9 Best FREE Live Chat Software & Apps (2025)

If you need a reliable live chat software for your online customer service tools that offer help desk software, online chat, and web analytics, then you have come to the right place. These tools help you focus on the communication between business and customers. Many such applications offer a message filtering facility as well. Additionally, they enable you to customize the chat windows the way you like.

After 100+ hours of in-depth research, I reviewed 40+ best live chat software options to bring you this exclusive list. My well-researched and insightful article highlights the features, pros and cons, and pricing of both free and paid software. This trusted guide will help you choose the perfect solution for your needs. Discover the full article for comprehensive and verified insights. Read more…

BEST Live Chat Software & Apps Online [Free & Paid]

Name	Best For	Free Trial	Link
👍 Zoho SalesIQ	Best overall live chat software (Easy setup)	15-Days Free Trial	Learn More
👍 Landbot	Best free live chat software	14-Days Free Trial	Learn More
ChatBot	User-friendly no-code chatbot builder	14-Days Free Trial	Learn More
LiveChat	Best for sales and marketing teams	14-Days Free Trial	Learn More
Tidio Chat	Best live chat software for small businesses	7-Days Free Trial	Learn More

1) Zoho SalesIQ

Zoho SalesIQ made my customer communication smooth and productive. I particularly liked how it allowed me to monitor visitors and connect with them in real-time. The analytics feature, powered by AI, offered me detailed insights that improved my strategy. In my opinion, this tool is great for teams aiming to enhance their customer engagement.

SalesIQ live chat offers robust chat features, including chat routing, history, notes, notifications, transfers, audio calling, and group chats. With its mobile SDK, Mobilisten, you can send personalized push notifications to offline customers. It also ensures accurate routing by directing chats to the right department based on traffic source, landing page, lead stage or visit history. It offers REST and JavaScript API support and provides location tracking of visitors. Zoho SalesIQ also lets you pull data from your CRM and ticketing software and place it beside the chat.

Features:

• Visitors Insights: You can gain real-time insights into website visitors, sorted by priority. View details like name, location, actions, time spent, and pages visited to provide a tailored customer experience seamlessly.
• Lead Scoring: I could build bots effortlessly using an intuitive interface. It allowed me to create response flows, set actions, and deploy them without any coding expertise. This is one of the easiest ways to make automation accessible and straightforward.
• Codeless Bot: Users can build bots effortlessly using an intuitive interface. Hence, you do not have to be a coding expert to create this bot, allowing beginners to customize and build bots according to requirements. 
• Instant Messaging: It helps you integrate Facebook, Instagram, Telegram, and WhatsApp into one dashboard. Hence, I could manage customer conversations efficiently across preferred channels without switching between platforms.
• Abuse Management: You can mask or restrict terms using the profanity library to protect your agents from all kinds of verbal abuse.
• Pre-Saved Replies and Typing Preview: It helped my agents use pre-saved replies for common questions. I could also view what visitors were typing in real-time, which helped me offer more efficient responses.

👉 How to Get Zoho SalesIQ for Free?

• Go to Zoho SalesIQ
• Click on “Try Zoho SalesIQ Now,” sign up, and enjoy a 15-day free trial with no credit card required.

Visit Zoho SalesIQ >>

15-Days Free Trial

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2) Landbot

Landbot is an AI chatbot tool that offers one of the top live chat apps and software options. It allowed me to convert leads, collect data, and tailor client journeys seamlessly. As per my observation, it is great for handling and automating chats across key messaging channels like WhatsApp or Messenger. Additionally, Landbot provides seamless integrations with tools like Airtable, Slack, Mailchimp, Stripe, Zapier, and Salesforce etc.

I could also offer better support for complex issues via audio calls or screen-sharing sessions directly from the chat interface for improved communication. Key features include revenue growth, operational efficiency, improved team performance, and customizable workflows. It seamlessly transfers conversations from bot to human and back, and its engagement leads to better conversion.

