15 Best FREE Live Chat Apps Online (2023)
Live chat software are online customer service tools having help desk software, online chat, and web analytics. These tools help you to focus on the communication between business and customers. Many such applications offer a message filtering facility. It enables you to customize the chat windows the way you like.
Following is a handpicked list of Top Live Chat Software, with their popular features and website links. The list contains both open source (free) and commercial (paid) software.
BEST Live Chat App [Free & Paid]
| Name | Free Trial | Platform | Link |
|---|---|---|---|
| 👍 Tidio Chat | 7 Days Free Trial | Android, iOS, web and desktop | Learn More |
| 👍 Zoho SalesIQ | 15 Days Free Trial | Android and iOS | Learn More |
| Landbot | 7 Days Free Trial | Android and iOS | Learn More |
| ChatBot | 14 Days Free Trial (No Credit Card Required) | Windows | Learn More |
| FreshChat | 21 Days Free Trial | Windows, iOS and Android | Learn More |
1) Tidio Chat
Tidio Chat is a platform that offers a better way to connect with your client. This program helps you to reply to your potential customer quickly and effortlessly. It offers a wide range of chatbots and automation. You can use it to seamlessly connect with third-party apps like WordPress, Wix, MailChimp, Google Analytics, and more.
API: REST and JavaScript
Notifications: Yes
File Sharing: Yes
Free Trial: 7 Days Free Trial
Features:
- It helps you to react to customer behaviors and increase your sales.
- Easily add this chat application to your website.
- It offers customization.
- You can use the mobile app to keep in touch with your customers.
- This tool enables you to see how your client interacts with you.
- Seamlessly integrate with Shopify, WordPress, Squarespace, Wix, Magento, Shopware, Weebly, Ecommerce, Messenger, Instagram and External Email Inbox
- Offers REST and JavaScript API support
- Provides location tracking of visitors
- Compatible with other applications including Facebook, Viber, and Telegram
- Offers Real-time chatting, One Shared Inbox, Quick Responses, Live typing view, Easy installation, Elegant widget, Analytics and Chatbot building assistance
- Provides Chat routing, chat history, notifications, and video recordings
- Offers Customizable branding, AI Response Bots, Team collaboration, and File sharing
- It provides customer support via Email, and Chat
- Live Chat App: Android, iOS, web and desktop
- Price: Plans start at $15 a month.
- Free Trial: 7 Days Free Trial
7 Days Free Trial
2) Zoho SalesIQ
Zoho SalesIQ is an all-in-one AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers your sales, marketing, and support teams the perfect tool with all the features they’ll need to communicate with every visitor throughout the customer lifecycle.
API: REST and JavaScript
Notifications: Yes
File Sharing: Yes
Free Trial: 15 Days Free Trial
Features:
- Get a detailed list of your visitors sorted based on the criteria that matter the most to your business.
- Direct chats to the right department based on a customer’s traffic source, landing page, number of visits or chats, lead stage, and more.
- Pull data from your CRM and ticketing software and place it right beside the chat. You can also push details to a database or even extend a customer’s trial period.
- Stay connected with offline users by sending contextual and personalized push notifications using SalesIQ’s mobile SDK, Mobilisten.
- Mask or restrict terms in the profanity library to protect your agents from verbal abuse.
- Seamlessly integrate with CRM, Desk, unbounce, tumblr, LightCMS, VIRB, Weebly, Yola, Joomla and Magento
- Offers REST and JavaScript API support
- Provides location tracking of visitors
- Compatible with other applications including Viber, Telegram, Facebook Messenger, and VK
- Offers Website visitor insights, Lead scoring, Codeless bots, Chat transfer, Audio calling and Group chat
- Provides Chat routing, chat history, chat notes, notifications, and video recordings
- Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators
- It provides customer support via Chat, Email, and Phone
- Live Chat App: Android and iOS
- Price: Plans start at $6.13 a month. 30% Discount on Yearly Payment.
