SAP - SD
Text Determination for Sales Document: SAP VOTXN
Text can be used to exchange the information via documents with a partner and end users. Text can...
Normally all Sales activities (leaving out the activities undertaken by Marketing function) can be broadly categorized into pre sales and post sales activities.
Pre sales meaning before the sales. In other words, it includes all the activities or processes that are performed in order to convert a lead or prospect to a paying customer or client. The pre-sales concept is applicable across all the businesses that deal with customers and clients in order to sell their products and services.
Pre Sales Activities are the tasks that are performed before the product is sold to a customer. These activities often include prospect and qualify leads, product research, market research, data analysis, customer analysis, making unique selling propositions, managing deal qualifications and proposals, etc. These activities combined are performed in order to sell the product.
A Pre-Sale Process is a set of activities carried out in order to convert a new customer or win a new business contract. This process starts with the contact phase and ends once the customer is acquired or a product is sold. The pre-sales process flow includes tasks like making proposals based on customer requirements, product demonstration, etc.
They are of 2 types 1) Inquiries and 2) Quotation:
Inquiries :Inquiry documents are customer request for information about product.(e.g. Is product is available, product cost,delivery date etc). T-code for Inquiries is -
Quotes: This is a legally binding document to the customer, for delivering product or service to customer T-code for Quotes is -
It defines tracking of customer contacts by sales visits, phone calls, letters and direct mailings.
These activities include Farming, Relationship Management and Support.
Text can be used to exchange the information via documents with a partner and end users. Text can...
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