26 Best FREE Live Chat Apps & Software (Sep 2022 Update)

Live chat software are online customer service tools having help desk software, online chat, and web analytics. These tools help you to focus on the communication between business and customers. Many such applications offer a message filtering facility. It enables you to customize the chat windows the way you like.

Following is a handpicked list of Top Live Chat Software, with their popular features and website links. The list contains both open source (free) and commercial (paid) software.

 

Top Pick
Zoho SalesIQ

Zoho SalesIQ is an all-in-one AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers your sales, marketing, and support teams the perfect tool with all the features they’ll need to communicate with every visitor throughout the customer lifecycle.

Learn More

BEST Live Chat Software [Free/Paid]

Name Free Trial Platform Link
👍 Zoho SalesIQ 15-Day free trial Android, iOS Learn More
3CX Live Chat Free forever web, iOS and Android Learn More
Tidio Chat 60-day free trial Windows, iOS and Mac Learn More
Landbot Free forever Android,iOS Learn More
ChatBot 14-day free trial Web Learn More

1) Zoho SalesIQ

Zoho SalesIQ is an all-in-one AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers your sales, marketing, and support teams the perfect tool with all the features they’ll need to communicate with every visitor throughout the customer lifecycle.

Features:

  • Get a detailed list of your visitors sorted based on the criteria that matter the most to your business.
  • Direct chats to the right department based on a customer’s traffic source, landing page, number of visits or chats, lead stage, and more.
  • Pull data from your CRM and ticketing software and place it right beside the chat. You can also push details to a database or even extend a customer’s trial period.
  • Stay connected with offline users by sending contextual and personalized push notifications using SalesIQ’s mobile SDK, Mobilisten.
  • Mask or restrict terms in the profanity library to protect your agents from verbal abuse.

Visit Zoho SalesIQ >>


2) 3CX Live Chat

3CX Live Chat empowers customer communication with a free solution that’s incredibly easy to set up and use. In conjunction with 3CX StartUP, it has the ability to transform your website communication to multichannel.

Features:

  • Elevate a chat to a voice or video call at the touch of a button
  • Answer live chats from the web, iOS and Android apps
  • Integrate calls, live chats, FB, SMS
  • Assign chats to a particular agent, or groups of agents
  • Includes desktop notifications
  • View missed chats and chat history
  • Pop-out chat box
  • Customizable design
  • No advertising or powered by link
  • No monthly subscriptions

Visit 3CX Live Chat


3) Tidio Chat

Tidio Chat is a platform that offers a better way to connect with your client. This program helps you to reply to your potential customer quickly and effortlessly. It offers a wide range of chatbots and automation. You can use it to seamlessly connect with third-party apps like WordPress, Wix, MailChimp, Google Analytics, and more.

Tidio Chat

Features:

  • It helps you to react to customer behaviors and increase your sales.
  • Easily add this chat application to your website.
  • It offers customization.
  • You can use the mobile app to keep in touch with your customers.
  • This tool enables you to see how your client interacts with you.

Visit Tidio >>


4) Landbot

Landbot is an AI chatbot tool that helps you to convert leads, capture data, and personalize client journeys in real-time. It allows you to manage and automates conversations on the main messaging channels.

Features:

  • It helps you to design, deploy and analyze your conversational strategies from the same place.
  • Offers tools to create frictionless, engaging, and overall memorable customer experiences.
  • Engagement leads to better conversion.
  • It is seamlessly transferring conversations from bot to human and back.
  • Design your full messaging-based user journey.
  • You can design automate conversations for WhatsApp, web, or Facebook Messenger and integrate them with the tools you already use.

Visit Landbot >>


5) ChatBot

ChatBot is a tool that helps you to communicate with customers. It has ready to use templates that can be customized according to your vision. This program helps you to connect and supporting customers fast.

ChatBot

Features:

  • You can validate the answer easily.
  • Support Facebook Messenger.
  • It offers easy to understand report of customer data.
  • You can segment customers to create a personalized message.
  • Collects the data about the customers.

