Top 30 Technical Support Interview Questions and Answers (2026)
Lucas Bennett
Getting ready for a technical support interview means anticipating what interviewers probe and why it matters. Technical Support Interview Questions reveal problem-solving depth, customer focus, and readiness under pressure.
Roles in technical support open paths across industries, blending analysis with real impact. From freshers to senior professionals, technical experience grows through working in the field, sharpening skillset, communication, and troubleshooting, helping teams, managers, and team leaders deliver reliable solutions at scale using domain expertise and advanced technical problem resolution. Read more…
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Top Technical Support Interview Questions and Answers
1) Describe Your Technical Support Troubleshooting Process.
A core competency for any technical support role is a methodical troubleshooting process. Interviewers ask this question to evaluate how you approach diagnosing and solving technical issues — not just what fixes you apply, but how you think through a problem.
My troubleshooting follows a structured sequence that begins with data collection and clarification. I first ask the user targeted questions to clarify the problem, understand the environment (OS version, hardware, software involved), and determine if the issue is reproducible. I then verify the problem myself where possible, isolating it from variables like network configuration or user settings.
The next step is hypothesis formation: based on the symptoms, I identify the most probable causes and prioritize them by likelihood and impact. I then test hypotheses sequentially, beginning with quick, low-impact checks such as verifying connections, checking error logs, and running built-in diagnostics.
If the issue persists, I escalate to deeper analysis and may consult vendor documentation, KB articles, or internal knowledge bases. Once a solution is identified, I apply it, validate success with the user, and document the steps in the ticketing system for future reference.
Example: For a recurring Wi-Fi drop, I first confirmed signal strength and recent changes. After discovering that multiple devices exhibited intermittent connectivity, I checked router logs, reset its configuration to stable defaults, updated firmware, and verified resolution with the client — reducing repeat tickets significantly.
2) What Is DNS and How Does It Work?
Technical support professionals must explain fundamental networking concepts clearly. DNS (Domain Name System) is a common topic because networking issues often manifest as DNS failures.
DNS, or Domain Name System, is the standard internet protocol used to translate human-friendly domain names (like www.company.com) into IP addresses (such as 192.0.2.1) that networking equipment understands. This process is essential because computers communicate via numerical addresses, but humans remember names more easily.
When a user enters a URL, the request goes to a DNS resolver, which either has the mapping in cache or queries authoritative DNS servers to resolve the IP. Once resolved, the client’s system uses that IP to connect to the intended web server.
Example: If users cannot reach an internal company portal but can ping its IP directly, it suggests a DNS issue. Resetting or reconfiguring the DNS server settings, then flushing local DNS caches (ipconfig /flushdns on Windows), often resolves connectivity issues.
3) What Is DHCP and Why Is It Important?
Understanding networking services is critical for support staff who manage or troubleshoot network configuration.
DHCP, or Dynamic Host Configuration Protocol, is a standardized network service that automatically assigns IP addresses and related network configuration (subnet mask, default gateway, DNS servers) to devices on a network. It eliminates the need for manual IP configuration, reduces errors, and ensures efficient IP utilization.
Without DHCP, network administrators would have to manually assign and track addresses for every device — a labor-intensive and error-prone process, especially in dynamic environments where devices join and leave frequently.
Example: In an office environment, when a workstation receives an APIPA address (169.254.x.x), it typically signals a DHCP failure. Renewing the lease (ipconfig /renew), checking the DHCP scope availability, or restarting the DHCP server often restores proper network connectivity.
4) How Do You Handle a Difficult or Frustrated Customer?
Customer service skills are as vital as technical skills in support roles. Recruiters probe this to assess empathy, communication clarity, and professionalism under stress.
When confronted with a frustrated customer, I begin by actively listening without interrupting, allowing the user to fully express their concern. I acknowledge their frustration by restating the issue and validating their experience (“I understand this has been disruptive for you”).
I then reassure them that I am committed to resolving the problem and proceed with clear, calm explanations. If there are delays, I provide frequent status updates rather than silence.
If appropriate, I offer alternative workarounds so they can continue working while I pursue a permanent fix. After resolution, I check back to ensure satisfaction and log insights into recurring pain points to improve future responses.
Example: A client once called repeatedly about intermittent VoIP quality. Instead of curtly explaining codec issues, I walked the user through the network checks, showed them real-time metrics, and proactively suggested a temporary cellular fallback. This transparency diffused frustration and built trust.
