How to Test an Ecommerce Applications

Setting up an E-commerce system is a complex process and subject to many market specific variables. To maintain the integrity of the E commerce system, testing becomes compulsory. It helps in the prevention of errors and adds value to the product by ensuring conformity to client requirements.

The objective of testing is to ensure

  • Software reliability
  • Software quality
  • System Assurance
  • Optimum performance and capacity utilization

In this tutorial we will learn,

How to Test an Ecommerce Applications

Types of Testing for E-commerce System

Common type of testing included into e commerce system are

Sr.#
Type of Testing
Testing Process
1Browser compatibility
  • Lack of support for early browsers
  • Browser specific extensions
  • Browser testing should cover main platforms ( Linux, Windows, Mac etc.)
2Page display
  • Incorrect display of pages
  • Runtime error messages
  • Poor page download time
  • Dead hyperlink, plugin dependency, font sizing, etc.
3Session Management
  • Session expiration
  • Session storage
4Usability
  • Non-intuitive design
  • Poor site navigation
  • Catalog navigation
  • Lack of help-support
5Content Analysis
  • Misleading, offensive and litigious content
  • Royalty free images and copyright infringement
  • Personalization functionality
  • Availability 24/7
6Availability
  • Denial of service attacks
  • Unacceptable levels of unavailability
7Back-up and Recovery
  • Failure or fall over recovery
  • Backup failure
  • Fault tolerance
8Transactions
  • Transaction Integrity
  • Throughput
  • Auditing
9Shopping order processing and purchasing
  • Shopping cart functionality
  • Order processing
  • Payment processing
  • Order tracking
10Internationalization
  • Language support
  • Language display
  • Cultural sensitivity
  • Regional Accounting
11Operational business procedures
  • How well e-procedure copes
  • Observe for bottlenecks
12System Integration
  • Data Interface format
  • Interface frequency and activation
  • Updates
  • Interface volume capacity
  • Integrated performance
13Performance
  • Performance bottlenecks
  • Load handling
  • Scalability analysis
14Login and Security
  • Login capability
  • Penetration and access control
  • Insecure information transmission
  • Web attacks
  • Computer viruses
  • Digital signatures

Performance testing- a top priority in E-commerce

Just delay about 250 milliseconds of a page load time, is what keeps your customer going to your competitor. Retail giant Walmart overhaul their site speed and noticed an increase of 2% in visitor's conversion rate and revenue by 1%.

Performance of your site depends on this factors

  • Throughput
    • Request per second
    • Transactions per minute
    • Executions per click
  • Response Time
    • Duration of a task
    • Seconds per click
    • Page Load
    • DNS Lookup
    • Length of time between click and seeing page

Useful Tools for Mapping E-commerce Site

  • Concept Feedback: Post your website and get feedback from experts
  • ClickHeat: It shows the most clicked and unclicked zones of sites by visitors
  • FiveSecondTest: This tool ensures that your message is communicated as effectively as possible, in just five seconds it tells what a person recalls about your website design
  • Feedback Army: For your e commerce site it start a usability test by submitting questions about your site and receiving 10 responses from reviewers
  • Feng-GUI: It simulates the human vision during first five seconds and predicts what a real human would most likely look at
  • Optimizely: It enables you to test track, clicks, conversions or anything else that matters to e-commerce business

Challenges of E-commerce Testing

  • Compliance with security guidelines to safeguard customer data and identity
  • Compliance with accessibility standards to support multi-lingual markets and business regions
  • End to end testing and test management for large e-commerce transformation programs
  • Scalability and reliability of applications
  • Compliance with accessibility standards to support multi-lingual markets and business regions

 

Tutorial Index