15 Best FREE Live Chat Apps Online (2023)
Matthew Martin
Live chat software are online customer service tools having help desk software, online chat, and web analytics. These tools help you to focus on the communication between business and customers. Many such applications offer a message filtering facility. It enables you to customize the chat windows the way you like.
Following is a handpicked list of Top Live Chat Software, with their popular features and website links. The list contains both open source (free) and commercial (paid) software. Read more…
3CX Live Chat empowers customer communication with a free solution that’s incredibly easy to set up and use. In conjunction with 3CX Free, it has the ability to transform your website communication to multichannel.
BEST Live Chat App [Free & Paid]
| Name | Free Trial | Platform | Link |
|---|---|---|---|
| 👍 3CX Live Chat | Lifetime Free Basic Plan | Web, iOS and Android | Learn More |
| 👍 Zoho SalesIQ | 15 Days Free Trial | Android and iOS | Learn More |
| Tidio Chat | 7 Days Free Trial | Android, iOS, web and desktop | Learn More |
| Landbot | 7 Days Free Trial | Android and iOS | Learn More |
| ChatBot | 14 Days Free Trial (No Credit Card Required) | Windows | Learn More |
| FreshChat | 21 Days Free Trial | Windows, iOS and Android | Learn More |
1) 3CX Live Chat
3CX Live Chat empowers customer communication with a free solution that’s incredibly easy to set up and use. In conjunction with 3CX Free, it has the ability to transform your website communication to multichannel.
3CX seamlessly integrates calls, live chats, FB, and SMS, offering free live calls directly from browsers without any advertising or “powered by” links. Its pop-out chat box boasts a customizable design, and there are no monthly subscriptions. With REST API support, location tracking, and compatibility with apps like Telegram, Viber, and Skype, 3CX is a comprehensive solution.
API: REST
Notifications: Yes
File Sharing: Yes
Free Trial: Life Time Free Basic Plan
Features:
- Voice Call: Elevate a chat to a voice or video call at the touch of a button
- WhatsApp: Deliver WhatsApp business messages direct to your Web Client, Desktop, and Smartphone Apps
- Assignment: Assign chats to a particular agent or groups of agents
- Integrations: Seamlessly integrate with CRM, Zendesk, Hubspot, Freshdesk, Salesforce, ConnectWise, Salesforce, Vtiger, Bitrix24, and MongoDB
- Missed Calls: View missed chats and chat history
- Other Features: Key features include call recording, staff training, web conferencing, chat history, notifications, video recordings, AI response bots, canned replies, team collaboration, file sharing, and typing indicators.
- Mobile App: Offers robust Android and iOS apps.
Pros
Cons
Pricing: Has a generous Free Tier. Small business plan starts at $175 per system (not user)
Free Trial: Lifetime Free Basic Plan
Lifetime Free Basic Plan
2) Zoho SalesIQ
Zoho SalesIQ is an all-in-one AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers your sales, marketing, and support teams the perfect tool with all the features they’ll need to communicate with every visitor throughout the customer lifecycle.
It offers REST and JavaScript API support and provides location tracking of visitors. Zoho SalesIQ also lets you pull data from your CRM and ticketing software and place it beside the chat.
API: REST and JavaScript
Notifications: Yes
File Sharing: Yes
Free Trial: 15 Days Free Trial
Features:
- Chat features: Provides Chat routing, chat history, chat notes, notifications, video recordings, chat transfer, audio calling, and group chat.
- Accurate routing: Reroute the chats to the correct department based on the customer’s traffic source, landing page, lead stage, number of visits or chatsand more.
- Push notifications: Stay connected with offline customers by sending contextual and personalized push notifications with SalesIQ’s mobile SDK, Mobilisten.
- Abuse management: Mask or restrict terms using the profanity library to protect your agents from all kninds of verbal abuse.
- Integrations: It seamlessly integrates with CRM, Desk, Unbounce, Tumblr, LightCMS, VIRB, Joomla,Weebly, Yola, and Magento.
- Compatibility: This service is also compatible with other applications, including Viber, Facebook Messenger, Telegram and VK.
- Other features: It provides Customizable branding, Offline form, AI Response Bots, Team collaboration, File sharing, Canned replies, and Typing indicators. This tool also offers Website visitor insights, Lead scoring, and Codeless bots.