5) How Do You Prioritize Support Tickets?
Efficient ticket handling is key to maintaining service levels and customer satisfaction. Employers want to see your ability to balance urgency and impact.
I prioritize tickets using a combination of urgency, business impact, and SLA requirements. Critical outages affecting many users or revenue-critical systems get top priority. After that, issues affecting high-value users or services come next, followed by single-user non-blocking issues.
I use a standard priority matrix:
| Priority Level | Criteria | Response Target |
|---|---|---|
| P1 (Critical) | System outage affecting all users | Immediate response |
| P2 (High) | Major issue affecting a department | Within 1 hour |
| P3 (Medium) | Functional but impaired | Within 4 hours |
| P4 (Low) | Cosmetic/non-blocking | Within 1 business day |
I also communicate expected timelines to users and adjust if the situation changes. For simultaneous tickets, I reassess impacts hourly and escalate cross-team where necessary.
6) Explain the Difference Between RAM and ROM.
This foundational hardware question ensures that candidates understand basic computer architecture — often required in desktop or hardware support roles.
RAM (Random Access Memory) is volatile memory used to store data temporarily while programs are running. It allows both read and write operations and loses its data when the system powers down. High RAM capacity enables faster multitasking and data processing.
ROM (Read-Only Memory), on the other hand, is non-volatile and typically stores firmware instructions (like BIOS/UEFI) that remain intact after shutdown. It is usually read-only or write-protected to prevent accidental changes.
Example: During troubleshooting, faulty RAM can cause system crashes under load, whereas corrupted ROM firmware can prevent boot-up entirely. Knowing this distinction helps diagnose whether a machine fails to start or randomly crashes later.
7) How Would You Troubleshoot a Network Connection Issue?
Networking problems are ubiquitous in technical support. This question is about your systematic approach rather than memorizing commands.
I begin with physical layer checks: ensuring cables are secure, Wi-Fi signals are adequate, and ports show link lights. Next, I verify the device’s network configuration (IP, subnet, gateway, DNS) and perform basic diagnostics like ping tests to local and external addresses.
I then proceed to verify router/modem health, DNS resolution, and firewall rules. If necessary, I reset network adapters, renew DHCP leases, and check for driver or firmware updates.
Example: At a retail store, multiple terminals lost connectivity while the router still showed light signals. Rebooting the router restored IP assignments, but persistent failures led us to discover scheduled firmware updates that reset advanced firewall rules. A roll-back and staging plan ensured stable service.
8) What Is an IP Address and Why Is It Important?
Understanding IP addressing is crucial because it underpins all network communication.
An IP (Internet Protocol) Address is a unique numerical label assigned to each device on a network, allowing it to send and receive data. IPv4 addresses consist of four octets (e.g., 192.168.1.10), while IPv6 uses longer alphanumeric formats for greater address space.
IP addresses are essential because routers and switches use them to route traffic between devices. Without correct IP configuration, devices cannot communicate with one another or with external networks.
Example: When a workstation shows an APIPA (169.254.x.x) address, it indicates that it could not obtain a valid IP from DHCP, often due to server unavailability or network segment isolation.
9) How Do You Explain a Technical Concept to a Non-Technical User?
Communication skill is vital. Support roles require translating jargon into everyday language.
I begin by using relatable analogies and avoiding acronyms unless they are first defined in simple terms. I check comprehension by asking the user to repeat back the key point and pause to answer follow-up questions.
Example Analogy: When explaining a VPN, I describe it as a “secure tunnel” between your device and the company network. Instead of saying “encryption algorithms,” I say “locked connection that only you and the office can open.” This bridges technical concepts to familiar experiences.
10) What Tools Do You Use for Remote Support?
Remote tools are standard in technical support, especially in distributed and hybrid environments.
I use platforms like TeamViewer, AnyDesk, Microsoft Quick Assist, and RDP (Remote Desktop Protocol) for remote troubleshooting. For enterprise environments, tools like ServiceNow, ConnectWise, or SCCM (for patching and inventory) help manage multiple endpoints.
My choice depends on security requirements, platform compatibility, and user permissions. I also ensure that remote sessions are logged for compliance and that users consent before takeover.
