15 Best Bug Tracking Tools (Defect Management Tool) 2024

A bug tracking tool can help record, report, assign and track the bugs in a software development project. There are many defect tracking tools available. You can put this in another way “Better is the bug tracking tool, better the quality of the product.”

Following is a handpicked list of Top Bug Tracking Tool, with their popular features and website links. The list contains both open source(free) and commercial(paid) software.
Read more…

Best Bug/Defect Tracking Tools & Software List

SpiraTeam Jira Software BugHerd Zoho Projects
Name SpiraTeam Jira Software BugHerd Zoho Projects
Features ✔️ Ability to report issues and bugs via email.
✔️ Robust reporting, searching, and sorting
✔️ Users can create any type of issue in Jira
✔️ Jira is extremely easy to use
✔️ Simple point-and-click bug and feedback capture
✔️ Stakeholders love it.
✔️ Customizable bug views to prioritize time-sensitive bugs.
✔️ Integration with Bitbucket and Github.
Price Starting from $42/mo Life Time Free Basic Plan Free Forever Plan Lifetime Free Plan
Review/Rating 4.8 4.7 4.7 4.8
Link Visit website Visit website Visit website Visit website

1) SpiraTeam

SpiraTeam is a turn-key Application Lifecycle Management (ALM) solution with completely integrated bug-tracking functionality. SpiraTeam lets you manage your entire testing process, from requirements to tests, bugs, and issues, with end-to-end traceability built in.

This tool offers powerful team collaboration. You can export your file in Excel, PDF, Perl TAP, and XML formats, and it comes with instant Email alerts.

#1 Top Pick
SpiraTeam
5.0

Integrations: Visual Studio, Android Studio, Eclipse, TFS, HelixCore, VSS, and Mercurial

Customer Support: Contact Form, Phone, and Email

Free Trial: 30 Days Free Trial (No Credit Card Required)

Visit SpiraTeam

Features:

  • Incident management: It allows the automatic creation of new incidents during the test script execution. Fully customizable incident fields, including statuses, priorities, defect types, and severities. It has the ability to link incidents (bugs) to other artifacts and incidents.
  • Reporting: It is one of the best bug-tracking tools that has Robust reporting, searching, sorting, and Audit log tracking changes. You get an option for reporting and workflow customization. It can report issues and bugs via email and lets you capture a screenshot or video to send feedback.
  • Alerts and scans: Email notifications triggered by the customized workflow status changes. You can set scans to run hourly, daily, weekly, and monthly.
  • Integrations: It seamlessly integrates with Visual Studio, Android Studio, Eclipse, TFS, HelixCore, VSS, and Mercurial
  • Programming languages: It supports programming languages like Python, Java, C#, and Javascript
  • Other features: It offers Planning Board, Project Management, Source Code Management, Task Management, Resource Management, Build Management, Bug Tracking, Automated Testing, Exploratory Testing, and IDE Integration.
  • Support: It provides customer support via Contact Form, Phone, and Email.
  • Supported Platforms: Windows, and Linux
  • Price: Request a Quote from Sales.
  • Free Trial: 30 Days Free Trial (No Credit Card Required)

Pros

  • It is very easy to maintain roles and access for users
  • Test cycles are easy to maintain
  • A good defect tracking system
  • Configurable to particular project needs
  • Entire collaboration suite for the software development lifecycle
  • A great product at the best price on the market

Cons

  • The reporting process could be made a bit easier
  • There are some functions that are not always intuitive to use
  • The process of document baselining can be a bit tricky
  • Customer service should be available 24 hours

Visit SpiraTeam >>

30 Days Free Trial (No Credit Card Required)


2) Jira Software

Thousands of software professionals use Jira Software as a bug-tracking tool because of its easy-to-use framework. Jira Software is a commercial product that helps to capture and organize the team issues, prioritizing the issue and updating them with the project. It is a tool that directly integrates with the code development environments making it a perfect fit for developers as well.

Due to its capability to track any kind of issue, it is not restricted to the software industry alone. It also supports agile projects and comes with many add-ons that make this tool more powerful than other tools. You can export your file in Word, HTML, PDF, and XML format and also get instant Phone calls and Email alerts. It also lets you capture a screenshot or video feedback, collaborate easily, and customize workflows.

#2
Jira Software
4.9

Integrations: Jira, Markdown Macro, Automation for Jira, Excel Exporter, etc.

