Alternate Phone Number: What It Is and How to Get One

What is an Alternate Phone Number?

Wondering what exactly is an alternate number? An alternate number is a secondary phone number that you can acquire using virtual number provider apps. These numbers usually do not require a physical card and can be used to protect your personal number’s privacy. They work using the internet instead of a traditional cellular network and allow you to make voice and video calls, send SMS, record voicemail, etc. Alternate phone numbers are great for signing up for online and offline services and business, so you do not have to hand out your personal number. Most of the virtual phone number provider apps offer multiple numbers, including regional, local, international, and toll-free.

You might want an alternate phone number to protect your privacy so you can give out your number without hesitating. That’s because most of the services now ask you to sign up and enter your phone number. Using an alternate number also helps manage business communications better and gives your company a professional image. Now that you are aware of alternate phone numbers let me take you through the best providers that I have shortlisted after spending over 115 hours testing 30+ services. This article also includes sections on how to get them and other important information related to them. Read more…

Editor's Choice

Zoho Voice

Zoho Voice is an excellent solution for obtaining an alternate phone number. It provides cloud-based communication tools that allow users to generate virtual phone numbers for personal or business use.

Visit Zoho Voice

Best Alternate Phone Numbers. Top Picks!

1) Zoho Voice

Zoho Voice is a unified calling and messaging application. It is an excellent choice for customer-facing businesses and departments such as support teams. Its unlimited calling option within 14 countries took me by surprise, allowing businesses to make a strong local presence in multiple locations. I suggested it to a friend while they were on a Euro trip, and unlike the regular roaming charges, it cut down a significant amount of their phone bills.

However, I noticed that it may fail to provide enough local numbers in a few EU countries. There was also a little jitter in the call quality when I tried to connect with a number in Norway. Although switching to a stable wired connection helped eliminate this problem. Hence, make sure you have a strong internet connection with sufficient bandwidth.

Features:

• Local and Toll-Free: You can get local and toll-free numbers in all the supported countries, making it easier for your customers to reach out to you. Hence, it is a reliable support tool for different kinds of businesses.
• Call Queues: Zoho Voice lets you route calls to different phones. Hence, I was able to answer all my appointments innovatively in a sequential order or even route it to my assistant so we could attend different callers simultaneously.
• Business Hours: It’s like a do not disturb mode where you can either route your calls to a different line or ask the callers to leave a voicemail. This helped me to enjoy my vacations without missing any client calls.
• Call Notes: This feature helped me record the key points of my conversation with important callers. I needed help with a legal team regarding a real estate document. Zoho Voice’s call notes feature helped me record the conversation and review it for better understanding.

Pricing:

Here are the three monthly plans offered by Zoho Voice:

Free Trial: 15 days

How to get it?

Step 1) Go to https://www.zoho.com/voice/, sign up, access the Admin Panel, and then go to the Numbers or Buy Numbers section.

Step 2) Select the country, the number you want, and its type. This will display the available numbers that you can choose from and then purchase the numbers you want. (You can also use its free trial.)

Step 3) Finally, configure and customize the settings of your number/ numbers and start using Zoho Voice.

Visit Zoho Voice >>

15-Days Free Trial

2) Numero eSIM

Numero eSIM is a virtual SIM card that offers an alternate phone number for toll-free calling, international calling, and social media. I also received USA special offer numbers, data eSIM, separate calling plans, and more. It was easy to activate, and I could use it as a local number in multiple countries.

The main drawback that I faced with this service is sudden crashing while in use and a slight freezing during the set up. However, updating the app removed the crashing issue and you may have to restart the set up if it freezes in between. Additionally, ensure that you have allowed the app to run in the background as disabling it affects its region switching functionality while traveling.

Features:

• Multiple Calling Offers: To make calling convenient, Numero eSIM lets you opt for international calling and local calling numbers of your choice. It also includes separate European calling numbers, credits to call anywhere, and data-only plans.
• Free Incoming Calls: One of the best parts of using Numero eSIM for me was its free incoming calls. Some of the alternate phone numbers charge for both incoming and outgoing calls. Therefore, entrepreneurs and job seekers who often receive multiple calls every day can use it to manage their budgets.
• Multiple eSIM Profiles: Parents/guardians and travelers can easily switch between countries using various profiles and stay connected with their kids and loved ones. My niece recently moved to Germany for college, and Numero eSIM has made it super easy for her parents to make quick calls, cutting down high ISD charges.
• Intuitive Interface: Managing eSIM is super-easy with Numero eSIM’s interface, as it’s intuitive and clean. I could also monitor usage directly from the settings and control the data expenditure.

Pricing:

Numero eSIM offers multiple flexible plans. Here, I have given the lowest prices of some of the plans.

Free Trial: No

How to get it?

Step 1) Install the Numero eSIM app, create an account, and navigate to the Phone Numbers section.

Step 2) Browse the numbers you want and purchase them by tapping on the Buy Plan button.

Step 3) Finally set up the SIM by scanning a QR code or use other methods as instructed. Once set up you can start making calls and sending text messages.