Example: In multi-OS environments, Quick Assist works well for Windows clients, while AnyDesk is ideal for cross-platform support. Documenting session outcomes improves knowledge bases and training materials.
11) Explain the Different Types of Operating Systems You Have Supported.
Technical support professionals are expected to work across multiple operating systems, each with distinct characteristics, configurations, and troubleshooting approaches. Interviewers ask this to assess your breadth of experience and adaptability across environments.
In my technical support experience, I have worked with multiple types of operating systems, primarily Windows, Linux, and macOS, each serving different organizational needs. Windows operating systems such as Windows 10 and Windows 11 are most common in enterprise desktop environments due to their compatibility with business applications and Active Directory integration. macOS is frequently used in creative and executive teams, while Linux is dominant on servers and development systems.
Each operating system has a distinct lifecycle, security model, and configuration structure. Windows relies heavily on registry settings and group policies, Linux uses file-based configuration and permissions, and macOS combines UNIX principles with a graphical interface.
Example: When supporting a mixed OS environment, I resolved a file-sharing issue by adjusting SMB permissions on Windows, modifying SELinux policies on Linux, and ensuring correct user privileges on macOS. Understanding these differences reduced downtime and prevented repeat incidents.
12) How Do You Diagnose Slow Computer Performance?
Performance issues are among the most common technical support tickets. This question evaluates your ability to analyze symptoms methodically and apply the right fixes.
Diagnosing slow system performance begins with identifying whether the issue is hardware-related, software-related, or environmental. I start by checking system resource utilization, including CPU, memory, disk, and network usage. Task Manager or Activity Monitor helps determine whether a specific application is consuming excessive resources.
Next, I review startup programs, background services, disk health, and available storage. Malware scans and OS update status are also essential, as outdated systems or infections often degrade performance.
Example: In one case, a user experienced frequent freezes. Investigation revealed a failing hard drive with high read latency. Replacing the drive with an SSD and migrating the OS improved boot time and application responsiveness significantly.
13) What Is the Difference Between Hardware and Software Troubleshooting?
This question tests conceptual clarity and practical application — essential for first-line and escalation support roles.
The difference between hardware and software troubleshooting lies in the nature of the problem and the methods used to resolve it. Hardware troubleshooting focuses on physical components such as memory, storage devices, power supplies, and peripherals. It often involves inspection, testing, replacement, or re-seating components.
Software troubleshooting, by contrast, deals with operating systems, applications, drivers, and configurations. It typically involves log analysis, reinstallations, patching, configuration changes, or rollback of updates.
| Aspect | Hardware Troubleshooting | Software Troubleshooting |
|---|---|---|
| Focus | Physical components | Programs and configurations |
| Tools | Diagnostics, multimeters | Logs, debuggers, installers |
| Fix Method | Repair or replace | Update, reconfigure, reinstall |
Example: A system that fails to boot may indicate faulty RAM (hardware), while a system that boots but crashes after login may point to corrupt drivers or OS files (software).
14) How Do You Handle an Issue You Have Never Seen Before?
This question assesses problem-solving ability, research skills, and composure under uncertainty.
When encountering an unfamiliar issue, I rely on a structured and disciplined approach rather than guesswork. I begin by clearly documenting symptoms, error messages, and environmental details. I then attempt to reproduce the issue or isolate it by changing one variable at a time.
Research plays a critical role. I consult vendor documentation, trusted technical forums, and internal knowledge bases. If necessary, I escalate with detailed findings to senior engineers or vendors while continuing to test potential solutions in parallel.
Example: I once encountered a rare printer spooler failure after a security update. By analyzing event logs and researching update notes, I identified a compatibility issue, rolled back the patch temporarily, and coordinated a permanent fix with the vendor.
15) What Is Active Directory and How Is It Used in Technical Support?
Active Directory is a foundational technology in enterprise environments, making this a high-relevance interview question.
Active Directory (AD) is a directory service developed by Microsoft that manages users, computers, groups, and permissions within a Windows domain environment. It enables centralized authentication, authorization, and policy enforcement.
In technical support, Active Directory is used for password resets, account unlocks, group membership changes, computer account management, and policy troubleshooting. Group Policy Objects (GPOs) allow administrators to enforce security standards and system configurations across all domain-joined devices.
Example: When a user could not access a shared drive, I verified their group membership in Active Directory and forced a policy update. The issue was resolved without modifying the file server directly.
