How to Write a Bug Report with Examples
ใซใผใซในใปใใใใ
โก ในใใผใใตใใชใผ
Bug Report writing is an essential testing skill that documents defects clearly, accelerates fixes, and improves software quality by providing developers with reproducible steps, severity, priority, environment details, and supporting attachments throughout the entire software testing life cycle.
ใใฐใฌใใผใใจใฏไฝใงใใ? ใชใ้ฉๅใชใใฐใฌใใผใใๅฟ ่ฆใชใฎใงใใใใ?
ใใฐใฌใใผใใฏSTLCใซใใใ้่ฆใชๆๆธใงใใใใในใใใผใ ใซใใพใใพใชๅฉ็นใใใใใใพใใ tracใฝใใใฆใงใขใในใไธญใซ็บ่ฆใใใใในใฆใฎๆฌ ้ฅใ่คๆฐใฎใใฐใใจใฉใผใใใฎไปใฎไธไธ่ดใkๅ่จ้ฒใใๅ ฑๅใใใ
ใใฎใในใๅพใฎใใญใฅใกใณใใฎ็ฎ็ใฏใใในใ ใใญใปในไธญใซ็บ็ใใใใฐใฎใฌใใซใซใคใใฆใ้ขไฟใใๅฐ้ๅฎถใใผใ ใซๆ ๅ ฑใๆไพใใใใจใงใใ
ใใชใใฎ ใฝใใใฆใงใข้็บใจใณใธใใข can be made aware of all the defects and issues present in the software using this type of report. It also lets you figure out what is wrong with a bug, so you can use the best method to fix it. It also helps you to save your time and money by helping ใใฐใๅ้ก็นใ็บ่ฆใใใ
ใชใ้ฉๅใชใใฐใฎ่ชฌๆใๆฐใซใใๅฟ ่ฆใใใใฎใงใใใใ?
ๅชใใ่ฉณ็ดฐใชใฝใใใฆใงใข ใใฐ ใฌใใผใใไฝๆใใใใใซ่ๆ ฎใใๅฟ ่ฆใใใ็นใฏๆฌกใฎใจใใใงใใ
- ใใใฏใๅฐๆฅใฎใชใชใผในใงๅใใใฐใ็บ็ใใใฎใๅ้ฟใใใใใฎใฌใคใใจใใฆๆฉ่ฝใใพใใ
- ใณใใฅใใฑใผใทใงใณ๏ผ้ปๅญใกใผใซใ้ป่ฉฑ๏ผใซใใใๆ้ใ็ฏ็ดใใพใใ
- Less ้็บ่ ใฎใใใซๅใใพใ๏ผ้็บ่ ใฏใพใใซใใชใใๆใใใจใๅฎ่กใใพใ๏ผใ
- ใใญใธใงใฏใๅ ใฎใใใซใใใฏใๅฐใชใใชใใพใใ ใใฐใฏใใ่ฟ ้ใใคๅน็็ใชๆนๆณใงไฟฎๆญฃใใใพใใ
- Modern teams using Jira, Linear, or Azure DevOps can also link bug reports to sprint tickets and release pipelines, ensuring traceability across QA and DevOps workflows.
