9 Best IT Support & Help Desk Certification Courses (2023)
Amanda Henderson
IT support courses are an excellent choice for candidates who are looking to land an entry-level job in the IT field. Certifications for IT support provide advanced training with updated tools and hands-on projects. These certifications are basic yet detailed and are easy to grasp even without prior experience.
They are built for anyone who wants to learn the fundamentals of the IT help desk and apply for jobs immediately. With the help of IT support certifications, you can master how to install and configure hardware and software. They also train how to troubleshoot computer and network issues and also other complex support functions. Furthermore, candidates learn how to answer client calls and use remote management tools.
These courses assist freshers in enhancing their career scopes and increase the chance of getting a better package. Here are such 10 best IT support certifications that help you to learn how to become an IT support professional. Read more…
Best IT Support and Help Desk Certifications
| Course Name | Course Provider | Key Topics | Level | Duration | Completion Certificate | Course Link |
|---|---|---|---|---|---|---|
| Google IT Support Professional Certificate | Coursera |
• Technical support fundamentals • Operating system • System administration |
Beginner | 1 hour 50 minutes | Yes | Learn More |
| IBM Technical Support Profesional Certificate | Coursera |
• Technical support • Hardware and operating systems • Software programming and databases |
Beginner | 3 to 6 Months | Yes | Learn More |
| Technical Support Fundamentals | Coursera |
• Customer service • Troubleshooting • Operating system |
Beginner | 22 hours | Yes | Learn More |
| IT Support Technical Skills Help Desk | Udemy |
• Desktop support • Active Directory • Office 365 |
Beginner | 12.5 hours | Yes | Learn More |
| Desktop IT Support Level 1 and 2 | Udemy |
• Windows server • Wifi connection or Lan • Server hard disk and network |
Beginner | 7 hours | Yes | Learn More |
1) Google IT support professional certificate (Coursera)
Specs: Rating:4.5 | Duration: 1 hour 50 minutes | Fee: Free | Certificate: Yes | Level: Beginner
Google IT support professional certificate is a course built to help freshers. This course covers end-to-end customer support fundamentals and coding for solving problems. It also includes system administration and security, networks, and operating systems.
With the help of this IT help desk certification, you can land entry-level IT positions. In this program, you will train with interactive textbooks and pre-recorded videos. It also comes with quizzes, hands-on labs, widgets, and projects.
This program is taught through Google career certificates. There are pre-recorded videos by certified instructors from top companies and universities.
Key topics:
- Technical support fundamentals
- The bits and bytes of computer networking
- Operating systems and you: becoming a power user.
- System administration and Its infrastructure services
- Security: Defense against the digital dark arts
What you will gain from this course
- A complete program to help you land an entry-level IT job.
- You can use this certificate to apply to well-known enterprises, including Google, Walmart, etc.
- Upskill with knowledge of systems like Linux, DNS, Binary code, and Command Line Interface
| 👍 Pros | 👎 Cons |
|---|---|
| It has flexible deadlines | The course syllabus outline is not provided in detail |
| You will learn through hands-on projects from Coursera labs. | Mixed reviews of career support after course completion. Hence, no guarantee. |
2) IBM Technical Support Professional Certificate (Coursera)
Specs: Rating:4.8 | Duration: 3 to 6 Months Fee Free | Certificate: Yes | Level: Beginner
IBM Technical support certificate is a course for beginners who want to work as IT help desk professionals. This certification for IT support offers training on networking, cloud computing, end-to-end customer support, etc.
This course is a free IT support and help desk course that also allows you to access job placement resources upon completion. It offers quality labs and projects to teach operating systems and cyber security. This training program consists of setting up hardware and mobile devices.
The instructors of this program are Rav Ahuja, Amy Norton, and Skills Network. Rav is a Global program director at IBM. He is an expert in data science, cloud, and solutions for AI and blockchain. Amy Norton is an instructional designer and technical writer for Skill-Up Technologies.
Key Topics:
- Introduction to technical support
- Learn hardware and operating systems.
- Lessons in software, programming, and databases
- Essentials of cybersecurity
- Understand cloud computing.
- Technical support case studies and capstone
What you will gain from this course
- Gain hardware and software skills to guide users.
- It helps users in selecting, install, and configure devices.
- Learn about operating systems and applications.
- Real-life customer service and troubleshooting skills.
- Useful cloud computing, network security, and computer networking skills
| 👍 Pros | 👎 Cons |
|---|---|
| Get dual credentials, both Certificate and IBM digital badge | Might be too comprehensive for someone who wants to achieve a quick certification |
| It helps you get ready to take the CompTIA ITF+ exam for certification | The duration of this course is lengthier compared to other IT support certification |
3) Technical Support Fundamentals (Coursera)
Specs: Rating:4.8 | Duration: 22 hours | Fee: Free | Certificate: Yes | Level: Beginner
‘Technical support fundamentals’ is a Google course that teaches the foundational skills required for entry-level positions. This course covers aspects of IT like hardware and software, customer service, etc.