16) Explain the Benefits and Disadvantages of Remote Technical Support.
Remote support has become a standard delivery model, but it comes with trade-offs that interviewers expect candidates to understand.
Remote technical support offers significant benefits, including faster response times, reduced travel costs, and the ability to support geographically distributed teams. It enables technicians to diagnose issues in real time and often resolve problems during the first interaction.
However, there are disadvantages. Remote support depends heavily on network connectivity and user cooperation. Certain hardware issues cannot be fully diagnosed without physical access, and security concerns must be carefully managed.
| Aspect | Advantages | Disadvantages |
|---|---|---|
| Efficiency | Faster resolution | Limited physical inspection |
| Cost | Reduced overhead | Tool licensing costs |
| Security | Auditable sessions | Risk if access is misused |
Example: While remote tools resolved most user issues efficiently, hardware failures such as faulty power supplies still required on-site intervention.
17) How Do You Document Technical Issues and Solutions?
Documentation is critical for operational efficiency, knowledge sharing, and compliance.
I document technical issues using clear, structured, and consistent language. Each record includes the problem description, environment details, troubleshooting steps taken, root cause, and final resolution. I avoid vague terms and ensure that another technician could reproduce the fix.
Good documentation also captures lessons learned, preventing repeat incidents and improving first-call resolution rates.
Example: After resolving a recurring VPN authentication issue, I documented the certificate renewal process in the knowledge base, which reduced future escalations and saved troubleshooting time.
18) What Are SLAs and Why Are They Important in Technical Support?
Understanding SLAs demonstrates awareness of business impact and service accountability.
Service Level Agreements (SLAs) define the expected response and resolution times for support services. They align IT operations with business priorities and set clear expectations for customers and stakeholders.
SLAs help prioritize workloads, measure performance, and ensure accountability. Missing SLAs can result in financial penalties, reputational damage, or loss of trust.
Example: For critical production incidents with a 15-minute response SLA, I ensured immediate acknowledgment and continuous updates until resolution, even when escalation was required.
19) How Do You Decide When to Escalate an Issue?
Escalation judgment separates effective support engineers from inexperienced ones.
I escalate issues when they exceed my authorization level, expertise, or SLA timeframe. Indicators include unresolved root causes after standard troubleshooting, repeated failures, or system-wide impact.
Before escalating, I ensure all diagnostic steps are documented to avoid duplication and enable faster resolution at higher tiers.
Example: A database connectivity issue persisted despite network verification. I escalated with logs and packet captures, allowing the database team to identify a misconfigured connection pool quickly.
20) What KPIs Are Used to Measure Technical Support Performance?
This question evaluates your understanding of performance metrics and service improvement.
Common technical support KPIs include First Contact Resolution (FCR), Mean Time to Resolution (MTTR), Ticket Backlog, Customer Satisfaction Score (CSAT), and SLA compliance rate. These metrics help organizations assess efficiency, quality, and customer experience.
KPIs guide process optimization and training initiatives.
Example: By improving documentation and user self-service guides, our team increased FCR by 18% and reduced MTTR significantly.
21) Explain the Difference Between TCP and UDP With Practical Examples.
Understanding transport layer protocols is essential in diagnosing application and network performance issues. Interviewers ask this to test conceptual clarity and real-world application.
TCP (Transmission Control Protocol) and UDP (User Datagram Protocol) are both transport layer protocols, but they differ significantly in reliability, speed, and use cases. TCP is connection-oriented, meaning it establishes a session before transmitting data and ensures delivery through acknowledgments, sequencing, and retransmission of lost packets. This makes TCP reliable but comparatively slower.
UDP, on the other hand, is connectionless and does not guarantee delivery, order, or error correction. This results in lower latency and faster transmission, making UDP ideal for time-sensitive applications where speed is more critical than accuracy.
| Feature | TCP | UDP |
|---|---|---|
| Reliability | High | Low |
| Speed | Slower | Faster |
| Error Handling | Built-in | None |
| Use Cases | Email, file transfer, web | VoIP, streaming, gaming |
Example: If a file download fails midway, TCP retransmits lost packets. However, during a video call, UDP is preferred because retransmission delays would cause noticeable lag.
22) How Do You Troubleshoot Login and Authentication Issues?
Authentication issues directly affect productivity and often involve multiple systems, making this a high-impact support scenario.