ใใฐใฌใใผใใฎๆธใๆน๏ผใใฐใฌใใผใใใณใใฌใผใ๏ผ
ใใฐใฌใใผใใฎใใณใใฌใผใใฏใใใฐใฎ็จฎ้กใซใใฃใฆ็ฐใชใใพใใtracใญใณใฐใทในใใ ใใใชใใฎใใณใใฌใผใใฏ็ฐใชใๅ ดๅใใใใพใใ
ใใ ใใใใฐใฌใใผใใๆธใใจใใฏใๆฌกใฎๅ ฑ้ใใฃใผใซใใๅธธใซๅฟ ่ฆใซใชใใพใใ
- ใใฐ ID/ใฟใคใใซใ
- ้ๅคงๅบฆใจๅชๅ ๅบฆใ
- ่ฉณ็ดฐ่ชฌๆ
- ็ฐๅข
- ๅ็พใใๆ้ ใ
- ๆๅพ ใใใ็ตๆใ
- ๅฎ็ตๆใ
- ๆทปไปใใกใคใซ๏ผในใฏใชใผใณใทใงใใใใใใชใใใญในใ๏ผ
Let us look at all these bug-tracking components one by one:
1) ใฟใคใใซ/ใใฐ ID:
ใในใฆใฎใใฐใซใฏไธๆใฎ่ญๅฅ็ชๅทใไปไธใใใๅฟ ่ฆใใใใพใใใใฐๅ ฑๅใใผใซใงใฏใๆฐใใ็บ็ใใใใฐใซไธๆใฎ็ชๅทใไปใใใใใใฐใ็ฐกๅใซ่ญๅฅใงใใใใใซใใๅฟ ่ฆใใใใพใใ
ไพ๏ผ
โ ๆชใไพ: ใใใไธๅบฆ่ฆใใจใ่ฃฝๅใ่กจ็คบใใใพใใใๆฎๅฟตใชใใใ่กจ็คบใใใพใใใใ
- ใฆใงใผใ
- ็ฉๆฅต็ใช
- ๅ้ทใใใ
่งฃๆฑบ็ญใฎๅฐๅ ฅใๆฑใใพใใ
โ ่ฏใ: ใใซใผใ โ ใซใผใใซ่ฟฝๅ ใใใๆฐใใใขใคใใ ใ่กจ็คบใใใพใใใใ
- ใใฎ็จฎใฎใฟใคใใซใฏๅ้กใๅณๅบงใซ็นๅฎใใพใ (CART)
- ๅฎ้ใฎๆ่ก็ใชๅ้กใซ็ฆ็นใๅฝใฆใฆใใพใใ
2) ใใฐใฎ้ๅคงๅบฆ:
ใใฐใฎ้ๅคงๅบฆใฏใใใฐ ใฌใใผใใซใใใฆ้ๅธธใซ้่ฆใช่ฆ็ด ใงใใ ใขใใชใฑใผใทใงใณใฎใใใฉใผใใณในใซๅฏพใใๆฌ ้ฅใฎๅฝฑ้ฟใซใคใใฆ่ชฌๆใใพใใ
- ใใญใใซใผ๏ผ ใใฎใจใฉใผใซใใใขใใชใๅคฑๆใใพใใ
- ใกใธใฃใผ๏ผ ้ๅคงใชใจใฉใผใฏใใใธใใน ใญใธใใฏใฎๅคงใใชๅคๆดใ็คบใใพใใ
- ใใคใใผ๏ผ ใขใใชใฑใผใทใงใณใฎๆฉ่ฝใซใฏๅฝฑ้ฟใใพใใใใๆๅพ ใใใ็ตๆใซๅฝฑ้ฟใไธใใๅ้กใ
- ไบ็ดฐใชใใจ๏ผ ใขใใชใฎๆฉ่ฝใๆไฝใซใฏๅฝฑ้ฟใใพใใใ่ชคๅญใฎๅฏ่ฝๆงใใใใพใใ
3) ใใฐใฎๅชๅ ๅบฆ:
ใใฐใฎๅชๅ ๅบฆใๆฑบๅฎใใใใใฎไธ่ฌ็ใชๆฎต้ใฏๆฌกใฎใจใใใงใใ
- ้ซ๏ผ ใใญใผใซๅฝฑ้ฟใไธใใใใฎใใพใใฏใขใใชใฎไฝฟ็จใใใญใใฏใใใใฎใในใฆใๅฏพ่ฑกใจใชใใพใใ
- ๅชไฝ๏ผ ใฆใผใถใผใจใฏในใใชใจใณในใซๆชๅฝฑ้ฟใๅใผใใพใใ
- ใใคใใผ๏ผ ไปใฎใในใฆใฎใจใฉใผ (ใฟใคใใในใใขใคใณใณใฎๆฌ ่ฝใใฌใคใขใฆใใฎๅ้กใชใฉ)ใ
4) ็ฐๅข:
ใใฐใฏ็นๅฎใฎ็ฐๅขใง็บ็ใใไปใฎ็ฐๅขใงใฏ็บ็ใใชใๅฏ่ฝๆงใใใใพใใ ใใจใใฐใWeb ใตใคใใๅฎ่กใใฆใใใจใใซใใฐใ็บ็ใใใใจใใใใพใใ Firefoxใใพใใฏใขใใชใๅไฝใใฆใใใจใใซใฎใฟ่ชคๅไฝใใ Android ใใใคในใจ iPhone ใงๆญฃๅธธใซๅไฝใใพใใ
ใใใใฎใใฐ ใฌใใผใใฏใใฏใญในใใฉใฆใถใผใพใใฏใฏใญในใใใคใน ใในใใงใฎใฟ็นๅฎใงใใพใใ ใใใใฃใฆใQA ใฏใใฐใๅ ฑๅใใใจใใซใใใฎใใฐใ XNUMX ใคไปฅไธใฎ็นๅฎใฎ็ฐๅขใง่ฆณๅฏใใใในใใใฉใใใๆๅฎใงใใๅฟ ่ฆใใใใพใใ
5) ่ฆ็ด:
However, adding only the Title in the bug report does not serve the purpose. So, if your Title is not enough, you can add a short report summary.