- Support: It provides customer support via Chat, Email, and Phone
- Live Chat App: Android and iOS
Pros
Cons
Pricing: Its Basic plan costs $7 per month, professional costs $12.75 monthly, and $20 per month for Enterprise plan.
Free Trial: 15 Days Free Trial
15 Days Free Trial
3) Tidio Chat
Tidio Chat is a platform that offers a better way to connect with your client. This program helps you to reply to your potential customer quickly and effortlessly. It offers a wide range of chatbots and automation. You can use it to seamlessly connect with third-party apps like WordPress, Wix, MailChimp, Google Analytics, and more.
This chat application offers REST, and JavaScript API support, and it is easily customizable software. You can easily add it to your website. Tidio uses the mobile app to keep in touch with your customers.
Tidio also provides a chatbot named Lyro that offers advanced customer service and is capable of solving up to 70% of customer issues.
API: REST and JavaScript
Notifications: Yes
File Sharing: Yes
Free Trial: 7 Days Free Trial
Features:
- Chat features: Tidio provides chat routing, chat history, notifications, video recordings, live typing, and pre-chat surveys.
- Chatbot: Lyro is a chatbot that can provide personalized assistance as it learns from your FAQs in just seconds and produces intricate and helpful answers. It offers ultimate customer support for only $0.7 per customer.
- Unlimited replies with Lyro: Lyro can assist customers with multiple chats per interaction, and it is counted as a single conversation. The returning customers who presume their chat does not affect your monthly limit.
- Integrations: It seamlessly integrates with Shopify, WordPress, Squarespace, Wix, Magento, Shopware, Weebly, E-commerce, Messenger, Instagram, and External Email Inbox.
- Compatibility: It is compatible with other applications, including Facebook, Viber, and Telegram, for multichannel customer service.
- Other features: Offers Real-time chatting, canned replies, One Shared Inbox, Quick Responses, Easy installation, Elegant widget, Analytics, and Chatbot building assistance. It also provides customizable branding, Team collaboration, and File sharing.
- Support: It provides customer support through email and chat.
- Live Chat App: iOS, Android, web, and desktop
Pros
Cons
Pricing: Its plans start at $29 a month for a starter pack, the Communicator pack is $25 per month per seat, and Chatbots for $29 per month.
Free Trial: Includes a lifetime free plan and a 7 Days Free Trial
7 Days Free Trial
4) Landbot
Landbot is an AI chatbot tool that helps you to convert leads, capture data, and personalize client journeys in real time. It allows you to manage and automates conversations on the main messaging channels.
This tool offers REST API support and provides event tracking of visitors. It seamlessly transfers conversations from bot to human and back, and its engagement leads to better conversion.
Features:
- All in one place: It helps you to create, deploy and analyze your conversational strategies from a centralized location. Offers tools to build frictionless, engaging, and overall memorable customer experiences.
- Chat features: It provides chat history, notifications, and video recordings and offers AI response bots, team collaboration, and file sharing.
- Ready-to-use templates: You can browse through Landbot’s library and find the right template for your business to create a chatbot.
- Integrations: Seamlessly integrate with Airtable, Slack, SendGrid, Calendy, Dialogflow, Mailchimp, Stripe, Webhook, Zapier, Salesforce and Segment.
- Compatibility: It is compatible with other applications, including WhatsApp, Facebook Messenger, Telegram, Viber, LINE, WeChat and KakaoTalk.
- Other features: Landbot offers Revenue Growth, Operational Efficiency, Improved team efficiency, Flow operations, and Customization.
- Support: It provides customer support via Contact Form
- Live Chat App: Android and iOS
Pros
Cons
Pricing: Its plan starts at €30 per month, the Pro pack charges €80 per month, and the Business plan costs €300 per month
Free Trial: It has a free forever Sandbox plan and includes a 7 Days Free Trial.
7 Days Free Trial
5) ChatBot
ChatBot is a tool that helps you to communicate with customers. It has ready-to-use templates that can be customized according to your vision. This program helps you to connect and support customers fast.
It offers instant Email alerts and easy-to-understand reports of customer data. You can validate the answer easily using this tool, which provides assistance in English.
API: REST and JavaScript
Notifications: Yes
File Sharing: Yes
Free Trial: 14 Days Free Trial (No Credit Card Required)
Features:
- Chat features: Provides Chat customization, Custom greeting, Scheduling, Drag, and drop builder, Facebook Messenger, real-time reporting and A/B testing.