Visit Numero eSIM >>

3) Nextiva

Nextiva provides a comprehensive communication solution that offers flexibility for obtaining an alternate phone number, ideal for both business and personal use. Whether you’re handling customer service calls, managing multiple client interactions, or maintaining privacy, Nextiva ensures your business communications are streamlined. The setup is user-friendly, and with its cloud-based system, you can easily access your calls and messages from anywhere.

One challenge with using Nextiva might be the initial learning curve for those unfamiliar with integrated communication platforms. However, their customer support is robust, providing guidance and resources to help users get the most out of the service.

Features:

• Cloud-Based Calling: Nextiva allows you to make and receive calls via the internet, providing a reliable and high-quality connection for both voice and video calls. This makes it easy to manage your communication from any location without worrying about your phone line being tied to a physical device.
• Multiple Business Numbers: You can create multiple virtual numbers for different departments or client needs. This is especially useful if you want to separate business communication while maintaining a professional appearance.
• Call Forwarding: If you’re unavailable or need to manage calls on the go, Nextiva enables automatic call forwarding to any number or device of your choice, keeping your business running smoothly without interruptions.

Pricing:

Here are the plans offered by Nextiva:

Free Trial: 30 days

How to get it?

Step 1) Sign up for a Nextiva account on their website and select the service that fits your needs.

Step 2) Choose your preferred phone number and customize your communication settings.

Step 3) Once your account is set up, start using Nextiva’s platform to manage your calls and texts.

Visit Nextiva >>

30-Days Free Trial

4) Google Voice

Google Voice is another excellent choice for users needing an alternate phone number. This service helps you make calls, send messages, access emails, etc. You can access it anywhere, anytime, and even use it from your desktop for added convenience. Frequent travelers or business owners wanting to establish their presence in different areas in the US can use Google Voice.

Although my incoming calls were sometimes delayed, refreshing the app and updating it helped me. The other issue is that it doesn’t support locations like Hawaii and Alaska. Therefore, get other apps for an alternate phone number if you are in these regions.

Features:

• Free Call and Texts: You can make and receive calls for free and send and receive SMSes without any charges in USA and Canada. Therefore, I could use it as my alternate number for signing up with multiple online and offline services in the US.
• Voicemail Transcription: If you are too busy or in a place where you cannot listen to a voicemail, just check the transcribed format in your email. Hence, using Google Voice simplifies your access to voicemail as well.
• Call Routing: With the help of Google Voice Business, I was able to set up automated attendants and ring groups. Allowing me to efficiently manage my client calls.
• Spam Blocking: It helps you reduce unwanted calls and messages easily, protecting you from spam and even some scam calls and messages. However, its spam filtering flagged a few of my genuine callers, so you may have to manually go through the numbers at times.

Pricing:

Personal Use Google Voice is a free app. The Business app’s monthly plans are as follows:

Free Trial: 14 days

How to get it?

Step 1) I will demonstrate the steps for the Personal Use version of Google Voice. Therefore, start by going to https://voice.google.com/u/0/about.

Step 2) Now, navigate to the Personal Use option and select the device for which you want to download the app. Alternatively, you can go to the Google Play/App Store and download it on your phone.

Step 3) Once installed, sign up and search for the area code you need, and then click Select next to the number you want. Now follow the screen instructions and start making calls.

Link: https://voice.google.com/u/0/about

How to Choose an Alternate Phone Number Provider

Here are some of the best key points that you can look for while selecting an alternate phone number provider to get a reliable service:

• Multiple Numbers: You should be able to acquire multiple numbers so that you can keep a separate number for each purpose. The provider should help you keep the number organized, separating your personal and professional calls and messages. This may include advanced features like After Business Hours and Vacation Mode.
• Privacy Protection: It is one of the most important features that you should look for while selecting an alternate number. The service must offer data security, end-to-end encryption, support SIP protocol, comply with GDPR regulations, etc. Therefore, users who need privacy like online dating app users can also share these numbers without hesitation.
• Cost-Effective for International Use: Always check if a virtual phone number offers cost-effective international calling and texting. It’s common to find local and regional calling and SMS services, but reliable international numbers are provided only by reputable companies.
• Coverage and Downtime: Make sure they offer services in your choice of locations at reasonable rates. You must also choose a service with a stable connection and find out if they have heavy downtime to avoid sudden call drops and unavailability.
• Number Portability: Ask the provider if you can port numbers easily while switching plans, changing services, etc. This is important as you wouldn’t want to lose your contacts or clients by getting a new number everytime.
• Enhanced Business Communications: Look for services that offer various advanced features to enhance business communications. For example, call queues, call routing, mid-call whisper, desktop access, conference, ring groups, auto-attendants, voicemail transcription, etc.
• Pricing, Trial and Refund: Check if the shortlisted providers have flexible plans, reasonable rates, free trial, or a basic free plan. You must also see if they have a clear and reliable refund policy in place, so that if you are unsatisfied with their service you can easily request for a money-back.

