15 Best FREE CRM for Start-ups (Oct 2022)

Building and managing great customer relationships and connections is crucial if you want to succeed as a startup. However, staying on top of your customer’s needs and maintaining a profitable relationship with them is difficult. The best approach to address the challenge is with the right CRM system.

CRM for start-ups caters to the needs of companies that are in their early stages of growth. Such CRM helps employees of a startup to onboard with minimal training.

Following is a handpicked list of Best CRM Software for Startup, with their popular features, pros & cons, key statistics, and website links. The list contains both Open Source (Free) and Commercial (Paid) CRM software:

Best CRM for Startup

Name Monday Pipedrive Hubspot Zoho Clickup
Free Trial Basic free version 30 Day Free Trial (No Credit Card Required) Free Forever Plan 15 Day Free Trial (No credit card required) 14 Days Free Trial
Integrations Microsoft Teams, Dropbox, Slack, Zapier, Google Drive, etc. Zapier, Automate.io, Apiway, Microsoft Flow, Xplenty,etc. Gmail, FreshBooks, Mailchimp, CloudTalk, Aircall, etc. Google, Zapier, GitHub, Dropbox. Google drive, GitHub, Bitbucket, Cloud, etc.
Supported Platforms Windows, Mac, iPhone, Android, and web. Windows, Android, iPhone, Mac, Web-Based, etc. Windows, Android, iPhone, Mac, etc Web, iOS, and Android Windows, Mac, Linux, iOS, Android, etc.
Link Learn More Learn More Learn More Learn More Learn More

1) Monday

Best for All-in-one Project Management Tools and CRM software

Monday is one of the best CRM for small businesses that helps you manage all your sales processes in one place. This CRM also streamlines your entire sales process with a colorful and visual interface. It’s a versatile CRM platform that allows the entire team to manage projects. You can easily see which tasks get completed, automate workflows, and collaborate on documents.

#1 Top Pick
Monday.com
5.0

Email Automation: Yes

Integration: Microsoft Teams, Dropbox, Slack, Zapier, Google Drive, etc.

Free Trial: Free Forever Plan

Learn More

Features:

  • It allows you to import all your customer data in just a few clicks.
  • Automatically schedules notifications and reminders.
  • Monday is a lead management software that helps you integrate with other tools to accelerate response time.
  • You can collaborate with your team using one shared workspace.
  • It helps you to bring your team together, anywhere and anytime.
πŸ‘ Pros πŸ‘Ž Cons
Very versatile and customizable Does not offer any free trial plan.
Offer plenty of integrations You can easily toggle between the views on the project is complex.
Easy integration with email.

Key Specs:

  • Free Trial: Basic free version.
  • Integration: Microsoft Teams, Dropbox, Slack, Zapier, Google Drive, etc.
  • Supported platforms: Windows, Mac, iPhone, Android, and web
  • Deployment Type: Cloud-based and Open API.

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2) Pipedrive

Best for start-ups that need to schedule a lot of sales meetings

Pipedrive is a customer relationship management software for start-ups that integrates seamlessly with other marketing automation tools to keep your workflow streamlined. You can customize data fields and workflows according to your distinct business processes as they evolve. Pipedrive provides built-in tools for scheduling and managing appointments with sales contacts to help start-ups makes great first impressions.

#2
Pipedrive
4.9

Email Automation: Yes

Integration: Zapier, Google Meet, Microsoft Teams, Pipechat, HubSpot, etc.

Free Trial: 30 Day Free Trial (No Credit Card Required)

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Features:

  • Marketing and sales automation
  • Reporting and analytics
  • You can integrate CRM for easy contact management across your organization
  • Offer email marketing campaigns with click-to-call and direct mail tools.
  • Blog and website integration
  • Social media marketing analytics
  • Customizable sales pipeline reports with automated alerts
πŸ‘ Pros πŸ‘Ž Cons
Offers unlimited custom fields to collect any piece of customer information. The automation feature can’t create customized reports.
It helps you track custom reports and have revenue estimates and recurring revenue. Extra features like email, phones, etc., are not available in the standard version.
Provide an activity reports feature that helps you track individual sales calls, demos, and events.

