You can put this in another way "Better is the bug tracking tool, better the quality of the product". Some of the best bug tracking tool in software industries are
BugZilla is a popular bug tracking tool. These tool is an open source software and provides some great features like
- E-mail notification for change in code
- Reports and Charts
- Patch Viewers
- List of bugs can be generated in different formats
- Schedule daily, monthly and weekly reports
- Detect duplicate bug automatically
- Setting bug priorities by involving customers
- Predict the time a bug may get fixed
Thousands of software professionals use JIRA as a bug-tracking tool because of its easy to use framework. JIRA is a commercial product and helps to capture and organize the team issues, prioritizing the issue and updating them with the project. It is a tool that directly integrates with the code development environments making it a perfect fit for developers as well. Due to its capability to track any kind of issues it is not just restricted to the software industry. It supports agile projects. It comes with many add-ons that make this tool more powerful than other tools
If you have used other bug tracking tool, this tool can be easy to use. Mantis not only comes as a web application but also has its own mobile version. It works with multiple databases like MySQL, PostgreSQL, MS SQL and integrated with applications like chat, time tracking, wiki, RSS feeds and many more.
Mantis main features include
- Open source tool
- E-mail notification
- Supported reporting with reports and graphs
- Source control integration
- Supports custom fields
- Supports time tracking management
- Multiple projects per instance
- Enable to watch the issue change history and roadmap
- Supports unlimited number of users, issues, and projects
It is an open source bug tracking tool that integrates with SCM (Source Code Management System) too. It supports multiple platforms and multiple data-bases while for reporting purpose, Gantt charts and calendar are used. Redmine is a project management web application developed using Ruby on Rail framework. Some of the RedMine features include
- Gantt chart and calendar
- News, document and files management
- SCM integration
- Issue creation via e-mail
- Multiple database support
- Flexible issue tracking system
- Flexible role based access control
- Multilanguage support
Trac is a web based open source issue tracking system that developed in Python. It is the superior version of wiki and used as the issue tracking tool for software development projects. You can use it to browse through the code, view history, view changes, etc. when you integrate Trac with SCM. It supports multiple platforms like Linux, Unix, Mac OS X, Windows, etc. A time-line shows all current and past project event in order while the roadmap highlights the upcoming milestones.
It is a bug tracking system, available for hosted or on-premises software. It is a project management tool for Scrum teams. Project managers and developers can view each task, its requirement, defects and incidents, in the system, on individual filing cards, through the Scrum planning board. With Axosoft, you can manage your user stories, defects, support tickets and a real-time snapshot of your progress.
- Bug tracking
- Scrum planning board
- Scrum burn down charts
- Requirement Management
- Team wiki
- Data visualization
- SCM integration
- Help desk or incident tracking
7) HP ALM/ Quality Center
HP ALM is a complete test management solution with a robust integrated bug tracking System within it. HP ALM's bug tracking mechanism is easy and efficient. It supports Agile projects too. It is an expensive tool and may not be very friendly with all the web browsers.
eTraxis is an open source bug tracking tool supporting multiple languages. This tool is developed in a PHP language and supports multiple-database like Oracle, MySQL, PostgreSQL, and MS Server. For managing project, eTraxis gives you a flexible platform involving multiple organizations by providing a central place for all project activity. It allows to create multiple users and projects and at the same time view the bugs assigned. Custom workflows is an additional feature of this system that make handling project as per your requirement.
- Files exchange and supports attachment
- E-mail notification
- Flexible permission
- Powerful filtering on issues
- Custom workflow
- View complete history of all events
It is an open source issue tracking system that is written using Asp.Net platform and requires MySQL as a database. It has got everything that is required for creating projects, issues and managing them efficiently. It is free but the pro-version is licensed and commercial.