Features:

• Time-saving Setup: I could create and launch chatbots quickly with an intuitive visual builder that is perfect for non-technical users. It helps you save valuable time by simplifying the process.
• Enhanced Revenue Opportunities: It helps enhance revenue opportunities by driving engagement and converting leads effectively. I could also use it to nurture customer retention through personalized journey-focused conversations.
• Proactive Chat: Landbot automatically initiates chats based on visitor behavior. I noticed that it takes note of the time spent on a page or specific actions and guides the potential leads toward conversion.
• Improve Customer Satisfaction: You can use it to minimize wait times by offering self-service options with automated FAQs or seamless human support for inquiries.
• All in One Place: It helps you create, deploy, and analyze your conversational strategies from a centralized location. I also received tools to build frictionless, engaging, and overall memorable customer experiences.
• Team Collaboration: It can boost team productivity with a unified chat manager offering routing rules, efficient tools, and handy shortcuts.

👉 How to Get Landbot for Free?

• Go to Landbot
• Click on “Try Landbot Free” and sign up using your work email. No credit card is required. (You can also use its Free Forever plan that offers 100 chats per month)

Visit Landbot >>

14-Days Free Trial

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3) ChatBot

ChatBot allowed me to enhance my customer communication significantly. I discovered its customizable templates, which were ideal for adapting to specific customer needs. I realized this tool offers a great way to manage and support customers quickly. In my experience, it is top-notch for improving customer interactions.

This live chat software offers a range of features, including chat customization, custom greetings, scheduling, a drag-and-drop builder, Facebook Messenger integration, real-time reporting, and A/B testing. I also received customer segmentation to create personalized messages, enabling faster and more accurate problem resolution for clients. It offers instant email alerts and easy-to-understand reports on customer data. You can validate the answer easily using this tool, which provides assistance in English.

Features:

• AI-Powered Efficiency: It provides human-like responses and maintains continuous customer engagement with AI automation, thus eliminating the need to expand your support team.
• Predefined Chatbot Templates: Use ready-made templates for specific chatbot skills, including product suggestions, discount offers, and lead collection, to streamline interactions and deliver quick results.
• Visual Builder: I received a user-friendly drag-and-drop interface. This builder allowed me to create and customize chatbots without any coding knowledge.
• Sales-Boosting Engagement: It instantly displays personalized product recommendations to website visitors. Therefore improving user engagement and driving higher conversions.
• Metadata-backed Decisions: ChatBot lets you measure reports in real-time, collect user data automatically while chatting, and get access to all chats.
• Teamup: You can add team members to your ChatBot account within just a few clicks. This helped me collaborate and create better customer engagement.

👉 How to Get ChatBot for Free?

• Go to ChatBot
• Enter your business email and click the “Sign Up Free” button to start your free 14-day trial; no credit card is required.

Visit ChatBot >>

14-Days Free Trial (No Credit Card Required)

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4) LiveChat

LiveChat is a remarkable tool that allowed me to streamline customer service with its integration options. I noticed that it helps improve sales by facilitating real-time conversations. It also modifies the chat window’s appearance to match the brand look, including changes to colors, fonts, and logos, ensuring seamless integration with your website’s design.

Its capability to facilitate instant communication between your team and the clients helps with faster responses with accuracy. Moreover, it offers chat ratings and allows chat transfers to other team members, enhancing overall functionality.

Features:

• AI-Driven Resolutions: It can help you resolve up to 80% of cases efficiently using AI chatbots. Thus empowering agents to handle complex customer issues while serving more visitors quickly.
• Live Chat Engagement: You can use live chat to connect with website visitors instantly. It helped me add automated pre-set messages or start conversations manually to keep potential customers engaged.
• Sales Enablement Tools: Equip sales teams with live chat features to qualify leads, boost sales, and enhance customer experience on e-commerce platforms.
• Insightful Reporting: I could access user-friendly live chat reports that helped me uncover key insights. This was one of the easiest ways to make data-backed business decisions without needing a data analyst.
• File Sharing: It allowed me to exchange files, such as images and documents, during chat sessions. Hence, I was able to offer better support through visual aids and information sharing.
• Filter: LiveChat helped me focus on critical information, making it one of the best solutions available. Therefore, your agents can concentrate on priorities instead of getting stuck with minor issues. 