Key Specs:

  • Free Trial: 30 Day Free Trial (No Credit Card Required)
  • Deployment Type: Cloud-based.
  • Support: 24/7 email and chat
  • Integrations: Zapier, Automate.io, Apiway, Microsoft Flow, Xplenty, etc.
  • Supported platforms: Windows, Android, iPhone, Mac, Web-Based, etc.

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3) HubSpot

Best for the best solution for start-up businesses wanting an easy-to-use CRM.

HubSpot offers various marketing automation, sales reps workflow automation, and CRM analytics features.

HubSpot allows you to track what works and doesn’t work for your business. It helps you generate more visitors into customers and run complete inbound marketing campaigns from one platform.

You can integrate this CRM software with other marketing and customer service tools. It is one of the best CMS for start-ups. It provides flexible pricing plans that allow you to find detailed customer purchase histories or stack them together for an all-in-one CRM solution.

#3
HubSpot
4.8

Email Automation: Yes

Integration: Microsoft Teams, Dropbox, Slack, Zapier, Google Drive, etc.

Free Trial: Free Forever

Learn More

Features:

  • Lead management tools
  • Email campaigns & Automation
  • Social media integration
  • Sales pipeline management
  • Contact relationship management
  • Collaboration tools for team
  • Offers document management features, including e-signatures
πŸ‘ Pros πŸ‘Ž Cons
It helps you to manage workflows for improved project management. It offers minimal customization options, which could be an issue for niche start-ups.
Provide simple task workflow automation for recurring tasks in all paid plans. Steeper learning curve than some other CRMs
Customizable system for data fields, reports, dashboards, and record layouts

Key Specs:

  • Free Trial: Free Forever
  • Support: Live chat, telephone, online meeting
  • Integrations: Gmail, FreshBooks, Mailchimp, CloudTalk, Aircall, etc.
  • Supported Operating Systems: Windows, Android, iPhone, Mac, etc.

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4) Zoho

Best for start-ups looking to use social media as a marketing tool.

Zoho is CRM software that helps you organize contacts, tasks, and deals in one place. It helps you maintain your customers’ address book from your sales team member’s access to a centralized location. It is one of the best CRM for start-ups that helps you to keep tabs on your key performance metrics, pipeline, and targets for the month.

#4
Zoho CRM
4.7

Email Automation: Yes

Integration: Google, Zapier, GitHub, Dropbox.

Free Trial: 14 Day Free Trial

Learn More

Features:

  • Functional Cloud CRM
  • Effective communication tools
  • Customizable automation
  • Customer support
  • You can convert your live chats into leads
  • You can manage your tasks and deals efficiently.
πŸ‘ Pros πŸ‘Ž Cons
It enables you to access your business contacts at your fingertips. Limited customer support
Zoho CRM tool enables you to manage your tasks and deals efficiently. Steep Learning curve
It offers helpdesk, email & social media marketing, surveys, and analytics built around your CRM.

Key Specs:

  • Free Trial: 15 Day Free Trial (No credit card required)
  • Support: Live chat, telephone, and email.
  • Integrations: Google, Zapier, GitHub, Dropbox.
  • Supported platforms: Web, iOS, and Android.

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5) ClickUp

Best for handling all your CRM needs, from tasks, documents, chats, contacts, goals, etc.

ClickUp is a CRM tool that makes it easy to organize and grow your customer relationships by tracking data visualizations in a single place. It helps you to analyze data for customer insights. It helps you to filter and search for a specific task with ease. This CRM for start-up also allows you to assign multiple tasks with just one mouse click.

#5
ClickUp
4.6

Email Automation: Yes

Integration: Google drive, GitHub, Bitbucket, Cloud, etc.