ใใฐใใใคใฉใฎใใใซ็บ็ใใใใๅซใใใงใใใ ใ็ญใ่จ่ใงใพใจใใฆใใ ใใใ ใฟใคใใซใจใใฐใฎ่ชฌๆใๆค็ดขใงไฝฟ็จใใๅฟ ่ฆใใใใใใ้่ฆใชใญใผใฏใผใใ็ถฒ็พ ใใใฆใใใใจใ็ขบ่ชใใๅฟ ่ฆใใใใพใใ
ไพ:
- ใใผใ๏ผ ใใในใใซไฝใใ่ฟฝๅ ใใใใจใใพใใใใใใใ่กใฃใฆใใใฟใณใใฏใชใใฏใใฆใไฝใ่กจ็คบใใใพใใใงใใใใ
- ใใ ใใ๏ผ ใ[ๅๅ]ใใทใงใใใซ่ฟฝๅ ใใใใจใใใจใping ใซใผใใซใฏๅๅใ่ฟฝๅ ใใใฎใงใใใ็นๅฎใฎๅๅๆฆ่ฆใใผใธใซใใใ่ฟฝๅ ใใใฟใณใใฏใชใใฏใใฆใไฝใ่ตทใใใพใใใงใใใ
6) ๅ็พๆ้ :
When reporting a bug, it is important to specify the steps to reproduce it. You should also include actions that may cause the bug. Here, do not make any generic statements.
ๅพใในใๆ้ ใๅ ทไฝ็ใซ็คบใใฆใใ ใใใ
ไปฅไธใฏใใใๆธใใใๆ้ ใฎไพใงใใ
ในใใใ๏ผ
- ่ฃฝๅ X1 ใ้ธๆใใพใใ
- ใใซใผใใซ่ฟฝๅ ใใใฏใชใใฏใใพใใ
- ใซใผใใใ่ฃฝๅใๅ้คใใใซใฏใ[ๅ้ค] ใใฏใชใใฏใใพใใ
7) ๆๅพ ใใใ็ตๆ:
ใใฐใฌใใผใใงใฏใๆ่ก็ใฟในใฏใใในใใฑใผในใฎ็ตๆ่จญ่จใใจใใพใใฏใในใฟใผใฎๆ่ฆใซๅพใฃใฆใๆๅพ ใใใ็ตๆใ่ชฌๆใใใใจใ้่ฆใงใใ ใใใใฏใในใฆใ้็บ่ ใๅฟ ่ฆใชๆ ๅ ฑใ็ด ๆฉใ่ฆใคใใใใจใซ้ไธญใใใฎใซๅฝน็ซใกใพใใ
ๅ ทไฝ็ใชไพใๆใใพใใจใไปฅไธใฎ้ใใงใใ
ใ้ไฟกใใใฟใณใใฏใชใใฏใใๅพใๅฟ ้ ใใฃใผใซใใ่ตคใงๅผท่ชฟ่กจ็คบใใใพใใ
8) ๅฎ้ใฎ็ตๆ:
ๅๅใ็คบใใใใซใใใฎใใฃใผใซใใฏใใฐใฎๅฎ้ใฎๅฝฑ้ฟใ่ชฌๆใใพใใ ๅฎ้ใฎ็ตๆใๆ็ขบใซ่ชฌๆใใใใจใ้ๅธธใซ้่ฆใงใใ
ๅ ทไฝ็ใชไพใๆใใพใใจใไปฅไธใฎ้ใใงใใ
ใ้ไฟกใใใฟใณใใฏใชใใฏใใใจใๅฟ ้ ใใฃใผใซใใ็ท่ฒใงๅผท่ชฟ่กจ็คบใใใพใใ
9) ๆทปไปใใกใคใซ (ในใฏใชใผใณใทใงใใใจใใใช):