👉 How to Get LiveChat for Free?

• Go to LiveChat
• Enter your business email and click the “Sign Up Free” button to start your free 14-day trial, no credit card required.

Visit LiveChat >>

14-Days Free Trial (No Credit Card Required)

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5) Tidio Chat

Tidio Chat is one of the best platforms for customer engagement. I could access quick reply features that made customer interactions smoother. Its advanced chatbots allowed me to customize automation and handle queries efficiently. Additionally, its integration with tools like MailChimp and Google Analytics is perfect for boosting productivity.

Lyro, a chatbot offered by Tidio, provides personalized assistance by learning from your FAQs within seconds and delivering detailed, helpful answers. It ensures advanced customer service, capable of solving up to 70% of customer issues while maintaining affordability at just $0.7 per customer.

Features:

• AI-Powered Support: Lyro’s AI chatbot solves customer issues across multiple channels. It delivers responses within six seconds using human-like language and your data, eliminating the need for extra hiring.
• Activity Tracking: I found it great for engaging visitors instantly with live chat, tracking their activity across my website, and offering personalized discounts. It also helped me manage messages from all channels in one dashboard, which allowed me to monitor agent performance through actionable analytics.
• Customer Retention: It helps boost loyalty by automating sales and support with pre-designed or custom workflows. I could easily handle missed conversations, recover abandoned carts, recommend products, and offer discounts effortlessly using a drag-and-drop interface.
• Smart Ticket Management: You can streamline ticket resolution with an intelligent system that allows you to manage, prioritize, assign, and respond to customer requests in a single unified platform. 
• Unlimited Replies with Lyro: Lyro can assist customers with multiple chats per interaction, and it is counted as a single conversation. Even the returning customers who presume their chat doesn’t affect your monthly limit.

👉 How to Get Tidio Chat for Free?

• Go to Tidio Chat
• Click on the “Get Started Free” button to create a free account. No credit card is required, and you can enjoy a 7-day trial to explore all Tidio features at no cost.

Visit Tidio >>

7-Days Free Trial

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6) Smartsupp

I found that Smartsupp is great for streamlining client communication. It allowed me to engage with customers and build stronger connections with ease. The tool made visitor tracking simple by providing helpful insights into user activity. 

This best free live chat software is highly compatible with applications like Facebook Messenger, Telegram, and WhatsApp. I could also use it with platforms such as WordPress, PrestaShop, Shopify, OpenCart, Google Analytics, and more, making it an excellent choice for e-commerce websites. This tool also provides detailed statistics of customer ratings, which allowed my team to work on weaknesses.

Features:

• AI Engage: You can utilize AI-driven engagement, which helps you send personalized messages at optimal times. This increases the chance of lead conversions and customer retention.
• Automated Assistance: Using chatbots to handle queries anytime helped me manage customer interactions more efficiently. I could decide when a live agent is needed for complex issues, which is an excellent solution for adequate customer support.
• Lead Capture: It helped me make sure that I miss no opportunity by capturing leads around the clock for my sales team to follow up. Hence, I could capture more leads without letting the conversation go cold. 
• Virtual Shopping Helper: You can use Smartsupp Mira AI to improve satisfaction with instant support, product advice, and tailored recommendations.
• Alerts: I found it great for ensuring no chat is missed, with sound and visual notifications. Therefore, no important conversations were left unread, and customers remained satisfied. 

• Analytics and Reporting: I was delighted to gain detailed reports on chat performance and customer satisfaction. Moreover, I received insights into agent efficiency that help in making strategic decisions.

👉 How to Get Smartsupp for Free?

• Go to Smartsupp
• Click on the “Sign up – it’s free” button to create a free account and enjoy a 14-day trial. No credit card is needed. Your customers are already on your website, so start chatting with them now.