Visit ChatBot >>


6) LiveChat

LiveChat is a tool that provides a complete customer service platform. It helps you to increase your sales. This application supports Facebook, Whatsapp, SMS, Apple Business Chat, and many more.

LiveChat

Features:

  • Feature for chat ratings.
  • Sharing of the file in chat.
  • Transfer your chat to other people.
  • This website live chat software provides rich greeting messages.
  • You can check chat history.
  • Customize the chat the way you like.
  • You can filter out the chat so that you can view only the important information.

Visit LiveChat >>


7) Smartsupp

Smartapp is a program that helps you to communicate with your client in the most natural way. This application enables you to build a long term relationship with customers. It provides an overview of your website visitors.

Smartsupp

Features:

  • You can chat with your customer from an iPhone or Android phone.
  • This tool provides detailed statistics of customer ratings.
  • It automatically links data about clients to smartphones.
  • You can integrate Chat with API.
  • Easily integrate with the e-commerce website.
  • It provides the sound as well as a visual notification whenever customers chat with you.
  • Smartsupp has a fully functional dashboard that can be used in all browsers.

Visit Smartsupp >>


8) MyLiveChat

MyliveChat is a tool that can be added to any website for free. This application supports chatting with iPhone, iPad, or Android mobile Phones. It can be used to engage customers and generate more business leads.

MyLiveChat

Features:

  • Supports unlimited Chat.
  • You can share an image in chat Window.
  • Chat is secured with 128 bit SSL.
  • Supports personalized greetings.
  • Customize the Chat button and company logo.
  • It can be integrated on any website.
  • MyLiveChat uses asynchronous loading of chat messages to manage the speed of the website.

Visit MyLiveChat >>


9) LiveAgent

LiveAgent is software for real-time conversations with customers. It provides chat solution to improve the rate of communication. This tool helps you to convert a website visitor into a business lead.

LiveAgent

Features:

  • It helps you to increase sales.
  • The software enables you to become proactive.
  • It can improve customer satisfaction.
  • You can manage many customers at the same time.
  • LibeAgent helps you to monitor the website.
  • Provides real-time typing-view.
  • Chat windows can be customized.
  • It can be integrated into any website.

Visit LiveAgent >>


10) Chatra.io

Chatra.io is a tool that helps you to talk with your website visitors. This app can be added to any site. It enables you to communicate over Facebook and Email. You can use this program to monitor who is currently browsing your website in real-time.

Chatra.io

Features:

  • It helps you to boost sales.
  • You can chat on the mobile app.
  • It offers a multilingual chat widget.
  • Conversation can be viewed in email.
  • Provides basic visitor information like name, email, and phone number.
  • It encrypts messages using SSL.
  • Provides easy to use browser dashboard.
  • It provides popup wit sound effects when anyone sends a message.

Visit Chatra.io >>


11) Sendinblue

Sendinblue is a program that helps you to connect your customers in real-time. It enables you to manage your customer using your current CRM. You can use this tool to set up the design, engagement, and delivery of transactional messages.

Sendinblue

Features:

  • You can launch Facebook add from the Sendinblue account.
  • It enables you to build your custom landing pages.
  • This tool helps you to automate your marketing messages.
  • It provides detailed statistics of your mails.
  • Sendinblue allows you to connect numerous plugins, like WordPress and Magento.
  • Personalize the Chat the way you like.
  • It can create a seamless experience for your site visitors.
  • You can customize chat colors, business name, and logo.

Visit Sendinblue >>


12) Helpcrunch

Helpcrunch is a customer communication platform. It provides a customizable live chat solution. The tool enables you to exchange files with visitors in Chat.

Helpcrunch

Features:

  • It provides pre-chat forms to collect user information.
  • Gives alert in a popup when someone writes a message.
  • It helps you to process customer requests faster.
  • Customize it to suit your site.
  • This application has built-in responses.
  • Automatically send chat ratings to visitors.
  • You can see visitors live profile.
  • Localize this widget and message for the users coming to various countries.

