Business Phone Services for Small business helps you to efficiently manage calls with clients. It allows you to easily track call duration, wait times, hold, and overall usage.

Many such business phone systems come with call forwarding, waiting, caller ID, inbound recording, and more. Phone services enable you to use cordless phones, phone systems, computers, or mobile phones to make or receive calls.

Implementing phone service for small businesses is a tedious task. It requires speaking with the vendors, consultants, and configuring the entire system. Nowadays, there are many ready to use online phone services that offer numerous features suited for small businesses.

BEST VoIP Business Phone Services

Name              Starting price (per mo. per user) Key Features Voice to text/email Link
GrassHopper $26 up to 3 extensions, Voicemail to Email1 number, virtual fax Yes Learn More
RingCentral $19.99 toll-free or local number, 100 toll-free minutes/mo, Voicemail-to-text. For some plans Learn More
Dialpad $15 High definition clarity in calls, call forwarding, call analytics, internal and external messaging Yes Learn More
Freshcaller $0.016 toll-free and vanity phone numbers, block spam calls Yes Learn More
eVoice $14 Call forwarding facility, HD quality video and web conferencing, manage both incoming and outgoing faxes online. Yes Learn More
Phone.com 12.99 unlimited extensions, Voicemail to Email, call queuing For some plans Learn More

Following is a handpicked list of Top Business Phone Services for Small Business with their popular features and website links. The list contains both open source (free) and commercial (paid) software.

1) Grasshopper

Grasshopper is a phone service that provides a communication solution for small businesses. It gives one professional phone number that can be used on existing cell mobile or landline. This app enables you to port your virtual number without any hassle. It allows you to take multiple calls simultaneously by routing to another phone or team member.

Features:

  • It provides a full view of your business interactions across more than one channel.
  • You can make and receive calls using a desktop or mobile app.
  • This tool converts voicemail to text so you can read them without listening to it.
  • It enables you to record professional messages that welcome your clients.
  • You can reply via text messaging on your office number.
  • It allows you to send a fax as a PDF attachment from your email.


2) RingCentral

RingCentral is a tool that offers phone number solutions for businesses. It helps you to better serve with all in one video conferencing, cloud phone, team messaging, etc. This application enables you to send messages and make calls from any device.

Features:

  • You can integrate this application with Microsoft, Salesforce, and G Suite.
  • This application enables you to add and remove team members, track service, and more.
  • It helps you to keep your conversation secure.
  • You can start calling in just a few clicks.
  • It provides a call forwarding facility.
  • This office phone system offers HD quality video and web conferencing.
  • You can host a maximum of 100 participants in an online meeting.
  • It enables you to manage both incoming and outgoing faxes online.
  • RingCentral is available in 100+ countries with local dialing plans as well as international virtual numbers.
  • It allows you to share file tasks and file online.


3) Freshcaller

Freshcaller is a small business phone service to create or respond to all opportunities with full context. Your employees can easily manage customer calls and collaborate with internal teams in a more organized manner.

Features:

  • You can get local, toll-free, and vanity phone numbers.
  • This application allows you to route calls to voicemail.
  • You can block spam calls.
  • It provides a flexible phone system.
  • This cheap business phone number offers multiple round routing engines and best-in-class on-call capabilities for agents to transfer calls, notes, or conferences in others.
  • You can buy local phone numbers for your cloud PBX system in 90+ countries.
  • Set up a smooth call handling process.
  • Monitor and manage the communication experience.


4) Phone.com

Phone.com is office phone system that offers complete mobile office experience. It offers custom and vanity numbers to the customers. This service helps you to create and organize your groups and extensions.

Features:

  • Supports multiple extensions.
  • It enables you to integrate with CRM.
  • Phone.com can be setup instantly.
  • It allows you to create custom schedules.
  • You will receive a notification whenever you get incoming calls.
  • This app allows you to route called depend on the time and day a call is received.
  • You can sync your address book with Phone application.
  • It enables you to personalize your call with greetings, messages, voices, and music.
  • You can send and receive SMS on any local number.
  • You can set your unique caller ID.


5) Nextiva

Nextiva is a phone number service for small businesses that enables you to start audio and video conferencing with just one mouse click. You can use this easy-to-use tool for unlimited calling. It easily allows you to receive SMS and text messages from your mobile app. This app provides of voicemail via messages via email.