Visit Smartsupp >>

14-Days Free Trial

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7) Tawk.to

Tawk.to offers an excellent way to enhance customer communication. It helped me engage customers through apps and websites quickly. This tool offers features like chat routing, history, file sharing, notifications, video recordings, emojis, group messaging, and screen sharing. It also includes customizable branding, offline forms, canned replies, team collaboration, typing indicators, video and voice add-ons, unlimited agents, detailed reporting, agent alerts, visitor management, and more.

Using this, too, I could customize visitor widgets that suit my website. I could also localize messages in my preferred language and filter out the messages I liked. The best thing about this live chat software is that it makes sure that all your communications are protected with robust encryption protocols for complete privacy and security.

Features:

• Live Chat: I can effortlessly integrate live chat into my website for free. It is perfect for those who need to monitor and engage visitors through customizable pages or mobile apps. This is one of the easiest ways to boost real-time communication.
• Automated Triggers: It allowed me to set up automated messages that are based on visitor behavior. This helps engage better with potential customers and guide them through the sales funnel.
• Customizable Widgets: It helps personalize your chat widgets to align with your brand’s aesthetics. This allowed seamless integration with my website’s design, adding to our company’s professionalism.
• Knowledge Base: You get instant solutions with a free, customizable Knowledge Base that ensures both your team and customers find answers quickly.
• Customer Management: It leverages a free CRM to track leads, share data, and enhance collaboration for a more effective sales process.
• Tracking: I received Engagement, Sentiment, and Geo IP tracking of visitors. You can also view the pages your visitors are on in real-time and track their entire customer journey.

👉 How to Get Tawk.to for Free?

• Go to Tawk.to
• Click on the “Get Started” button to create a completely free account for the 100% Free Live Chat Software.

Link: https://www.tawk.to/

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8) Intercom

Intercom helped me connect with my customers through real-time chat. It is one of the best live chat software I have used to turn visitors into leads. I liked that it supports GIFs and emojis, which makes conversations more engaging. Its core features include customizable branding, AI response bots, typing indicators, business messenger, automated answers, outbound messages, product tours, and more.

It offers REST API support and allows location tracking of visitors. With Intercom, the technical team can answer tough technical questions. It also helped me customize the Chat to match my brand. Furthermore, I could share the screens with the customers and route conversations to the right agent for an enhanced communication experience.

Features:

• Human-Quality AI Agent: Fin 2, the next-generation AI agent, delivers human-quality service, managing frontline support efficiently and freeing your team for impactful tasks.
• Multilingual Conversations: I could handle conversations seamlessly across email, phone, and messenger. Everything is routed to my inbox, which is one of the most effective ways to ensure streamlined resolutions.
• AI-Powered Assistance: Fin AI Copilot acts as a personal AI assistant for agents, providing instant answers and enhancing customer relationship-building efforts.
• Omnichannel Support: It helped me offer instant service and exceptional experiences with omnichannel support. Thus, allowing seamless communication across channels and an integrated help center for complete customer satisfaction.
• Ticket Management: You can simplify complex issue resolution with tickets that maintain conversation continuity. Therefore, it makes sure there’s no tool-switching or lost context during collaboration.
• Switch Calls: I could use it to reduce the phone wait time as it lets customers switch to messaging mid-calls. This increases customer retention and makes sure that their queries and issues are resolved timely. 

👉 How to Get Intercom for Free?

• Go to Intercom
• Click on the “Start Free Trial” button, enter your work email, and begin your 14-day free trial. No credit card is required.

Link: https://www.intercom.com/

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9) Olark

Olark is a great way to enhance communication with your clients. I was able to chat in real time, collect feedback, and integrate notes with CRM for seamless management. The tool’s phenomenal support for JavaScript API and visitor tracking made it a superior choice for improving client relations during my analysis.

It offers real-time chat features like routing, history, notes, notifications, and video recordings, along with team management and live chat accessibility. I could use it to track visits, page views, and transactions while generating chat reports. 

