and video calling across all plans. Vonage sets up video conferences, makes phone calls, and sends unlimited SMS.

It has desktop and mobile apps that you can use from any device. Vonage also offers unlimited calling to Canada and the US and has a 99.999% uptime service level agreement (SLA).

The platform is better than RingCentral with its Γ  la carte scheme, making plans very customizable. It also offers integrations available at entry-level plans.

#6
Vonage
4.5

Video conferencing: 100 participants

Get Numbers in the following countries: USA, Malaysia, Canada, and 60+ countries.

Free Trial: Yes – 30 Days

Visit Vonage

Features:

  • The Vonage Support PLUS helps in integrations, hardware installation, and tackling technical issues.
  • It has an auto-attendant feature to let you take messages and direct callers.
  • You can route phone calls to another device using the follow-me feature.
  • Vonage has a caller ID that allows you to screen calls before starting conversations.
  • You can use “Do Not Disturb” mode, and Vonage will send a customized voicemail to any caller.
  • Third-party integrations with ConnectWise, Zoho, NetSuite, Salesforce, and Microsoft Dynamics.
  • It supports iOS, Android, Linux, macOS, and Windows.
  • You can get multiple numbers.
πŸ‘ Pros πŸ‘Ž Cons
You can get up to three phones on a single extension. Getting hold of the customer service team is difficult.
The quality of phone calls with Vonage is good. The voicemail transcription can be inaccurate sometimes.
Vonage charges low rates to make international calls.
The user interface is well-designed and easy to navigate.

Why is it the best customizable solution for selecting features that best fit an individual?

Compared to RingCentral, Vonage offers flexible service, thus allowing you to add integrations to your plans. You can even add call tags to numbers to help you distinguish calls.

Key Specs:

Video conferencing: 100 participants
Get Numbers in the following countries: USA, Malaysia, Puerto Rico, Canada, China, South Korea, Thailand, and 60+ countries.
Starting price: Plans starting at $9.99 a month.
Free Trial: Yes – 30 Days

Visit Vonage >>


7) Phone.com: Best Scalable VoIP

Phone.com is an innovative communications solution for small remote businesses. It offers unlimited inbound and outbound faxes, voice, SMS, and MMS functionalities. With this VoIP service provider, you can get and manage up to six phone numbers on your mobile devices.

The platform is highly adaptable and provides comprehensive analysis and reporting. Its similarity to RingCentral includes team collaboration and CRM integrations. Phone.com also allows you to select toll-free or local numbers depending on your location.

Moreover, Phone.com has highly scalable and customizable plans. It has lower prices, voicemail transcriptions, and advanced video conferences in its plans.

#7
Phone.com
4.4

Video conferencing: 300 participants

Get Numbers in the following countries: All countries except Haiti and Nigeria.

Free Trial: 30 Days Money Back Guarantee

Visit Phone.com

Features:

  • It provides an address book to sync contacts for quick calls or text messages.
  • Phone.com has a voice tagging feature to inform agents why a client is calling.
  • Offers an option for customization and call forwarding with advanced rules.
  • The platform has call management features like call recording, screening, and number blocking.
  • The call handling lets you direct calls to different destinations based on the caller ID.
  • It has a dial-by-name directory that enables you to enter the name of the person you are trying to reach.
  • Third-party integrations with Infusionsoft, SugarCRM, Zapier, Zoho, Close.io, Microsoft Dynamics, and Salesforce.
  • It supports iOS, Android, Linux, macOS, and Windows.
πŸ‘ Pros πŸ‘Ž Cons
You can reach customer support through email, online chat, or phone. Phone.com has limited video conferencing and app integration options.
The platform is secure with Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health (HITECH) compliance.
It allows you to create customized plans and pay for specific features.
Phone.com lets you port an existing number to your account.

Why is it the best scalable VoIP with higher call volumes for beginner and advanced companies?

Compared to RingCentral, Phone.com analyzes inbound and outbound calls to help you determine when the call volume spikes and dips.

