R Programming
Arithmetic & Logical Operators: R Data Types with Example
In this tutorial, you will learn: What are the Data Types in R? Variables Vectors Arithmetic...
IT Service Management, which is popularly known (ITSM) aims to align the delivery of information technology services with the needs of the enterprise. The focus of ITSM tools is to deliver satisfactory service to the end user.
There are many ITSM tools available in the market.
Following is a curated list of Top 29 handpicked ITSM software with popular features and latest download links. This comparison list contains open source as well as commercial tools.
ServiceDesk Plus is the full-stack ITSM suite from ManageEngine's Broad spectrum of enterprise IT management applications.
Features:
FreshService is an ITIL-ready cloud service desk platform. The tool is capable of offering a range of ITSM support at any scale to businesses of any type or size. The tool is available for free for a 21-day trial.
Features:
Service Desk is ITSM tool that helps you to monitor and assess current trends and processes of IT. The software provides solutions to employee support services.
Features:
ServiceNow IT Service Management tool. This ITSM tool helps you to aggregate IT Services into a single cloud-based platform. It offers easy Interaction with legacy apps.
Features:
Download link:https://www.servicenow.com/products/it-service-management.html
Samanage is a cloud-based ITSM solution. It allows you to submit your tickets through either email or the self-service portal. It will enable you to move the ticket requests through the "Lifecycle of problems, changes, and releases.
Feature:
Download link:https://www.samanage.com/
Cherwell ITSM is a versatile feature-laden ITSM system. It helps organizations to enhance their service and automate workflows into their organizations.
Features:
Download link: https://www.cherwell.com/
Spiceworks offers software for help desk, Inventory, and network monitoring for IT departments. It offers an ad-supported free version that is perfect for a trial run and annual pricing to remove the ads.
Features:
Download link: https://www.spiceworks.com/
RescueAssist is ITSM software that offers a robust support platform to cover the gamut of ITSM needs. The tool provides the most comprehensive, efficient support for your PC and mobile devices.
Features:
Download link: https://get.gotoassist.com/en-in
InvGate Service Desk is a comprehensive ITSM software which supports IT. The tool is available as either on-premise software or SaaS. This ITSM tool is available in three pricing models. 1) InvGate Insight, 2) InvGate Service Desk 3) Inv Gate Assets.
Features:
Download link: https://www.invgate.com/pricing/
SysAid ITSM is a useful ITSM tool which includes everything you need for capable IT service management. It includes a powerful incident and service request management module.
Features:
Download link: https://www.sysaid.com/
BMC Remedy is a digital enterprise management software built specifically for mobile devices. The application is available on-premise or a cloud-hosted service.
Features:
Download link: https://www.bmc.com/it-solutions/remedy-itsm.html
iSupport tool allows you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, etc. Support Software two editions (Incident Management and Service Desk). It offers power and flexibility to meet your company's needs.
Features:
Download link: https://www.isupport.com/
Smart Service Desk is easy to use and flexible ITSM solution that can be deployed via Purchased On-Premise, Subscription. You can subtribe for this tool for on-premise access and Cloud Subscription.
Features:
Download link: https://smartservicedesk.co/
CA Service Desk Manager is a specially designed IT service management tool. It helps you to make every moment count through a dynamic experience. This allows you to offer good customer service without a need to worry about overbearing processes or metrics.
Features:
Download link: https://www.broadcom.com/info/clarity-sm/service-desk-manager
NetZoom focuses on providing software solutions for data center professionals. It helps them to model, monitor, manage, access and control Physical, Virtual, and Cloud IT Infrastructure.
Features:
Download link: https://netzoom.com/
Marval MSM is an integrated, multi-level IT service management (ITSM) software solution. It offers a secure, reliable, scalable solution that supports IT business services and growth strategies of your organization.
Features:
Download link: https://www.marval.co.uk/itsm-software
An incident management system is a tool which combines equipment, personnel, procedures, and communications. These all work together to provide most effective Information technology management solutions.
Features:
Download link: https://www.ravemobilesafety.com/incident-management-system
Nlyte ITSM tool helps you to connect the workflow across various environments. The tool allows you to keep ITSM information accurate, streamline processes, better measure efficiency, and costs.
Features:
Download link: https://www.nlyte.com/solutions/data-center-service-management/
Cockpit IT Service Manager is an ITSM service for IT teams. It helps you to cover all areas of IT system management. The tool was designed in line with ITIL recommendations.
Features:
Download link: https://www.cockpit-itsm.com/
iET Solutions provides the industry's most flexible and comprehensive, out-of-the-box business solutions. It is a fully integrated, highly configurable ITSM tool.
Features:
Download link: https://www.iet-solutions.com/products/iet-itsm/
Alvao service desk system is a user-friendly IT service management solution integrated into Microsoft technologies. It allows you to change and select which ITIL process to implement.
Features:
Download link: https://www.alvao.com/en/service-desk
Anakage is an end User Support Automation platform. This IT service management tool offers a multi-pronged approach to reduce support tickets at source, and proactive resolution of tickets.
Features:
Download link: https://www.anakage.in/
Managed Workplace is the first RMM tool to include a built-in security assessment. It reduces technicians' time spent on routine tasks with standardized service plans.
Features:
Download link: https://barracudamsp.com/managed-workplace-rmm-plans/
BigPanda is another use IT service management platform. This tool helps IT operations and DevOps teams to detect, investigate, and resolve IT incidents faster and more and easiest way.
Features:
Download link: https://www.bigpanda.io/
Hornbill's Service Manager is a full-featured ITSM tool for businesses of all sizes. It helps you to implement service management processes across your entire organization.
Download link:
Download link: https://www.hornbill.com/appstore/service-manager
Intasoft is configuration management and IT serviemenat management tool. It provides your best in class change and configuration management requirements.
Features:
Download link: https://www.intasoft.net/
iTwiz is a cloud-based Analytical software for Information Technology Service Management. It offers flexibility to leverage the existing Business Intelligence Platform or utilize the inbuilt cloud platform.
Features:
Download link: http://snuviktechnologies.com/itsm-analytics-solution-itwiz/
Nilex tool offers fully customizable, web, and mobile responsive ISMT solutions. It allows complete control over business processes.
Features:
Download link: https://en.nilex.se/products
Valuations is an effective ITSM tool which helps the IT service desk control and carry out all support activities with ITIL based processes. With the help of this tool, you can efficiently analyze and process IT tickets.
Features:
concluded service level agreements
Download link: https://www.valuemation.com/en/it-service-management-itsm-tool/it-help-desk-software/
Wolken, service management tool, helps you to achieves more and improves efficiency in your business. The tool helps you to ensure that customer requests are raised and tracked effectively.
Features:
Download link: http://www.wolkensoftware.com/
ITSM aims to align the delivery of IT services with the needs of the enterprise. The full form of ITSM is IT Service Management.
ITSM tools help you to regulate how IT services delivered in any organization depend on budget, process, outcome, people, etc. The focus of ITSM tools is to deliver satisfactory service to the end-user.
The common features of ITSM are:
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