Features:

• Access to Data: Olark offers simple and functional live chat features to help you achieve business goals like more leads, higher sales, or improved service. I was able to access data in transcripts easily for smarter decisions and better results.
• Add Professional Look: It lets you match your Olark chat box to your brand with quick visual tweaks. A stylish, on-brand chat box attracts more conversations, boosts sales, and ensures happier customers effortlessly.
• Automation Rules: Olark’s automation rules streamline workflows by engaging customers automatically. It helped me send tailored messages, route chats, and control chat box visibility to save time and deliver a superior experience.
• Real-Time Analytics: You can monitor chat volume, satisfaction, and agent activity with real-time analytics. Olark’s live chat reports also ensure smarter staffing decisions and deliver summary insights directly to your inbox.
• Custom Forms: I could create personalized forms to collect visitor details before a chat starts. Use the drag-and-drop editor to gather names, emails, preferences, or issues, empowering teams with powerful customer context.

👉 How to Get Olark for Free?

• Visit Olark website
• Click on the “Free Trial” button to create your Olark account and start your 14-day free trial.

Link: https://www.olark.com/

How Did We Choose Best Live Chat Software and Apps?

At Guru99, we are committed to providing accurate, relevant, and objective information to answer your questions. After over 100 hours of research, I reviewed 40+ free live chat apps and software options to bring you a well-curated list. This trusted guide highlights the features, pros, cons, and pricing of free and paid tools. Choosing the right software can improve user engagement and satisfaction.

Below are the critical factors that we have considered while selecting the tools:

• Ease of Use: We focused on tools that are simple to navigate and great for beginners. This also includes desktop and mobile-friendliness along with a clean interface. 
• Define Your Business Needs: Like a tailored suit, your live chat software must fit your business perfectly. Understanding your purpose for using the software can benefit your workflow. 
• Feature Set: It is important to consider software that provides essential features like chat history and integrations. You must also ensure that it includes all the features required for your business.
• Cost-Effectiveness: We included options that offer top-notch service without any financial commitment. They also offer free trials, which help you test the tool before purchasing them. 
• Customization: We made sure to include tools that allow you to tailor the interface to your branding needs.
• Support Availability: It is a good idea to select tools with reliable customer support to avoid downtime. Hence, most of the providers in this list offer 24/7 support and offers instant replies.
• Reviews: Lastly, pay attention to other businesses’ experiences. Check out reviews and ratings before considering the software. Industry expert Jane Smith suggests, “Always read reviews before making your final decision. They offer valuable insight from a user’s perspective.”

Which Companies Should Buy Live Chat Customer Support?

Almost any business can benefit from a live chat customer support system, but certain types of companies find it particularly advantageous. Here’s a look at the categories of businesses that should consider investing in live chat customer support:

• E-commerce Businesses
• Service Providers
• Software Companies
• Education Institutions
• Travel and Hospitality Industry
• Healthcare Industry

While these sectors can benefit immensely, the reality is that live chat customer support is becoming increasingly important for any business aiming to provide exceptional customer service, reduce response time, and increase customer satisfaction and conversion rates.

How to Add Live Chat Software on the Websites?

Each live chat software will have a slightly different setup process. However, I have given the steps to offer a general guide to what you should expect.

• Step 1) Choose a Live Chat Software
• Step 2) Create an Account
• Step 3) Configure Your Settings
• Step 4) Install the Software on Your Website
• Step 5) Train Your Staff
• Step 6) Test the Software
• Step 7) Go Live

Verdict

In this analysis, I have highlighted some phenomenal live chat tools to enhance customer interaction. Each tool brings a unique set of features to help businesses resolve communication challenges effectively. Here are my recommendations:

• Zoho SalesIQ: It stands out as a comprehensive and customizable platform with powerful integrations. Thus enabling businesses to offer robust support and track visitor activities.
• Landbot: This tool delivers a user-friendly experience with its no-code chatbot builder. I found it great for managing multi-channel conversations efficiently.
• ChatBot: It impressed me with its secure, AI-driven functionality and no-code builder. Hence, it is one of the top choices for businesses seeking tailored customer support.