- Personalization: It lets you segment customers to create a personalized message. Thus, you can solve client problems faster with more accuracy.
- Metadata-backed decisions: ChatBot lets you measure reports in real-time, collect user data automatically while chatting and get access to all chats.
- Teamup: You can add team members to your ChatBot account within just a few clicks. This helps you collaborate and create better customer engagement.
- Integrations: Chatbot can seamlessly integrate with Slack, Zendesk, Salesforce, Zapier, WordPress, Facebook Messenger, and Dropbox.
- Templates: It offers pre-built templates for Marketing, Sales, and Support as per your business needs.
- Other features: Offers Unsupervised AI Learning, Omnichannel Messaging, No-Code Visual Flow Builder, Sentiment Analysis, Live Chat Handover & Intelligence, and Natural Language Processing.
- Support: It provides customer support through Live Chat
- Supported platforms: Windows
Pros
Cons
Pricing: Its plans start at $52 a month, the Team plan charges $142 per month, and the Business plan charges $424 a month. ChatBot’s Enterprise plan has custom pricing available.
Free Trial: 14 Days Free Trial (Credit Card not needed)
14 Days Free Trial (No Credit Card Required)
6) FreshChat
FreshChat can instantly deploy AI-powered chatbots using a low-code, easy-to-use bot builder. It helps customers resolve their problems fast. FreshChat helps you reach your customers on their favorite channels – Web, Mobile, WhatsApp, Facebook Messenger, Apple Business Chat, and LINE.
It lets you deliver targeted messages, take a proactive approach, and offer instant Email and SMS alerts. You can also receive a real-time visual overview of your team’s performance.
API: REST and JavaScript
Notifications: Yes
File Sharing: Yes
Free Trial: 21-Days Free Trial
Features:
- Centralized inbox: Allows you to use a single Inbox to access customer data and third-party apps to quickly resolve incoming conversations.
- Chat features: It provides Chat customizatio, Custom greeting, Contextual analytics, Facebook Messenger, A/B testing, and real-time reporting
- Pre-built templates: This chat application offers templates for Marketing Automation and Email.
- Integrations: It integrates easily with Freshdesk, Shopify, Zendesk, Slack, Stripe, and Salesforce.
- Languages: FreshChat supports German, Dutch, French, Portuguese, Spanish, Swedish, Japanese, and Korean languages.
- Other features: Offers Canned Response, Live Translate, Bulk action, Real-time Dashboard, Custom Reports, Custom workflows, and Scenario Automation.
- Support: It offers customer support via Live Chat, Contact Form, Email, and Phone
- Supported platforms: Windows, iOS, and Android.
Pros
Cons
Pricing: Its starting plan costs $15, the Pro plan costs $39, and the Enterprise plan charges $69, all these plans are billed monthly.
Free Trial: It offers a lifetime free plan and has a 21-Days
21-Days Free Trial
7) LiveChat
LiveChat is a tool that provides a complete customer service platform. It helps you to increase your sales. This application supports Facebook, Whatsapp, SMS, Apple Business Chat, and many more.
It offers Reporting and Omnichannel API support and provides location tracking of visitors. It has a feature for chat ratings and also allows you to transfer your chat to other people.
API: Reporting and Omnichannel
Notifications: Yes
File Sharing: Yes
Free Trial: 14 Days Free Trial (No Credit Card Required)
Features:
- Chat features: Provides Chat routing, chat history, chat notes, chat customization, and notifications. It also provides customizable branding, Offline form, AI Response Bots, Team collaboration, and File sharing.
- Filter: LiveChat includes filters that can filter out the chat so that you can solely view the important information and take the required action instantly.
- Reports and analytics: It offers chat reports, data summaries, agent reports, customer reports, customer reports, and dashboards.
- Integrates: It integrates with Twitter, Zoom, Message Translator, Clearbit, Super-Agent, Stripe, SneakPeak, HubSpot, Salesforce and Calendly.
- Compatibility: It is compatible with other applications, including Telegram and Viber.
- Other features: It offers Customer engagement, Chat widget customization, Ticketing system, Sales and e-commerce, Team management, Full widget customization, Multiple brandings, Agent groups and more.