- Free Trial: 15 Days Free Trial
15 Days Free Trial
3) Landbot
Landbot is an AI chatbot tool that helps you to convert leads, capture data, and personalize client journeys in real-time. It allows you to manage and automates conversations on the main messaging channels.
Features:
- It helps you to design, deploy and analyze your conversational strategies from the same place.
- Offers tools to create frictionless, engaging, and overall memorable customer experiences.
- Engagement leads to better conversion.
- It is seamlessly transferring conversations from bot to human and back.
- Design your full messaging-based user journey.
- Seamlessly integrate with Airtable, Zapier, Slack, SendGrid, Calendy, Dialogflow, Mailchimp, Stripe, Webhook, Salesforce and Segment
- Offers REST API support
- Provides Events tracking of visitors
- Compatible with other applications including WhatsApp, Facebook Messenger, Telegram, WeChat, Viber, LINE, and KakaoTalk
- Offers Revenue Growth, Operational Efficiency, Improved team efficiency, Flow operations and Customization
- Provides chat history, notifications, and video recordings
- Offers AI Response Bots, Team collaboration, and File sharing
- It provides customer support via Contact Form
- Live Chat App: Android and iOS
- Price: Plans start at $30 a month. 15% Discount on Yearly Payment.
- Free Trial: 7 Days Free Trial
7 Days Free Trial
4) ChatBot
ChatBot is a tool that helps you to communicate with customers. It has ready to use templates that can be customized according to your vision. This program helps you to connect and supporting customers fast.
API: REST and JavaScript
Notifications: Yes
File Sharing: Yes
Free Trial: 14 Days Free Trial (No Credit Card Required)
Features:
- You can validate the answer easily.
- It offers easy to understand report of customer data.
- You can segment customers to create a personalized message.
- Collects the data about the customers.
- Seamlessly integrates with Slack, Zendesk, Salesforce, Zapier, and Dropbox
- ChatBot was founded in 1994
- Support English language
- Provides templates for Marketing, Sales, and Support
- Trusted by htc, UEFA.com, zain, KAYAK, and GM companies
- Offers instant Email alerts
- Provides Chat customization, Scheduling, Custom greeting, Drag and drop builder, Facebook Messenger, A/B testing, and real-time reporting
- Offers Unsupervised AI Learning, Omnichannel Messaging, No-Code Visual Flow Builder, Live Chat Handover & Intelligence, Sentiment Analysis, and Natural Language Processing
- It provides customer support via Live Chat
- Supported platforms: Windows
- Price: Plans start at $52 a month. 25% Discount on Yearly Payment.
- Free Trial: 14 Days Free Trial (No Credit Card Required)
14 Days Free Trial (No Credit Card Required)
5) FreshChat
FreshChat can instantly deploy AI-powered chatbots using a low-code, easy-to-use bot builder. It helps customers resolve their problems fast. FreshChat helps you reach your customers on their favorite channels – Web, Mobile, WhatsApp, Facebook Messenger, Apple Business Chat, and LINE.
API: REST and JavaScript
Notifications: Yes
File Sharing: Yes
Free Trial: 21-Days Free Trial
Features:
- Deliver targeted messages and take a proactive approach.
- Allows you to quickly respond to common questions with predefined replies.
- You can receive a visual overview of your team’s performance in real-time.
- Allows you to use a single Inbox to access customer intel and third-party apps to quickly resolve incoming conversations.
- Seamlessly integrates with Freshdesk, Shopify, Zendesk, Slack, Stripe, and Salesforce
- FreshChat was founded in 2010
- Support German, Dutch, French, Portuguese, Spanish, Swedish, Japanese, and Korean language
- Provides templates for Marketing Automation and Email
- Trusted by dunzo, Klarna, bluenile, travix, and makemytrip companies
- Offers instant Email and SMS alerts
- Provides Custom workflows, Chat customization, Custom greeting, Facebook Messenger, Contextual analytics, A/B testing, and real-time reporting
- Offers Canned Response, Live Translate, Bulk action, Real-time Dashboard, Custom Reports, and Scenario Automation
- It provides customer support via Live Chat, Contact Form, Email, and Phone
- Supported platforms: Windows, iOS and Android
- Price: Plans start at $12.20 a month. 20% Discount on Yearly Payment.