Customer Support: Phone, and Contact Form

Free Trial: Life Time Free Basic Plan

Visit Jira Software

Features:

  • Automation: It offers a drag and drop automation, so you can save time and focus on more important tasks. Jira also lets you set scans to run weekly and monthly.
  • Integrations: Seamlessly integrates with Tempo Timesheets, Jira, Markdown Macro, Automation for Jira, Better Excel Exporter, Power BI Connector, Microsoft 365, Elements Connect, Team Files, Webhook, TFS4JIRA, Yet Another Commit Checker, and Slack
  • Programming languages: Jira supports programming languages like HTML, Java, Javascript, C, Perl, Php, Python, R, Nyan, Ruby, Scala, and SQL
  • Other features: It offers Up to 10 users, Unlimited spaces and pages, Macros, Structured page tree, Best practice templates, Page versioning, Scrum boards, Roadmaps, Reports, Project flexibility, and insights.
  • Support: It provides customer support through Phone, and Contact Forms
  • Supported Platforms: Windows, Linux, and macOS
  • Price: Plans start at $7.50 a month.
  • Free Trial: Life Time Free Basic Plan

Pros

  • Tracking bugs, issues, and project progress is easy with Jira Software
  • Developers, project managers, engineers, non-technical people can use Jira
  • Users can create any type of issue in Jira
  • Third-party integrations make issue and project tracking easy
  • Jira is extremely easy to use
  • This is a great tool for small projects

Cons

  • The user interface is confusing
  • Setup can be challenging
  • There are no features in the system that can be used to manage costs or assess risks

Visit Jira Software

Lifetime Free Basic Plan


3) BugHerd

BugHerd is the easiest way to track bugs and manage website feedback. Pin bugs and feedback to elements on a website and capture the technical information to help resolve issues. Track feedback tasks to completion with the Kanban-style task board.

You can export your file in CSV, XML, and JSON formats. It lets you save hours during QA and UAT of websites and applications, offers instant email and Slack alerts, and provides Widget customization. Set Scans to run hourly, daily, and weekly, and use it for team collaboration, which is one of the many reasons why stakeholders love it.

#3
BugHerd
4.8

Integrations: Slack, GitHub, Zapier, WordPress, and Integromat

Customer Support: Contact Form, and Email

Free Trial: 14 Days Free Trial (No Credit Card Required)

Visit BugHerd

Features:

  • Tracking: You can use BugHerd to track and manage all feedback and bugs in one central location with the Kanban-style Task Board. It has a Simple point-and-click bug and feedback capture with a screenshot or a video. Moreover, it captures technical information like browser, OS, and screen resolution.
  • Manage feedback: You can invite an unlimited number of guests to give feedback, create unlimited projects, update bug information, and get a personalized dashboard.
  • Integrations: It seamlessly integrates with Slack, GitHub, Zapier, WordPress, and Integromat.
  • Programming languages: BugHerd supports programming languages like HTML and PHP.
  • Other features: This bug tracking tool offers Real-time commenting, pin feedback, easy-to-setup, and Version control-sync.
  • Supported Platforms: Windows
  • Support: It provides customer support through Contact Form and Email
  • Price: Plans start at $39 a month. 16% Discount on Yearly Payments.
  • Free Trial: 14 Days Free Trial (No Credit Card Required)

Pros

  • Easy-to-use, intuitive, and feature-rich interface
  • Assign bugs to developers, give them due dates, and prioritize them
  • A customizable Kanban workflow is available
  • Integration with third-party applications
  • You can add an unlimited number of projects to your account

Cons

  • Free trial period for a limited period of time
  • Prices are a bit high

Visit BugHerd >>

14 Days Free Trial (No Credit Card Required)


4) Zoho Projects

Zoho Projects is an efficient issue management software that streamlines the process of identifying, tracking, and resolving project issues. With customizable issue fields, centralized tracking, and automated alerts, it ensures no issue goes unnoticed.

The intuitive interface, collaboration tools, and integration capabilities enhance team coordination and problem-solving. With Zoho Projects, you can efficiently manage issues, maintain transparency, and ensure timely bug resolution for successful project outcomes.

#4
Zoho Projects
4.7

Integrations: Zoho apps, Google and Microsoft apps.