ใใฐ ใฌใใผใใงใฏใๆ ๅ ฑใ่ฆ่ฆ็ใซ่กจ็คบใใๅฟ ่ฆใใใใจใใซๆ ๅ ฑใ่ช่ญใใใใใใใใใซใใใฐ ใฌใใผใใซใใกใคใซใๆทปไปใใใใจใใๅงใใใพใใ
ๅ ทไฝ็ใชไพใๆใใพใใจใไปฅไธใฎ้ใใงใใ
- ในใฏใชใผใณใทใงใใ๏ผ ในใฏใชใผใณใทใงใใใไฝฟ็จใใใจใใใญใฐใฉใ ๅ ใฎ้้ใใ็ฐกๅใซ่ชฌๆใงใใพใใ ใใฐใ็นๅฎใฎๆณจ้ใๅใใพใใฏ็ขๅฐใฎ็ปๅใงๅผท่ชฟ่กจ็คบใใใๅ ดๅใซไพฟๅฉใงใ)ใ
- ๅ็ป๏ผ Sometimes, it is difficult to describe the bug in words, so it is better to create a video so that developer can rectify the defect in the program).
10) ๅฝฑ้ฟใๅใใใใผใธใงใณ:
ใใฐใๅ ฑๅใใใใฎใฏใๅฝฑ้ฟใๅใใใฝใใใฆใงใขใฎใใผใธใงใณใงใใ
11) ไฟฎๆญฃใใผใธใงใณ:
ใใฐใ่งฃๆฑบใใใใฝใใใฆใงใขใฎใใผใธใงใณใงใใ ใใใใฃใฆใใใฐใๅ ฑๅใใ QA ใฏใใใฐใไฟฎๆญฃใใใใใฉใใใ็ขบ่ชใใใจใใซใๆญฃใใใฝใใใฆใงใข ใใผใธใงใณใไฝฟ็จใใพใใ
12๏ผ Target ใใผใธใงใณ๏ผ
ใใฐใไฟฎๆญฃใใๅฏพ่ฑกใจใชใใฟใผใฒใใ ใใผใธใงใณใ ใใฎใใใ้็บใใผใ ใใใฐใฎไฟฎๆญฃใซๅใ็ตใใจใใฏใใปใจใใฉใฎๅ ดๅใ็นๅฎใฎใขใใชใฑใผใทใงใณ ใใผใธใงใณใๅฏพ่ฑกใจใใพใใ
13) ไผๆฅญๆฅ๏ผ
ใใใฏใใฝใใใฆใงใข ใในใ ใใผใ ใซใใฃใฆใใฐใ่งฃๆฑบใใใๆฅไปใงใใ ใใฐใ่งฃๆฑบใใใใจใฏใใฝใใใฆใงใข ใในใใซใใใฆไธๅฏๆฌ ใใคไธๅฏๆฌ ใช้จๅใงใใ
14) ในใใผใฟใน:
ๆฐใใใใฐใไฝๆใใใๅ ดๅใใใฎในใใผใฟในใฏใชใผใใณใงใใๅฟ ่ฆใใใใพใใ ใใฎๅพใ้ฒ่กไธญใไฟฎๆญฃๆธใฟใๅฎ่กไธญใๅ้ใชใฉใฎๆฎต้ใ็ตใพใใ
ใใฐใฌใใผใไฝๆใฎใใณใ
ๅนๆ็ใชใใฐ ใฌใใผใใไฝๆใใ้ใซ่ฆใใฆใใในใ้่ฆใชใใณใใใใใคใ็ดนไปใใพใใ
- Be specific when creating bug reports. Make sure you do not include any useless or irrelevant facts.