- Free Trial: 21-Days Free Trial
21-Days Free Trial
6) LiveChat
LiveChat is a tool that provides a complete customer service platform. It helps you to increase your sales. This application supports Facebook, Whatsapp, SMS, Apple Business Chat, and many more.
API: Reporting and Omnichannel
Notifications: Yes
File Sharing: Yes
Free Trial: 14 Days Free Trial (No Credit Card Required)
Features:
- Feature for chat ratings.
- Sharing of the file in chat.
- Transfer your chat to other people.
- This website live chat software provides rich greeting messages.
- You can check chat history.
- Customize the chat the way you like.
- You can filter out the chat so that you can view only the important information.
- Seamlessly integrate with Twitter, Zoom, Message Translator, Clearbit, Super Agent, Stripe, SneakPeak, Hubspot, Salesforce and Calendly
- Offers Reporting and Omnichannel API support
- Provides location tracking of visitors
- Compatible with other applications including Telegram, and viber
- Offers Customer engagement, Chat widget customization, Reports & analytics, Ticketing system, Sales & ecommerce, Team management, Full widget customization, Agent groups, Multiple brandings, and more
- Provides Chat routing, chat history, chat notes, and notifications
- Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, and File sharing
- It provides customer support via Chat, and Contact Form
- Live Chat App: Web Browser, Windows, Android, iOS and Mac
- Price: Plans start at $24 a month. 14% Discount on Yearly Payment.
- Free Trial: 14 Days Free Trial (No Credit Card Required)
14 Days Free Trial (No Credit Card Required)
7) Smartsupp
Smartsupp is a program that helps you to communicate with your client in the most natural way. This application enables you to build a long term relationship with customers. It provides an overview of your website visitors.
Features:
- This tool provides detailed statistics of customer ratings.
- It automatically links data about clients to smartphones.
- Easily integrate with the e-commerce website.
- It provides the sound as well as a visual notification whenever customers chat with you.
- Smartsupp has a fully functional dashboard that can be used in all browsers.
- Seamlessly integrate with PrestaShop, WordPress, OpenCart, Google Analytics, Joomla, Webnode, Shopify, Drupal, Adobe Muse, Atomer, ePages, eStranky, eshop-rychle, FASTcentrik and Gambio
- Offers REST API support
- Provides location tracking of visitors
- Compatible with other applications including Facebook Messenger, Telegram, and Whatsapp
- Offers Data privacy & security, Multi-language chatbot, Customer satisfaction rating, Personal shortcuts, Google Analytics connection, Team statistics and Chat box customization
- Provides Chat routing, chat history, notifications, and video recordings
- Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, and File sharing
- It provides customer support via Email
- Live Chat App: Android and iOS
- Price: Plans start at $25.5 a month. 15% Discount on Yearly Payment.
- Free Trial: 14 Days Free Trial
14 Days Free Trial
8) Helpcrunch
Helpcrunch is a customer communication platform. It provides a customizable live chat solution. The tool enables you to exchange files with visitors in Chat.
Features:
- It provides pre-chat forms to collect user information.
- Gives alert in a popup when someone writes a message.
- It helps you to process customer requests faster.
- Customize it to suit your site.
- This application has built-in responses.
- Automatically send chat ratings to visitors.
- You can see visitors live profile.
- Localize this widget and message for the users coming to various countries.
- Seamlessly integrate with Zapier, Slack, Messenger, Instagram, Google Analytics, WordPress, Shopify, Webhooks, WhatsApp, HubSpot, Salesforce, Pipedrive, Jira and Segment
- Offers REST and JavaScript API support
- Provides location tracking of visitors
- Compatible with other applications including Viber, Facebook Messenger, and Telegram
- Offers Chat widget customization options, Knowledge base integration, Auto messages, Reports, Chat transcripts and Online status indication
- Provides Chat routing, chat history, chat notes, notifications, and video recordings
- Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators
- It provides customer support via Email, Phone, Contact Form, and Chat
- Live Chat App: Android and iOS
- Price: Plans start at $15 a month.