Customer Support: Email, Forums

Free Trial: Lifetime Free Plan

Visit Zoho Projects

Features:

  • Issue management: Easy issue submission either manually or via import from other software. It lets you list issues and bugs and appoint them to the teams, track them, and ensure that it is resolved.
  • Different task views: It includes plain and customizable bug views to prioritize time-sensitive bugs. Its issues can also be visualized as cards on the Kanban board.
  • Integrations: Zoho Projects integrates with Bitbucket and Github. It also integrates with Zoho Sprints, Zoho CRM, Zoho Desk, Zoho Mail, and more.
  • Alerts: It has a business rule configuration to automatically update issue details and notify third-party applications. You also get automated alerts to notify the relevant stakeholders when issues are created or updated.
  • Team collaboration: You get feeds, mentions, chat, forums, documents, and email alias for easy collaboration.
  • Other features: It also provides configuration of SLA, custom workflows, task and time management, charts and reports, and team collaboration. Bug logging from external websites is made possible for efficient issue capture. Moreover, goal setting and escalation issues and rules can be defined for problem resolution time.
  • Support: It offers customer support using its live chat channel and Knowledge base.
  • Supported platforms – Web, Android, iOS, iPad.
  • Price – Starts at $5/user/month. 25% off on an annual subscription.
  • Free Trial – Lifetime Free Plan.

Pros

  • Centralized issue tracking
  • Mobile apps for on-the-go management
  • Customizable issue fields
  • Per-head pricing

Cons

  • Integration with some third-party apps may be limited
  • No unlimited storage space

Visit Zoho Projects >>

Lifetime Free Plan


5) Monday

Monday is a bug-tracking tool that enables you to analyze your performance and manage your team in one place. It provides a flexible dashboard for easy visualization of data.

You can export your file in PDF, PNG, JPEG, SVG, and CSV formats. It offers instant email and Slack alerts and lets you set scans to run hourly, daily, and weekly. Monday allows powerful team collaboration, automates your daily work, and provides an option for width, notifications, and design.

#5
monday.com
4.7

Integrations: Outlook, Microsoft Teams, Dropbox, Slack, Google Drive etc.

Customer Support: Contact Form

Free Trial: Life Time Free Basic Plan

Visit monday.com

Features:

  • Customization: You can create any product development around your planning and strategies to help your agile software development team’s requirements. It also helps capture a screenshot or video feedback, track your work progress, and enables you to work remotely.
  • Security: It offers enterprise-grade security that includes GDPR, ISO 27001, ISO 27018, AICPA SOC and HIPPA
  • Integrates: Monday integrates with Outlook, Microsoft Teams, Dropbox, Slack, Google Calendar, Google Drive, Excel, Gmail, LinkedIn, OneDrive, Zapier, and Adobe Creative Cloud
  • Programming languages: It supports programming languages like PHP, Python, and Javascript.
  • Other features: It offers automation like Gantt, Kanban, Dashboard view of Time tracking, authentication, and SCIM.
  • Supported Platforms: Windows, Mac, iOS, Android, and Linux
  • Support: It provides customer support via Contact Form
  • Price: Plans start at $10 a month. 18% Discount on Yearly Payments.
  • Free Trial: Life Time Free Basic Plan

Pros

  • No time restrictions and free of charge
  • The dashboard view is great
  • Tracking features that are great
  • Reliable project organization and management
  • Dashboard that is modern, intuitive, and visually appealing
  • Offers a Kanban-style visual layout

Cons

  • The minimum team size for paid plans is three people
  • The basic plan lacks sharing functionality
  • Addition of subtasks is a process that can be challenging
  • The response time of the support team is too slow

Visit Monday >>

Life Time Free Basic Plan


6) SmartSheet

Smartsheet is a spreadsheet-style bug-tracking tool for businesses managing multiple projects. It helps organizations to manage workflows and helps them improve team collaboration. Smartsheet allows you to automate actions using simple rules.

You can export your file in PDF, DOC, and CSV formats using SmartSheet. It helps you set Scans to run hourly, daily, and weekly and includes email alerts. Work in a secure platform that offers user management and single sign-on capabilities for the team. It also provides an option for Gantt Chart, behavior, messages, placeholders, and internal help screen customization.

#6
Smartsheet
4.7

Integrations: Microsoft Office 365, Microsoft Teams, Google Workspace, Box, Dropbox etc.

