15+ Best Business Process Management (BPM) Tools in 2021

BPM is defined as a discipline that uses various methods to discover, model, analyze, measure, optimize, and improve business processes. The full form of BPM is Business Process Management, which helps organizations with employee management, customer management and improves the overall system to achieve business goals.

BPM tools make all business processes accessible from anywhere and also helps you to eliminate versioning problems. It also helps you to implement processes, track progress and generate advanced reports.

Following is a handpicked list of Top BPM Software with their popular features and website links. The list contains both open source (free) and commercial (paid) software.

Best BPM Tools: Top Free BPMS Software

Name Deployment Platform Free Trial Link
Monday Desktop, Mobile, Cloud-based and Open API. Windows, Mac, Android, iOS. Yes Learn More
Zoho Desktop, Mobile, Cloud-based Windows and Mac. Yes Learn More
Smartsheet Cloud, Web-based, Desktop, Mobile, Windows, Mac OS. Yes Learn More
Bitrix24 Cloud, Web-Based Desktop, Mobile and On-Premises Windows, Linux, and Mac. Yes Learn More
Process Street Cloud, SaaS, Web-Based, Mobile. Android, iOS. Yes Learn More

1) Monday

Monday.com is a BPM tool that provides Business Process Management system functionalities. It helps you with managing and automating your business. It provides unlimited file storage and activity log.

Features:

  • It provides two-factor authentication, and with the premium plan, you will get Google authentication also.
  • It helps you gain real-time insights into the project’s status, costs, efficiency, etc.
  • It provides autopilot mode that allows you to automate repetitive tasks.
  • It helps you to integrate your favorite tools for the centralization of processes.
  • Integrations: Microsoft Teams, Dropbox, Slack, Zapier, Google Drive, etc.
  • Pricing: Five Pricing plans 1) Individual – Free, 2) Basic – $8 per seat/per month, 3) Standard – $10 per seat/per month 4) Pro – $16 per seat/per month, 5) Enterprise – Custom pricing
  • Support: Support Ticket.


2) Zoho

Zoho Projects is a collaboration & project management tool created by Zoho. This BPM software helps you to plan your projects, assign tasks, and communicate with teams effectively. It allows the team to access the latest version of all project documents.

Features:

  • Employees working on a project can log their billable & non-billable hours with the help of timesheets.
  • It helps you create issues and track them as they get fixed and tested.
  • It offers easy integration with third-party apps like Google, Zapier, GitHub, Dropbox, etc.
  • Integration: Gsuite, Slack, Mail chimp, Office 365, etc.
  • Pricing: Three pricing plans 1) Basic $10 per month, 2) Premium $25 per month, 3) Ultimate $40 per month.
  • Support: Phone, Email.


3) Smartsheet

Smartsheet is a BPM tool that is widely used for project management. It offers exceptional business process management. It also allows you to align and execute a better, faster, and cost-effective process.

Features:

  • Smartsheet allows automating actions using simple rules.
  • It helps you integrate with the enterprise tools and apps you are already using.
  • It helps to simplify budget and planning.
  • It offers administrator controls that help users to manage and audit access, ownership, and usage.
  • Integrations: Slack, Salesforce, Jira, Zapier, Microsoft Teams, Outlook, etc.
  • Pricing: Two pricing plans: 1) Enterprise 2) Premier
  • Support: Phone and Email.


4) Bitrix

Bitrix24 is a free online BPM software used by over 8 million companies worldwide. This BPM software is available in the cloud or on-premises with open source code access to unlimited leads, contacts, companies, quotes, and appointment scheduling.

Features:

  • Bitrix24 offers tools for task management and document sharing.
  • It is available in the cloud and on-premises.
  • Integrations: API
  • Pricing: Three pricing plans 1) Free 2) Special Plans Starting from $19 per month. 3) Business Plans Starting from $79 per month.
  • Support: Email, Chat, Knowledge Base.

Link: https://www.bitrix24.com/uses/free-BPM-software.php


5) Process Street

Process Street is a highly accurate business process management system tool. It is one of the best BPM software for your team’s repeated tasks. This open source BPM tool allows you to create, track and optimize business process workflows easily.

