SAP CRM

Organization model in SAP CRM Organizational management is used for the mapping of the organizational structure of your company in the CRM organization model This enables you to: Map your sales, service and marketing structure in the CRM organization model characterize your organizational units by organizational and general attributes define rules to determine the responsible…

SAP CRM Business Partner: Overview Almost all business transactions in an organization involve certain stakeholders like employee, contact person, organizational unit, etc. Within SAP CRM these participants involved in a business transaction are maintained as CRM Business Partner. Following can be involved in a business transaction as Business Partner: Examples of Business Partner In SAP…

Interaction Center Agent Functionalities IC Agent receives incoming phone call from Web shop customer regarding problems with the product purchased. IC Agents have access to the knowledge search with which it is possible to propose solution for the customer. Based upon call with customer IC Agent can also create a service ticket and can arrange…

Overview SAP CRM provides Partner Channel Management(PCM). This is used by the organization where sales or service of products is widely performed through indirect channels. Why use Partner Channel Management? In order to deliver a full channel solution, PCM capabilities leverage following core strengths of core SAP CRM : Web Channel web channel capabilities are…

Introduction Marketing is a major module provided by SAP CRM other than Sales and Service. SAP CRM provides different capabilities using which it is possible to implement various Marketing related business process. These marketing capabilities can be easily customized in order to match with customer specific business processes. Also similar to other CRM modules marketing…

SAP CRM offers predefined Business Role for the service professionals of your company – Service Professional (SERVICEPRO). With this role SAP standard functionalities related to the service agreement, service contracts, service plans and service order management, etc. can be performed by the service professionals. SAP CRM Service is accessible from different channels of the SAP…

SAP CRM supports the implementation of complete sales cycle as per the customer-specific requirements which leads to maximize sales force productivity, ensure customer satisfaction, and thus quickly increase revenues. With SAP CRM Sales the complete sales cycle could be managed across different sales channels, i.e. direct sales, channel sales, telesales and e-selling. SAP CRM Sales…

What is CRM? CRM stands for “Customer Relationship Management,” which is a set of methodologies and tools that helps organizations and companies manage customer relationships in an organized way. Customer Relationship Management is a business strategy for optimizing customer interactions. It also helps in understanding your customers, their needs, and requirements. In today’s highly competitive…