Customer Support: Phone, Contact Form, and Chat

Free Trial: 30 Days Free Trial

Visit Smartsheet

Features:

  • Project management: Using Smartsheet, you can keep your project plans and schedules on track. It manages your portfolio, accelerates process and delivery, and provides visibility in real time.
  • Collaboration and reporting: With collaboration, it helps you to simplify budgeting and planning. It also offers powerful analytics and reporting, automation, input from web forms, proofing, and approvals. Smartsheet also provides solution-building to meet your unique needs, customizable templates, screenshots, or video feedback.
  • Integrations: It seamlessly integrates with Microsoft Office 365, Microsoft Teams, Google Workspace, Box, Dropbox, Slack, Brandfolder, PowerBI, Tableau, and Adobe Creative Cloud Extension.
  • Programming languages: Smartsheet supports programming languages like HTML and PHP.
  • Other features: It also offers WorkApps, Sheets, Reports, Control Center, Dynamic View, Home screen, Connectors, Data Shuttle, DataTable, Bridge, Governance controls, Customer managed encryption keys, Event reporting, Resource Management by Smartsheet, Brandfolder, Calendar App, Pivot App, and DataMesh.
  • Support: It provides customer support via Phone, Contact Form, and Chat.
  • Supported Platforms: Windows, and Linux
  • Price: Plans start at $9 a month. 22% Discount on Yearly Payments.
  • Free Trial: 30 Days Free Trial

Pros

  • Powerful, highly customizable, and very easy to use
  • Tools for powerful analytics and reporting
  • A robust data protection and compliance program
  • Compared to Microsoft Excel and Google Sheets, it’s user-friendly
  • An intuitive dashboard system support builder

Cons

  • A premium support package is available only to Business and Enterprise customers
  • A limited range of functionality is available
  • Every keystroke does not update pages in real time

Visit SmartSheet >>

30 Days Free Trial


7) ClickUp

ClickUp is a highly customizable bug-tracking tool that allows you to create your custom views. This project management tool offers highly comprehensive time management and task management and facilitates collaboration between business units. This application allows you to assign and resolve comments to tasks. It helps you to set priorities for the work with no hassle.

With ClickUp, you can export your file in HTML, PDF, and CSV formats and also set scans to run daily and weekly. Moreover, it has instant email and WhatsApp alerts and provides an option for List view and Collapse Lists customization.

#7
ClickUp
4.6

Integrations: Slack, GitHub, GitLab, Webhooks, Everhour, Toggl, Harvest, Google Drive etc.

Customer Support: Chat

Free Trial: Life Time Free Basic Plan

Visit ClickUp

Features:

  • Project management: It helps you to automatically import documents from other apps. You can filter and search for a specific task with ease and sort tasks by project. ClickUp also offers a wide range of templates and lets you capture a screenshot or video feedback.
  • Team collaboration: It allows you to collaborate with other people and also helps you assign multiple tasks with just one mouse click. You can use it to sync with Google Calendar, track real time reporting, share documents, and much more.
  • Integrations: It integrates with Slack, GitHub, GitLab, Webhooks, Everhour, Toggl, Harvest, Google Drive, OneDrive, Dropbox, Outlook, and Figma.
  • Programming languages: Supports programming languages like HTML, CMS, JS, Laravel, Python, and PHP
  • Other features: It also offers Automations, Whiteboards, Notepad, Slash Commands, Templates, Reminders, Proofing, Notifications, Goals, Mind Maps, Performance and goal tracking, and White Label.
  • Support: It provides customer support through chat.
  • Supported Platforms: Windows, and Android
  • Price: Plans start at $5 a month.
  • Free Trial: Life Time Free Basic Plan

Pros

  • The ability to create custom views with saveable layouts
  • Providing collaborative features for teams to work together
  • It has a good selection of templates to choose from
  • This is a good solution for both teams and individuals
  • The dashboard is easy to use, and users can customize it according to their needs
  • It is affordable for all sizes of teams

Cons

  • There is no table view in the mobile app
  • It would be good if there were filters on the goals section
  • The free plan offers limited storage and goal-setting options
  • Onboarding takes time with lots of features

Visit ClickUp >>

Life Time Free Basic Plan


8) Zoho bug tracker

Zoho bug tracker is a powerful bug tracker that helps you to view issues filtered by priority and severity. It improves productivity by knowing exactly which bugs are reproducible. It is an online tool that allows you to create projects, bugs, milestones, reports, documents, etc., on a single platform. With the Zoho bug tracker, automated reminding and notifying team members is possible.

You can export your file in PDF, DOC, and CSV formats, and it provides an option for Logo, Page, and Chart customization. It helps you set Scans to run daily, weekly, monthly, or yearly and lets you capture a screenshot or video feedback. This bug tracker also has bug views and integration, issue trackers, flexible workflow, and team collaboration features.

#8
Zoho BugTracker
4.5

Integrations: Zoho Desk, Zoho Analytics, Zoho People, Zoho Books, Zoho Invoice, Zoho Docs etc.