Features:

  • You can know the customer's information when they call.
  • Automatically get feedback from your clients.
  • All your communication and data can be managed centrally.
  • You can track the interaction of a customer with your business.
  • This phone system provides a real-time view of your clients at an individual level.
  • You can send an online fax, text message, and SMS.
  • Supports unlimited conference calling.
  • This voip business phone offers professionally recorded greetings.


6) eVoice

eVoice is a phone service for small businesses that offer local and numbers. This service can easily scale with your business. It enables you to welcome your customers using studio-recorded greetings.

Features:

  • This service allows you to choose a landline phone number for your local, international, and national business.
  • You can work remotely with no hassle by using video conferencing.
  • Make or receive calls from mobile or your desktop.
  • This cheap business phone service provides a choice of a phone number that suits your business.
  • It allows you to record a call.
  • eVoice plays music when you put the phone on hold.
  • It enables you to block the phone number.

Link:https://www.evoice.com/


7) Dialpad

Dialpad is one of the best phone services for small businesses that helps you to make conference calls from the cloud. It helps you to work from anywhere. This application provides enterprise-level communication facilities without installing any hardware.

Features:

  • It allows you to choose a local area code based on the location of a small business.
  • Supports call forwarding.
  • This phone service for small business provides high definition clarity in calls.
  • This program offers internal and external messaging and video calling.
  • It helps you to stay connected, collaborative, and productive from any device.
  • This program provides call analytics.
  • Supports for 24/7 live chat.
  • You can manage admin and user access.
  • It offers cheap business phone number.

Link: https://www.dialpad.com/small-business-phone/


8) 8x8

8x8 is a phone service for small business that provides all in one cloud solution for voice calling, video calling, messaging, and call center solutions. This tool supports calling for more than 47 countries.

Features:

  • It provides HD video conferencing with screen sharing over the network.
  • This app has advanced speech and interaction analytics.
  • You can switch from chat to voice or video meetings with just one click.
  • It provides an important customizable dashboard.

Link: https://www.8x8.com/8/business-voip-8x8


9) Ooma Office Phone

Ooma is a business phone service for small businesses that offer voicemail, automatically call distribution facility, and more. It allows you to receive calls from your phones. This software can be easily setup in less time. Ooma Office Phone enables you to port your current port number with ease.

Features:

  • You do not need any software to use it.
  • This tool is integrated with a cloud voice and business app.
  • You can manage your phone calls from a smartphone.
  • It provides a local and toll-free number of your choice.
  • You can transfer your incoming call to another Ooma office phone.
  • Ooma provides 24/7 customer support.
  • It allows you to block any call.
  • This tool provides one virtual fax service for the user.

Link: https://www.ooma.com/small-business-phone-systems/


10) Verizon VoIP

Verizon VoIP is a tool that offers flexible phone services. It provides 24/7 technical support for your internet. This service enables you to send fax messages without any hassle.

Features:

  • This service offers faxing.
  • Transmit digital voice in high-quality VoIP.
  • It helps you to handle more easily.
  • You can rout calls to any employee in the organization.
  • This application produces a clearer and more distinct sound.
  • You can receive a visual voicemail to your mails.

Link: https://go.verizon.com/business


11) GoToConnect

GoToConnect is a tool that offers easy to use remote communication facility. This application supports video conferencing, chat, and tex. It offers cloud-based architecture that provides business VoIP calling.

Features:

  • You can listen to voicemail messages.
  • Ring everyone in a group when you dial the extension.
  • You can combine video and screen sharing.
  • This application can be easily accessed from Android and iOS mobile phones.
  • It supports call forwarding.
  • GoTo app is easy to use.

Link: https://www.goto.com/connect


12) Mitel

Mitel offers an on-site business system and solution that offers messaging, conferencing, and collaboration. It offers a solution for the healthcare and hospitality sectors. This service supports video, audio, and video conferencing.

Features:

  • It offers video, chat, and presence.
  • This application provides mobility.
  • The tool provides a user-friendly interface.
  • It enables you to enhance the productivity of your business.

Link: https://www.mitel.com/products/business-phone-systems/on-site


13) MegaPath

MegaPath is easy to use VoIP solutions for small businesses. This service provides voice calling, and 1080p video conferencing, chat, and SMS texting service. It simplifies IT management by combining the internet and voice over one connection.