Free Trial: Free Forever Plan

Learn More

Features:

  • ClickUp helps you organize your accounts in a list, Kanban board, or tables for instant data entry.
  • You can assign multiple tasks with a single mouse click.
  • It allows you to plan and track tasks.
πŸ‘ Pros πŸ‘Ž Cons
It helps you filter and search for a specific task with ease. It doesn’t offer good reporting features.
It enables you to import documents from other apps automatically.
Offers a customer-centric approach.

Key Specs:

  • Free Trial: Free Forever Plan
  • Integrations: Google drive, GitHub, Bitbucket, Cloud, etc.
  • Supported platforms: Windows, Mac, Linux, iOS, Android, etc.

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6) Salesmate

Best for boosting the performance of sales teams.

Salesmate is a CRM tool that comes with great features that help to keep your sales team focused on performing various tasks that increase sales. You will get more conversions with well-targeted customized calls, emails, and texts. This CRM system can easily integrate with third-party software like MailChimp, ActiveCampaign, Google, Microsoft, etc.

Salesmate CRM

Features:

  • It contains 100+ built-in reports.
  • Standard Dashboard & Reports
  • Custom Reports & Dashboards
  • Support docs, Videos & Community
  • Access to APIs & Integrations
πŸ‘ Pros πŸ‘Ž Cons
You can collaborate with your team. Doesn’t have any free plan.
You can build reusable sales playbooks and automated cadences which turn your rep into a revenue machine. 3rd party integration is needed for contact enrichment.
You can customize it to match according to your defined sales process.
It provides integration of more than 700+ apps.

Key Specs:

  • Free Trial: 15 days free trial
  • Support: Email and Chat
  • Integration: Google drive, WordPress, Outlook, etc.
  • Supported platforms: Web, Android, and iOS devices.

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7) Act! CRM

An ACT is an all-in-one CRM for sales and marketing tool which allows you to generate repeated clients. It is one of the best Lead Management software for small businesses that allows you to perform advanced contact management and email marketing features.

HubSpot CRM

Features:

  • It helps you to keep all your contact & customer details
  • Act offers customizable dashboards integrations with Outlook, Gmail, Zoom, and DocuSign.
  • You can unlock the full potential of Act! with Custom Tables! Manage detailed
  • Optimize methods you and your team communicate with prospects and customers
  • It helps you to generate repeat clients and build even stronger relationships.
  • Supported platforms: Android and iOS apps
πŸ‘ Pros πŸ‘Ž Cons
WYSIWYG email editor Steep learning curve
Email deliverability reporting Many routine tasks present significant difficulties
Eady Data quality management
Marketing Automation Integration
Highly customizable and versatile

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8) Keap

Best for sales and marketing automation platform for beginners.

Keap is an ideal option for young entrepreneurs looking to spend their time running their business instead of managing customer data in a highly comprehensive but quite complex CRM system. It allows you to trigger your email marketing campaigns based on customer behavior. It also allows you to set up any number of marketing campaigns for new and old customers, with tailored email marketing messages.

Keap CRM

Features:

  • Offers marketing and sales automation suite that is intuitive and easy to use
  • Offers CMS with powerful segmentation, tags, filters & custom views
  • Provide a wide range of lead generation tools, including lead scoring, contact forms, and intelligent search
  • Engagement CRM tools to nurture leads through the sales funnel, using automated drip emails feature
  • Customer data management with email integration and customizable notes
πŸ‘ Pros πŸ‘Ž Cons
Offers marketing and sales automation suite that is intuitive and easy to use It enables you to access client information from any device.
Offers CMS with powerful segmentation, tags, filters & custom views This is one of the best CRM for start-ups which offers smart forms to collect client data.
Provide a wide range of lead generation tools, including lead scoring, contact forms, and intelligent search You can connect the Keap app with Outlook or Gmail.
Engagement CRM tools to nurture leads through the sales funnel, using automated drip emails feature Easy integration with the programs like PayPal.
Customer data management with email integration and customizable notes

Key Specs:

  • Free Trial: 14 days
  • Deployment Type: Cloud-based.
  • Integrations: Gmail, JotForm, Outlook, WordPress, Zapier, etc.
  • Supported platforms: Web-based, Android, and iOS.