- Free Trial: 14 Days Free Trial
14 Days Free Trial
9) Nextiva
Nextiva is a tool that helps you to quickly answer customer questions using Chat. This tool provides a shortcut to commonly typed messages.
Features:
- It helps you to write typo-free messages.
- Automatically get feedback from your clients.
- All your communication and data can be managed centrally.
- You can track the interaction of a customer with your business.
- This tool provides a real-time view of your clients at an individual level.
- Seamlessly integrate with Zoho, Salesforce, HubSpot, Zendesk, Microsoft Outlook, NetSuite, Bullhorn, Workbooks, ServiceNow and SugarCRM
- Provides location tracking of visitors
- Compatible with other applications including Viber, and Facebook Messenger
- Offers Convert Chats to Cases, Internal Chat, Nextiva Chat Widget, Monitor Chats with Reports, Customize Chat Buttons and Internal Wiki
- Provides Chat routing, chat history, notifications, and video recordings
- Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, and File sharing
- It provides customer support via Email, Chat, Phone, and Contact Form
- Live Chat App: Windows, macOS, iOS, and Android
- Price: Plans start at $15 a month.
- Free Trial: 14 Days Free Trial
Link: https://www.nextiva.com/products/live-chat-software.html
10) Tawk.to
Tawk is a live chat support software that helps you to establish communication between business and customers. It is one of the best live chat software that enables you to reach customers directly to your mobile app and website. This tool can be integrated with Joomla, Magento, and WordPress based websites.
Features:
- Customize visitor widget that suite to your website.
- Localize messages in your language.
- It has a predefined shortcut that helps you to respond quickly.
- This application supports 27+ languages.
- You can filter out the message you like.
- A group message is possible.
- Seamlessly integrate with Shopify, Weebly, WordPress, Squarespace, Wix, Cloudflare and Zapier
Offers JavaScript API support - Provides Engagement, Sentiment and Geo IP tracking of visitors
- Compatible with other applications including Facebook Messenger, Whatsapp, and Telegram
- Offers Group Messaging, Video + Voice (Add-on), Agent > Agent Messaging, Screen Sharing, 1880+ Emoji, Unlimited Agents, Detailed Reporting, Ban/Unban Visitors, Agent Alerts, and more
- Provides Chat routing, chat history, notifications, and video recordings
- Offers Customizable branding, Offline form, Canned replies, Team collaboration, File sharing, and Typing indicators
- It provides customer support via Live Chat, Email, and Contact Form
- Live Chat App: Web Browser, Windows, macOS, iOS and Android
- Price: Plans start at a month.
- Free Trial: Life Time Free
Link: https://www.tawk.to/
11) ZenDesk Chat
ZenDesk Chat is a tool that can be used for live Chat with clients looking for any help and support. It is one of the best live chat software which offers a fast and easy way to help customers. You can use this tool to reach out to visitors in real-time.
Features:
- You can send target based messages, for example, sending messages to complete the purchase process.
- Provides pre-chat forms to ask visitors to add contact details.
- Supports chat ratings.
- You can send a screenshot and animated GIF in Chat.
- It is integrated with Artificial Intelligence.
- Seamlessly integrate with Salesforce, JIRA, Shopify, Slack and WordPress
- Offers REST API support
- Provides location tracking of visitors
- Compatible with other applications including Facebook Messenger, WhatsApp, Viber, and Telegram
Offers Ticketing System, Community forums, Reporting & Analytics, Customer service software, Forum software, Help desk software and Security - Provides Chat routing, chat history, chat notes, notifications, and video recordings
- Offers Customizable branding, Offline form, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators
- It provides customer support via Email, Contact Form, and Chat
- Live Chat App: Android and iOS
- Price: Plans start at $59 a month. 17% Discount on Yearly Payment.