Features:

  • It helps you to run processes as collaborative workflows.
  • It offers process control & analysis
  • Process street provides fast and effective workflow management.
  • This BPMS solution helps you to easily integrate over 1000+ apps
  • It can run multiple instances of templates as checklists.
  • Easily track your team’s progress and collaborate.
  • Integrations: Zapier
  • Pricing: Four Pricing plans 1) Basic plan – $12.50 per user per month 2) Standard plan – $25 per user per month 3) Enterprise plan – Customized Pricing
  • Support: Email, Phone Support, Chat.


6) Oracle

Oracle Business Process Management is a complete set of tools for creating and optimizing business processes. This software provides unparalleled collaboration between businesses to automate and optimize business processes.

Features:

  • User-friendly BPMN modeling
  • Workflow, rules, and forms editor
  • Flexible integration via introspection
  • It helps you to test and debug issues.
  • Multilanguage modeling and documentation
  • Allows you to create organization roles, calendar, and holiday rules
  • Integration: API
  • Pricing: Free
  • Support: Phone, Chat.

Link: https://www.oracle.com/middleware/technologies/bpm.html


7) IBM

IBM Blueworks Live is a cloud-based BPM software, which provides comprehensive but easy-to-use process modeling. It allows improving team collaboration and documentation.

Features:

  • Offers shared workspace with real-time communication and automated change notifications.
  • It makes all business processes accessible from anywhere and eliminates version problems.
  • It helps you to take control of user access and assign permissions according to license type.
  • Integration: API
  • Pricing: $53.00 USD
  • Support: Email, Phone, and Chat.

Link: https://www.ibm.com/products/blueworkslive


8) Kissflow

Kissflow offers BPM software that has features like visual process design and social collaboration. It provides 50+ ready-to-use apps to streamline your business processes.

Features:

  • It offers enterprise mobility and ad hoc allocation of task responsibilities.
  • It provides real-time information on every process, which is presented in a user-understandable summary format.
  • It allows you to be robust and extensive APIs to make cross-system orchestration possible.
  • It helps you to generate custom reports, use dashboards, and derive actionable insights.
  • Integrations: Google Drive, Dropbox, Salesforce, Webmerge, etc.
  • Pricing: Three Pricing plans 1) Basic – $16 per user/per month, 2) Advanced – $22 per user/per month, 3) Fully Loaded – $30 per user/per month.
  • Support: Chat, Phone.

Link: https://kissflow.com/business-process-management-software/


9) Pipefy

Pipefy is BPM software that helps you create a seamless flow of information through processes and centralize your organization’s information. It has features to digitize unstructured business data.

Features:

  • Pipefy helps to automate the processes that are not in RPA.
  • It offers a Kanban view to help the visualization of your work.
  • It helps you to streamline your approvals.
  • Integrations: Airtable, Basecamp 2, SAP, Box, Zoom, Trello,etc.
  • Pricing: Four Pricing plans: 1) Free plan, 2) Business plan – $18 per user/month, 3) Enterprise plan $30 per user/month, 4) Custom plan.
  • Support: Chat, Phone.

Link: https://www.pipefy.com/process-management-software/


10) Signavio

Signavio is a Business Process management system for professional process modeling. It allows you to start managing business processes right away and include your colleagues in collaborative design.

Features:

  • It allows you to create applications the way you want them.
  • It helps to unlock value in your p2p processes.
  • Automates workflows with ease.
  • It helps you to analyze business processes with ease.
  • Signavio allows you to share your improvements.
  • You can connect and extend applications seamlessly.
  • Integration: API
  • Pricing: Free
  • Support: Phone and Email, and Chat.

Link: https://www.signavio.com/downloads/short-reads/free-bpmn-2-0-poster/


11) Nintex

The Nintex is a BPM tool for managing, automating, and optimizing business processes. It offers a wide range of functionalities like document generation, process mapping, and a mobile app builder.

Features:

  • This Business Process Management system helps you with process mapping and maintenance.
  • It allows you to measure the effectiveness of the process through Nintex Hawkeye.
  • It offers workflow solutions that seamlessly work in your industry and department.
  • Integrations: SharePoint
  • Pricing: Two pricing plans: 1) Standard – $875 per month, 2) Enterprise – $1350 per month.
  • Support: Email, Phone Support.