It is one of the globally accepted certifications for the help desk. This training offers quizzes and in-course assignments designed to help you master the skills of an IT support technician.
You will learn this program with Google certified instructors from top organizations and universities.
Key Topics:
- Introduction to IT
- Hardware
- Operating system
- Networking
- Software
- Troubleshooting
What you will gain from this course
- Learn how to set up a computer completely, starting from the very beginning.
- How to choose and install an operating system on a computer
- Gain knowledge about the internet and its latest version and understand how it works.
- App creation techniques and how they function in the devices.
- Soft skills in IT and common problem-solving skills
| 👍 Pros | 👎 Cons |
|---|---|
| It is a 100% online course | Helpful but can be a bulky learning process |
| You can learn it at your own pace | Non- intuitive interface, hence, it will not auto-start from where you left off once you log in again |
| It has a shareable certificate. |
4) IT Support Technical Skills Helpdesk (Udemy)
Specs: Rating: 4.6 | Duration: 12.5 hours | Fee: $16.99 | Certificate: Yes | Level: Beginner
IT support technical skills helpdesk provided for beginners is a basic yet detailed course. This help desk certification is also beneficial for individuals with knowledge of CompTIA A+. In this course, you will gain training on active directories, office 365, and windows 10.
It also includes troubleshooting various issues and other valuable topics. The chapters in this program help with real-life situations, like answering clients’ calls.
The instructor for this course is Kevin Apolirano. He is a tech trainer for TechSkill institute guest speaker in Merit American Job train. Kevin has experience with MSP environment, apple store, department of education, etc.
Key Topics:
- Help desk
- Tech support
- Desktop support
- Active Directory
- Office 365
What you will gain from this course:
- Learn about active directories and how to unlock accounts and reset passwords.
- How to answer client’s calls
- Learn how to access clients through MFA2 factor authentication.
- Ticketing systems, and learn how to get them for free
- Understand RSAT(remote server administration tools)
- Fix computer issues that fell off the domain, and troubleshoot.
| 👍 Pros | 👎 Cons |
|---|---|
| Full lifetime access and supports on both mobile and TV | The presentations in the program may not be appealing to everyone |
| 12.5 hours of on-demand video and 5 downloadable resources | Few of the concepts could be hard to follow at first |
5) Desktop IT Support Level 1 and 2 in real life (Troubleshooting) (Udemy)
Specs: Rating:4.3 | Duration: 7 hours 13 minutes | Fee: $15.99 | Certificate: Yes | Level: Beginner
Desktop IT Support Level 1 and 2 is a well-designed desktop course that can assist you in securing a desk technician role. This course consists of a quick tour of Windows 10 and 11. You will also learn the procedures to back up data from dead computers and laptops.
It also offers videos on how to speed up your computer and domain issues and has applicable real-life lessons. With this IT helpdesk certification, beginners can understand IT and engineering support.
You will learn this course from Tareq, who has 12 years of experience and in-depth knowledge in educating beginners. He is a self-driven individual who is enthusiastic about his field of expertise.
Key Topics:
- Learn advanced technical support.
- Tour of windows operating system, both 10 and 11
- Wifi connection or Lan
- Windows server
- Hardware, domain, and computer issues
- Server hard disk and network
What you will gain from this course
- How to backup data from dead systems
- How to change Tape Library Server Storage
- Restoring user file
- Learn how to replace RAM or increase it
- Learn how to connect Cisco Switch or Router through the console cable
- How to suspend and get the Bitlocker code
| 👍 Pros | 👎 Cons |
|---|---|
| It has 7 hours on-demand video and includes 15 downloadable resources | Some of the topics need to be a little more detailed |
| It has full lifetime access and works on both mobile and TV | The subtitles have errors, and the accent might be unclear |
6) Introduction to Technical Support (Coursera)
Specs: Rating:4.8 | Duration: Approx.12 hours | Fee: Free, Paid Plan: NA | Certificate: Yes | Level: Beginner
Introduction to Technical Support is a certification by Coursera for beginners. This video tutorial will allow you to secure an entry-level IT technician role. In this course, you will learn the fundamentals of IT help desk and troubleshooting. You will also understand how to install software and learn about networking.
It covers customer relationship management, workgroup, and domain. This course also teaches how to connect a computer to the domain and detach it. Furthermore, it trains how to remove the software from the computer and network via the command line. The instructors of this course, Rav Ahuja and Amy Norton will guide you to master the help desk.
Key Topics:
- Industry Professionals’ Guide to Technical Support
- IT help desk
- Customer relationship management
- Technical Support Skills and Opportunities
- Networking basics
- Ticketing Systems
- Troubleshooting
What you will gain from this course
- About IT help desk
- How to do environment setup
- Learn how to manage customers and customer service skills.
- Learn IP addressing, config command, ping command, and nslookup command.