- ใใฐใๆคๅบใใใใใใใซๅ ฑๅใใๅฟ ่ฆใใใใพใใ
- ใฌใใผใใ่ฉณ็ดฐใซๆบๅใใฆใ้็บ่ ใไบๅฎใจๆ ๅ ฑใไฝฟ็จใใฆๅ้กใใใใใฐใงใใใใใซใใพใใ
- ๆค่จผใฎใใใซใไปใฎๅๆงใฎใขใธใฅใผใซใงๅใใใฐใฎ็บ็ใใในใใใๅฟ ่ฆใใใใพใใ
- Revใใฐใฌใใผใใ้ไฟกใใๅใซๅฐใชใใจใ 1 ๅ็ขบ่ชใใฆใใ ใใใ
- ใใฐ ใฌใใผใใซใฏใใจใฉใผใฎ่ชฌๆใ XNUMX ใคใ ใๅซใพใใฆใใใใจใ็ขบ่ชใใๅฟ ่ฆใใใใพใใ
- ๆๅพใซใไฝใไธๆใช็นใใใๅ ดๅใฏใ้ ๆ ฎใใใซใใญใธใงใฏใ ใใใผใธใฃใผใซๅฉใใๆฑใใฆใใ ใใใ
- Use AI-assisted triage features in Jira or Linear to auto-classify severity, suggest duplicates, and route the report to the right component owner.
ใใฐๅ ฑๅใใผใซ
ๆๅใงๅฎ่กใใใฆใใใใฐๅ ฑๅใใญใปในใฏใ็พๅจใงใฏๅธๅ ดใงๅ ฅๆๅฏ่ฝใชใใพใใพใชใใฐๅ ฑๅใใผใซใไฝฟ็จใใฆๅฎ่กใใใฆใใพใใ
- JIRA
- ็ทๅฝข
- Azure DevOps
- Zoho Bug TracKER
- Bugzilla
่ฉณ็ดฐใชใฌใใฅใผใ็ขบ่ชใงใใพใใ ๆ้ซใฎใใฐๅ ฑๅใใผใซใ
ใใฐใฌใใผใใไฝๆใใ้ใฎไธ่ฌ็ใชๅ้กใจ่งฃๆฑบ็ญ:
ใใฐ ใฌใใผใใไฝๆใใ้ใฎไธ่ฌ็ใชๅ้กใจใใฎ่งฃๆฑบ็ญใใใใคใ็คบใใพใใ
| ใใฐใฌใใผใใฎไพ | ๅ้ก |
|---|---|
| 2ร3ใๆใใใจใ็ญใใฏใใฉในใซใชใใพใใ | ไพใงใฏใชใใใฟใผใณใๅ ฑๅใใฆใใ ใใใ |
| ใใใ้ฟใใใใใซใๆฐใใ้ ็ฎใ่ฟฝๅ ใใใจใใใชในใใฏใขใซใใกใใใ้ ใซไธฆในใใใพใใ | Do not only describe what is wrong |
| ๅ
ทไฝ็ใชไพใๆใใพใใจใไปฅไธใฎ้ใใงใใ ใพใใใใฉใฆใถใ้ใใฆใตใคใใฎใขใใฌในใๅ ฅๅใใๅฟ ่ฆใใใใพใใ URL. You will find the first field, โusername,โ misspelled. |
ๅธธใซ่ฆ็นใ็ดๆฅไผใใพใ๏ผๆฑบใใฆในใใผใชใผใ่ชใใชใใงใใ ใใ๏ผใ |
| ใฌใใผใๅ ใฎใฏใฉใคใขใณใใฎๅๅใฎในใใซใ้้ใฃใฆใใพใใ ๅชๅ ๅบฆ: ้ซใ้ๅคงๅบฆ: ้ซ | ๅชๅ ๅบฆใจ้ๅคงๅบฆใๆฑบใใฆๆททๅใใชใใงใใ ใใใ |