Features:

  • It offers an automatic call logging feature.
  • This VoIP solution has more than 50 calling and mobility features.
  • This service enables you to send a fax.
  • It supports HD calling.
  • MegaPath is easy to use.

Link: https://www.fusionconnect.com/products/business-voice/


14) 1-VoIP

1-VoIP is a business phone provider that enables you to manage your calls with ease. It plays music when you hold your mobile. This application enables you to transfer calls. You can use it to transfer your call to other department in your organization.

Features:

  • You can record a call with no hassle.
  • It helps you to direct your call to a specific person.
  • This application allows you to receive faxes electronically.
  • Control your phone when you are in the office.

Link: https://www.1-voip.com/business-voip.php


15) Sangoma

Sangoma is a tool that offers a business communication solution. It allows you for business conferencing and collaboration. This application enables you to place emojis while calling. This application helps you to host group calls for more than 50 participants.

Features:

  • It supports HD video and audio calling.
  • This service offers time-based routing.
  • It offers personal IVR (Interactive Voice Response)
  • Sangoma application plays music when you hold the phone.
  • You can integrate Office 360 or Google Calendar.
  • It is mobile friendly.

Link: https://www.sangoma.com/


16) VOIPstudio

VOIPstudio is a VOIP service for small business that offers unlimited call recording. It allows you to manage your call in real time with drag and drop functionality. This application provides a free non-geographic number.

Features:

  • It is simple and easy to use.
  • Allows you to conference calling.
  • It provides tool-free numbers.
  • You can share your screen with others.
  • Supports instant messaging.
  • Integrate with CRM application.
  • You can automatically forward call to multiple extensions.

Link: https://voipstudio.com/


17) VoiceOnyx

VoiceOnyx a phone service for small businesses that offers unlimited calling facilities. This service allows you to record any call you like. It includes local numbers for each and every phone.

Features:

  • It allows you to send recorded greetings.
  • This application allows you to make a conference call.
  • It offers a call forwarding facility and routing facility.
  • You can set up phone service without any hassle.
  • This service enables you to send a fax.

Link: https://www.voiceonyx.com/


18) Gabbit

Gabbit is a phone service provider for small and medium-sized businesses. This application offers unlimited calling in various countries. It supports easy to use call recording and forwarding.

Features:

  • Gabbit supports call-based routing.
  • It plays music when you put your phone on hold.
  • You can dial phone by name.
  • This application offers instant messaging.
  • Offers a user-friendly web portal.
  • It allows you to integrate with CRM.
  • The tool allows you to send unlimited voice mail.
  • Gabbit provides easy to read call analytics.

Link: https://gabbit.net/


19) Zadarma

Zadarma is a VoIP for a business that enables you to setup your telephone system without using any hardware. It allows you to quickly create a versatile business phone system. This application has clear instructions and intuitive software wizard.

Features:

  • Offers 24/7 customer support service.
  • Enables you to forward any call.
  • This application enables you to place a voice conference.
  • It supports call tracking.
  • You make a call using a smartphone and computer.

Link: https://zadarma.com/en/


20) Vonage

Vonage is an application that offers scalable and flexible voice, message, and video calling facility. This program supports call forwarding. It offers turn on and off caller ID or call waiting facilities.

Features:

  • This application comes with a web-based control panel that allows you to easily setup and manage your calls.
  • It enables you to link any mobile phone.
  • Offers telephone keypad for dialing number.
  • You can change the Voicemail PIN.
  • It supports the customization of voicemail.

Link: https://www.vonage.com/


21) AT&T Collaborate

AT&T Collaborate is an application that provides caller ID, call forwarding, and traveling facility. This software enables you to send voicemail. It enables you to make changes to services and run a report using the internet.

Features:

  • It allows incoming calls to ring simultaneously without hassle.
  • This application caller ID name and number of outgoing calls.
  • You can see all calls, including missed calls.
  • It offers a user-friendly interface.

Link: https://www.business.att.com/products/collaborate.html


22) Virtual PBX

VirtualPBX is a communication system that helps you to monitor your calls in real time. This tool provides Automatic Call Distribution (ACD) to manage call traffic of a specific department.

Features:

  • This app supports a teleconference call.
  • You can forward call to any devices you have chosen.
  • It provides Salesforce CRM (Customer Relationship Management) integration.
  • You can make a call from your web browser.
  • It has a status indicator that helps you to know the status of the VirtualPBX platform.
  • VirtualPBX offers call history on your web phone.