- Identify the various methodologies and frameworks popular in technical support
- Explore the features and benefits of ticketing systems
- Get essential troubleshooting tips.
| 👍 Pros | 👎 Cons |
|---|---|
| Showcase this certificate under your Coursera profile’s “license and certificate” section | It is not very interactive |
| You can learn it anytime and anywhere by accessing it from a tablet or phone | It requires more context for beginners to understand. |
7) IT Service Desk: A Beginners Guide (Coursera)
Specs: Rating:4.8 | Duration: 41 minutes | Fee: 1-month Free Trial | Certificate: Yes | Level: Beginner
IT Service Desk: A Beginners Guide is a help desk implementation skill-based course. In this IT support certification, you will learn the basics of handling hardware and safety measures.
This program teaches how to talk to a customer and other professional communication best practices. It also includes troubleshooting theory and an introduction to computer components and operating systems. With the help of this course.
The instructor of this course, Matthew L’Abbate, is an expert on CompTIA. He is also a founder of Total Seminars, LLC, which is a major provider of seminars on PC and network repair.
Key Topics:
- Service Desk Responsibilities
- Introduction to ITIL
- Common IT Troubleshooting
- Troubleshooting Theory
- Chapter quiz
What will you gain from this course?
- Learn help desk implementation.
- How to communicate with customers as IT professionals
- Safety measures while working with hardware.
- How to troubleshoot
- Components of a computer
- Understand the operating system, installing and configuring.
| 👍 Pros | 👎 Cons |
|---|---|
| Provides vast technical knowledge as it isn’t single hardware or software-centric course. | This certification is not for senior positions. |
| This certification will help in landing remote jobs. | There is not much hands-on experience in this training apart from a video demonstration. |
8) IT Support Technical Skills Bootcamp (Udemy)
Specs: Rating:4.5 | Duration: 38 hours 41 minutes | Fee: $18.99 | Certificate: Yes | Level: Beginner
In IT Support Technical Skills Bootcamp course you learn how to solve a problem using a wide range of tools. The focus of this course is on how to help a customer with professionalism. It teaches you how to answer their inquiries and complaints, even invalid questions.
This IT help desk certification teaches customer service management to provide an exceptional experience. It provides lessons on solving system issues within the organization itself.
Key Topics:
- Software Installation and software deployment
- Office 365 Administration for IT Support
- Modern desktop management skills for IT support
What you will gain from this course
- Gain skills required to succeed in an entry-level IT job
- Learn how to manage Windows 10, Active Directory, Office 365 and other IT support skills
- Sample resume and interview resources
- Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
- Verify and clarify the problems.
| 👍 Pros | 👎 Cons |
|---|---|
| It is accessible on tablets and phone | Not much interaction is available |
| It has continuing education units | Limited material on hardware and software since the primary focus of this course is customer service |
9) Windows 10 Troubleshooting For IT Support (Part 2) (Skillshare)
Specs: Rating: unavailable | Duration: 1 hour 50 minutes | Fee: 7 days free trial | Certificate: Yes | Level: Beginner
Windows 10 troubleshooting for IT part 2 is a course on IT support. The program includes the basics of network troubleshooting and windows. It also teaches how to use free powerful tools and step-by-step troubleshooting.
This IT helpdesk certification also consists of Dynamic Host Configuration Protocol best practices. Furthermore, it comes along with other essential technical problem-solving chapters.
There are also lessons on different windows updates and installing and configuring printers.
The tutor of this course is Bendjaballah Zine Eddine, is an IT engineer and an IT manager. He has an experience of over 20 years in this field. Bendjaballah is particularly passionate about troubleshooting and loves helping people solve their problems.
Key Topics:
- Technology
- Web development
- Computer
- Windows and Windows 10
- IT support and IT help desk
What you will gain from this course
- Learn how to update windows and fix issues.
- Learn how to use step-by-step methods of troubleshooting.
- Understand how the network functions and fix network issues.
- Learn how to operate free tools.
- How to function as an IT help desk
| 👍 Pros | 👎 Cons |
|---|---|
| You will get unlimited access to every class of this course | Mixed reviews about the pace of the class. Hence, students will have to rewatch the videos to grasp the idea |
| Learn it from industry leaders and working professionals | In lesson 9, the students might find a video that has a blank screen for some minutes |
FAQ
Best IT Support and Help Desk Certifications
| Course Name | Course Provider | Key Topics | Level | Duration | Completion Certificate | Course Link |
|---|---|---|---|---|---|---|
| Google IT Support Professional Certificate | Coursera |
• Technical support fundamentals • Operating system • System administration |
Beginner | 1 hour 50 minutes | Yes | Learn More |
| IBM Technical Support Profesional Certificate | Coursera |
• Technical support • Hardware and operating systems • Software programming and databases |
Beginner | 3 to 6 Months | Yes | Learn More |
| Technical Support Fundamentals | Coursera |
• Customer service • Troubleshooting • Operating system |
Beginner | 22 hours | Yes | Learn More |
| IT Support Technical Skills Help Desk | Udemy |
• Desktop support • Active Directory • Office 365 |
Beginner | 12.5 hours | Yes | Learn More |
| Desktop IT Support Level 1 and 2 | Udemy |
• Windows server • Wifi connection or Lan • Server hard disk and network |
Beginner | 7 hours | Yes | Learn More |