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9) Streak

Best for start-ups using Google Workspace applications

Streak is a popular CRM system for any startup business. This CRM tool helps you manage the sales pipeline inside Gmail and maintain your business relationship and partners. You can use all of your different data points to filter all the information in your pipeline. It also allows you to automatically share emails, notes, and call logs with your team.

Streak CRM

Features:

  • You can link together the communication of separate teams
  • You can easily maintain data control by using the assign permission roles feature
  • Track all your contacts in a pipeline
  • Use mail merge to send mass emails
  • Easy integration with 900+ platforms
πŸ‘ Pros πŸ‘Ž Cons
Allows deal management directly from Gmail inbox Lacks reporting features on low-priced plans
Easy Integration with Google Workspace apps Does not offer phone customer support
You can use mobile apps to stay connected, track calls, and take notes

Key Specs:

  • Free Trial: Basic Free Version
  • Support: Live chat, telephone, and email.
  • Integrations: Full Integration with Gsuite and 2000+ other apps.
  • Supported platforms: Android and iOS.

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10) Close

Best for centralized lead generation and sales pipeline

Close is a CRM tool for starting up to manage your relationships with leads and customers. It offers impressive sales automation features which can help nearly any lead generation or sales process. This CRM software helps you centralize much of your lead generation and sales pipeline and organizes your entire team.

Close

Features:

  • It provides the feature for HTML customization so you can easily brand your campaigns
  • It helps you to remain focused on the deals that matter most
  • It allows you to schedule your emails to send when you want
πŸ‘ Pros πŸ‘Ž Cons
It helps you to import your leads A little of a steep learning curve
Intuitive and easy-to-use dashboard Its free plans offer a minimal number of features.
Send in bulk without any tech stress
You can track your emails, so you will be able to know who opened what
Undo-send feature allows you to fix any errors

Key Specs:

  • Free Trial: 14- days
  • Integrations: ZapierMailchimp, Zapier, Asana, etc.
  • Email Automation: Built-in
  • Supported platforms: Web, Mac, and Windows.

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11) Freshworks

Freshworks helps you accelerate your revenue with context-driven sales, and it helps you grow customer value with integrated sales and support. It is one of the best CRM for start-ups that bring sales and support functionalities together with the Freshdesk Integration.

Freshworks

Features:

  • AI-powered Predictive Contact Scoring
  • Easy integration with Freshdesk and Slack
  • Simple set up and Clean UI
  • Contact Lifecycle Stages
  • It offers easy to use Contact and Account Management features
πŸ‘ Pros πŸ‘Ž Cons
Offers AI-powered Chatbots to chat with visitors in real-time. Offers limited dashboard customization capabilities on the free plan.
It enables you to improve seller effectiveness by streamlining your sales process. Sorting and filtering tasks is less intuitive
It helps you to reduce IT complexity & cost with a comprehensive solution
Allows you to capture visitor information with customizable WebForms

Key Specs:

  • Free Trial: Yes
  • Support: Live chat, telephone, and email.
  • Integrations:  Gmail, PayPal, Slack, Zapier, Outlook, etc
  • Supported platforms: Web, iPhone, and Android.

Get a Quote >>


12) Insightly

Best for start-ups that want project management tools within their CRM

Insightly is one of the best CRM for start-ups, which helps you keep all your current and prospective customer data to optimize your productivity. It enables the sales team to establish a relationship with the client, and it allows you to track relevant lead information is possible. This CRM provides a more comprehensive range of marketing tools within your system.

Insightly CRM

Features:

  • Project management capabilities
  • Built-in event management tools
  • Offers mobile app with business card scanner, data sync, and voice notes
  • Allows you to manage projects like these through milestone and task tracking
  • It offers the ability to convert opportunities into projects and sync them with your calendar.
πŸ‘ Pros πŸ‘Ž Cons
It enables you to create a multi-step business process with Insightly. Doesn’t offer live chat support and on-premises deployment.
Allows you to build custom applications for your business.
It enables you to design the dashboard according to your need.