Visit Helpcrunch >>


13) Chaport

Chaport is a chat widget that enables you to talk with your website visitors. It makes your communication with customers easy. You can use this program to talk with your site visitors in real-time via Chat and solve their issues and boost sales.

Chaport

Features:

  • Share files to visitors in Chat.
  • Replies can be saved.
  • Provides visitor information, including name, location, contact details, and more.
  • Visitors can automatically see widgets in the native language.
  • Support group chats.
  • Send an automatic invitation to website visitors.
  • Customize color, text, and photo.
  • It is mobile friendly.
  • You can receive a message when you are offline.

Visit Chaport >>


14) Formilla

Formilla is a tool that provides the most efficient way to communicate with your clients. It provides real-time support combined with artificial intelligence. This app supports the customization of chat colors and themes.

Formilla

Features:

  • Monitor visitors in real time.
  • Automatically display custom messages to website visitors.
  • You can target visitors by country and by language.
  • Communicate with your customer anywhere, anytime using apps for Android and iPhone.
  • Personalize your Chat.
  • It has shortcuts to access the replies which are already saved.
  • Formilla supports group chat.
  • Integration with more than 500 applications.

Visit Formilla >>


15) Ruby

Ruby is a free live chat application. It provides an easy way to communicate visitors on your website. This software supports unlimited Chat. The tool has a dashboard to manage your Chat.

Pure Chat

Features:

  • It can be customizable.
  • This tool supports iOS and Android devices.
  • You can see the chat history.
  • It allows you to transfer images and documents.
  • Provides chat support.
  • Ruby offers pre-chat information forms.
  • It has built-in SSL security.
  • You can get information about visitors and details of the location.

Visit Ruby >>


16) Nextiva

Nextiva is a tool that helps you to quickly answer customer questions using Chat. This tool provides a shortcut to commonly typed messages.

Nextiva

Features:

  • It helps you to write typo-free messages.
  • Automatically get feedback from your clients.
  • All your communication and data can be managed centrally.
  • You can track the interaction of a customer with your business.
  • This tool provides a real-time view of your clients at an individual level.

Visit Nextiva >>


17) Tawk.to

Tawk is a live chat support software that helps you to establish communication between business and customers. It is one of the best live chat software that enables you to reach customers directly to your mobile app and website. This tool can be integrated with Joomla, Magento, and WordPress based websites.

Tawk.to

Features:

  • Answer chat from your mobile device.
  • Customize visitor widget that suite to your website.
  • Localize messages in your language.
  • It has a predefined shortcut that helps you to respond quickly.
  • This application supports 27+ languages.
  • You can filter out the message you like.
  • A group message is possible.

Link: https://www.tawk.to/


18) ZenDesk Chat

ZenDesk Chat is a tool that can be used for live Chat with clients looking for any help and support. It is one of the best live chat software which offers a fast and easy way to help customers. You can use this tool to reach out to visitors in real-time.

ZenDesk Chat

Features:

  • You can send target based messages, for example, sending messages to complete the purchase process.
  • Provides pre-chat forms to ask visitors to add contact details.
  • Supports chat ratings.
  • You can send a screenshot and animated GIF in Chat.
  • It is integrated with Artificial Intelligence.

Link: https://www.zendesk.com/chat/


19) Intercom

Intercom is an application that helps you to connect your customer through live Chat. It is one of the best live chat software that enables you to convert visitors into business leads. This tool can supports GIFS and emoji symbols.

Intercom

Features:

  • You can share a screen with your customers.
  • It enables you to customize Chat to match your brand.
  • You can route any conversation to the right person.
  • It offers in-depth information on the person you are chatting with.
  • Intercom provides a report on response times and conversation volume.
  • Helps the technical team to answer tough technical questions.

Link: https://www.intercom.com/


20) Drift Live Chat

Drift Live Chat is a tool that helps you to chat with your website visitors. It is one of the best live chat software which offers a routing facility to transfer a message to the right person. It provides a real-time chatting facility with ABM (Account-Based Marketing) account.

Drift Live Chat

Features:

  • This tool can send a welcome message to your customers.
  • It can identify what buyers are searching for.
  • You can route Chat to a different department of your organization.
  • It provides chat to call the facility.
  • Personalize the message
  • Drift Live Chat helps you to identify the buyers you are chatting with.