Customer Support: Chat, Email, and Phone

Free Trial: Life Time Free Basic Plan

Visit Zoho BugTracker

Features:

  • Bug management: It lets you record bugs instantly, provides details like their severity and due date, and assigns them to the right individuals and teams. Zoho Bug Tracker also helps you automate bugs, like bug tracking, call third-party apps, and email and Slack notifications.
  • entralized management: This tool empowers you with the capability to work from one place. You can create, store and upload different files and maintain their versions all from a centralized location.
  • Integrations: It integrates with Zoho Desk, Zoho Analytics, Zoho People, Zoho Books, Zoho Invoice, Zoho Docs, Google Drive, OneDrive, JIRA, GitHub, Bitbucket, Dropbox, and Box
  • Programming languages: Supports programming languages like C, C++, Java, PHP, and Deluge
  • Other features: Offers Automate Bugs, Bugs View, File Sharing, Bugs Dashboard, Forums Discussions, User Administration, Customizations, Time tracking, and SLA Automation.
  • Support: It provides customer support via Chat, Email, and Phone
  • Supported Platforms: Windows, Mac, and Linux
  • Price: Plans start at $4 a month.
  • Free Trial: Life Time Free Basic Plan

Pros

  • The integration with your code repository is effortless
  • The user interface is intuitive and easy to use
  • An extensive set of features in the area of bug tracking and test management is available
  • It also provides handy bug reports and graphs
  • Provides comprehensive search and workflow capabilities
  • It is easy to access and flexible

Cons

  • Does not offer unlimited storage space
  • Integrations with non-Zoho apps are limited
  • Time tracking isn’t as smooth as it could be
  • Limited customizability

Download Zoho bug tracker


9) Userback

Userback is a visual bug reporting and website feedback tool. It’s the fastest way for software teams and users to report bugs from any website and application. Easily collect visual and highly contextual bug reports that help you replicate and fix issues faster. Userback automatically captures annotated screenshots, video recordings, console logs, browser info, custom data, and more.

You can export your file in JPG, PNG, GIF, CSV, and PDF formats and set Scans to run hourly, daily, weekly, and monthly. It also offers instant Email, Slack, and MS Teams alerts and provides an option for Workflow customization.

#9
Userback
4.4

Integrations: Slack, Jira, Microsoft Teams, Teamwork, Trello, Basecamp, Asana, ClickUp etc.

Customer Support: Chat

Free Trial: 14 Days Free Trial

Visit Userback

Features:

  • Centralized team and feedback management: It can manage software bugs and user feedback in one place. Userback offers a Kanban-style task board, lets you capture a screenshot or video feedback, and provides custom workflows.
  • Team collaboration: You can use its user-friendly drawing, annotation, and video recording tools, and it also has visual bug reporting for you and your users.
  • Integrations: It integrates with Slack, Jira, Microsoft Teams, Teamwork, Trello, Basecamp, Asana, ClickUp, GitHub, GitLab, MondayWrike, Azure DevOps, Monday, Zendesk, Webhook, WordPress, and Zapier.
  • Programming languages: Supports programming languages like HTML, Javascript, and Python
  • Other features: This tool also offers Unlimited Reporters, Browser Extension, Session Replay, Default Assignee, Edit Categories, Team-only Comments, Project User Access, Audience Targeting and Custom Fields, and User Identification
  • Support: It provides customer support via chat
  • Supported Platforms: Windows, Mac, and Linux
  • Price: Plans start at $19 a month. 25% Discount on Yearly Payments.
  • Free Trial: 14 Days Free Trial

Pros

  • There are excellent integrations with a variety of project management tools
  • Feedback can be shared through video and marked screenshots
  • Any new feedback, comment, or assignment received via email, Slack, etc., will be notified immediately
  • Userback’s feedback widget is customizable
  • Automation tools are powerful and easy to use
  • Easy to use and quick to configure

Cons

  • The free trial is only available for a period of 14 days
  • Inability to capture the full-page screenshots

Downlaod Userback


10) BugZilla

Bugzilla is a popular bug-tracking tool. This tool is open-source software and provides some great features like exporting your file in HTML, CSV, and RDF formats and instant Email alerts.

With Bugzilla, you can set Scans to run daily, weekly, and hourly and get an option for template customization.