Key Specs:

  • Free Trial: Yes
  • Support: Email (Phone support costs extra)
  • Integrations: Amazon EC2, Ansible, Asana, Bitbucket, Capsule CRM, Cisco, Gmail, Google workspace, HubSpot, etc.
  • Supported platforms: Android and iOS.

Get a Quote >>


13) Salesforce

Best for large and medium-sized businesses

Salesforce is a Software as a service (SaaS) CRM that enables you to manage customer relationships and helps you to create a custom solution according to your business requirements. It allows you to increase customer loyalty, retention, and satisfaction. You can monitor and manage your business. This CRM solution enables you to organize your customer data, track sales, and support your customers from one centralized dashboard.

Salesforce_Logo

Features:

  • It helps you to increase customer loyalty, retention, and satisfaction.
  • You can identify new opportunities to help address any problems.
  • It allows you to build more meaningful and lasting relationships.
  • This CRM software helps you to monitor and manage your business.
πŸ‘ Pros πŸ‘Ž Cons
You can increase customer loyalty, retention, and satisfaction. Salesforce relies entirely on the Internet connection, so no offline access is possible.
It helps you identify new opportunities that help you address any problems.
It allows you to build more meaningful and lasting relationships.

Key Specs:

  • Free Trial: Yes
  • Deployment Type: Cloud-Based.
  • Support: Phone and Chat
  • Integration: ActiveCampaign, Zapier, and Docusign.
  • Supported Operating Systems: Android, Windows, Android, iPhone, Mac, Web-Based, etc.

Get a Quote >>


14) Agile CRM

Best for New businesses that want a range of free sales tools

Agile CRM is best for new businesses that want a range of free sales tools. This CRM for start-ups focuses more on lead management and marketing automation. You can manage contacts, track deals, automate calls and voice mails, and much more. It enables you to close more deals through its contact and nurturing analytics. It also includes email and campaign tracking and templates for marketing channels.

Agile CRM

Features:

  • It lets you view contact data from the client conversation, call, etc.
  • It allows you to sync Agile CRM data with Google calendar to help you get instant notifications about upcoming meetings.
  • This workflow automation tool helps you track the buyer’s history.
  • It allows you to maintain insights with reports and advanced analytics.
πŸ‘ Pros πŸ‘Ž Cons
Use email templates to create attractive emails Doesn’t provide on-premises deployment.
Add pop-ups and push notifications through web rules Customer supports only in the English language.
It supports up to 50,000 contacts and companies
You can customize data fields according to the needs of your business

Key Specs:

  • Free Trial: Free Basic Version for 10 Users
  • Support: Chat and Email.
  • Integrations: Shopify, Magneto, Joomla, Drupal, WordPress, Zapier, etc.
  • Supported platforms: Web, Android, and iOS.

Get a Quote >>


15) Salesflare

Best for collaborating more efficiently on customer conversations.

Salesflare is a CRM tool that intelligently brings the opportunities to the surface for which action is due and shows the information you need to take. It is an intelligent CRM & sales enablement platform used by thousands of small and medium-sized B2B businesses. It helps you to collaborate more efficiently on customer conversations.

Salesflare

Features:

  • Workflow management
  • Integrate your sales toolset
  • Automatic logging of meetings and phone calls.
  • Provides a handy document folder per customer.
πŸ‘ Pros πŸ‘Ž Cons
Allows you to track when and how your customers are digitally engaging with you. It’s a bit basic when it comes to cross-team integration
Collaborate more efficiently on customer conversations.

Key Specs:

  • Free Trial: Yes
  • Deployment Types: SaaS
  • Support: Chat and Mail.
  • Integration: Gmail, Office 365, iCloud, Zapier, etc.
  • Supported platforms: Web, Apple iOS, Android, Mobile Web

Get a Quote >>


16) Copper

Best for robust revenue analytics that offers more visibility.

Copper is a CRM tool that captures all your contact details and emails so that you can use them whenever you like. It allows you to add leads, update deals, and create Google Calendar events. It allows you to manage your contact by customizing contact types of categories of business relationships. You can deliver robust revenue analytics that gives you visibility.