I troubleshoot login issues by first determining whether the problem is credential-based, account-based, or system-based. I verify username accuracy, password expiration, account lock status, and recent changes. In domain environments, I check Active Directory for disabled accounts, incorrect group memberships, or replication delays.
Next, I confirm whether the issue is isolated or widespread. If multiple users are affected, I examine authentication services such as domain controllers, identity providers, or single sign-on systems.
Example: A user repeatedly failed login attempts despite correct credentials. Investigation revealed their account was locked due to outdated credentials stored on a mobile device. Resetting the password and clearing cached credentials resolved the issue.
23) What Is Patch Management and Why Is It Important?
Patch management reflects your understanding of system lifecycle, security posture, and operational stability.
Patch management is the structured process of identifying, testing, deploying, and verifying software updates across systems. These patches address security vulnerabilities, bug fixes, and performance improvements.
Effective patch management reduces security risks, ensures compliance, and maintains system stability. However, poorly tested patches can introduce compatibility issues, making controlled rollout and rollback planning essential.
Example: In an enterprise environment, patches were first deployed to a test group before organization-wide rollout. This approach prevented a faulty update from impacting production systems.
24) Describe the Advantages and Disadvantages of Using Ticketing Systems.
This question tests operational maturity and understanding of support workflows.
Ticketing systems provide structured workflows for managing support requests. Their advantages include centralized issue tracking, SLA monitoring, accountability, and historical data analysis. They also support collaboration and knowledge sharing across teams.
However, disadvantages include administrative overhead, rigid workflows for urgent issues, and user resistance if the system is overly complex.
| Aspect | Advantages | Disadvantages |
|---|---|---|
| Visibility | Clear ownership | Over-documentation |
| Metrics | SLA tracking | Metric-driven pressure |
| Efficiency | Standardized flow | Less flexibility |
Example: A ticketing system helped reduce missed follow-ups, but urgent outages were handled via direct escalation alongside ticket creation.
25) How Do You Ensure Data Security While Providing Technical Support?
Security awareness is increasingly critical even for non-security roles.
I ensure data security by following least privilege principles, verifying user identity before making account changes, and avoiding unnecessary access to sensitive information. Remote sessions are conducted only with user consent, and credentials are never requested in plain text.
I also follow organizational security policies regarding logging, encryption, and incident reporting.
Example: When resetting passwords, I verify identity through multi-factor authentication and ensure users change temporary credentials immediately after first login.
26) Explain the Lifecycle of a Technical Support Ticket.
This question evaluates process understanding and operational discipline.
The ticket lifecycle begins with issue reporting, followed by categorization and prioritization. The ticket is then assigned to the appropriate support tier. Troubleshooting and resolution occur next, possibly involving escalation if required.
Once resolved, the ticket enters a verification phase, ensuring the user confirms the solution. Finally, it is closed with proper documentation and root cause analysis.
Example: A recurring VPN issue led to root cause documentation, allowing future tickets to be resolved faster through knowledge base articles.
27) How Do You Handle Repetitive or Recurring Issues?
This question assesses proactive thinking and long-term improvement mindset.
Recurring issues signal underlying process or system flaws. I analyze ticket trends, identify root causes, and propose permanent solutions rather than repeatedly applying temporary fixes.
Documentation, automation, and user education are key strategies for reducing recurrence.
Example: Frequent printer issues were reduced by deploying standardized drivers and publishing a self-service troubleshooting guide.
28) What Is the Difference Between First-Level and Second-Level Support?
Understanding support structure demonstrates organizational awareness.
First-level support focuses on initial diagnosis, basic troubleshooting, and common issues, while second-level support handles more complex problems requiring deeper technical expertise or system access.
| Level | Responsibilities |
|---|---|
| Level 1 | Password resets, basic diagnostics |
| Level 2 | System configuration, deeper analysis |
Example: A Level 1 agent resolves login issues, while Level 2 investigates backend authentication failures.
29) How Do You Stay Updated With New Technologies and Tools?
This question evaluates learning mindset and professional growth.
I stay current by following vendor documentation, technical blogs, webinars, and internal training programs. Hands-on experimentation and peer discussions also enhance understanding.
Example: Learning new remote support tools reduced resolution time during the transition to hybrid work environments.
30) Describe a Time You Prevented a Major Technical Issue.
Behavioral questions reveal real-world impact and foresight.