Link: https://www.nintex.com/process-automation/k2-software/


12) Wrike

Wrike is a cloud-based collaboration tool that helps you to scale across teams in any business. This tool helps to set priorities and align your team to work faster and smarter way.

Features:

  • It provides a view of real-time reports and status for all kinds of team projects.
  • It helps you to turn your strategy into an actionable plan to achieve success.
  • Offers accurate and up-to-date information to make or create an exact deadline.
  • It allows you to show processes at every stage.
  • Integrations: Github, JIRA, Tableau, Salesforce, Google Drive, etc.
  • Pricing: Four pricing plans 1) Free, 2) Professional plan – $9.80 per month, 3) Business plan – $24.80 per month, 4) Enterprise plan – Custom pricing
  • Support: Chat, Email, Phone.


13) Miro

Miro is a cloud-based BPM collaboration tool for small to midsize businesses. This Business Process Management system features a digital whiteboard that can be used for research, ideation, wireframing, and a range of other collaborative activities.

Features:

  • It allows you to create, collaborate, and centralize communication for all your cross-functional teamwork.
  • It helps you to create workflows the way you want with an infinite canvas.
  • You can share your work directly from the Miro platform.
  • Miro provides pre-built templates and allows you to create your templates and smart frameworks.
  • You can use sticky notes, freeform pens, shapes, arrows, smart drawings, and more.
  • Integrations: Microsoft Teams, Google Drive, Slack, Dropbox
  • Pricing: Four Pricing plans 1) Free 2) Team – $10 per month, 3) Business – $16 per month, 4) Enterprise – Custom pricing.
  • Support: Email, Chat, Forum.

Link: https://miro.com/


14) Bizagi

Bizagi is the Business Process Management software that offers a range of capabilities like Process Modeling, Case Management, Digital Process Automation, etc.

Features:

  • It has features to publish process models.
  • Bizagi helps you to collaborate on process models.
  • It provides a revision history.
  • Bizagi provides features like storing models in the cloud, working offline, real-time notifications, etc.
  • Integrations: SAP, PowerBI, UIPath
  • Pricing: Four pricing plans: 1) Free 2) Personal – $8 per month 3) Workgroup – $8 per user per month, 4) Enterprise – Customized pricing
  • Support: Email, Chat.

Link: https://www.bizagi.com/en/platform/modeler


15) Pega

Pegasystems is a Work Process Management tool. This platform is developed on Java and OOP concepts. This BPM software allows users to quickly assemble an executable business application using visual tools.

Features:

  • It helps you to work from end-to-end with case management.
  • You can optimize your vendor process with Pega BPM.
  • Manage cases seamlessly across channels.
  • It provides visibility across business processes.
  • Integration: API.
  • Pricing: Free Trial
  • Support: Phone and email.

Link: https://www.pega.com/


16) Aha

Aha! is a project management platform that allows businesses to manage their product portfolio efficiently. It allows you to develop business strategies and visual roadmaps.

Features:

  • It allows you to set strategy, manage releases, and capture ideas in one place.
  • Allows people and organizations to interact and helps to achieve business goals.
  • It enables you to set budgets and track ROI.
  • Aha helps you to establish clear objectives with measurable results.
  • It offers visual reports and detailed charts.
  • Integrations: Salesforce, Jira, Slack, Github, Zendesk, etc.
  • Pricing: Three pricing plans: 1) Premium for $59 per month, 2) Enterprise plan for $99 per month, and 3) Enterprise+ plan for $149 per month.
  • Support: Phone, mail, and Knowledge base.

Link: https://www.aha.io/software/business-roadmap


17) Bonita Soft

Bonita Soft is a process-based application that includes features like automated tasks. It allows operational managers with more clarity about the process models.

Features:

  • Composition of intelligent process-centric applications
  • It helps you collect data to measure process effectiveness.
  • It provides business innovation/continuous process improvements.
  • It enables you to connect with enterprise systems such as CRM, ECMs, and ERPs
  • Bonitasoft helps you to monitor business process health and detect errors in running applications.
  • Integrations: Git, Jenkins, Docker, Ansible, Amazon AWS
  • Pricing: Two pricing plans 1) Community edition is Free, 2) Enterprise edition–Custom pricing
  • Support: Support ticket and email.