Key Specs:

Video conferencing: 300 participants
Get Numbers in the following countries: All countries except Haiti and Nigeria.
Starting price: Plans start at $11.99 a month. 20% Discount on Yearly Payment.
Free Trial: 30 Days Money Back Guarantee

Visit Phone.com >>


8) GoToConnect: Best Remote agent management

GoToConnect is a business phone system that merges Jive’s hosted PBX system, LastPass, and GoToMeeting. The platform offers messaging, a support center, virtual voicemail, and video meeting capabilities. It is a part of LogMeIn’s GoTo software suite and was initially known as Jive.

Like RingCentral, GoToConnect has video conferencing, real-time predictive data, and audio conferencing. Both platforms have a 99.999% uptime service level agreement (SLA). Also, conference meetings held on GoToConnect come with unlimited durations.

GoToConnect guarantees free international calling. Moreover, it is cheaper, has a robust conferencing setup, and can view up to 25 video feeds.

#8
GoToConnect
4.4

Video conferencing: 250 participants

Get Numbers in the following countries: Canada, Chile, Argentina, Australia, and 190+ countries. 

Free Trial: Yes – 14 Days

Visit GoToConnect

Features:

  • It has customizable dial plans and a drag-and-drop system for routing calls.
  • You can use call flows to create visual patterns for after-hour calls.
  • GoToConnect offers call analytics that monitors calls by day of the week, time, length, location, and issue.
  • It lets you set up custom messages and greetings for when you open and close your business.
  • GoToConnect allows number porting and calls transfer to other devices.
  • Third-party integrations with Slack, Zendesk, GoTo, Marketo, and Microsoft Teams.
  • It supports iOS, Android, Linux, macOS, and Windows.
  • You can get multiple numbers.
πŸ‘ Pros πŸ‘Ž Cons
GoToConnect provides you with recording storage for one year. The audio quality is poor and has limited integrations.
Video calls are very clear and efficient.
Contacting customer service is accessible via email, tickets, and phone.
The pricing scheme is well organized and easy to understand.

Why is it the best alternative for remote agent management and longer meeting sessions?

When comparing RingCentral vs GoToConnect , it has breakout rooms that allow you to manage many participants into subgroups. It also provides a 40-minute meeting time for the free account.

Key Specs:

Video conferencing: 250 participants
Get Numbers in the following countries: Canada, Chile, Argentina, Australia, Brazil, China, Croatia, and 190+ countries.
Starting price: Plans starting at $12 a month. 14% Discount on Yearly Payment.
Free Trial: Yes – 14 Days

Visit GoToConnect >>

FAQs

❓ What is RingCentral?

RingCentral is a VoIP business phone service for collaborations. Its features include file sharing, team messaging, task management, and internet fax. It also has Unified Communication as a Service (UCaaS) with video conferencing hosting up to 200 participants. RingCentral offers complete team management to optimize workflow for small to large businesses.

πŸ… What is the Best RingCentral Alternative?

Below are the best RingCentral alternatives

πŸš€ What to look for in RingCentral Alternative?

When investing in VoIP, you need a solution with increased functionality to make your business successful.

You should choose the service based on the following criteria:

  • Ease of use: The VoIP system should make remote work more manageable. It should not be complex to allow usage by all businesses and customers. Also, it should be scalable, intuitive, and takes a short time to get up and run.
  • Reliability: Ensure that the system does not have downtime issues. If so, it can ruin your reputation and reduce your customer traffic.
  • Value for money: The VoIP system should be able to reduce costs and save you money while offering the best output. You should look into the total cost of ownership and get fair returns for every money you invest.
  • Integrations: Unified communications depend on consolidating data in a central place. The VoIP system should offer integration with other tools to simplify your workflow.
  • Call quality: Ensure the call quality is good to avoid inconveniences during conversations.
  • Features: Look into the functionalities of VoIP in the pricing band you choose. The range of features should meet your needs for all plans.
  • Budget: You need to consider the expenses over a specified future period. Reasonable pricing should be the most important thing on your list.
  • Limitations: If you need international calls, select contact center solutions with such options. Look into the call rates as some can be very high.
  • Customer support: The customer support team should be easy to reach. They should be highly responsive and offer quick solutions when need be.