Different Types of Alternate Phone Numbers

Here are the main types of alternate phone numbers that you will come across:

• VoIP: They are tied to a specific SIM card or device, making it easy to access from various devices including desktops. For example Google Voice, Ring Central, etc. They are great for both personal and business communications. VoIPs offer national, international, toll-free, and regional numbers.
• eSIM-Based: It is an embedded SIM technology app that lets you add multiple numbers without any physical SIM card. For example, Numero eSIM, Tello eSIM,etc., they are quite similar to VoIP services and is also great for personal and business use cases.
• Second Phone Number: These are apps like Nextiva, TextNow, and Burner that offer a second phone number. They are usually used by people to protect their privacy so their actual phone number is not exposed to telemarketers, marketing messages from various services, and more. You can use them for shopping apps, temporary signups, and other offline services.
• Local Numbers in Other Regions: These numbers let you appear as if you are in a particular region, even if you are in another state or country. It is great for businesses that want to appeal to the local audiences. They are often offered by VoIP and second-number services.
• Number Masking (Proxy Numbers): The proxy numbers are used by services like Uber, DoorDash, Airbnb, etc., to protect user privacy. These temporary proxy numbers connect two real numbers without revealing them to eachother.

How to Get Alternate Number Without a Third-Party Site

Here are some of the easiest ways to get an alternate phone number without using a third-party app or a site:

• Using a friend or relative’s number: You can simply ask your friend or a relative to borrow their phone to make calls. However, convey clearly who you are contacting and why.

• Landline: These phones are great alternative numbers. If you don’t own a landline, simply use a payphone, library phone, etc.
• Call forwarding: The call forwarding technology is great for going on a Do not Distrub mode or to ensure that you can still get calls on different number while your personal phone is unavailable.
• Burner phone: Physical burner phones are great for temporary communications. You can purchase them easily at a gas station or supermarket and use them for temporary calls and SMSes.

• Second physical SIM: If you want to get a second number for a more serious purpose, acquiring an actual physical SIM as your alternate contact is a good choice.

Effective Ways to Solve Alternate Number Issues

Here are the common issues that you may face while using virtual phone numbers and their solutions:

1. Issue: Some of the alternate numbers might not be accepted on certain websites for verification
   Solution: You must use reputable virtual number providers that are known for being accepted, such as Google Voice, Nextiva, etc. That’s because they offer real mobile-like numbers.
2. Issue: Your call doesn’t get through instantly, or SMS delivery delays
   Solution: Try to restart the app or make sure that you have a stable internet connection. If these methods do not help, it’s time to get a new service provider.
3. Issue: The call quality of the service is poor, and it drops suddenly
   Solution: Ensure that you are using a high-speed, stable internet connection such as Wi-Fi or 4G/5G. You should also make sure that your providers offer a high uptime and voice clarity, like the ones mentioned in this article.
4. Issue: Your number has been recycled or reassigned, and now you no longer own the digits you purchased
   Solution: To avoid such scenarios choose long-term or subscription-based numbers instead of opting for temporary or free ones. I also suggest doing a small activity using the number almost every other day to let the provider know that you are active.
5. Issue: Your virtual number has been blocked by banks or financial institutions
   Solution: Only link a real mobile number to sensitive services like banking or government portals. Use the virtual numbers for low-risk or secondary communications.
6. Issue: There is a possibility of privacy concerns with some free services
   Solution: You must use paid or well-reviewed services that offer end-to-end encryption and data protection for your communications. I also recommend avoiding platforms that log or share user data.

Tips to Manage Multiple Phone Numbers

Managing multiple numbers is not everyone’s cup of tea, and it can get overwhelming and confusing for some. At times, some people also tend to miss important business calls and mix up SMSes and notifications. Hence, here are quick tips for managing multiple numbers easily when using alternate phone numbers:

• Label Each Number Clearly: Make sure to assign specific purposes, such as “Work,” “Online Shopping,” or “Travel,” to each number in your contacts or the app.
• Unified App Dashboard: Choose a service that offers an easy-to-manage system for all numbers in one app to streamline calls, texts, and voicemails.
• Set Custom Notifications: Always use different ringtones or notification sounds for each number. This way, you will instantly know which number is receiving a message or call.
• Schedule Do Not Disturb Rules: The virtual number allows you to set time-based rules. They usually let you set in-office and outside-office hours to help maintain work-life balance. Hence, you will be able to differentiate easily between your work and personal calls, especially if you are on vacation.

FAQs

Conclusion

Alternate phone numbers are used by people to maintain their privacy and keep a work-life balance. My top picks for virtual numbers would be Zoho Voice, Nextiva, and Google Voice. The alternate numbers work just the same as regular phone numbers when it comes to calls and messaging, and in fact, they offer multiple other advanced features. However, it’s not recommended to use them for banking and financial purposes. Overall, they are easy to acquire within just three to four steps and convenient to use while also helping reduce spam calls and messages.

Editor's Choice

Zoho Voice

Zoho Voice is an excellent solution for obtaining an alternate phone number. It provides cloud-based communication tools that allow users to generate virtual phone numbers for personal or business use.

Visit Zoho Voice