BugZilla

Features:

  • Reports and Charts: You get an advanced reporting system that helps you view the report in a bar or line graph and pie chart. It also helps you detect duplicate bugs automatically and estimate how much time it will take to fix a bug and more.
  • Bug management: This bug-tracking tool can set bug priorities by involving customers. It can also capture a screenshot or video version feedback and generates a list of bugs in different formats.
  • Integrations: It is one of the best defect management tools that seamlessly integrate with CVS, Email, and ServiceNow
  • Programming languages: Bugzilla supports programming languages like Perl, HTML, and PHP
  • Other features: This tool offers Advanced Search Capabilities, File/Modify Bugs By Email, Time Tracking, Private Attachments, Request System, and Comments. It also provides Automatic Username Completion, Drop-Down User Lists, Patch Viewer, “Watch” Other Users, Move Bugs Between Installs and Saves, and Share Searches.
  • Support: It provides customer support through Email and Phone
  • Price: Free Download

Pros

  • The most widely used open-source bug tracker
  • It supports localized web user interface
  • Customized, user preferences features are available
  • A time tracking system is available
  • An integrated email system is available
  • This is a great tool for small projects

Cons

  • A wide range of customization is available, but it is not easy to customize
  • When reporting bugs, it is difficult to attach large files
  • Dashboards and insights aren’t out of the box
  • It sometimes takes a while to navigate between screens

Download BugZilla


11) Mantis

If you have used other bug-tracking tools, this tool can be easy to use. Mantis not only comes as a web application but also has its own mobile version. It works with multiple databases like MySQL, PostgreSQL, and MS SQL and integrated with applications like chat, time tracking, wiki, RSS feeds and many more.

It supports programming languages like HTML, helps export files in Word, CSV, PDF, and XML formats, and has instant Email alerts. You can set scans to run daily, weekly, and monthly, work with powerful team collaboration, and it also offers multiple projects per instance. Furthermore, it enables us to watch the issue change history and roadmap and supports an unlimited number of users, issues, and projects.

Mantis

Features:

  • Bug management: It supports reporting with reports and graphs, has source control integration, and supports custom fields. It also supports time tracking management and helps you capture a screenshot or video feedback.
  • Project management: Mantis offers notifications for issue updates and resolutions and provides role-based access control per project. You also get an option for columns, view pages, issue fields, and report customization.
  • Integrations: Seamlessly integrates with Wiki, Trello, SSO, and obHelpDesk Joomla extension.
  • Other features: It also offers a Simple User Experience Web Based, Available in 68 localizations, Multiple Projects per instance, Support for Projects, Sub-Projects, and Categories, Users can have a different access level per project, and Changelog Support.
  • Support: It provides customer support via email
  • Supported Platforms: Windows, Linux, and macOS
  • Price: Free Download

Pros

  • It is very convenient and easy to use the bug tracker
  • It’s free and simple to manage
  • Mantis can be easily customized according to your needs
  • You can control user access at a project level

Cons

  • It’s not that easy to use with multiple tickets
  • It is not possible to add multiple screenshots after saving

Download Mantis


12) RedMine

It is an open source bug tracking tool that integrates with SCM (Source Code Management System) too. It supports multiple platforms and multiple databases, while for reporting purposes, Gantt charts and calendars are used. Redmine is a project management web application developed using the Ruby on Rail framework.

Redmine supports file export in XLSX, XLS, PDF, HTML, and CSV formats and allows you to set scans to run daily, hourly, and weekly. It offers instant Feeds and Email alerts and provides powerful team collaboration. This bug-tracking software also supports multiple databases and includes News, document, and file management.

RedMine

Features:

  • Bug reporting: This bug reporting tool provides SCM integration, helps capture a screenshot or video feedback, and supports the Gantt chart and calendar.
  • Issue management: It has a flexible issue-tracking system, role-based access control, and issue creation via email. This tool also provides an option for issues, time entries, projects, and user customization.
  • Integrations: This issue-tracking tool seamlessly integrates with SVN, CVS, Git, Mercurial, and Bazaar.
  • Programming languages: RedMine supports programming languages like C, C++, C#, CSS, JavaScript, and PHP.
  • Other features: It offers Multiple projects support, Flexible role-based access control, Flexible issue tracking system, Gantt chart, and calendar, News, documents & files management, Per project wiki, Per project forums, Time tracking, Issue creation via email, and Multiple LDAP authentication support
  • Supported Platforms: Unix, Linux, macOS, and Windows
  • Support: It provides customer support via chat. Redmine is one of the best bug tracker tools that offers multilingual support.
  • Price: Free Download

Pros

  • The Redmine task tracking system has a wide range of features
  • Project progress and project management are easily manageable
  • A free and open source project
  • It includes time estimates, dependencies, Gantt charts, project wikis
  • Provides flexible access based on a user’s role
  • Customizable task management

Cons

  • Self-installation and maintenance are required
  • It is limited to community docs for support
  • Not suitable for all teams and projects
  • The interface of the application is outdated

Download Redmine


13) Trac

Trac is a web-based open-source issue-tracking system that was developed in Python. It is the superior version of Wiki and is used as an issue-tracking tool for software development projects. You can use it to browse through the code, view history, view changes, etc., when you integrate Trac with SCM.