- Free Trial: 14 Days Free Trial
Link: https://www.zendesk.com/service/messaging/live-chat/
12) Intercom
Intercom is an application that helps you to connect your customer through live Chat. It is one of the best live chat software that enables you to convert visitors into business leads. This tool can supports GIFS and emoji symbols.
Features:
- You can share a screen with your customers.
- It enables you to customize Chat to match your brand.
- You can route any conversation to the right person.
- It offers in-depth information on the person you are chatting with.
- Intercom provides a report on response times and conversation volume.
- Helps the technical team to answer tough technical questions.
- Seamlessly integrate with Slack, Messenger, Pipedrive, Mailchimp, HubSpot, GitHub, Zendesk, Salesforce, Salesforce, Clearbit and Marketo
- Offers REST API support
- Provides location tracking of visitors
- Compatible with other applications including Facebook Messenger
- Offers Business Messenger, Customizable bots, Automated answers, Product Tours, Outbound Messages, Inbox and more.
- Provides chat routing, chat history, notifications, and video recordings
- Offers Customizable branding, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators
- It provides customer support via Live Chat, and Contact Form
- Live Chat App: Android and iOS
- Price: Request a Quote from Sales
- Free Trial: 14 Days Free Trial
Link: https://www.intercom.com/
13) Drift Live Chat
Drift Live Chat is a tool that helps you to chat with your website visitors. It is one of the best live chat software which offers a routing facility to transfer a message to the right person. It provides a real-time chatting facility with ABM (Account-Based Marketing) account.
Features:
- This tool can send a welcome message to your customers.
- It can identify what buyers are searching for.
- You can route Chat to a different department of your organization.
- It provides chat to call the facility.
- Personalize the message
- Drift Live Chat helps you to identify the buyers you are chatting with.
- Seamlessly integrate with Salesloft, 6Sense, marketo, Salesforce, Clearbit, databox, DATAGRAIL, Demandbase, drip, Front, fullstory and Hubspot
- Offers REST API support
- Provides browsing history tracking of visitors
- Compatible with other applications including WhatsApp, Facebook Messenger, WeChat, and Viber
- Offers Real-time conversation, Call, personalized messages, multiple Drift inboxes, Conversational Analysis, and more
- Provides chat history, notifications, and video recordings
- Offers Customizable branding, AI Response Bots, Canned replies, Team collaboration, and Typing indicators
- It provides customer support via Contact Form, and Chat
- Live Chat App: Android and iOS
- Price: Request a Quote from Sales
- Free Trial: 30 Days Free Trial
Link: https://www.drift.com/product/live-chat/
14) Userlike
Userlike is a platform that offers a good way to communicate with customers. It provides a comfortable way for customers to reach you. This application enables you to generate leads naturally from chat conversations.
Features:
- Easily manage and track customer interactions.
- Supports video, URL preview, and more.
- Customers can jump to previous conversations.
- You can record your voice and send it to your customers.
- Seamlessly integrate with Salesforce, Trello, Zendesk, Github, Jira, Mailchimp, Hubspot, Squarespace, Slack and Pipedrive
- Offers JSON, Analytics, Client tracking, Email callback, Messenger and Chatbot API support
- Provides Location, and Browser tracking of visitors
- Compatible with other applications including WhatsApp, Facebook, Threema, and Telegram
- Offers Forwards with context, Sticky Chat, Pre- and post- chat survey, Proactive chat and more.
- Provides Chat routing, chat history, chat notes, notifications, and video recordings
- Offers Offline form, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators
- It provides customer support via Chat
- Live Chat App: Android and iOS
- Price: Plans start at $100 a month. 10% Discount on Yearly Payment.
- Free Trial: 14 Days Free Trial (No Credit Card Required)
Link: https://www.userlike.com/en/
15) Kayako
Kayako is a help desk application for personal as well as customer service. This tool helps you to support clients. It can be used on desktop, Android phone, or iPhone. The application enables you to support customers and engage your website visitors.
Features:
- You can easily embed this software into your website.
- It can be customized to fit your app or website.
- Helps you to answer customer faster.
- Conversations can be personalized.