- Support: It provides customer support using Chat and Contact Form
- Live Chat App: Windows, Web Browser, Android, iOS, and Mac
Pros
Cons
Pricing: its plans start at $20 a month, $41 for the Team plan, $59 for the Business plan, and custom pricing for the Enterprise plan. All these plans are billed annually and priced monthly, and it also offers just monthly plans.
Free Trial: 14 Days Free Trial (Credit Card not needed)
14 Days Free Trial (No Credit Card Required)
8) Smartsupp
Smartsupp is a program that helps you to communicate with your client in the most natural way. This application enables you to build a long-term relationships with customers. It provides an overview of your website visitors.
With Smartsupp, you get REST API support, and it provides location tracking of visitors. This tool also provides detailed statistics of customer ratings.
Features:
- Chat features: Provides Chat routing, chat history, notifications, chat box customization, video recordings, customizable branding, multi-language chatbot, and file sharing.
- Alerts: You will never overlook a chat as it provides a sound as well as a visual notification whenever customers chat with you.
- Integrations: It integrates with PrestaShop, WordPress, OpenCart, Google Analytics, Joomla, Webnode, Shopify, Adobe Muse, Atomer, ePages, eStranky, eshop-rychle, FASTcentrik, and Gambio. It also easily integrates with the e-commerce website.
- Compatibility: It is compatible with other applications, including Facebook Messenger, Telegram, and WhatsApp.
- Other features: Its other features include an Offline form, AI Response Bots, Team collaboration, Canned replies, Offers Data privacy and security, Customer satisfaction rating, Personal shortcuts, Google Analytics connection, and Team statistics.
- Support: It provides customer support via Email, FAQs, and Tutorials.
- Live Chat App: Android and iOS
Pros
Cons
Pricing: Its plan starts at $19.5 a month, the Pro plan starts at $48 per month, and its Ultimate plan is customizable.
Free Trial: It has a forever free plan and provides a 14 Days Free Trial
14 Days Free Trial
9) Helpcrunch
Helpcrunch is a customer communication platform. It provides a customizable live chat solution. The tool enables you to exchange files with visitors in Chat.
It offers REST and JavaScript API support. This chat application also provides location tracking of visitors and has pre-chat forms to collect user information. Helpcrunch lets you process customer requests faster, and you can customize it to suit your site.
Features:
- Chat features: Provides chat routing, chat history, chat notes, notifications, and video recordings. It also offers file sharing, chat widget customization options, auto messages, chat transcripts, and online status indications.
- Shared inbox: Using Helpcrunch, you can have a unified shared inbox. It lets you access all the communication channels in one inbox along with your team members for effective collaboration.
- Notifications: You will never miss a message as it sends an alert in a popup form when someone writes a message. It also automatically sends chat ratings to visitors.
- Integrations: It integrates with Zapier, Slack, Messenger, Instagram, Google Analytics, WordPress, Webhooks, WhatsApp, HubSpot, Salesforce, Pipedrive, Jira, and Segment.
- Compatibility: Helpcrunch is compatible with other applications, including Viber, Facebook Messenger, and Telegram.
- Other features: Offers Customizable branding, Offline form, AI Response Bots, Team collaboration, and Typing indicators. You also get Knowledge base integration and Reports.
- Support: It provides customer support via Email, Phone, Contact Form, and Chat
- Live Chat App: Android and iOS
Pros
Cons
Pricing: Its starter plan costs start from $12, pro starts from $20 plan and $495 for an unlimited plan. All the plans are billed monthly.
Free Trial: You get a 14 Day Free Trial
14 Days Free Trial
10) Nextiva
Nextiva is a tool that helps you to quickly answer customer questions using Chat. This tool provides a shortcut to commonly typed messages.
All your communication and data can be managed centrally with Nextiva, and it also provides location tracking of visitors.
Features:
- Chat features: Provides Chat routing, chat history, notifications, and video recordings. It can also Convert Chats to Cases, offers Internal Chat, Monitor Chats with Reports, Nextiva Chat Widget, Customize Chat Buttons, and File sharing.
- Tracking: You can track the interaction of a customer with your business. It also provides a real-time view of your clients at an individual level.
- Integrations: Nextiva integrations include Zoho, Salesforce, HubSpot, Zendesk, Microsoft Outlook, NetSuite, Workbooks, ServiceNow, and SugarCRM.