It supports multiple platforms like Linux, Unix, Mac OS X, Windows, etc. A timeline shows all the current and past project events in order, while the roadmap highlights the upcoming milestones. You can also export your file in PDF, HTML, CSV, DOC, and XLS format.

Trac

Features:

  • Project management: It helps you capture a screenshot or video feedback and offers a powerful team collaboration. In case of issues, it offers instant email and Ticket alerts and helps you set Scans to run hourly, daily, weekly, and monthly.
  • Integrations: This bug-tracking tool integrates with Perforce, Buildbot, Hudson, Jenkins, Bitten, and TortoiseSVN
  • Customization: Trac provides an option for email subject, logo, icon, and email content customization
  • Programming languages: This tool supports programming languages like C, C++, C#, Python, Perl, Ruby, PHP, ASP, Java, Javascript, SQL, XML, and Shell
  • Other features: It offers Project issues, View progress, View your code repository online, and Manages users.
  • Supported Platforms: Unix, Linux, macOS, and Windows
  • Support: It provides customer support using a Ticket system
  • Price: Free Download

Pros

  • An intuitive user interface makes it easy to use
  • Live reports on a variety of topics are available
  • Provides an overview of where your time is being spent
  • Summarized reports and insights are provided
  • An all-in-one solution that combines bug tracking with wiki functionality
  • Customizable task management

Cons

  • The project management was lacking
  • Managing large numbers of tickets is difficult

Download Trac


14) Axosoft

It is a bug-tracking system available for hosted or on-premises software. It is a project management tool for Scrum teams. Project managers and developers can view each task, its requirement, defects, and incidents, in the system, on individual filing cards, through the Scrum planning board. With Axosoft, you can manage your user stories, defects, support tickets, and a real-time snapshot of your progress.

It is one of the best bug-reporting tools that can export your file in CSV and PDF formats. Axosoft also offers instant SMS and Email alerts and helps set scans to run daily and weekly.

Axosoft

Features:

  • Bug management: It is one of the Best Bug management tools that offer a Scrum planning board, Scrum burndown charts, easy screenshots, and video feedback, along with powerful team collaboration.
  • Visualize and communicate: It provides you with customizable item cards, a drag-and-drop feature, built-in custom workflows, and daily scrum.
  • Project monitoring: It takes care of requirement Management and has a team wiki, data visualization, reporting, and Help desk or incident tracking.
  • Integrations: It integrates with SCM, Bitbucket, BugHerd, Bugsnag, Clockify, GitHub, GitLab, Google Calendar, GoToMeeting, Harvest, HipChat, Hubot, Hubspot CRM, Infusionsoft, and Office 365. Axosoft also integrates with ProjectManager.com, QlikView, Retrace, Slack, SpiraTeam, Sublime Text, TeamCity, Testuff, Timeify, Toggl, Trello, Visual Studio, Wufoo, XP-Dev, Yammer, and Zapier.
  • Collaboration: It provides an option for appearance for customers, Share options, portal security role permissions, reporting, layout, Text Editor, and default settings customization.
  • Programming languages: Supports programming languages like JavaScript, PHP, XML, and Typescript
  • Other features: Offers tracking unlimited work items, Epics, User stories, Unlimited workflow templates, Hierarchical project tracking, and Burndown charts
  • Supported Platforms: Windows, Linux, and macOS
  • Support: It provides customer support via Ticket and Email
  • Price: Free Download
  • Free Trial: 14 Days Free Trial (No Credit Card Required)

Pros

  • The system is easy to set up and easy to use
  • A Kanban board can be used to visualize the timeline of your project
  • This is a powerful visual dashboard that allows you to analyze your progress in real time
  • The ability to track projects and sprints is helpful

Cons

  • There is a difficulty in integrating the software with other applications
  • The import through CSV has some limitations

Download Axosoft


15) FogBugz

FogBugz is a web-based bug tracking software that refers to defects as ‘cases’. It prioritizes and organizes development tasks in one central place. It includes a powerful search engine that enables you to instantly search the complete content of cases, wiki articles, and customer correspondence. Fogbugz supports almost all ios, Android, Blackberry, tablets, and pads. It is a commercial product but reasonably priced.