- You can see customer activities like log page views, shopping history, orders, etc.
- It provides customer satisfaction ratings.
- Monitor the performance of your business team through customer feedback and reports.
- Seamlessly integrate with Zapier, Webhooks, Slack, Salesforce and Stripe
- Offers REST API support
- Provides time tracking of visitors
- Compatible with other applications including Telegram, Viber, Telegram, and Facebook Messenger
- Offers Advanced workflow customization, Proactive Engagement, SLAs, Real-Time Conversations, Internal help center and knowledge base, Custom security policies, Custom roles and permissions, and more
- Provides Chat routing, chat history, chat notes, notifications, and video recordings
- Offers Customizable branding, Canned replies, Team collaboration, File sharing, and Typing indicators
- This free online chat app provides customer support via Email, and Contact Form
- Live Chat App: Android and iOS
- Price: Plans start at $125 a month.
- Free Trial: 14 Days Free Trial (No Credit Card Required)
Link: https://www.kayako.com/
16) Olark
Olark is a software that helps you to communicate with customers effortlessly. You can use it to engage your clients, answer questions, and gather feedback from them. This tool allows you to store notes and transcripts in CRM.
Features:
- Automatically send special offers or suggestions to customers in the message.
- Track visits and page views while you chat with clients.
- Save transaction into a searchable database.
- Send Chat to the sales and support tool you are currently using.
- It provides a real-time dashboard to generate chat reports.
- Data summaries can gather in your inbox.
- Seamlessly integrate with WordPress, HubSpot, Salesforce, Slack, Zendesk, Front, Help Scout, Drupal, Google Analytics, ActiveCampaign, Magento, GreenRope and Squarespace
- Offers JavaScript API support
- Provides team metrics tracking of visitors
- Compatible with other applications including Facebook
- Offers Customization, Automation, Reporting, Searchable Transcripts, Custom Forms, Real-Time Engagement, Power-Ups, Team Management and Accessible Live Chat
- Provides Chat routing, chat history, chat notes, notifications, and video recordings
- Offers Offline form, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators
- It provides customer support via Chat, and Email
- Live Chat App: Android and iOS
- Price: Plans start at $29 a month.
- Free Trial: 14 Days Free Trial
Link: https://www.olark.com/
17) LivePerson
LivePerson is a tool that offers messaging and AI. This app provides a variety of communication channels like Facebook Messenger, WhatsApp, Apple Business Chat, etc. The program gives easy to route, monitor, and manage conversations.
Features:
- You can personalize the chat invitation.
- Supports multiple languages.
- It quickly interacts with customers.
- This program provides a dashboard to manage the Chat.
- It offers a seamless experience of managing customers.
- Seamlessly integrate with Salesforce, Microsoft Dynamics, NetSuite, SugarCRM and Zendesk
- Offers REST API support
- This free live chat tool provides browsing history tracking of visitors
- Compatible with other applications including Telegram
- Offers Faster time-to-value, Reduced risk and implementation costs, Ongoing conversational intelligence, cost-effective, scalable and customer engagement solution
- Provides Chat routing, chat history, chat notes, notifications, and video recordings
- Offers Customizable branding, AI Response Bots, Canned replies, Team collaboration, File sharing, and Typing indicators
- It provides customer support via Chat, and Email
- Live Chat App: Android and iOS
- Price: Plans start at $599 a month.
- Free Trial: 45 Days Free Trial
Link: https://www.liveperson.com/
FAQ
BEST Live Chat App & Software [Free/Paid]
| Name | Free Trial | Platform | Link |
|---|---|---|---|
| 👍 Tidio Chat | 7 Days Free Trial | Android, iOS, web and desktop | Learn More |
| 👍 Zoho SalesIQ | 15 Days Free Trial | Android and iOS | Learn More |
| Landbot | 7 Days Free Trial | Android and iOS | Learn More |
| ChatBot | 14 Days Free Trial (No Credit Card Required) | Windows | Learn More |
| FreshChat | 21 Days Free Trial | Windows, iOS and Android | Learn More |