- Compatibility: It is compatible with other applications, including Viber and Facebook Messenger.
- Other features: Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, and Internal Wiki.
- Support: It provides customer support via Email, Chat, Phone, and Contact Forms.
- Live Chat App: Windows, iOS, macOS and Android
Pros
Cons
Pricing: Its starting plan starts at $18 a month per user, professional starts at $22.95 per month/ per user, and Enterprise plan costs $32.95 per month/per user.
Free Trial: It offers a 14 Day Free Trial
Link: https://www.nextiva.com/products/live-chat-software.html
11) Tawk.to
Tawk is a live chat support software that helps you to establish communication between business and customers. It is one of the best live chat software that enables you to reach customers directly to your mobile app and website. This tool can be integrated with Joomla, Magento, and WordPress based websites.
It lets you customize visitor widget that suite to your website. You can also localize messages in your language and filter out the message you like.
Features:
- Chat features: Tawk.to has Chat routing, chat history, File sharing, notifications, and video recordings. It also offers 1880+ emojis, agent Agent Messaging, Group Messaging, and Screen Sharing.
- Tracking: It provides Engagement, Sentiment, and Geo IP tracking of visitors. You can also view the pages your visitors are on in real-time and track their entire customer journey.
- Integrations: This live chat tool can integrate with Shopify, Weebly, WordPress, Squarespace, Wix, and Zapier, Cloudflare
- Offers JavaScript API support.
- Compatibility: It is compatible with other applications, including Facebook Messenger, WhatsApp, and Telegram
- Other features: Offers Customizable branding, Offline form, Canned replies, Team collaboration, and Typing indicators. You also get Video + Voice (Add-on), Unlimited Agents, Detailed Reporting, Agent Alerts, Ban/Unban Visitors, and more.
- Support: It provides customer support through Live Chat, Email, and a Contact Form.
- Live Chat App: Web Browser, macOS, iOS Windows and Android
Pros
Cons
Pricing: No fee, you can sign up for free.
Free Trial: It is a lifetime free application.
Link: https://www.tawk.to/
12) ZenDesk Chat
ZenDesk Chat Chat is a tool that can be used for live Chat with clients looking for any help and support. It is one of the best live chat software, which offers a fast and easy way to help customers. You can use this tool to reach out to visitors in real-time.
This live chat tool provides REST API support and can track the location of visitors. It also provides pre-chat forms to ask visitors to add contact details and supports chat ratings.
Features:
- Chat features: It provides chat routing, chat history, chat notes, notifications, and video recordings. ZenDesk Chat also offers Team collaboration, File sharing, Canned replies, and Typing indicators.
- Metrics and KPIs: With this app, you can look into performance metrics and KPIs such as chat-to-conversion rate, average resolution time, first response time, average wait time, and much more.
- Rick message types: This feature helps bots and agents send emojis, gifs, carousels, and forms to help with better self-service. It also collects customer information and helps express your brand personality.
- Integrations: It integrates with Salesforce, JIRA, Shopify, Slack, and WordPress. Moreover, this tool is integrated with Artificial Intelligence.
- Compatibility: This tool is compatible with applications like Facebook Messenger, WhatsApp, Viber, and Telegram.
- Other features: This live chat app offers Customizable branding, Offline form, and AI Response Bots. It also provides Ticketing System, Community forums, Customer service software, Forum software, Reporting & Analytics, Help desk software, and security.
- Support: It provides customer support through Email, Contact Form, and Chat.
- Live Chat App: Android and iOS
Pros
Cons
Pricing: The suite team plan starts at $55, and suite growth charges $89. Suite professional is $115, all these plans are billed per agent monthly and they also have yearly 5 agent plans. It includes an enterprise plan that provides custom pricing.
Free Trial: 14 Days Free Trial
Link: https://www.zendesk.com/service/messaging/live-chat/
13) Intercom
Intercom is an application that helps you to connect with your customer through live Chat. It is one of the best live chat software that enables you to convert visitors into business leads. This tool can support GIFS and emoji symbols.
It offers REST API support and allows location tracking of visitors. With Intercom, the technical team can answer tough technical questions. It enables you to customize Chat to match your brand you can share a screen with your customers, and it lets you route conversation to the right person.
Features:
- Chat features: Provides chat routing, chat history, notifications, and video recordings. Using this app, you also get features like Canned replies, Team collaboration, and File sharing.