Copper

Features:

  • It allows you to pull data and customer interactions from anywhere
  • Automatically in Copper when you begin.
  • Offers real-time currency conversions.
  • You can access the sales funnel in real time.
  • Email Sequences & Drip Campaigns.
  • It helps you to build to work seamlessly with G Suite.
  • It provides many templates that help you to send emails in bulk.
πŸ‘ Pros πŸ‘Ž Cons
It helps you to integrate it with Google Calendar, Gmail Contacts, Google Docs, and more. Best suited CRM for you, only if, you are willing to use Google tools full time.
Support for real-time currency conversions.
You can manage your contact by customizing contact types to categories of business relationships.
It provides many templates to send emails in bulk.

Key Specs:

  • Free Trial: 14 Day
  • Email Automation: Built-in
  • Integrations: HubSpot, Mailchimp, Docusign, Quickbooks, Mailchimp, Zendesk, Zapier, Wix, and more.
  • Supported platforms: Web, Android, and iOS.

Get a Quote >>

FAQ:

❓ What are the best CRMs for start-ups?

Here are some of the best CRMs for start-ups:

⚑ What are the types of CRM?

Three types of CRM systems are:

  • Collaborative CRM systems: Collaborative CRM systems are breaking down silos. Often the marketing team, sales reps, and customer support agents are all in different departments and not properly connected with each other. Each of those departments is further separated based on geographic locations, channels they serve, products they focus on, or skill specialties.
  • Operational CRM systems: This type of CRMs helps streamline a company’s processes for customer relationships. They provide tools to better visualize and handle the full customer journey more efficiently.
  • Analytical CRMs: This type of CRM focuses on helping you analyze the customer data you have to gain important insights. Digital tools and platforms now make it easy to collect large quantities of data.

πŸš€ What are the benefits of using CRM for start-ups?

Here are some important benefits of using CRM for start-ups:

  • CRMs help in tracking everything from sales leads to customer data.
  • They offer automation and integration capabilities that make working with various cloud-based applications easy.
  • It helps to track sales leads to customer data.
  • You can easily segment your contacts by location, deal size, close date, and more to find the warmest leads to focus on.
  • They also make it possible to manage complex customer relationships and keep track of billing and shipping data.
  • CRMs also provide users with a dashboard that helps them keep track of all the important data.
  • It helps you to increase the revenue and profitability of any business.

πŸ… How to choose a CRM for your start-up?

Here are some key features which help you to select a CRM system for your start-up:

  • Reporting: A good CRM for a start-up will help you track your activities and generate reports to show your data, which helps you to make informed decisions.
  • Ease of Use: CRM software offers lots of options, so it’s important to select a tool that’s easy to use for you and your team.
  • Integration: The best CRM for a start-up is one that easily integrates with other tools and services, allowing you to automate multiple processes.
  • Customization: When you’re choosing a CRM, make sure it lets you customize workflows and processes since every business is different.

πŸ‘‰ How to adopt your new startup CRM?

Adopting a new CRM can be a daunting task, but with the help of a qualified provider, it can be a successful experience. When you are looking to adopt a new CRM, here are some steps that you need to follow:

Step 1) First, it is important to identify your needs and assess which CRM is best suited.

Step 2) You also need to test out the different features of the CRM to make sure that it is user-friendly and meets your needs.

Step 3) Once you have decided on a CRM, get it installed and configured correctly.

Step 4) Lastly, you need to train your team on how to use the CRM and keep up with regular updates.

❗ How do CRM systems typically handle Automation?

CRM systems typically handle Automation in one of two ways: through rule-based automation or Scripting.

  • Rule-based automation typically uses predefined rules to automatically update data in the system. It is easier to set up and manage, but it can be less flexible and customizable.
  • On the other hand, Scripting allows for more dynamic and flexible automation, allowing for more customization and control over how data is updated. It can be more flexible and customizable, but it can be more time-consuming to set up and maintain.

So, the best approach depends on the specific needs of your CRM system and the type of automation you are looking to implement.