23) Line2

Line2 is a phone service for small business that works as your business phone across numerous mobile carriers and Wi-Fi. It runs on the cloud and any internet-connected device.

Feature:

  • It can work on a smart watch, mobile, tablet desktop, and even a laptop.
  • This tool provides inbound and outbound routing.
  • You can customize according to your business team's needs.
  • It provides 24/7 customer support.
  • Line2 enables you to select your business number from the local area code of your choice.

Link: https://www.line2.com/


24) VoIPLy

VoIPLy is one of the best phone services for businesses that allows you to unlimited calling in more than 50 countries. This application offers easy to place HD voice calling. It allows you to transfer calls to other phones with ease.

Features:

  • It provides 24/7 support.
  • You will get detailed call logs.
  • This office phone system offers online fax.
  • It allows you to make conference calls.
  • VoIPLy provides PBX (Private Branch Exchange).

Link: https://www.voiply.com/


25) FluentStream

FluentStream is a business communication application. This program helps your business to serve in a better way using voice, video, and text service. You can use it to manage and review your calls.

  • Offers high definition VoIP quality.
  • You can send unlimited SMS messaging.
  • Offers fast and secure internet fax.
  • Supports call forwarding.
  • You can use this software on mobile phones.
  • It allows you to record your calls.

Link: https://www.fluentstream.com/


26) VoiceShot

VoiceShot is a cloud voice solution that offers local and toll-free numbers. It enables you to send voicemail and interactive voice messages. This application allows you to integrate Zapier.

Features:

  • You will get notification of phone calls and text messages.
  • This office phone system offers VoiceShot API that enables you to integrate phone calls and messages.
  • The tool provides a user-friendly interface.
  • It supports HD calling.

Link: https://www.voiceshot.com/

FAQ:

📱 What basic features do you get with VoIP service?

Here the basic features do you get with VoIP service:

  • It provides a call forwarding facility.
  • It enables you to manage both incoming and outgoing faxes.
  • This tool offers HD quality video and web conferencing.
  • You can track the interaction of a customer with your business.
  • This phone system provides a real-time view of your clients at an individual level.
  • You can send an online fax, text message, and SMS.

⚡ What is PBX?

PBX stands for Private Branch Exchange, is a private telephone network which is used within an organization or company. It helps you to communicate internally and externally using various communication channels like ISDN or Voice over IP.

🔐 What is a SIP trunk?

SIP trunk is a virtual version of an analog phone line that enables you to send and receive calls via IP networks like private WAN or the internet.

✔️ What is number porting?

Number porting is a method of taking your existing phone number and transferring it to another provider. It helps you to upgrade business providers without informing existing clients about the change due to the same phone numbers.

❓ Can I use my cordless phone with business VoIP?

Yes, you can use your cordless phones with most business VoIP. Many business VOIP applications also come with a mobile app that you can install on personal cell phones.

✔️ What is a VoIP phone service?

VoIP or Voice over Internet Protocol, is a phone service that operates over the Internet. It creates a digital signal from an incoming or outgoing call. After this, it converts that signal to reach members who are not using VoIP. This cloud-based solution allows you to receive calls from a VoIP phone, any phone with a VoIP adaptor, mobile hotspot, or computer.

⚡ What are the types of Phone Systems?

Here are the important types of phone system:

  • Traditional Landline: Traditional analog telephone systems that are connected to a public switch network and run on copper wiring.
  • VoIP: VoIP systems run on high-speed internet to place a call.
  • VoIP On-Premises: VoIP on-premises systems have all the needed equipment installed. The hardware of this type of phone system is generally stored in the server closet.
  • Cloud-Hosted VoIP: In this type of phone system, the service provider housed equipment in the cloud that handles and maintains system upgrades.
  • Virtual Phone System: This type of phone number is also called as direct access, or an inward dialing number is a telephone number without a directly connected telephone line.

❓ Why and when do you need a business phone systems?

A business phone system helps you to present a professional image to your customers. If you do not have a need for office phones or spend the money, you can still use a virtual phone system to project a professional look. This enables you to place a call directly to a mobile phone. It also has key features like voicemail transcription and automated attendants.

As your business grows, your communication need will increase. Business phone service is a robust option to fulfill such needs. It also helps your employees get the advantage of video conferencing. In your business, it is good that you invest in some of the phone systems.

 

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