You can export your file in Excel and XML formats, and it offers instant Email alerts for work progress and bugs. You can also set scans to run daily and monthly and get an option for Everest windows, columns, formatting, and sequence customization.

FogBugz

Features:

  • Log and track bugs and issues: It allows you to maintain your entire project backlog, thus, you can track issues and time and get notified on each workflow the bug passes through.
  • Issue management: You can quickly create cases, get support from the help desk, capture a screenshot or video feedback, and collaborate with the team for the defect management process. It also has automated error reporting with Bugzscout, automatic upgrades and backups, project management, and an integrated wiki.
  • Integrations: You can integrate it with Slack, Twitter, GitHub, Google Drive, Trello, Chameleon, SCCM, Zoom, Microsoft Teams, and Magiq.
  • Programming languages: FogBugz supports programming languages like HTML, Java, XML, Python, .NET, and Javascript
  • Other features: Offers Cloud Cost Optimization, Tracks all cases in one place, Easily customize case flows, Powerful search, and re-indexing
  • Supported Platforms: Windows, Linux, and macOS
  • Support: It provides customer support via Chat, Contact Form, and Email.
  • Price: Request a Quote from Sales

Pros

  • Task management made easy with this application
  • Improve your productivity by editing issues in bulk
  • Get the latest commits from GitHub
  • Creating a public wiki for the community

Cons

  • The sorting and filtering functions do not work well
  • Compared to other tools, subscription price is high

Download FogBugz


16) Unfuddle

With Unfuddle, developers can commit source code. It can integrate with the most critical tools for any software project. Unfuddle gives better security to your data as Amazon provides its servers. It helps to track bugs, feature requests and manage the tickets.

This defect management tool offers instant Email alerts and can export your file in XML, JSON, and CSV formats. It lets you set Scans to run daily, weekly, and monthly and provides an option for CSS, interface elements, tickets, live meetings, Mercurial, and workflow customization.

Unfuddle

Features:

  • Bug and issue management: You can capture a screenshot and collaborate to solve issues together. It also has an inbuilt Wiki, Web-based subversion access, and milestone tracking.
  • Integrations: This big tracking tool seamlessly integrates with Git, SVN, Eclipse, and Timedoctor
  • Programming languages: Unfunddle supports programming languages like Curl, Ruby, NET, PHP, Python, C# (.NET), and JavaScript
  • Other features: It offers Unlimited Git/SVN, Task Boards, Time Tracking, File Attachments, Unlimited Storage, Bug & Issue Tracking, and Git & SVN
  • Supported Platforms: Windows, and Linux
  • Support: It provides customer support via Chat and Email
  • Price: Plans start at $19 a month.
  • Free Trial: 14 Days Free Trial

Pros

  • A simple, easy-to-use program
  • Seamless Git hosting
  • Use a custom structure to categorize your issues and tasks within your organization
  • You can create as many projects as you need

Cons

  • The layout is a bit confusing
  • There is no Gantt chart for scheduling tasks

Download Unfuddle

FAQ

You should consider the following factors before selecting a tool

  • Quality of Customer support
  • License Cost if applicable
  • In the case of an outsourcing project, you need to factor customer/Client preference of the automation tool
  • The cost involved in training employees on the tool
  • Hardware/Software requirements of the bug tracker tool
  • Support and Update policy of the automation tool vendor.
  • For a SaaS tool, the provider should have a successful track record of stability/uptime/reliability
  • Reviews of the company

You should NOT use Defect Trackers when testing small and simple software projects as these tools take have a steep learning curve and may involve license costs. Its better to use Excel in such cases.

List of Popular Bug / Defect Tracking Tools & Software

SpiraTeam Jira Software BugHerd Zoho Projects
Name SpiraTeam Jira Software BugHerd Zoho Projects
Features ✔️ Ability to report issues and bugs via email.
✔️ Robust reporting, searching, and sorting
✔️ Users can create any type of issue in Jira
✔️ Jira is extremely easy to use
✔️ Simple point-and-click bug and feedback capture
✔️ Stakeholders love it.
✔️ Customizable bug views to prioritize time-sensitive bugs.
✔️ Integration with Bitbucket and Github.
Price Starting from $42/mo Life Time Free Basic Plan Free Forever Plan Lifetime Free Plan
Review/Rating 4.8 4.7 4.7 4.8
Link Visit website Visit website Visit website Visit website