SAP CRM

Overview SAP CRM has many standard roles defined (for e.g., Sales Professional) and applications within these roles (for e.g., Account Management) In general scenario, companies do not use the standard applications as it is and go for minor or major enhancements Considering this, SAP CRM has been implemented with tools for the enhancement of SAP…

Overview Pricing functionality within SAP CRM is provided by Internet Pricing and Configurator (IPC) application IPC is a Java based application The IPC is responsible for pricing throughout the entire SAP CRM application Pricing data can be maintained within CRM system, or it can be downloaded from ERP Possible scenarios: Scenario without ERP integration: Pricing…

Introduction Within SAP CRM, Actions refer to the Post Processing Framework (PPF) Basic Components Actions can automatically trigger output, follow-up activities or workflows Action processing can be used by different applications such as transaction processing (CRMD_ORDER), billing (BILLING), case management (CRM_CASE), etc. in SAP CRM Actions replace Output Determination of the SAP ERP System Actions…

Overview of Partner Processing Business partners are important within a business transaction in all possible business scenarios. SAP CRM provides a comprehensive solution where it is possible to configure the settings to maintain the business partner and to use them in the business transactions. With SAP CRM partner processing, it is possible to set properties…

What is a Business Transaction? Business Processes in SAP CRM: For various processes of a company, business transaction provides business structure and the functions that can be used. Thus a business transaction in SAP CRM represents business interaction of your organization with various business partners It enables to use the same interface and processing concepts…

Concept of CRM product master SAP CRM provides product master for the management of products part of different business processes in your organization In terms of SAP CRM, Products are goods that are the object of your company’s business activities. Products can be tangible, such as a PC, or intangible, such as services like PC…