| ็จ้ใฎ่จ็ฎๅผใ้้ใฃใฆใใพใ!!?? | ๅคงๆๅญใ่ตคๆๅญใ่ตคไธธใใ!ใใฏไฝฟ็จใใพใใใ |
| I do not think that the home page Ul design is good. | Do not use your judgment. |
| ไธๆ็ญใช่จ่ฟฐใฎไพ: ๆฌๆฅใฎ่ญฐ่ซใซใคใใฆใใใฎใใผใธใซๅฏพใใฆๅฟ ่ฆใชใขใฏใทใงใณใ่กใฃใฆใใ ใใใ | ่ชฌๆใฏ่ชฐใซใจใฃใฆใ็่งฃใงใใใใฎใซใใฆใใ ใใใ |
| ใใผใธใฎ่ๆฏใฏ้ใใชใฌใณใธใใพใใฏ็ทใซใใๅฟ
่ฆใใใใพใใใ้ปใพใใฏ็ฝใซใใใใจใใงใใพใใ
Web ้็บใใใณใใถใคใณ ใใผใ ใซไฝใๅฟ ่ฆใชใฎใใไธๆ็ญใงใใใใใใใใฏ่ฏใใใใพใใใ |
ใชใใทใงใณใๆๅฐ้ใซๆใใ |
| ็จ้ใฎ่จ็ฎๅผใๆๅพ ใฉใใใซๆฉ่ฝใใชใใใจใใใใพใใ | The golden rule: Do not use the word โSometimesโ. |
ใใฐใฌใใผใใฎไพ
ไปฅไธใฏใใฐใฌใใผใใฎๅฐใใชไพใงใใ
[ใใคใขใซใฆใณใ] ๆดๆฐใใฟใณใซใใฆในใชใผใใผใใใจไธ็ทใ่กจ็คบใใใพใใ
่ชฌๆ: [ใใค ใขใซใฆใณใ] ใปใฏใทใงใณใฎ [ๆดๆฐ] ใใฟใณใซใใฆในใ็ฝฎใใจใใฏใไธ็ทใๅ้คใใๅฟ ่ฆใใใใพใใ
ใชใณใฏ๏ผ http://test.com/mv-account/
ใใฉใฆใถ/OS: Chrome 25.OSX ใจใปใใ 10.10.2
ๅ็พใใๆ้ ๏ผ
1. www.test.com ใซใขใฏใปในใใพใใ
2. ใญใฐใคใณ่ช่จผๆ ๅ ฑใซใใใญใฐใคใณ
3.ใใใคใขใซใฆใณใใใซ็งปๅใใพใ
4. [ๆดๆฐ] ใใฟใณใซใใฆในใ็ฝฎใใพใใ
ๅฎ็ตๆ๏ผ ไธ็ทใใใใพใใ
ๆๅพ ใใใ็ตๆ๏ผ ไธ็ทใฏใใใพใใใ
ใญใฐใคใณใใผใฟ: test@test.com / mysecretpass12
ใใฐใฌใใผใไฝๆๆใฎใในใ้ฟใใๅฟ ่ฆใใใ
ใใฐ ใฌใใผใใไฝๆใใ้ใซ้ฟใใในใ้่ฆใช้้ใใใใใคใ็คบใใพใใ
- Do not write about your dissatisfaction, and never include your personal feelings.
- ๆ็จฟใซๅคใใฎ็ตตๆๅญใ่ฉฐใ่พผใฟใใใใจใใฟในใฏใซ้ไธญใใใไบบใใคใฉใคใฉใใใพใใ
- ๆ็จฟใซๆๅ็ฌฆใๅค็จใใชใใงใใ ใใใ ไฝๆฅญใในใใผใใขใใใใใใใงใฏใใใพใใใ
- ่ชฐใๆฐๅใๅฎณใใใใใใพใใใ ใใใฏใขใใใผใทใงใณใ็ ดๅฃใใๅ้กใฎๅฎ็พใ้ ใใใพใใ