- Chatbot: Its chatbot Fin can provide trustworthy and transparent answers. You can also control when you want, and it can simplify complex questions and pass them to human agents for custom assistance with a clearer approach.
- Switch calls: You can reduce the phone wait time as it lets customers switch to messaging mid-calls.
- Integrations: Intercom seamlessly integrates with Slack, Messenger, Pipedrive, Mailchimp, HubSpot, GitHub, Zendesk, Salesforce, Clearbit, and Marketo.
- Compatibility: It is compatible with other applications including Facebook Messenger.
- Other features: Intercom provides Customizable branding, AI Response Bots, and Typing indicators. It also provides Business Messenger, Customizable bots, Automated answers, Outbound Messages, Product Tours, Inbox, and more.
- Support: It provides customer support using Live Chat and Contact Form
- Live Chat App: Android and iOS
Pros
Cons
Pricing: Its starting plan costs $74 per month, and its pro and premium plans have custom pricing.
Free Trial: You get 14 Days Free Trial
Link: https://www.intercom.com/
14) Drift Live Chat
Drift Live Chat is a tool that helps you to chat with your website visitors. It is one of the best live chat software which offers a routing facility to transfer a message to the right person. It provides a real-time chatting facility with ABM (Account-Based Marketing) account.
It offers REST API support and provides browsing history tracking of visitors. You also get a chat to call the facility, and it lets you Personalize the message. This tool is also capable of routing Chat to a different department of your organization.
Features:
- Chat features: Drive Live Chat provides chat history, notifications, and video recordings. It also offers Real-time conversation, Calls, personalized messages, multiple Drift inboxes, Conversational Analysis, and more.
- Live viewing: You can see who is on the site before chatting with and understanding them to start a conversation with them.
- Integrations: This live chat tool integrates with Salesloft, 6Sense, Marketo, Salesforce, Clearbit, databox, DATAGRAIL, Demand Base, drip, Front, full story, and Hubspot.
- Compatibility: Compatible with other applications, including WhatsApp, Facebook Messenger, WeChat, and Viber.
- Other features: This application offers Customizable branding, AI Response Bots, Canned replies, Team collaboration, Welcome messages, and Typing indicators.
- Support: It provides customer support via Contact Form and Chat
- Live Chat App: Android and iOS
Pros
Cons
Pricing: It costs $2,5000 for the premium plan, and the advanced and enterprise have custom pricing.
Free Trial: 30 Days Free Trial
Link: https://www.drift.com/product/live-chat/
15) Userlike
Userlike is a platform that offers a good way to communicate with customers. It provides a comfortable way for customers to reach you. This application enables you to generate leads naturally from chat conversations.
It provides Location, and Browser tracking of visitors, additionally, it also provides video, URL preview, and more. You can also easily manage and track customer interactions.
Features:
- Chat features: Userlike provides Chat routing, chat history, chat notes, notifications, and video recordings. It also offers forwards with context, Sticky Chat, Pre- and post-chat surveys, Proactive chat, and more.
- Smart FAQs: Userlike offers a smart FAQ that helps your customers locate answers by auto-completing their queries and highlighting the trending topics.
- Integrations: It seamlessly integrates with Salesforce, Trello, Zendesk, GitHub, Jira, Mailchimp, HubSpot, Slack, Squarespace and Pipedrive.
- Compatibility: It is compatible with other applications including WhatsApp, Facebook, Threema, and Telegram.
- Other features: It offers Offline form, Canned replies, Team collaboration, File sharing, AI Response Bots, and Typing indicators. You also get features such as offers JSON, Analytics, Email callback, Client tracking, Messenger, and Chatbot API support.
- Support: It provides customer support via chat
- Live Chat App: Android and iOS
Pros
Cons
Pricing: Plans start at $90 a month, its corporate plan costs $290 per month and both plans are billed annually, it also has monthly plans, and the highest plan Flex has custom pricing.
Free Trial: 14 Days Free Trial (Credit Card not Required)
Link: https://www.userlike.com/en/
16) Kayako
Kayako is a help desk application for personal as well as customer service. This tool helps you to support clients. It can be used on a desktop, Android phone, or iPhone. The application enables you to support customers and engage your website visitors.
It offers REST API support and provides time tracking of visitors. This live chat app also provides customer satisfaction ratings and helps you to answer customers faster.