By monitoring system alerts and performance trends, I identified early warning signs of storage saturation on a critical server. Proactive cleanup and capacity expansion prevented downtime during peak business hours.
This experience reinforced the importance of preventive maintenance and monitoring.
🔍 Top Technical Support Interview Questions with Real-World Scenarios & Strategic Responses
Below are 10 realistic interview-style questions and sample answers commonly asked for Technical Support roles, covering knowledge-based, behavioral, and situational competencies.
1) How do you approach troubleshooting a technical issue when the root cause is not immediately clear?
Expected from candidate: The interviewer wants to assess your problem-solving methodology, logical thinking, and ability to work systematically under uncertainty.
Example answer: “When the root cause is not immediately clear, I begin by gathering as much information as possible from the user, including error messages, recent changes, and steps to reproduce the issue. I then isolate variables by checking logs, testing known solutions, and ruling out common causes. In my previous role, this structured approach helped me resolve complex issues efficiently while minimizing downtime.”
2) How do you explain technical problems to non-technical users?
Expected from candidate: The interviewer is evaluating communication skills, empathy, and your ability to adapt technical language for different audiences.
Example answer: “I focus on using clear, simple language and relatable examples. I avoid jargon and confirm understanding by asking follow-up questions. At a previous position, I supported users with varying technical skill levels, so I learned to tailor explanations based on their comfort level with technology.”
3) Describe a time when you had to handle a frustrated or upset customer.
Expected from candidate: The interviewer wants to see how you manage conflict, maintain professionalism, and deliver customer-focused solutions.
Example answer: “I listen actively and acknowledge the customer frustration before attempting to resolve the issue. Remaining calm and empathetic helps de-escalate the situation. At my previous job, I handled high-volume support requests, and taking ownership of the issue often turned negative interactions into positive outcomes.”
4) What tools or systems have you used for ticket management and issue tracking?
Expected from candidate: The interviewer is assessing your familiarity with support workflows and common technical support tools.
Example answer: “I have experience using ticketing systems to log, prioritize, and track issues through resolution. These systems help ensure accountability, proper escalation, and clear documentation. In my last role, effective ticket management allowed our team to meet service-level agreements consistently.”
5) How do you prioritize multiple support requests with competing deadlines?
Expected from candidate: The interviewer wants to understand your time management skills and decision-making process.
Example answer: “I prioritize requests based on urgency, business impact, and service-level agreements. Critical system outages take precedence, followed by issues affecting multiple users. Clear communication with stakeholders helps manage expectations while I work through the queue.”
6) What steps do you take to prevent recurring technical issues?
Expected from candidate: The interviewer is evaluating proactive thinking and long-term problem-solving ability.
Example answer: “I document resolved issues thoroughly and look for patterns in recurring problems. When possible, I collaborate with other teams to implement permanent fixes, such as configuration changes or user training. Preventative actions reduce repeat incidents and improve overall system reliability.”
7) How do you stay current with new technologies and technical support best practices?
Expected from candidate: The interviewer wants to see your commitment to continuous learning and professional development.
Example answer: “I stay current by reviewing vendor documentation, participating in online forums, and completing relevant training courses. I also learn from past incidents and team knowledge sharing sessions to continuously improve my technical and customer support skills.”
8) Describe a situation where you had to escalate an issue. How did you handle it?
Expected from candidate: The interviewer is assessing judgment, collaboration, and communication during escalation scenarios.
Example answer: “I escalate issues when they exceed my access level or expertise. I ensure the escalation includes detailed documentation, troubleshooting steps taken, and user impact. This approach helps higher-level teams resolve the issue faster and avoids duplicated effort.”
9) How do you handle situations where you do not know the answer immediately?
Expected from candidate: The interviewer wants to evaluate honesty, resourcefulness, and professionalism.
Example answer: “I am transparent with the user and let them know I am investigating the issue. I then consult documentation, internal knowledge bases, or senior colleagues. Providing timely updates is important to maintain trust while working toward a solution.”
10) Why are you interested in a career in technical support?
Expected from candidate: The interviewer is looking for motivation, passion, and alignment with the role.
Example answer: “I enjoy solving problems and helping users overcome technical challenges. Technical support allows me to combine my technical skills with customer service, and I find satisfaction in ensuring systems run smoothly while users feel supported and confident.”