Link: https://www.drift.com/product/live-chat/


21) Userlike

Userlike is a platform that offers a good way to communicate with customers. It provides a comfortable way for customers to reach you. This application enables you to generate leads naturally from chat conversations.

Userlike

Features:

  • Easily manage and track customer interactions.
  • Supports video, URL preview, and more.
  • Customers can jump to previous conversations.
  • You can record your voice and send it to your customers.
  • Supports Facebook Messenger, Whatsapp, and more.

Link: https://www.userlike.com/en/


22) Kayako

Kayako is a help desk application for personal as well as customer service. This tool helps you to support clients. It can be used on desktop, Android phone, or iPhone. The application enables you to support customers and engage your website visitors.

Kayako

Features:

  • You can easily embed this software into your website.
  • It can be customized to fit your app or website.
  • Helps you to answer customer faster.
  • Conversations can be personalized.
  • You can see customer activities like log page views, shopping history, orders, etc.
  • It provides customer satisfaction ratings.
  • Monitor the performance of your business team through customer feedback and reports.

Link: https://www.kayako.com/


23) Genesys Engage

Genesys Engage is a software that helps you to start a conversation with your clients using live Chat. This application can be used to increase your online sales. It enables you to help customers in real-time and improve customer experience.

Genesys Engage

Features:

  • It enables you to turn your site into two way communication.
  • This application helps you to improve customer experience.
  • You can view the customer profile.
  • Uses HTTPS and TLS for security.

Link: https://www.genesys.com/en-sg/capabilities/live-chat-software


24) Olark

Olark is a software that helps you to communicate with customers effortlessly. You can use it to engage your clients, answer questions, and gather feedback from them. This tool allows you to store notes and transcripts in CRM.

Olark

Features:

  • Automatically send special offers or suggestions to customers in the message.
  • Track visits and page views while you chat with clients.
  • Save transaction into a searchable database.
  • Send Chat to the sales and support tool you are currently using.
  • It provides a real-time dashboard to generate chat reports.
  • Data summaries can gather in your inbox.
  • Olark can be integrated with Google Analytics.

Link: https://www.olark.com/


25) LivePerson

LivePerson is a tool that offers messaging and AI. This app provides a variety of communication channels like Facebook Messenger, WhatsApp, Apple Business Chat, etc. The program gives easy to route, monitor, and manage conversations.

LivePerson

Features:

  • You can personalize the chat invitation.
  • Supports multiple languages.
  • It quickly interacts with customers.
  • This program provides a dashboard to manage the Chat.
  • It offers a seamless experience of managing customers.

Link: https://www.liveperson.com/


26) SnapEngage

SnapEngage is a conversation technology that helps you to transform your customer engagement. This program enables you to customize your workflow. It can automatically synch your ideas into a help desk or CRM.

SnapEngage

Features:

  • Integration with Facebook, Twitter, and WeChat.
  • It is fully customizable.
  • SnapEngage provides a breakdown chat report.
  • Messages are encrypted using SSL.
  • It can prevent a breach of data.
  • Transfer data securely through Chat.
  • You can see the customer rate for a particular service.

Link: https://snapengage.com/

FAQ

❓ What are live chat software?

Live chat software is an online customer service tool having help desk software, online chat, and capabilities of web analytics.

🚀 Which are the Best Live Chat Software?

Below are some of the Best Live Chat Software:

👉 What are the common features of live chat applications?

The common features of live chat applications are:

  • These tools help you to focus on the communication between business and customers.
  • Offers message filtering facilities.
  • It enables you to customize the chat windows the way you like.
  • You can message in the group.

💻 How live chat tools work?

Live chat tools work in the same manner as a general desktop application. The main difference between these two is that visitors visiting the website do not need to install any software.

⭐ What are the benefits of live chat applications?

Some benefits of live chat applications are:

  • Improve customer service.
  • Resolve any problem faster.
  • Increase sales
  • It reduces expenses.