Features:
- Chat features: Provides Chat routing, chat history, chat notes, notifications, Real-Time Conversations, and video recordings.
- Log activities: Using Kayako you can see all customer activities like log page views, history, shopping, orders, and more. You can also easily embed this software into your website.
- Performance overview: You can manage the performance of your business team using the customer feedback and reports.
- Integrations: Seamlessly integrate with Zapier, Webhooks, Slack, Salesforce, and Stripe
- Compatibility: Compatible with other applications including Telegram, Viber, Telegram, and Facebook Messenger.
- Other features: Offers Customizable branding, Canned replies, Team collaboration, File sharing, and Typing indicators. It also includes features like Advanced workflow customization, an Internal help center, and knowledge base, Custom security, Proactive Engagement, SLAs, policies, Custom roles and permissions, and more.
- Support: This free online chat app provides customer support via email, and Contact Form
- Live Chat App: Android and iOS
Pros
Cons
Pricing: Plans start at $125 monthly.
Free Trial: 14 Days Free Trial (Credit Card not Required)
Link: https://www.kayako.com/
17) Olark
Olark is a software that helps you to communicate with customers effortlessly. You can use it to engage your clients, answer questions, and gather feedback from them. This tool allows you to store notes and transcripts in CRM.
It offers JavaScript API support and provides team metrics for tracking the visitors.
Features:
- Chat features: Olark provides Chat routing, chat history, chat notes, notifications, and video recordings. It also offers Real-Time Engagement, Team Management, and Accessible Live Chat.
- Report and tracking: It provides a real-time dashboard to generate chat reports. The Data summaries can be gathered in your inbox and you can save transactions into a searchable database. This tool also tracks visits and page views while you chat with clients.
- Integrations: It integrates with WordPress, HubSpot, Salesforce, Slack, Zendesk, Front, Help Scout, Drupal, Google Analytics, Active Campaign, Magento, GreenRope and Squarespace
- Compatibility: This live chat app is compatible with other applications including Facebook.
- Other features: It offers Offline form, AI Response Bots, Team collaboration, File sharing, Canned replies, and Typing indicators. It also includes offerings such as Customization, Automation, Reporting, Searchable Transcripts, Custom Forms, and Power-Ups.
- Support: It provides customer support via Chat and Email
- Live Chat App: Android and iOS
Pros
Cons
Pricing: Its full feature plan starts at $29 a month.
Free Trial: 14 Days Free Trial
Link: https://www.olark.com/
18) LivePerson
LivePerson is a tool that offers messaging and AI. This app provides a variety of communication channels like Facebook Messenger, WhatsApp, Apple Business Chat, etc. The program gives easy to route, monitor, and manage conversations.
It is an Ongoing conversational intelligence that is cost-effective, scalable, and an ideal customer engagement solution. LivePerson Offers REST API support. This free live chat tool provides browsing history tracking of visitors, it supports multiple languages, and quickly interacts with customers.
Features:
- Chat features: Provides Chat routing, chat history, chat notes, notifications, and video recordings.
- Management: This program provides a dashboard to manage the chat. It also offers a seamless experience of managing customers.
- Integrations: It seamlessly integrates with Salesforce, Microsoft Dynamics, NetSuite, SugarCRM, and Zendesk
- Compatibility: Compatible with other applications, including Telegram
- Other features: LivePerson provides Customizable branding, AI Response Bots, Team collaboration, File sharing, and Typing indicators. It also helps with Faster time-to-value, Reduced risk, and implementation costs.
- Support: It provides customer support via Chat and Email
- Live Chat App: Android and iOS
Pros
Cons
Pricing: It offers a pay-as-you-go model, and you can request for quote.
Free Trial: 45 Days Free Trial
Link: https://www.liveperson.com/
What is live chat software?
In the world of digital customer service, what exactly does live chat software entail? Essentially, live chat software is a digital solution that allows businesses to engage in real-time conversations with their customers. It’s often integrated into websites or apps to provide immediate assistance.
This online interaction closely mirrors in-person conversations but occurs within the virtual space. The end goal? To enhance user experience while boosting operational efficiency.
Live Chat Software Features
Here are the Live chat software features:-
Real-Time Communication: Live chat software allows instant and real-time conversations between customers and customer service representatives, enhancing the speed & efficiency of customer support.