Link: https://www.bonitasoft.com/


18) Appian

Appian BPM Suite provides the functionalities to design and execute business processes. Appian allows you to simplify workflow design and automate the entire organization processes.

Features:

  • It provides a simple and easy user interface.
  • You can use one design across many platforms including Mac, PC, Android, and iOS.
  • This BPM software enables you to boost business outcomes using AI (Artificial Intelligence).
  • Integration: API
  • Pricing: Free
  • Support: Phone and mail.

Link: https://www.appian.com/

FAQ:

❓ What is Business Process Management?

BPM (Business Process Management) is defined as a discipline that uses various methods to discover, model, analyze, measure, optimize, and improve business processes. It helps organizations with employee management, customer management and improves the overall system to achieve business goals.

BPM software makes all business processes accessible from anywhere and also helps you to eliminate versioning problems. It also helps you to implement processes, track progress and generate advanced reports.

⚡ What should you look for in Business Process Management Tools?

Here are some important factors to consider in Business Process Management Tools:

Real-time process monitoring: It should allow you to keep track of various business processes in real time across various systems.

For example, your business may be affected by routing all the support cases to a particular individual or system. If it finds that this is not working well, it should help you iterate and test different options.

Document automation: Forms and documents are universal across businesses, like appointment letters for new employees, contracts for customers or vendors, and surveys. It should reduce the time for manual entry and help you to automate this time-consuming process.

For example, you can use BPM to automate inputting data from new employees’ details onto the company’s core HR database.

BPM tools should offer built-in Optical Character Recognition (OCR). It is also preferred that it should have the ability to understand documents.

Process automation: Automating processes and workflows never happens overnight. BPM software should offer needed features for process automation for your business.

🏅 What is Business Process Modelling?

Business process modeling in business process management is an activity of representing the processes of an enterprise. It helps you to visualize and analyze the business processes of your organization.

👉 What are the important types of Business Process Management (BPM) Software?

Here are the important types of BPM Software:

  • Horizontal frameworks: This type of BPM software offers the design and development of processes. They are focused on technology and reuse.
  • Vertical BPM frameworks: This type of software focuses on specific sets using pre-built templates that can be easily deployed and configured.
  • Full-service BPM suites: These types of software have five basic components: Process discovery and project scoping, Process modeling and design, Business rules engine, workflow engine, and simulation & testing.

💻 Who uses Business Process Management (BPM) software?

BPM tools are used by mid-sized companies as well as larger companies that have multiple business departments.

Here are some department-specific examples:

Sales: BPMS solutions help the sales department to automate actions performed by a sales team. It is specifically helpful for contract creation and approval. Many BPM apps also offer document management features that is built for contract creation.

Supply chain: When the deal is finalized, the workflow’s next step is to ship the goods purchased. The order is automatically updated into the company’s ERP system using BPM tools.

Accounting: When goods are shipped and received, the accounting department needs to note the exact exchange of goods (i.e., how much goods were shipped, how much the customer paid for it, etc.). This information can be automatically entered into an accounting system using BPM software.

🌟 What are the benefits of Business Process Management Software?

Companies purchases BPM software to solve specific business objectives in a streamlined and effective way. BPM software helps build the right workflows and assess all the important steps to integrate various BPMS solutions to make the business process smoother and more effective.

The actions which should be carried out are usually time-consuming and complex. It also helps to automate these business processes that can be beneficial to the company. Here are the main benefits of BPM software:

Increased efficiency: BPMS solutions help ensure that tasks are carried out in the most efficient manner possible, the processes are set up in the best possible way, the business is not wasting any resources, and employees are not wasting time.

Enhanced productivity: Productivity of the company can significantly improve if companies can take full advantage of BPM tools. By automating the difficult tasks, employees have more time to focus on business-critical tasks.

Improved collaboration: It helps employees to easily collaborate and communicate. It also helps you to improve the business process by making collaboration within various departments easy.

Keep track of the company’s processes: BPM software helps you to keep track of the company’s processes across all the departments. This helps you to enhance your business process to achieve better productivity.

🚀 Which are the Best BPM Software?

Following are some of the best BPM Software:

  • Monday
  • Zoho
  • Bitrix
  • Process Street
  • Oracle BPM
  • Kissflow
  • Pipefy
  • Signavio
  • Nintex
  • Bizagi