- Email notification
- Issue management
- Support multiple projects and databases
- Excellent Security
- Online support community
- Project and milestone management
- Easy navigation and administration
- Online support community
FogBugz is a web based bug tracking system that refers to defects as ‘cases’. It prioritize and organize development task in one central place. It includes a powerful search engine that enables you to instantly search the complete content of cases, wiki articles, and customer correspondence. Fogbugz supports almost all ios, Android, Blackberry, tablets, and ipads. It is a commercial product but reasonably priced.
- Issue tracking
- Quick and easy case creation
- Support help desk
- Automated error reporting with Bugzscout
- Automatic upgrades and backups
- Integration with other tools
- Project management
- Time tracking
- Integrated wiki
11) The Bug Genie
Recording the issue in the Bug Genie is simple and fast. Also, you can add any number of the custom field to your issues. It exports all searches and project timeline as RSS feeds. In issue views and search lists, issue related actions are available with a single click. While the integrated quicksearch enables you to quickly view your issue, it also allows to search through wiki articles, users, teams and more. It is a complete Project management and issue tracking tool
Lighthouse is the perfect ticket tracking solution. It is simple, organized and compatible with your mobile devices. To manage the bug, lighthouse give you all the amenities it requires like custom states, effective tagging system, advanced search, saved searches and a mass editing tool. It also integrates with dozens of useful services that integrates with Lighthouse like Airbrake, Github, Exceptional, Beanstalk, etc. With few clicks, you can start managing tickets with commit messages or convert the application exception into lighthouse issues
13) Zoho bug tracker
Zoho bug tracker is a powerful bug tracker that helps you to view issues filtered by priority and severity. It improves the productivity by exactly knowing which bugs are reproducible. It is an online tool that allows you to create projects, bugs, milestone, reports, documents, etc. on a single platform. With Zoho bug tracker automate reminding and notifying team members is possible.
- Bug views and integration
- Issue trackers flexible workflow
- Classification of issues into different categories
Though it is a commercial tool, it is affordable. This tool is developed for large companies who need high volume licensing with a minimum prize. Bughost is accessible on cloud and can create an issue directly into your project.
- Record unlimited defects
- Integrated emails and file attachments
- Bug linking
- Update multiple bugs at once
- Submission of bugs directly to your project by customers
- Strong security protection to access bugs
It is an open source web based project management software designed for small and medium size businesses. It is cloud based and alternative to tools like basecamp. The key features of collabtive includes project management, milestones, basecamp import, file management, collaboration, timetracking etc.
16) Team Foundation Server
Team foundation server enables all stakeholders to participate in the development process using a single solution, but it is also used as a bug tracking tool. For bug tracking TFS gives notifications to team members as well as keeps the record of whom the bug was assigned to. Since TFS integrates with Active Directory, it is possible to send updates about the bug to the customer who filed the bug.
- Version control
- Agile planning and collaboration
- Test case management
- Bug tracking and notification
17) IBM Rational ClearQuest
IBM ClearQuest tracks, captures and manages any type of bugs. Like any other tool, IBM rationalquest also gives you all the advantage of bug tracking system. It support multiplatform, like HP-UX, Linux, Microsoft Windows operating system. It can improve visibility and control of software development projects.
- Integrating with other tools
- Supports real time reporting and metrics
- Increasing team collaboration
With unfuddle developers can commit source code. It can integrate with most critical tools for any software project. Unfuddle gives better security to your data as amazon provides their servers. It helps to track bugs, feature request and manage the tickets.
- Bug and issue management
- Web-based subversion access
- Milestone tracking
DevTrack is not specially designed as a regular bug tracker tool. It has a wide range of function but can be considered for defect tracking system.
- Automatically route issues to appropriate users
- Email notifications
- Help team members to track and resolve issues
- Create and assign sub issues
- Import and authenticate users from Active directory
It is a web-based bug tracking and project management system. The platform supports tasks planning, creates stories to track tasks, as well as various reports and statistics. The other features of this tool include
- Clone defects
- Defect Sharing
- Burn work hours
These are some most common bug tracker tool used in software industry, but there are few more bug tracking tools which can be used keeping in mind the requirement of the project.
- Request Tracker
- WebIssues (Open source issue tracking system)