Chat Transcripts: Most live chat platforms provide chat history or transcripts, allowing businesses to review previous conversations and better understand customer issues or needs.
Proactive Chat: Some live chat tools can automatically initiate conversations with customers based on their behavior on the website, facilitating proactive customer engagement.
Pre-defined Responses: Live chat software often includes the ability to store and use canned responses for frequently asked questions, improving response speed and consistency.
Chat Routing: Many live chat platforms can automatically assign chats to the most appropriate agent based on their skills or expertise, ensuring efficient handling of customer queries.
Visitor Tracking: Live chat software often includes features for tracking visitor activity on the website, giving businesses insights into customer behavior and preferences.
Integration Capabilities: Most live chat platforms can integrate with other business tools such as CRM systems, email marketing platforms, and e-commerce solutions, creating a unified customer support ecosystem.
Offline Messages: When live chat agents aren’t available, some software allows customers to leave offline messages, ensuring no query goes unanswered.
Analytics and Reporting: Comprehensive analytics and reporting features help businesses understand chat performance, agent effectiveness, and customer satisfaction levels, guiding strategy and improvement efforts.
Benefits of live chat support software
Live chat software can help you maximize the effectiveness of software to boost your business operations. Here is a list of benefits of using live chat software:
- Instant Support: Real-time assistance for customers, resolving queries promptly.
- Enhanced Customer Experience: Personalized interactions lead to improved satisfaction.
- Increased Efficiency: Multitasking capabilities, handling multiple conversations simultaneously.
- Cost-Effective: Reduces the need for extensive phone support, saving resources.
- Customer Insights: Gathers data on customer preferences and pain points for better understanding.
- Higher Conversions: Proactive engagement leads to increased sales and conversions.
- Reduced Response Time: Quick responses prevent customer frustration and abandonment.
- 24/7 Availability: Ensures support is accessible anytime, enhancing customer loyalty.
- Multilingual Support: Easily communicates with customers from diverse backgrounds.
- Competitive Advantage: Provides an edge over competitors without live chat support.
How to choose the right live chat app for your business?
Are you focused on customer support or sales? How big is your team? The answers will help you identify the right live chat app.
1. Define Your Business Needs: Like a tailored suit, your live chat software must fit your business perfectly. Understand your purpose for using the software.
2. Evaluate Key Features: Not all live chat software is created equal. Look for essential features like automated responses, customization options, chat routing, and integrations with your other business tools. Tech expert John Doe said, “Your live chat software should work seamlessly with your existing tech stack.”
3. Integration Capabilities: Your live chat software should be able to merge smoothly with your current business tools like CRM, email marketing software, and e-commerce platforms.
4. User Experience: The interface should be intuitive for your team and customers. It should be user-friendly and easy to navigate, just like a well-designed website. It could affect customer service delivery if your team finds it difficult to use.
5. Mobile-Friendly: With the rise in mobile commerce, your live chat software must work flawlessly on all devices. Most customers will use mobile devices, so the software should work on all devices, desktop, mobile, and tablet.
6. Scalability: Your business needs will evolve. Make sure the live chat software you choose can grow with your business.
7. Budget Considerations: Quality comes at a price. Compare the pricing plans of various live chat software, considering that there may be better options than the cheapest one.
8. Free Trials: Most live chat software providers offer a free trial or demo. Start with a free trial and check whether the software meets your requirement or not.
9. Reviews: Lastly, pay attention to other businesses’ experiences. Check out reviews and ratings before considering the software. Industry expert, Jane Smith, suggests, “Always read reviews before making your final decision. They offer valuable insight from a user’s perspective.”
FAQ
BEST Live Chat App & Software [Free/Paid]
| Name | Free Trial | Platform | Link |
|---|---|---|---|
| 👍 3CX Live Chat | Lifetime Free Basic Plan | Web, iOS and Android | Learn More |
| 👍 Zoho SalesIQ | 15 Days Free Trial | Android and iOS | Learn More |
| Tidio Chat | 7 Days Free Trial | Android, iOS, web and desktop | Learn More | Landbot | 7 Days Free Trial | Android and iOS | Learn More |
| ChatBot | 14 Days Free Trial (No Credit Card Required) | Windows | Learn More |
| FreshChat | 21 Days Free Trial | Windows, iOS and Android | Learn More |